I have had the wufwuf box for a while now the boxes have been great I get the the power chewer box for my dogs and have not been disappointed always good quality toys and treats every month. Good c... See more
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The most gorgeous monthly boxes arrive much to Betsi-bears delight!! Very imaginative toys, amazingly different to anything you would be able to buy in a pet store….. Beautiful made and superb... See more
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Great products, great service! My two labrador puppies love recieving their monthly Wufwuf box. Each box is full of a wide range of interesting toys and tasty treats that keep my two little ones occu... See more
Company replied
Holly just destroys the toys in seconds after receiving the box. But that's to be expected from a labrador, and since she gets a new box every month its not a problem. However, we never received the F... See more
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Company details
Written by the company
Monthly JOY box for your dog! WufWuf is based in London / U.K. We ship to all E.U. countries.WufWuf was born from the minds of loving dog owners just like you who face the same struggle all pet-lovers do: we don’t always have the time or energy to give to our dogs… And since our pets are our family, the guilt that comes with that can be pretty devastating. We’re all dog-parents here at WufWuf, so we know the struggle ALL too well. The solution most of us think of is to give them stimulating toys, treats, and chews that will keep them busy while we’re away--right? The trouble is the time and effort it takes to research - and then go find - toys and chews that are SAFE and HEALTHY… Not to mention the strain it puts on our wallets, especially if your dog is particularly… enthusiastic about toys. We decided we needed an easier way to keep our dogs happy. WufWuf was founded not only to make it EFFORTLESS for you to provide the best products for your dog, but also to make it easier to afford. This makes it simpler than ever to consistently provide stimulation for your furry family member while you’re away - resulting in a healthier, happier dog! By always choosing quality items to send in your monthly box, our mission is to ensure all you need to worry about is enjoying your WufWuf delivery with your pup.
Contact info
197 Lower Richmond Rd,, TW9 4LN, Richmond, United Kingdom
- wuf@wufwuf.co.uk
- wufwuf.co.uk
4.5
Excellent
434 reviews
Great boxes every month
I have had the wufwuf box for a while now the boxes have been great I get the the power chewer box for my dogs and have not been disappointed always good quality toys and treats every month.
Good customer service quick response and very friendly and obliging and helpful to me make sure the boxes met my dogs needs.
I'm delighted with the subscription and My dogs know when the postman delivers the box they know it's their treats arrived.
October 18, 2025
Unprompted review
Reply from WUFWUF
Hi Lynn Ann,
Thank you so much for your lovely review! I'm absolutely delighted to hear how much your pups are loving their Power Chewer boxes, and how clever they are to know when the treats have arrived 🐶
It means a lot to know you've been happy with the quality and that our team has been able to help tailor things to your furbabies' needs. We are so glad to have you as part of the WufWuf family!
Big hugs to your pups from all of us 💛
Stella - WufWuf Team
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We love the monthly wufwuf boxes my dog…
We love the monthly wufwuf boxes my dog is always super excited when it arrives! He goes crazy barking & tail wagging with excitement
The toys are always great quality not cheep like some and the treats are always super tasty and a good variety
Defo give it a try 🐾
July 1, 2024
Unprompted review
Reply from WUFWUF
Thank you so much for your lovely review! 🐾 We're thrilled to hear your pup loves the boxes and gets so excited—nothing makes us happier than happy tails and wagging excitement! 🦴🎉 We’ll keep the great toys and tasty treats coming. ❤️
Stella
Great product great service
Our dog has been having these boxes for a few years and we're very satisfied. The treats are good quality and toys in in the power chewer box are virtually indestructible. Contact with the customer service department is always prompt and helpful. They even sent our dog a product for free, which I had enquired about purchasing. Happy to buy from a company like this.
July 11, 2024
Unprompted review
Reply from WUFWUF
Hi Alison!
Thank you so much for your lovely review!
We're so happy you and your pup are satisfied with our boxes. It's fantastic to know that our Power Chewer box has been a hit! And knowing you are satisfied with our customer service is wonderful. Sending a complimentary product was our way of thanking you and your pup for being with us.
Thank you again for your kind words and continued support.
If you have any questions, need assistance, or just want to chat, feel free to reach out to us via social media or email. We're always here for you.
Abigail - WufWuf Team
Amazing
Our huskies get so excited when their Wuf Wuf box arrives ! Such fast delivery. And fun surprises . Cannot recommend enough xx
June 24, 2024
Unprompted review
Reply from WUFWUF
Hi Becky,
Thank you so much for your lovely review!
