Brad

They have huge a huge customer base of customers and yet they still help me with my 1 little server.

I have a small VPS server but they treat me like an Enterprise with 20 dedicated servers.

Their VPS service is somewhat new as they've specialized in colo or dedicated so there have been a couple of hiccups but they've listened to me with their brains engaged, and responded from knowledge (and not a script) and gave me either good advice, resolved the issue, and or pointed me to good documentation for self service. I truly hope they don't change. (other than to get a few new services up and running like the cloud server) Very Very happy.