Basic-Fit Reviews 77,024

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the modern equipment and cleanliness of the gyms, as well as the friendly and helpful staff. Many consumers found the sign-up process to be straightforward, with clear instructions and easy-to-use interfaces. People also value the convenience of 24/7 availability and the possibility to access gyms across Europe with certain subscriptions. The fitness aspect of the company is highly regarded by the consumers. However, some consumers have encountered issues with the app, particularly regarding its availability in different countries and languages. There are mixed opinions on the subscription options, with some finding them flexible and others feeling that certain advantages are imposed. Contacting customer service was also a point of concern for some, who would prefer human assistance over automated systems. A few consumers reported issues related to maintenance.

Based on these reviews

Rated 4 out of 5 stars
Verified

Il y a eu un beugue j'ai du refaire trois fois l'inscription, mais j'ai peu aboutir a l'inscription final, et les explications restes très claires.

Rated 4 out of 5 stars

24/7 is great and convenient. Equipment works and is decent, it’s clean but there are some buttons broken on 1 or 2 of the indoor bicycles, other than that everything has been great, overall 4/5. The... See more

Rated 4 out of 5 stars
Verified

Good experience, Just a suggestion:- gym should provide towels to the clients if they forgot. other gyms do that, they provide the towels to use and take it back. Its annoying when you forgot the towe... See more

Rated 4 out of 5 stars
Verified

L'application BASIC FIT n 'est pas accessible sur le STORE APPLE. Il faut la télécharger depuis GOOGLE.

Rated 5 out of 5 stars

Very helpful staff in every aspect of joining the club. Especially with regard with the app, how to share with friends, how to use the barcode to enter etc…despite the language barriers. Highly recomm... See more

Company replied

Rated 5 out of 5 stars
Verified

It’s completely online, no need to go anywhere or sign anything. It’s as easy as ordering food. After that you can just go into any of their gyms in europe, if you have the ultimate plan and train to... See more

Rated 3 out of 5 stars

The +. All 3 Gyms in my area have a good selclection of equipment. 👍The areas are always clean and tidy. 👍Staff are friendly. 👍 There are plenty of hygiène stations too 👍 The - NOT 1 of th... See more

Company replied

Rated 3 out of 5 stars
Verified

I come from Brasil and getting the app do download is very hard and I need to change my phone country to be able do download. This is inconvenient because it affects payments and other settings. I'm... See more

Company replied

Rated 3 out of 5 stars

Good morning! I would like to report a regrettable situation that I see every day at the Sint-niklaas academy. Devices out of place everywhere, this almost resulted in an accident last Saturday when I... See more

Company replied

Rated 3 out of 5 stars
Verified

First time I tried to pay for the subscription it didn't go through. After filling in the details and clicking on pay now it kept spinning. The second time it worked. I tried downlowding the app but I... See more

Company replied

Rated 5 out of 5 stars

I think it's the best gym that i ever been! Their App it's so helpful,you cand find examples of training,food receipts and many other useful infos so you can train like a pro! The fee per 4 weeks it's... See more

Rated 5 out of 5 stars
Verified

inscription sur place en cinq minutes ; avec l'assistance d'un membre de basic-fit; un sac a dos basic-fit offert...que du bon. salle bien climatisée avec du matériel moderne. l'expérience basic-fit d... See more

Rated 5 out of 5 stars

quick resolution but would be better if someone could assist in english quick. Anyways it dosent matter as i am in france en i must speak french.

Rated 5 out of 5 stars

The gym is very good and I enjoy training here. However, the toilets need better maintenance, and adding urinals for men would help keep them cleaner and more hygienic.

