Gary

Issues were resolved which is why I gave an extra two stars however I feel as though the support techs I worked with were not helpful at all. Instead of seeing after a few minutes that the resizing was not working and escalating it then, I was told to wait which kept my 50+ employees and however many of our thousands of customers from accessing our platform. We will definitely be looking into setting up something on a different hosting site should an issue like this occur again as we cannot rely on immediate assistance with Atlantic when a server failure occurs.

We also have over 30 of our software clients use Atlantic as their hosting platform so it's quite frustrating when we experience something like this and have provided them with a good amount of referrals.

To start off, I am someone who actually signed up for this and tested it on one of my smaller stores that I have running to make sure it worked on that first.

Lets start with the good..

1. To be honest, I'm sure this product works well for small companies, its a great option for people looking for a single page checkout option for Shopify and after spending a few hours on chat with Shopify's support team I can confirm that while some say it violates Shopify's TOC's that is not the case. It in fact does not violate it and while the team at Checkify said this, in my experience when dealing with Shopify it is better to be safe than sorry.

2. The checkout itself is fine. You can customize things you want to customize and integrate with things like Google Places to have an address autocomplete option similar to Shopify's standard checkout.

3. The load time from "Checkout" on the cart page to when the checkout page loads is fast. I've tried others like Magebird which uses Shopify's native checkout and just re-arranges the components to one page which takes a bit of time and customers are left waiting for the page to load which is never good.


Now the bad....

1. After playing around with their test environment I discovered a bug with the discount code. If a user added a discount code and then deleted the code to add a different one, say they found a better discount option, once the new code was added it would not let the user submit the code and gave an error message. I reached out to the customer service team and their first response was that I was in a demo environment so I said okay and signed up. The issue occurred again so I reached back out and received the response "we don't see that as a crucial bug so it will not be fixed.". To be honest I was floored. I spent my first 10 years out of college being as a software engineer and if I would have told any of my clients that I wouldn't have a job. So you clearly recognize there is an issue with your platform but because YOU don't think it is a crucial issue you're not going to fix it? It's honestly laughable.

2. To be honest the setup process with this is extremely lacking. The support team refer to you documents that can not be understood by people who have never set up payment gateways, dealt with API integrations, had to set up google dev accounts to get api keys for certain integrations etc. They need to have a better onboarding experience in my opinion.

3. Without coding knowledge you will not be able to add components to the checkout page. You can change the colors, font, sizing and such but that is pretty much it unless you have js knowledge to implement your own items. They should expand on the options they give users to integrate into the checkout page.

4. While this was just an issue with how my company handles warranty claims, the system does not allow an order to process for 0.00. We submit 0.00 orders to track new warranty claims on our product using a specific discount code that reduces the amount to 0.00. First I was told this isnt possible on Shopify either which I laughed because I've been doing it for 6 years now. Then they retracted that statement and said it was a limitation on Stripes end. Which was fine, I get that however if you're presenting yourself as a Shopify competitor and BETTER than the Shopify checkout option, you should really have all the functionality and capabilities of the Shopify checkout. That said, this is most likely not going to be an issue for any other user who doesnt need to have this functionality.

5. An issue was reported about when a customer adds an item to their cart and then completes checkout that the product stays in the customers cart and doesn't remove it. Now I'm not really sure how everyone feels about this one but for me personally if I checkout on a site and make a purchase it shouldn't keep my whole cart as active, it should remove the items. For a normal user, they will look at this and say "did I really checkout" or "did my checkout go through?" This will create more support issues for my team to handle. Once again, told by their team there's nothing they can do about this.

6. When adding our logo to the checkout page, we were told to enter a URL path to where our logo was stored, all fine and dandy. However when you do that, if the user is in the checkout and clicks on the logo (like they do in Shopify to get to the homepage) they are directed to the source of the logo. I was told this could be changed however once again, referred to a document on how to do it and it didn't work. Changing the information I was told to change removed the logo from my page as it was a url to the logo...

I'm running out of characters so I'll end there but there is more that I could write about. All of this said I would stay away from this and just wait a few more months for Shopify's one page checkout to come out.