Not so easy
First time I tried to pay for the subscription it didn't go through. After filling in the details and clicking on pay now it kept spinning. The second time it worked. I tried downlowding the app but I don't know why I only got locations in Holland. It would be great if we could talk to client service instead of a robot.
October 2, 2025
Reply from Basic-Fit
Hi Miranda!🏋️
We're sorry to hear you didn't have a pleasant experience at our location. We'd appreciate your full feedback.
Could you please email us at klantenservice@basic-fit.nl with your full feedback? 🙌
We'll then address the feedback internally so we can take the appropriate action. We look forward to your email. 🙏
Kind regards, Webcare Team Basic-Fit
