I recommend. Good customer service, I had an immediate response to every inquiry. My parts should be sent to me soon.
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Air 28 arrived yesterday, a robustly built bike. Prepd it today. Yet to try it out, weather poor. Looking forward to the first ride tomorrow all being well. My second bike from Ado's selection. The A2... See more
Company replied
I own an ADO AIR 20 Pro, with which I am moving in a city full of steep hills, mainly for going shopping, downtown and it would be fantastic if it could have more power and a serious front suspension.... See more
Company replied
I have a three-year-old bike and recently had a battery life issue. After contacting customer service, I was given a coupon to buy a battery at a very good price.
Company replied
I have a new ADO air 20 pro with squeaking rear brake issue , support was very prompt and professional to fix issues. ADO support advice to take bike to professional workshop for repair brake squeak... See more
Company replied
Almost two years have passed since my first purchase of an ADO ebike (the 20+). Fast delivery times, excellent ease of assembly, fast and efficient customer support. The bike is comfortable and silent... See more
Company replied
I have the pro Air excellent E bike . I had a minor accident and bent my handlebar. Emailed them about replacement they sent me one for reasonable price in a timely manner.
Company replied
I’ve been riding the ADO Air 20 for a while now, and I can honestly say it has exceeded all my expectations. The bike itself is a perfect balance of design, comfort, and performance – lightweight,... See more
Company replied
I ordered to Air pros with different colour without knowing that one of them was out of stock. Ado immediately acknowledge this and provided relevant options: - Get an Air Carbon with the colour... See more
Company replied
Bought ADO A20. Multiple issues, firstly the tube of the rear wheel had to be replaced few months after use, then had to change it almosty monthly until I changed the tyre which was the problem. The M... See more
Company replied
Verified
Excellent brand and experience overall. ADO Bike really stands out with their customer-oriented approach, something that many traditional EU bike shops and producers unfortunately lack. They go beyond... See more
Company replied
This Air 20 is so beautiful in milky white, and it is very easy to ride and has strong power support.
Company replied
Verified
I asked about Air 20 pro, such as cadence, camber ratio and chain number, and they answered my questions very professionally, which made me understand more about bicycles.
Company replied
I am very satisfied with the after-sales service of ADO Bikes. Whenever I make a request, I receive a quick response and a solution to the problems! João Cunha from Portugal
Company replied
The support team was very helpful. They were very quick with replying to my questions and gave very thoughtful and complete answers. I am very happy and satisfied with their work to help me out.
Company replied
It is absolutely the best support service one can wish for. I am truly satisfied with everything.
Company replied
Verified
Fast, friendly and service-oriented communication. I have now ordered my second Ado Bike.
Company replied
Very cooperative Support. Love the product Air 20 Pro (its our second ADO bike)
Company replied
Company details
Written by the company
ADO EBIKE advocates the lifestyle of "Eco-friendly + Sports + Family", with "Lightness" as its brand soul and belt transmission + torque sensor + automatic transmission motor technology as its technical features. It offers high cost-effective folding e-bikes, city e-bikes, compact e-bikes, and fashionable ultra-light carbon e-bikes for global families. With the slogan "Cross Your City, ADO EBIKE", ADO EBIKE empowers users to ride through their cities and beyond.
Contact info
Ronsdorfer Str. 55, 40233, Düsseldorf, Germany
- www.adoebike.com
3.9
Great
551 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Mobile phone holder and pump
I rode it a few times and it performed really well. It's very suitable for my daily outings. The only drawback is that the air pump and mobile phone holder in the manual are not given away this year. It would be great if they could be given away again.
September 7, 2025
Reply from ADO E-Bike
Dear Daisy Gilbert:
Thank you for your valuable feedback and support! We're pleased to hear that you're satisfied with the product. We're no longer offering the air pump and phone holder as a freebie. Thank you for your suggestions. If you encounter any issues during use, please feel free to contact us.
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Milky white Air 20
This Air 20 is so beautiful in milky white, and it is very easy to ride and has strong power support.
September 5, 2025
Unprompted review
Reply from ADO E-Bike
Dear Kristina Molchanova：
Thank you for your positive feedback and support. We're delighted to hear that you enjoy the Air 20 Cream White and your riding experience. If you have any questions about the bike, please feel free to contact us. Happy riding!
