Atlantic.Net, Inc. Reviews 107

Your entire team are amazing. Fantastic customer service. I had the pleasure working with Mathew today, and he was patient and incredibly helpful. It's reasons like this is why I have been a customer for many years. 5 stars well deserved to the staff.

Yasin H helped me today. Friendly, helpful, knowledgeable - Open when i thought they would be closed!

Finally! A Technology Company That Puts People First. I can hardly believe I’m writing this, but yes—there’s finally a technology company that truly cares about people, not just as customers or end-users. Yes, it’s true! They genuinely put the person first, and their dedication floors me. They Rock!

I signed up, and wanted to try out their services. This comes with a $250 free credit offer, which was interesting. After signing up my account with my valid credit card credentials, I had to confirm the amount that was deposited to my credit card which I did. Now I was told by email that there was fraud detected on my newly made "account" and in order to PROTECT my account for possible abuse, I was required to provide a self-portrait holding a valid form of photo identification matching the name on file for the account I made, along with the number XXXXX on a piece of paper. Which I did, uploaded it to their site. After roughly 30 minutes I receive a reply stating: "Upon conducting a thorough review, we are unable to approve this new account. For security purposes, we cannot provide any additional details or clarification regarding this decision." I provided my state issued identification to verify and went through the whole process only to get rejected to even have an account. Regardless if it was to try out their services, I would have deposited money myself to try out Atlantic. I've never seen such practices anywhere and for this they deserve a bad review.

so LOL he is take my money
and lock my account
when he lock my account its okay
but he didn't return my money

Issues were resolved which is why I gave an extra two stars however I feel as though the support techs I worked with were not helpful at all. Instead of seeing after a few minutes that the resizing was not working and escalating it then, I was told to wait which kept my 50+ employees and however many of our thousands of customers from accessing our platform. We will definitely be looking into setting up something on a different hosting site should an issue like this occur again as we cannot rely on immediate assistance with Atlantic when a server failure occurs.

We also have over 30 of our software clients use Atlantic as their hosting platform so it's quite frustrating when we experience something like this and have provided them with a good amount of referrals.

They have huge a huge customer base of customers and yet they still help me with my 1 little server.

The support team is ALWAYS responsive. Some of the best customer service I've encountered across all types of business services. Hats off to Atlantic for building a customer-centric culture.

Exceptional, reliable service. prompt response to queries.

Im very impressed by atlantic. Very easy setup and easy to use no jargon nonsense to get a vm up and running. I havent had a chance in the last 2 months to login as i have been very unwell. But knowing i can login in and my vpn is working spot on is all we need to know service downtime or issues dont seem to effect my instance. China and russia where trying to be a nuisance but given the extra security and the security protection by atlantic to protect it services and customers has been spot on. But an example like me where i had to take time out and know my server is still running fine and working perfectly should give reassurance to anyone. The rates and costs are extremely reasonable and what i really love is the uncomplicated nonsense that you would otherwise get with aws. I recommend them 100%

I've used Atlantic.Net for years for a test machine and have never been disappointed.

Your VPS service allows me to build my own startup company's website on it. Thank you!

I signed up with Atlantic.net at a special promo rate maybe ten years ago now. In all these years, they have never tried to revoke that offer or nickel and dime me for any nonsense. Their service Just Works(tm) and they never jerk me around, something that's increasingly rare among companies online these days.

I've had the pleasure of using Atlantic.Net for my cloud hosting needs, and the experience has been exceptional. Their platform is user-friendly and offers a wide range of services, from VPS hosting to managed solutions. What stands out most is their customer support, which is available 24/7 and always ready to assist with expertise and efficiency.

Atlantic.Net's commitment to security and compliance is commendable, providing peace of mind with their adherence to standards like HIPAA and GDPR. Overall, I highly recommend Atlantic.Net for their reliable services and outstanding customer support.

Great customer service. I love the pricing structure.

It used to be very good, but recently, all Ips are blocked at Hotmail, and was unable to remove since it is a datacenter blockage