Company replied

Rated 3 out of 5 stars
Verified

Thank you for your rapid reply. Concerning the isssue mentioned below regarding the app; this phenomenon occurred just after downloading from Google Play Store, but now as a member on my app... See more

Company replied

Rated 3 out of 5 stars
Verified

It was relatively easy, but confusing causing me to question the transparency of Basic Fit. I am from Spain, and while I appreciated that I could use gyms in Barcelona - I found that Dutch being the o... See more

Company replied

Rated 5 out of 5 stars

So, the new branch in Feuerbach, Stuttgart is finally open! 🙌 Yay! The staff are friendly, and available to show you around for your first visit. (Lockers are available but require a loc... See more

Rated 5 out of 5 stars
Verified

I was doing a research on where is more suitable for an international college student abroad to feel more comfortable in a gym. Until I found Basic-Fit! As far as I've seen their facilities are amaz... See more

Rated 5 out of 5 stars
Verified

Inscription rapide ! J'ai choisi l'Option flex. Car mes horaires actuellement me permettent de participer au cours collectif de Rpm que j'adore ! Let 's go 😁

Company replied

Rated 3 out of 5 stars
Verified

I am someone who usually travels from Europe to America very often, so when I have google store in the united states the app is not available in that contry. I am lucky enough to use my brother's old... See more

Company replied

Rated 3 out of 5 stars

The gym has a good selection of machines; it's a good space. The staff are nice. It lacks a few things: soap dispenser in the shower, water dispenser in the gym. Changing room is a bit cramped. Als... See more

Company replied

Rated 3 out of 5 stars
Verified

I enjoyed my time at Basic Fit a lot. But the deliberate "30 days" cancellation policy just means that whenever you want to cancel, you ALWAYS pay for an extra month. So you need to plan in... See more

Company replied

Rated 5 out of 5 stars

the person was clear and fast with his explinations, it helped me fix my issues fast

Rated 5 out of 5 stars
Verified

I love it. It's a very complete and spacious gym with really modern machines and very easy to use. The staff who assisted me was super attentive and very kind and helped me with my registration proces... See more

Rated 5 out of 5 stars
Verified

Super easy to sign up, good subscription options with flex available if you can’t commit to one whole year.

Rated 5 out of 5 stars

Very efficient and very easy to find the answer to my question. The Robot was good, and led me to a real person who sorted out my problem very politely and very efficiently. Well done Basic Fit! I’m g... See more

Rated 5 out of 5 stars
Verified

Inscription simple. Salle plus que efficace. Le plus c’est qu’on trouve des basic partout en Europe à prix attractif

Rated 5 out of 5 stars

My son wanted to joined for few days only and he had a friend already in Basic fit. So the team made it so easy for him as they had an offer for free for few days if you have someone in the gym. Th... See more

Company replied

Rated 3 out of 5 stars
Verified

The lokers are broken, not very organized, and small amount of lokers in ladies room, which is a big area for dressing with only one shower. No sense of space and capacity. Wasting of space. Not en... See more

Company replied

Rated 5 out of 5 stars
Verified

Super to be there...i love it and don t want to miss it thanks for the big konfortabel things most important the Chance of Massage : )

Rated 4 out of 5 stars

It's basic But it's cheap Not so many people using the place so it's actually very relaxed and you don't usually have to wait for the equipment. The equipment is limited, but, it's basic, and che... See more

Company replied

Rated 5 out of 5 stars
Verified

It was very easy and fast to sign up it took a matter of minutes to sign up and go into the gym. I live the different perks they give while in the gym. Definitely a good place to go to get you workout... See more

Rated 5 out of 5 stars
Verified

Inscription très facile. Mail de confirmation reçu dans la minute qui suit. Explications pour installer l'application très claire et très simple.

Rated 5 out of 5 stars
Redirected

Great gym, very well equipped, kept very clean and tidy, kind staff and a nice, friendly atmosphere

Rated 5 out of 5 stars
Verified

Basic fit st jean de vedas.tres bon acceuil visite de la salle vrement au top.tres tres bien equipée et propre.

Company replied

Rated 3 out of 5 stars
Verified

INSCRIPTION PLUS AU MOIN FACILE SI on NOUs IMPOsé pas des avantages non voulus dans 1 abonnement interessant .

Company replied

Rated 5 out of 5 stars
Verified

I had a very pleasant experience especially with people who work there. helps you and talk very nice. it is pleasant and beautiful.