Looking forward to doing better
I own an ADO AIR 20 Pro, with which I am moving in a city full of steep hills, mainly for going shopping, downtown and it would be fantastic if it could have more power and a serious front suspension.
September 8, 2025
Unprompted review
Reply from ADO E-Bike
Dear Rosie Murray：
Thank you for your support and feedback. We're very happy to hear that you purchased our AIR 20 Pro and have suggestions for improvements. We will share your suggestions with our development team and work to continuously improve the product. If you encounter any issues with the bike, please feel free to contact us!
Provided me with a coupon
I have a three-year-old bike and recently had a battery life issue. After contacting customer service, I was given a coupon to buy a battery at a very good price.
September 12, 2025
Unprompted review
Reply from ADO E-Bike
Dear Laura Lee：
Thank you for your support and feedback. We're delighted to hear that you're satisfied with our service and offers. If you encounter any issues with your bike in the future, please feel free to contact us. We'll be happy to assist you!
Verified
I hope ADO can continue to do better
Air 28 arrived yesterday, a robustly built bike. Prepd it today. Yet to try it out, weather poor. Looking forward to the first ride tomorrow all being well. My second bike from Ado's selection. The A20 has done me well at 2.5k miles over 18 months. Will keep both. Very happy with the accessible prices too. Very pleased with the 400-note discount on this particular buy this month. Keep up the good work Ado.
September 27, 2025
Reply from ADO E-Bike
Dear Lucy Herbert：
Thank you for your detailed feedback and support! We're delighted to hear you were so satisfied with your A20 experience and look forward to your first test ride tomorrow. It's our honor to provide you with affordable and high-quality products. Thank you for your trust and encouragement in Ado. We will continue to work hard to bring you even better products and services.
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Verified
Worth having Ado Bike
Fast, friendly and service-oriented communication. I have now ordered my second Ado Bike.
September 22, 2025
Reply from ADO E-Bike
Dear Jasmine Willis:
Thank you for your positive feedback and support! We are pleased to have provided you with satisfactory service and thank you for choosing our bicycles again. If you have any questions or suggestions in the future, please feel free to contact us. Happy cycling!
Verified
I recommend ADO Eike
Excellent brand and experience overall. ADO Bike really stands out with their customer-oriented approach, something that many traditional EU bike shops and producers unfortunately lack. They go beyond just selling bikes – they truly care about the rider’s experience, offering great support, responsiveness, and attention to detail. The quality of the bikes matches this philosophy, making it easy to recommend them to anyone looking for reliability combined with a company that actually listens to its customers.
September 19, 2025
Reply from ADO E-Bike
Dear Zainab Grace:
We are deeply moved and honored to hear your comprehensive and profound recognition of ADO Bike! Customer-centricity is our core philosophy. From product development to service support, we strive to truly focus on every rider's experience—whether it's swiftly responding to your needs or striving for perfection in every detail—all of this embodies this philosophy. Thank you very much for recommending our bikes to those who value quality and customer care. It is our greatest encouragement! If you have any further questions about riding or using our bikes, please feel free to contact us!
I recommend. Good customer service, I had an immediate response to every inquiry. My parts should be sent to me soon.
August 1, 2025
Unprompted review
Reply from ADO E-Bike
Dear Jacek Pakulski：
Thank you for your recognition and recommendation! We are honored to provide you with prompt and satisfactory customer service. If you have any further questions, please feel free to contact us. We wish you a smooth experience and look forward to serving you again!
I have the folding pro Air excellent E bike
I have the pro Air excellent E bike . I had a minor accident and bent my handlebar. Emailed them about replacement they sent me one for reasonable price in a timely manner.
September 15, 2025
Unprompted review
Reply from ADO E-Bike
Dear Ali:
Thank you very much for your support and trust in our bicycles. We are pleased to learn that you received prompt assistance and a satisfactory solution to your problem. Your satisfaction is our greatest motivation! If you encounter any problems with your bicycles in the future, please feel free to contact us!