We're thrilled to hear that your huskies get so excited when their box arrives. We strive to pack each box with fun surprises to keep your furry friends happy and entertained.
Your kind words and recommendation mean the world to us.
If you have any questions or require assistance, please do not hesitate to contact us via social media or e-mail. We are always happy to help and chat!
Thank you for being a part of the WufWuf family! We appreciate you!
Abigail - WufWuf Team
Once a great concept now overly expensive.
I have now cancelled my subscription after 3 years. The boxes use to be good value and excellent quality providing toys and treats from a variety of different companies. Now the cost has risen from £18 to £23 now to £30 (the latter increase without informing). The quality is getting lower and the treats have been substituted to cheaper wufwuf generic lower quality items. To top it wufwuf makes it difficult to stop subscriptions having removed the option to do so from your account. Sadly a great concept but now overly expensive.
January 8, 2024
Unprompted review
Reply from WUFWUF
Hello Adam
Thank you for sharing your thoughts and feedback. We truly value your loyalty over the past years and deeply regret any disappointment caused by recent changes in our subscription pricing and offerings.
We apologise for any inconvenience caused by the increase in the subscription fee. I want to assure you that it's impossible to implement changes without proper notification. In fact, on November 30, we sent out notifications to all our members regarding this adjustment. We're sorry if this communication didn't reach you effectively.
I want to clarify that our intention is not to force anyone to stay subscribed but rather to receive feedback and also to offer and discuss alternative plans that might better suit our members' preferences. Please know that cancelling is as easy as subscribing.
Your feedback is incredibly important to us, and we take it to heart. Our commitment remains unwavering in providing premium quality items and delivering exceptional experiences for your beloved pets. We want you to know that this change is necessary to ensure that commitment.
Once again we apologise for any inconvenience and disappointment caused and thank you for your support.
If you have any questions or concerns, you can always contact us via email or our social media platforms.
Abigail - WufWuf Team
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Used to be great
This service used to be great a couple of years ago. We have a large breed dog and we're given sturdy toys to reflect this. The past year we've had standard stuffed toys that last all of 10 minutes. They no longer provide a sturdy toy/Teddy like they used to. Also the price has nearly doubled since joining in 2020 from £18 to £30 a month now. I appreciate everything has increase but to increase by nearly double, I no longer find it value for money. The last reason I only rated 3 stars is I paid £40 for the dog advent calender and to say I am disappointed is a complete understatement.. every single box except 23 and 24 is the same small bag of bone treats. There is absolutely no variety at all and the two toys are so small we won't even be able to give it to our dog as its too small for her to do anything with. To get a small bag of the same treats for 22 days in a row for £40 is a complete cop out and a waste of money. After the increase and realising how rubbish thr advent calendar is, I have cancelled my subscription and won't return until I see it return to its former glory.
December 3, 2023
Unprompted review
Reply from WUFWUF
Hello Lydimarie,
Thank you for sharing your experience with us. We genuinely value your feedback and apologise for any disappointment you've encountered with us.
We regret to hear that we didn't meet your expectations. We've noted your concerns regarding the change in toy quality and assure you that your feedback will be used to improve our selections.
We'd like to clarify that our Giant Dog Advent Calendar actually includes seven different recipes of treats, providing a variety of flavors for your furry friend. We apologise if this wasn't clearly communicated or if the selection didn't match your expectations. We'll use your input to reassess and enhance future Advent Calendars.
Your feedback is crucial in helping us refine our offerings and ensure that we provide the best possible experience for you and your pet. We're deeply sorry to see you go.
If you have any questions or concerns, you can always contact us via email or our social media platforms.
Thank you again for your time and feedback.
Abigail - WufWuf Team
Tried to cancel, still charging me
I've been trying to cancel my subscription for month and being ignored and continued to be charged for this. The contact link on their website clearly does not work!
October 7, 2023
Unprompted review
Reply from WUFWUF
Hello Jbell.o;
We can't express how sorry we are for the difficulty you've encountered in trying to cancel your subscription. It's disheartening to know this has been a source of frustration.
Around a month ago, we experienced an unforeseen technical issue with our contact form. This resulted in some emails, possibly including your cancellation request, not reaching us. We deeply regret if your correspondence was among those affected.
Please understand that this is far from the standard of service we strive for. We are wholeheartedly committed to making this right for you.
In order for us to resolve this, kindly contact us directly at support@wufwuf.co.uk. We're dedicated to ensuring your cancellation is processed smoothly and addressing any additional concerns you may have.