Rated 4 out of 5 stars
Verified

Marvin is a great employee. He went above and beyond to make sure I was able to join. I had no iban# and he patiently helped me solve that issue.

Rated 4 out of 5 stars
Redirected

very good gym, equipment, staff but sometimes too busy…

Rated 5 out of 5 stars

Sign up was very fast and must give special thanks to Yoica basic fit Veenendaal she was really very helpful and very professional. It is great to be a new member of this 🏋️‍♂️. Everything was... See more

Rated 5 out of 5 stars
Verified

The steps I received to sign up on the websites and all the steps in the email made the signing up process extremely easy and it worked really well

Rated 5 out of 5 stars
Verified

L’abonnement basic fit ultimate est vrmt rentable pour aller avec un pote et se motiver. Et les avantages de l’ultimate c’est une dings

Rated 5 out of 5 stars
Verified

Pretty straightforward process. Easy, user friendly interface. The gym is run almost completely with the QR scanners, everything is clear and easy.

Rated 5 out of 5 stars
Verified

Good gym, 24/7 availability and generally cool. During summer it did get hot a bit but the following day the temprature was good again so was likely just a minor mishap. Dislike the 20 minutes del... See more

Rated 4 out of 5 stars
Verified

Good rate and facilities. Was hard to download the app as we have US based iPhones, but we figured it out. Looking forward to being active.

Rated 3 out of 5 stars
Verified

Just offers the minimum. Despite going with a premium subscription, I still have to pay for even using the water dispenser! There are very few racks, meaning I am required to go very early in the mo... See more

Company replied

Rated 5 out of 5 stars
Verified

Incredibly satisfied with the service and the machines. Such a pleasure to come here almost every day.

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Company details

  1. Fitness Center
  2. Faculty of Sports

About Basic-Fit

Written by the company

Basic-Fit Image

At Basic-Fit, we believe everyone deserves to be fit and feel great. That’s why we make fitness accessible to everyone through our low-cost, high-value solutions, built on smart, scalable technology – so you can work out the way you want. We’re on a mission to help you build fitness habits you’ll love and stick with.

Start making fitness your basic and…

Become a member

Contact info

4.2

Great

TrustScore 4 out of 5

77K reviews

5-star
4-star
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1-star

Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Trouble-free signing up experience!

Trouble-free signing up experience that completes within 5 minutes. The options are nicely described and what is included is clearly explained.

October 17, 2025
Basic-Fit logo

Reply from Basic-Fit

Hi! 😊

Thank you for the 5 stars! 🧡

We hope to see you soon in the gym.💪

Sportive Regards,

Rabie Basic-Fit social team

Rated 3 out of 5 stars
Verified

Online Registration

Hi, just signed up for Basic-Fit. In the online registration process it was not clear after selecting the subscription which button I have to press for the next process step. Normally you go to Check-out button but there is no Check-out button. After a while I tried, even I don´t want to use Extras, the "EXTRA's" Button and than to the Check-Out button. You should change the "EXTRA'2" Button in to "Next Step" or so. Just got a call from a friend of mine and he also (as I´m good in software things) asked me how to Check-Out!

October 16, 2025
Basic-Fit logo

Reply from Basic-Fit

Hi,

Thanks a lot for your feedback!

We’re sorry to hear the online registration process wasn’t as clear as it should be. You're not the first to point this out, and we really appreciate you taking the time to explain your experience in detail.

Best regards,
Basic Fit Team

Rated 2 out of 5 stars
Verified

Americans beware

Overall everything went well but I’m from America... In America we don’t have IBAN numbers and that was the only payment method available to set up an account. Because of this I couldn’t sign up or workout when I arrived.

October 15, 2025
Basic-Fit logo

Reply from Basic-Fit

Hello,

Thank you for your feedback. We’re glad that overall your experience was positive.

Regarding the payment method, we understand that the IBAN system may not be familiar to everyone, especially for international customers.
Unfortunately, IBAN is the standard payment system we use for direct debits.