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I received my two bicycles on May 26
I received my two bicycles on May 26, 2025. The bikes are great, but the technical support and subsequent maintenance make me seriously consider whether to buy them or not. In my case, I received a damaged seat, I immediately sent a photo and they wrote to me that they would send a new one, BUT STILL I HAVE NOTHING.... ONLY LETTERS.. TODAY, September 26th... I had to buy a new seat on TEMU myself... I wrote dozens of letters to tech support... in response, only apologies and a promise that they will send you everything very soon, I further refused the seat and wrote that I no longer need it since I bought a new one, and I need them to send a battery lock.... BUT AGAIN only promises and still nothing.. I ADVISE EVERYONE TO THINK BEFORE BUYING, SINCE FURTHER MAINTENANCE AND THE PURCHASE OF ANY PARTS OR ACCESSORIES IS SIMPLY NOT POSSIBLE...
Dear Alexandr:
We sincerely apologize for the inconvenience. Unfortunately, our logistics partner, YunExpress (a cross-border shipping provider from China), is unable to deliver directly to Moldova.
To ensure faster and more reliable delivery, may we kindly ask if we could ship the saddle to your previous Romanian address instead? This would significantly expedite the process.
----------
Cross Your City,ADO Ebike
Best regards
ADO Support Team
Claire
Forwarded Message
ADO Support
2025-05-26 15:20:02
Скрыть цитируемый текст
Dear Alexandr：
We will arrange the shipment of your package within 1-3 days. However, since the helmet will be dispatched from China and the saddle from Germany, they will not arrive together. The saddle is expected to arrive within 5-7 days after shipment, while the helmet will arrive within 7-15 days after shipment. Thank you for your understanding and patience.
----------
Cross Your City,ADO Ebike
Best regards
ADO Support Team
Claire
Forwarded Message
Hello, tell me please when are going to send me my parcel new seat along with one helmet to my address in Moldova?
May 26, 2025
Unprompted review
Reply from ADO E-Bike
Dear Alexandr Cosulin:
First of all, thank you very much for taking the time to share your concerns and experiences with us. We are deeply ashamed to see that you've repeatedly contacted us regarding a replacement for your damaged seat, but haven't received it yet. You even had to purchase the seat yourself on the platform and waited several days for the delivery of accessories like a helmet. You chose the ADO electric bike with great anticipation, but experienced numerous inconveniences due to logistics issues. This negative experience is entirely due to our negligence. We are deeply sorry and fully understand your disappointment and frustration.
Regarding your question about accessories not being delivered to Moldova, we would like to clarify: Since Moldova is not currently within our direct delivery range, the address you provided is outside the EU. We are unable to deliver to addresses outside the EU. Please provide the Croatian delivery address of your previous bike. We apologize again for the unnecessary inconvenience.
We have arranged for a dedicated customer service representative to contact you as soon as possible and will provide you with a satisfactory solution. We will ensure that your issue is resolved and that we address the inconvenience.
We understand that this imperfect service experience has undermined your trust in ADO, but we sincerely ask that you give us a chance to make amends. ADO always values the feelings of every user, and we hope to regain your trust through subsequent concrete actions.
Thank you again for your supervision and feedback, which will help us continuously improve our service and provide a more reliable experience for more users.
Verified
Professional response
I asked about Air 20 pro, such as cadence, camber ratio and chain number, and they answered my questions very professionally, which made me understand more about bicycles.
August 29, 2025
Reply from ADO E-Bike
Dear Marianna C. Laguerre：
Thank you for your professional review! We're glad we were able to provide you with a deeper understanding of the Air 20 Pro. We strive to provide accurate and timely information so you can feel confident in your bike selection. If you have any further questions, please feel free to contact us.
Very cooperative Support
Very cooperative Support. Love the product Air 20 Pro (its our second ADO bike)
September 25, 2025
Unprompted review
Reply from ADO E-Bike
Dear Mattia Montagna:
Hello, thank you very much for your support and positive feedback! We are delighted to hear that you enjoy your Air 20 Pro bike. Your satisfaction is our greatest motivation, and we look forward to continuing to provide you with quality products and services. If you encounter any issues with the bike, please feel free to contact us!
Verified
Reply from ADO E-Bike
Dear Charlie Holden：
Thank you for your high praise! We are delighted to hear that you are satisfied with your bike. We will continue to provide you with high-quality products and services. We look forward to your continued support and trust!
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I have a new ADO air 20 pro with…
I have a new ADO air 20 pro with squeaking rear brake issue , support was very prompt and professional to fix issues.