We genuinely appreciate your understanding and patience as we work to resolve this matter.
Once again, we extend our sincerest apologies for any inconvenience you've experienced. Please don't hesitate to reach out if there's anything more we can do.
Thank you for giving us the opportunity to rectify this situation.
Charlotte - WufWuf Team
Amazing customer service!
Amazing customer service! Searched all over for a dog advent calendar with no Chicken or Pork treats due to our pups allergies. Messaged these guys on the off chance they could swap things out and they were nothing but helpful, fully customised his calendar so he can join in the festive fun with us
October 6, 2023
Unprompted review
Reply from WUFWUF
Hi Samantha,
We're absolutely thrilled to hear about your positive experience with us! 🌟 It warms our hearts to know that we could tailor an advent calendar to perfectly suit your pup's needs. Your furbaby's well-being is always our top priority.
As a cherished member of our growing family, your satisfaction and your pup's happiness are extremely important to us. If there's ever anything you need, don't hesitate to reach out. We're here for you and your beloved furbaby! 🐾💖
Wishing you and your pup a holiday season filled with endless moments of joy, playfulness, and cuddles. 🎄 xx
Charlotte - WufWuf Team
Had a few teething problems to start…
Had a few teething problems to start with as I took the offer with an extra toy every month for 12 months and the extra toy wasn't there on three occasions.
Customer Service was great though and apologetic and sorted this out.
The toys are great quality and the treats are premium and certainly think you get your money's worth. My dogs know exactly when the box is coming and go crazy for it.
Highly recommended.
September 29, 2023
Unprompted review
Reply from WUFWUF
Hi Mark!
Thank you for your wonderful review!
We appreciate your support and your understanding regarding the issues you experienced with us. We are so happy to resolve it and make you satisfied and happy.
Your recommendation means a lot to us, and we're excited to continue making your pup happy.
If you ever need anything or have more questions, please feel free to reach out to us via our e-mail address and social media account.
Thank you again for you kind words and your time.
Abigail - WufWuf Team
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Like christmas ever month
My boy loves getting his wufwuf box, he gets so excited when it comes through the door and can't wait to stick his nose in. We've had some great toys that I haven't seen elsewhere and who doesn't love a treat. The only thing is my dogs not a destroyer of his toys so we have a bit of a large pile
September 2, 2023
Unprompted review
Reply from WUFWUF
Hi Amanda!
Thank you so much for your review!
We're delighted to know that both you and your adorable pup are finding happiness in our boxes! Your satisfaction is our top priority and we are so happy that we have been able to meet your expectations.
We know that not every pup is a destroyer and for that, we have different subscription plans to suit our members' needs. Our boxes are also fully customisable! Feel free to reach out to us if you have any inquiries.
If you have any questions or concerns, please feel free to reach out to us via our e-mail address and social media account. We are always here to help or chat!
Thank you again for your time and kind words. It truly means a lot to us!
Abigail - WufWuf Team
Ivy and Milly
I hav started using WufWuf back in 2021 and i had been a member for a long time. Me and my girl Milly loved their boxes. We had to cancel it a month ago due to my girl getting old and she stopped playing and the person who spoke with me was brilliantly nice and wished us well. They send you surveys that you fill out every month and when you have a complaint they personally reach out to you i was shocked when i received an email. Overall i give them 5 they have served my girl well.
August 3, 2023
Unprompted review
Reply from WUFWUF
Hi Ivy;
Thank you from the bottom of our hearts for this heartwarming review. 💖
Knowing that we could bring joy to Milly over the years means the world to us. Pups like Milly hold a special place in our hearts. 🐾
Remember, we're more than just a subscription service – we're a growing family.
So, don't hesitate to reach out anytime. We're here for you. Sending heaps of love to you and Milly! We're always here, ready to chat and reminisce about the good times. xx
Charlotte - WufWuf Team
They make it impossible for you to cancel your subscription
Absolutely shocking.
It's impossible to cancel your subscription online (you can only "pause" it for one month), there is no telephone number provided so you can't speak to anyone, and they do not reply to emails. I sent them an email a week ago saying I wanted to cancel my subscription and I am yet to hear back.
If you take any more money from me after I told you I wanted to cancel my subscription, I will be taking this further.
July 30, 2023
Unprompted review
Reply from WUFWUF
Hello MC;
Thank you for writing this review. We apologise for the frustration and inconvenience you have experienced while attempting to cancel your subscription.
We encountered a temporary glitch with our contact form, which resulted in missed emails, including your cancellation request. This was a mistake on our part, and we take full responsibility for it.
