AvantiGas LPG Reviews 5,462

There isn't much choice in the LPG market for "real" price comparisons. Loyalty is only seemingly rewarded if you challenge your renewal offer. They know our annual usage yet I can never get a month... See more

We needed urgent resupply and got it, thankfully. I had an issue with logging into my website account which was due to my not having spotted a change in login requirements. All got sorted very quick... See more

Rihanna, the lady I spoke to was brilliant - and would have got 5 stars if it was just for her, but Avanti gas are changing our LPG tank and have suspended access to the website until it has been chan... See more

Thank you to Julie who dealt with me today to leave instructions for her engineers tomorrow for a log tank change . Julie communication skills were great and she was super efficient in how she d... See more

This relates to setting direct debit amounts. At each annual review there seems to be a wild swing so one either under or overpays significantly. With 6 years of consumption evidence you would expect... See more

On-line order did not go through and after a quick call the order was resolved. Delivery was made within 10 days. The delivery driver was very friendly and personable. Great service all round.

Great, easy to use website and the ordering and delivery process is simple and straightforward. The delivery staff are always very friendly and helpful. No issues at all. Thank you.

Always a helpful response when making enquiries. I prefer telephone contact to make orders and this is straight forward. Staff pleasant, polite and willing to provide help and support

I rarely see the delivery man, but on occasions when I do they are very friendly and cheerful. They leave my property tidy, you would never know they had been there. No problems.

Our Household have been Avanti Customers from the outset, hence many years. Our whole experience has been a Positive. Our regular delivery driver is a Star. Polite, Respectful & Extremely Considerate... See more

Called the Preston depot today ,to sort out an issue for a vulnerable neighbour and was so pleased by the way I was dealt with .Her name was Jess and she was so helpful in the way she handled everythi... See more

A bit complex to find the right option but once through Emma explained what the options were quickly and clearly. She highlighted the features and benefits of each option and rechecked that it was wha... See more

I spoke to Rhianna as I'm moving house and needed to close my account, stop my automatic deliveries and settle all outstanding balances. Rhianna sorted everything out quickly and emailed me confirm... See more

I recently underwent major surgery and needed to Order some gas quickly, Emma and Rhianna made sure the process was smooth and trouble free . Emma especially was kind and incredibly efficient many tha... See more

They actual understood and acted upon instructions to amend address references in three places without any hazzle - you do not know the issues that can arise from such a simple reqiest with other sup... See more

We have used Avanti gas now for several years. We are a bottled gas customer using the gas at our holiday caravan in Suffolk . We spend a lot of time there as we are both retired. Avanti are very reli... See more

Rihanna, is totally customer focused and a 'problem solver', not a 'problem maker'. Too many customer service staff do not understand both the real needs and more importantly, the perceived need... See more

Driver very polite and friendly. Advised him to pass the gas pipe over the fence as usually happens, but declined, stating he did not want to damage fence, brought it through a longer way round the ga... See more

As a long standing AvantiGas customer I have to say that the company financial administration is poor. I provide meter readings to AvantiGas twice a month, once with a photograph of the meter in ord... See more

Samantha in customer services is proactive, efficient and finds solutions when delivery issues arise. I have never been left without LPG and I’m grateful for her help.

I found the driver to be very efficient and in view of it being an extremely hot day very pleasant , 10 out of 10 from me. Avant gashave also been very supportive to myself and my husband who is w... See more

Avanti have really upped their game. Fairly quick to answer calls - and you can quite easily get a Real Person on the end of the phone. They've dealt with a complicated situation very speedily and h... See more

Once I found the right phone number, the service from Jayne Knights, Customer Experience Advisor was truly excellent. Quickly understood what I needed to achieve and helped me to achieve it. Then foll... See more

When I spoke to Rhianna this morning I had a few items that I needed to get sorted. It took only a few minutes to sort out all but one item. The last item was sorted out via email within 7 minutes.... See more

Firstly I would like to say that in my opinion the one star rating by Phil Pepper is not justified. I have been using Avanti for several years and will continue to do so as their price for a 47kg b... See more

The staff at the call centre were polite, helpful and friendly as they always are I ring them. You advertise your drivers are the ‘friendly face of Avanti’, your driver who made our delivery was that... See more

We're not not a big LPG Gas user. Maybe a 47kg every 6 weeks, but deliveries very reliable I have to say and fast enough for us. Website ordering a little tricky to navigate until you get used to it.... See more

We have been an Avanti Gas stockist for many years and have always found the company and staff a pleasure to deal with. The drivers are always friendly and helpful, as are the office staff. A great co... See more

We are always pleased with the timely and friendly service we receive. The drivers are careful and professional . Thank you all.

Rhianna was extremely helpful. Answered my query immediately and told me my options simply.

Avanti Site Compliance and in particular Alex Savage and Martin Price were extremely helpful to me in resolving my copper piping issue and advising what I needed to do and what the company would deal... See more

Emma was extremely kind and understanding and was able to answer my queries. It was very helpful to talk to her on this occasion and she explained everything I needed to know.

I recently moved house and had a few queries. I spoke to Julie who was absolutely amazing. She not only solved all of my issues but called me back twice that day to let me know what was going on so I... See more

Our production requirement heavily reply on a well organized delivery service, and these guys are the best we have experienced in many years. They conduct themselves very professionally at our site an... See more

I had an invoice issue that Julie solved efficiently and left me completely at ease. Thank you!

Having just moved into our new home, we are new to using LPG from a tank. We were a touch shocked to realise how low the tank was and needed to get a tank refill arranged a... See more

My regular driver, he knows exactly what to do and is very quick and efficient. Friendly and helpful

Rhianna was very polite and helpful answering my queries in a helpful way for me to understand what I needed to do . Thankyou

Ryan and Mollie were really helpful and efficient in getting my Avanti contract renewed - and even flagged up a mistake I'd made on the paperwork. They're a credit to the company.

Having had previous poor and impersonal service from Avanti this was a welcome contrast. In error I paid them twice and telephoned this morning to request a refund. I was anticipating a tortuous proc... See more

First I knew he had been was the delivery note stuck through my letterbox. Good service

Jayne was very helpful and reassuring. She answered all my questions fully. A pleasure to speak to thankyou

Spoke to Frankie she soon sorted my enquiry out. Very helpful. Most appreciated. Thank you.

Great customer service from Jayne who went above and beyond to help sort out my mums gas fill up

Our meter had been read wrongly but Jess was able to assist us with great customer service. Many thanks Jess

Jess was excellent on how she managed my phone call for a tank top up thanks again Jess

Ref Julie Birch Very pleasant and helpful listened patiently and sorted the problem effectively can I have Julie as my personal Avantigas agent please👍

Always great service and customer communication when I’ve needed help. Jess was very helpful and reassuring today when I had a delivery question

I was listened to then the appropriate action took place. Julie Birch

No fuss delivery. Neat & tidy all round ...