ADO support advice to take bike to professional workshop for repair brake squeaking and submit invoice for rebursement.
ADO air 20 pro is great city bicycle
September 19, 2025
Unprompted review
Reply from ADO E-Bike
Dear IVAN VANTIĆ:
Hello, thank you very much for your enthusiastic review! We are pleased to hear that our customer service was able to resolve your issue quickly and professionally, and we appreciate your positive feedback on the Air 20 Pro. Your satisfaction is our greatest motivation. If you encounter any further issues with the bike, please feel free to contact us.
It is absolutely the best support…
It is absolutely the best support service one can wish for.
I am truly satisfied with everything.
September 17, 2025
Unprompted review
Reply from ADO E-Bike
Dear Blaze Kirazz：
Thank you for your high evaluation and recognition. Your satisfaction is our greatest motivation. We will continue to provide you with excellent service. If you encounter any problems with your bicycle or have any suggestions, please feel free to contact us.
Excellent purchase
Almost two years have passed since my first purchase of an ADO ebike (the 20+). Fast delivery times, excellent ease of assembly, fast and efficient customer support. The bike is comfortable and silent. Changing gears with precision, in short: nothing to complain about, a recommended purchase.
September 17, 2025
Unprompted review
Reply from ADO E-Bike
Dear David G.：
Thank you for taking the time to share your experience. We are very pleased to hear that you are satisfied with our bikes. We are committed to providing customers with high-quality products and services, and your recognition is our greatest encouragement. If you encounter any problems with your bikes in the future or have any suggestions, please feel free to contact us.
Excellent experience
I ordered to Air pros with different colour without knowing that one of them was out of stock. Ado immediately acknowledge this and provided relevant options:
- Get an Air Carbon with the colour that I wanted by paying a difference.
- Get it in a different colour
- Wait for stock.
I did not want to wait and ended up paying the extra for the Air Carbon. Sadly when it arrived it was not what I wanted (it was missing a couple of things like the two gears and turn signals) so I asked to return it and wait for the Air Pro to be in stock.
I was able to return the Air Carbon and get the difference refunded very quickly. Also enough timed passed so the original bike that I wanted was in stock and sent to me.
The ADO representative was extremely helpful from beginning to end.
September 10, 2025
Unprompted review
Reply from ADO E-Bike
Dear Nicolas Palermo:
Thank you very much for your review and valuable feedback! We are pleased to hear that you are satisfied with our service and appreciate your understanding and cooperation during the purchase process. We are deeply sorry that the Air Carbon bike did not meet your expectations. Your feedback is very important to us, and we will continuously strive to improve our products and services to ensure a better customer experience. If you encounter any issues with the bike in the future, please feel free to contact us.
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I am very satisfied with the costumer services
I am very satisfied with the after-sales service of ADO Bikes. Whenever I make a request, I receive a quick response and a solution to the problems!
João Cunha from Portugal
September 9, 2025
Unprompted review
Reply from ADO E-Bike
Dear João Cunha：
Thank you very much for your high evaluation! We are pleased to know that our after-sales service meets your needs. Your satisfaction is our greatest motivation, and we will continue to strive to provide fast and professional service. If you encounter any problems with your bicycle in the future, please feel free to contact us!
The support team was very helpful
The support team was very helpful. They were very quick with replying to my questions and gave very thoughtful and complete answers. I am very happy and satisfied with their work to help me out.
September 8, 2025
Unprompted review
Reply from ADO E-Bike
Dear Tommy Bresson：
Thank you very much for your high praise for our support team! We are pleased to know that we were able to assist you quickly and attentively. Your satisfaction is our greatest motivation. We will continue to work hard to provide you with even better service.
If you have any questions during your use, please feel free to contact us.
Greet customer service
The throttle of my bike was stolen. I contact Ado-E-Bike.
They helped me very well and were very patient. Between al contact i also had my vacation en after weeks takings contact with them, they helped me again very wel.
Greets service and helpful
Greets ZM
June 9, 2025
Unprompted review
Reply from ADO E-Bike
Dear Customer：
Thank you very much for your recognition and support. We are very pleased to know that our team was able to assist you when you encountered a problem. Your satisfaction is our greatest motivation! If you encounter any future issues with your bicycle, please feel free to contact us.
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