Best regards,
Basic Fit Team

Rated 1 out of 5 stars
Verified

Sam with Basic Fit card !

I wanted to sign up for Basic Fit today. I paid and chose the option with a traditional membership card. The money was debited from my account, but I didn't receive the card. The receptionist explained that I can only get a gym card in the city center at another Basic Fit gym. If these plastic cards are out of stock or the login machines are broken, why are there always two options? This is a scam. I paid an extra €20 for something I don't have. I'm demanding a refund of €20 for a card I didn't receive. The problem is that I want to use the gym today, but I don't have a card or the password to log in to the app... please fix this, because it's awful how people are being scammed.

October 15, 2025
Basic-Fit logo

Reply from Basic-Fit

Hi Sam,

We’re sorry to hear about the issues you’ve experienced with your Basic Fit membership and the card. We understand how frustrating it must be to pay for something and not receive it promptly.

Regarding the gym card, sometimes due to stock limitations or technical issues, the cards are only available at certain locations, such as the city center gym.

However, you should still be able to access the gym using the app login details. If you haven’t received your login information, please contact our customer service team immediately so they can assist you with access.

We take these matters seriously and want to ensure you can start enjoying your membership as soon as possible.

Thank you for your patience and understanding.

Best regards,
Tony

Rated 1 out of 5 stars
Verified

Pourquoi tellement complique et irritant ?

Well - many things are not working as expected:

- payment with international credit card - refused
- WiFi needed to set the account (?)
- foolish password security requirements
- BasicFit app setup problematic - needed restart of our phones

Overall - bad experience but in sync with other European businesses which cannot even hold candle to their American counterparts ...

October 15, 2025
Basic-Fit logo

Reply from Basic-Fit

Dear Customer,

We are truly sorry to hear about your experience, and we sincerely apologize for the inconvenience caused.

We understand how frustrating it must have been to face multiple issues. This is certainly not the experience we aim to provide.

Some security and setup requirements are in place to ensure the safety and proper functioning of our services, but we understand they can sometimes feel complex.

Please know that your feedback has been shared with our teams to help improve the overall user experience.

Thank you again for taking the time to let us know. If you still need assistance, our customer service team is here to support you.

Louise ☀️
Équipe Web Care

Rated 1 out of 5 stars
Verified

The app did not allow me to log in

The app did not allow me to log in. The problem was that on the login page, when clicking on the box for email (or pw, same problem) the keyboard did not appear. There was nothing to write WITH. I deleted and re-installed the app several times, the last time at the gym with the personnel, but the problem persisted. Absolutely impossible to start using the app 👎

October 14, 2025
Basic-Fit logo

Reply from Basic-Fit

Hi Sanna!🏋️

How annoying that you can't log in! I'd be happy to help you fix this💪
Could you send us a Facebook Direct Message via http://www.facebook.com/BasicFitNederland with some additional information? With the reference number: 15494866.
I'd like to receive your details so we can help you as best as possible.

Monica Social Team of Basic-Fit

Rated 1 out of 5 stars
Verified

Application

Pas accès à l’application

October 14, 2025
Basic-Fit logo

Reply from Basic-Fit

Bonjour,

Nous regrettons que vous rencontriez des difficultés pour accéder à l’application Basic-Fit.

Veuillez noter que l’application requiert un système d’exploitation Android 8 (ou ultérieur) ou iOS 13 (ou ultérieur).

Si celle-ci n’apparaît pas dans votre boutique d’applications, il est possible que votre compte soit enregistré dans un autre pays. Vous pouvez modifier ce paramètre dans les options de votre store.

Si le problème persiste, nous vous invitons à nous transmettre le n° de requête 15490897, accompagné d'une capture d’écran du message rencontré ainsi que votre n° de membre, afin que nous puissions vous assister dans les meilleurs délais.

Cordialement,

Louise ☀️
Équipe Web Care

Rated 5 out of 5 stars
Verified

Customer service

It was a good experience from the beginning of the registration process. Customer service representative was very kind and friendly. The installation is well organized and proper

October 13, 2025

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