Please be assured that the technical issue has been thoroughly resolved, and our contact form is now fully operational.
We want to emphasise that cancelling your subscription is as easy as signing up with us. Normally, our customers can quickly cancel their subscriptions by contacting us directly. However, due to this technical issue, we regrettably couldn't provide you with the usual service, and it was never our intention to upset you or deny you the service you deserve to receive.
To continue the cancellation process, we kindly ask you to email us directly at support@wufwuf.co.uk. As soon as we receive your email, we will take immediate action to process your cancellation and address any further concerns you may have.
Once again, we apologise for the inconvenience and frustration this situation has caused.
Charlotte - WufWuf Team
The best subscription we have.
Have been getting wufwuf boxes for almost 2 years now. We have a lab and it's really hit and miss as to what lasts or is quickly destroyed toy wise.
Wufwuf has been a really great way to introduce new toys to keep her stimulated and new regular treats.
The boxes come themed which is actually quite fun but the toys are actually unique. They had one that was some little squirrels with a squeeker and you put them inside a log house and the dog could pull them out. Our dog LOVED that one over all others and it lasted almost a year before they eventually wore out.
With these constant boxes coming in, we haven't had any losses of socks, shoes or furniture that i've seen with other dogs. She also has come to recognise the wufwuf box which is amazing to me, and opens it herself to dig out her toys.
Lastly - they let you customise the box options a bit and have some really unique treats. They have ones called chicken titbits. They stink but our dog goes CRAZY for them.
Of all the different subscriptions services we have, wufwuf may be the one we keep the longest as costs of living go up.
July 19, 2023
Unprompted review
Reply from WUFWUF
Hi Allan!
Thank you from the bottom of our hearts for your heartfelt review! We're so grateful for your loyalty over the past two years.
It brings us immense joy to know that our boxes have kept Willow entertained and free from mischief. And the fact that she can recognise her box is pawsome! And her love for the hide-a-squirrel toy is so pure and precious.
We strive to include unique toys and treats to keep your furry friend happy and engaged. Knowing that we were able to achieve this for the past two years in your eyes is so exciting. And your support means the world to us!
We are always here if you need any help or if you have any suggestions! You can contact us via our e-mail address and social media account. 💓
Charlotte - WufWuf Team
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Shocking have tried to return an item…
Shocking have tried to return an item for over a month yet I asked straight away. Tried to take it to Post Office with their return label but it wouldn’t scan. Sent several e mails and been totally ignored !!!! Yet they have had the money
June 1, 2023
Unprompted review
Reply from WUFWUF
Hello Gill;
Thank you for taking your precious time to write this review. We sincerely apologise for this inconvenience you had to go through.
Unfortunately, due to a technical issue in our system, the return labels we sent you did not work. We, unfortunately, found out about this recently and were trying to solve the problem so that we could provide you with a working one.
However, the things I mentioned above are in no way an excuse and for that, we are ashamed and beyond sorry for what happened.
We refunded you for your order. You do not need to return the item and deal with the hastle all over again.
We once again apologise for everything. Please if you have any other issues or if you'd like to ask questions, do not hesitate to contact our e-mali: support@wufwuf.co.uk
We are always here to help you.
WufWuf Shop Team
It's Christmas everyday!
What can I say about Wuff Wuff?! Simba my dog loves his monthly box, it's like christmas every monht in our house, from the moment he see's the postman and that big brown box, his tail is wagging! It's a great initiative i really love it. The toys could be a bit better quality but overall they are great for a few plays and then you receive new ones the following month so it's all good! The treats are of good quality and Simba loves them! Charlotte from the team is super helpful , always happy to help and adjust the goods in our box, very good service all round. Overall, we really recommend wuff wuff :)
July 14, 2023
Unprompted review
Reply from WUFWUF
Hi R Kaur;
Thank you so much for your wonderful feedback!
We are so happy that Simba loves our boxes. It's heartwarming to know that our service has brought so much joy to you and Simba.
Your feedback regarding the toy quality is greatly appreciated. We are constantly striving to enhance the quality of our toys and make them the best they can be.
We're so lucky to have Charlotte on board, and I'll make sure to pass along your kind words to her.
Thank you again for your time and review, we greatly appreciate you! ❤🐾
Abigail - WufWuf Team
I must have cancelled my subscription…
I must have cancelled my subscription for this service over 1 year ago, yet month after month WufWuf attempt to take a subscription fee out of not just my bank account, but my wife's account too!!! I've emailed umpteen times to complain about this to be told 'it's sorted', yet this still occurs. Thank goodness I have the functionality on my account to freeze my bank card, however I frankly shouldn't have to! What if this was the last £30 I had to my name and had to survive the rest of the month on, and couldn't freeze my bank card? It shouldn't be this hard to stop a subscription!!!
July 11, 2023
Unprompted review
Reply from WUFWUF
Hello Mrs HB;
Thank you for taking the time to share your feedback and experience with us.
I sincerely apologise for this inconvenience.
Please know that cancelling your subscription is as easy as signing up. You can always cancel your subscription by contacting us. We strive to reply within 24 hours.
Unless you reach out to us to cancel via logging in to your WufWuf account or e-mailing to support@wufwuf.co.uk, your subscription remains active.
Our system can only charge the bank account that was entered when signing up. It wouldn’t be possible for us to charge other bank accounts you or your family have. So it might be that your wife also has a separate active account.
We tried to find your subscription with the information that is available here but we were not able to. Please reach out to us via our email address support@wufwuf.co.uk with your account information and we will immediately terminate your subscriptions and delete all your data. It is never our intention to force you to stay subscribed and to make it difficult for you to cancel your subscription.
We take these matters seriously. Although our boxes are to make our beloved pets happy, your satisfaction and happiness are our top priority as well.
We will be waiting to hear from you.
Sincere apologies;
Abigail - WufWuf Team
Happy pup
My dog loved getting the monthly boxes of goodies, only stopped the order due to costing of living & my dog having way so many toys. It's such a lovely company & even if you only order every now & then or monthly, it's such a lovely treat for your dog/s.
November 13, 2022
Unprompted review
Reply from WUFWUF
Hi James!
Thank you so much for taking the time to write this lovely review. 💓
We feel so grateful to have had the opportunity to provide goodies to your pup that made the baby happy. 💞 So lucky to have been of service!
You are always like family so we are here for you and your pup anytime you'd like to reach out. 💖
You can contact us through our e-mail address and social media account. We are always here to listen and help! xx
Charlotte - WufWuf Team
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Just what I needed
Just what I needed! I have an American bully Xl so is really hard to find toys that survive his biting, they toys that I have received are amazing,some last only one day, but other have last for months, I has busterbox before trying wufwuf and there is not comparation in the quality of the toys as well as in the treats ( my dog loves them) and unlike Buster box you are able to stop the subscription for a month or indefinitely.
June 3, 2023
Unprompted review
Reply from WUFWUF
Hi Merle;
Thank you so so much for this wonderful review. 💞
We are so happy to read that our toys survived the mighty jaws of your dear pup! It can be a challenge to find suitable toys for furbabies who love to destroy them and we are thrilled to know that some of our goodies lasted for months. 🥳
You can always contact us if you have any questions or require any assistance. We will gladly help you through anything. We are available via e-mail and social media so do not hesitate to reach out. xx
Charlotte - WufWuf Team
I am very happy with WufWuf’s service
I am very happy with WufWuf’s service. My two American spaniels look forward to the postman’s visit every month. There is always a good selection of toys, snacks and surprises. Thank you! By the way my name is Helen not Heken. A mistype on my part I guess
June 2, 2023
Unprompted review
Reply from WUFWUF
Hi Helen!
Thank you so much for your wonderful review. We are so happy that you and your furbabies are enjoying the boxes!
Your satisfaction is incredibly important to us and we're thrilled to hear that we have been able to meet your expectations.
If you ever need any assistance, have any questions or even just want to chat, we are always here for you! You can reach out to us via our social media accounts and our e-mail address.
Thank you once again for your kind words and for choosing WufWuf. We are happy that you are a part of our growing family.
Abigail - WufWuf Team
This is a fabulous company
This is a fabulous company. We have been using for 2/3 years now. Lovely toys and treats and packaged and notified of the delivery prior to receiving the two monthly box, so we know when to expect it. I don’t know who is more excited, us or the dog when it arrives!!! Thank you WufWuf ❤️
June 1, 2023
Unprompted review
Reply from WUFWUF
Hi Charlotte!
Thank you so much for taking the time to share your experience with WufWuf!
We couldn't be happier to have played a part in bringing joy to you and your furry friend. We always strive to bring you and furbaby the best experience you deserve.
If you have any questions or require assistance, please do not hesitate to contact us via social media or e-mail. We are always happy to help and chat!
Thank you once again for your kind and heartwarming words. We are so happy that you a loyal member of our growing family!
Abigail - WufWuf Team
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