woononapetfoods.com.au Reviews 483

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's commitment to providing a wide array of products for various animals, ensuring that pet owners can find everything they need in one convenient place. Consumers appreciate the competitive prices, often noting that they are better than those of larger retailers. The staff's knowledge and helpfulness also stand out, with many reviewers highlighting their willingness to assist with queries and provide expert advice. People are particularly pleased with the delivery service, describing it as fast, efficient, and reliable. The convenience of home delivery is a significant advantage for many, especially those with mobility issues or busy schedules. The company's responsiveness to issues and their dedication to customer satisfaction further contribute to the positive experiences shared by reviewers. Overall, individuals express high levels of satisfaction with the company's service, product range, and prices.

Based on these reviews

Rated 5 out of 5 stars

The staff at Woonona Petfoods are always extremely helpful and friendly. Nothing is ever too much trouble for them, even the owner went out of his way to speak to me and explain how to properly instal... See more

Company replied

Rated 5 out of 5 stars

Fantastic business for people with animals!! Whether it’s our fish, dogs, parrot, chooks or duck Woonona Pet Foods have a covered. The very experienced, friendly and knowledgeable. They offer free m... See more

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Rated 5 out of 5 stars

I found Woonona Pet Foods on line after going to my local pet food suppliers and being alarmed by the price of dog food. Woonona Pet Foods can supply and deliver my dog food right to my door much che... See more

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Rated 5 out of 5 stars

Woonona Pet Food & Produce offer great service and a great range of products at very competitive prices. The delivery service is also very convenient and quick. They are mostly always cheaper than the... See more

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Rated 5 out of 5 stars
Verified

Have dealt with Woonona Pet Foods for several months now. They are always efficient, with fast despatch times and excellent pricing. Earlier this month, I only received one item instead of the two ord... See more

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Rated 5 out of 5 stars

We’ve been using Woonona pet supplies for nearly 12mths and have been very happy with the bird food we order. Sometimes there is a delay in delivery of up to 8days as we live out of area but we are a... See more

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Rated 5 out of 5 stars
Verified

I buy goods in this store only on-line unfortunately, but I must note that it is very simple, easy and convenient! Large assortment for all animals and birds, good website structure and ease of paymen... See more

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Rated 5 out of 5 stars

Fantastic local business, the team go above and beyond! I wouldn't choose anywhere else to shop! Competitive pricing and the local delivery is a touch that most places wouldn't bother with but makes y... See more

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Rated 5 out of 5 stars

We love Woonona Pet Foods. Competitive pricing, very fast delivery and the staff are fantastic. We recently had an issue with an order and when we logged it, a staff member contacted us and it was res... See more

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Rated 5 out of 5 stars

Woonona are a life saver for me unfortunately I am chronically sick so to have their deliveries makes life so much easier for me. Their prices are competitive and the staff always so friendly and help... See more

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Rated 5 out of 5 stars

I was SUPER impressed with the service of Woonona Petfoods! I realised Wednesday morning that I would need an order of dog food. Usually they deliver on Wednesday to my area. So, I ordered on We... See more

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Rated 5 out of 5 stars

I rely on Woonona for their horse bedding which I use for cat litter, so much better than other commercial products with much less mess. Delivery was assured and very quick; much appreciated thank you... See more

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Rated 5 out of 5 stars

My online order was delivered for free, the very next day. I couldn’t believe how efficient the service was, let alone already being the best priced product I could find online. I purchased 20L of her... See more

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Rated 5 out of 5 stars

I would not shop anywhere else. Our Kelpie Hunter is 6 years old and we have been visiting Woonona Pet Foods since he was 10 weeks old. They are so knowledgable and always friendly. While we get home... See more

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Rated 5 out of 5 stars

We purchased a turtle tank , light etc for our baby turtle from Woonona Pet Foods.The info given to us n service we received was excellent and so close to home. We also purchased a fish tank n Goldf... See more

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Rated 5 out of 5 stars

Great company , ordered my royal canin digestive med dry food and it was great price . Forgot to order a couple of items , contacted customer service and it was no trouble for them to add it to my ord... See more

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Rated 5 out of 5 stars
Verified

Woonona pet foods always go above and beyond the make sure I’m happy with my purchases. Goods are dispatched in a timely manner and on the odd occasion that there has been a mix up or goods aren’t ava... See more

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Rated 5 out of 5 stars
Verified

I found this company online and am super pleased with their service, delivery time and price! Will continue ordering from Woonona as they are very reliable and the best price around. I have also re... See more

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Rated 5 out of 5 stars

Woonona pet foods provide a huge variety of products, with a fantastic customer service and exceptional knowledge on all your questions and queries. With a local delivery service. I can not rate the... See more

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Rated 5 out of 5 stars

We have been a customer of Dennis and Brenda’s produce store since oh 20 something years. Price , products , friendliness and knowledge is the best around! The dog wash is great and to top it off , p... See more

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Rated 5 out of 5 stars

I have been using Woonana Petfoods for years and they are always friendly and helpful with all of my queries. They are fantastic with dropping my products right to my front door. For a family run busi... See more

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Rated 5 out of 5 stars
Verified

Tried Woonona pet foods for the first time recently, when trying to find a competitive price for dog food. Paid much less even though I had to pay for postage. Deliver when expected. Great experience... See more

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Rated 5 out of 5 stars
Verified

I buy all my horse and Donkey food and Supplements from Woonona pet foods. They have a large range of products, and the home delivery is great. I simply order online and they delivery usually they nex... See more

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Rated 5 out of 5 stars
Verified

I bought this as litter for my cat. It works really well. Doesn't have a chemical odour like other litter. It does have some smell but shouldn't if it it is cleaned regularly :) I like that it soak... See more

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Rated 5 out of 5 stars

Great range, great prices. It makes the whole experience easy and always reliable. The prices are at match with the major retailer, so it is a no brainer. Quick and easy shipping, with great communica... See more

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Rated 5 out of 5 stars

Woonona pet foods always has a wide variety of products and all at competitive prices. The staff are always lovely and helpful with excellent knowledge of their stock and product usage. Woonona pet... See more

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Rated 5 out of 5 stars

I have been going to Woonoona Pet Food for many years and have always been very happy with the range and prices. I like that they cater for all the pets I have had over the years, such as horses, dogs... See more

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Rated 5 out of 5 stars

The staff at Woonona pet foods are always very helpful and have good knowledge of their products of which there is a huge array. Staff help find specific items. They exchange items with no issues whic... See more

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Rated 5 out of 5 stars

Love how convenient it is to order my food through woononapetfoods. They have great prices and customer service is excellent and very responsive. I have been using them for many months now and am... See more

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Rated 4 out of 5 stars

Woonoona Pet Foods regularly has the lowest prices for really high quality dog food, so I order through them sometimes. The only drawback is the slow delivery time (interstate) but otherwise fantastic... See more

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Rated 5 out of 5 stars

I buy my horse food from Woonona petfoods. I find the priced great, including shipping cots. The delivery is always prompt and when I have need help, the phone advice and support is friendly and reall... See more

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Rated 5 out of 5 stars

I would highly recommend Woonona Pet Foods. The prices are affordable and the same day delivery is so convenient for us when you're needing last minute dog products.

Company replied

Rated 5 out of 5 stars

I recently purchased from this business a few weeks ago,I was very happy with their range of products for different animals ,the prices and their postage speed .Will definitely buy from again

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Rated 5 out of 5 stars

I placed an online order through woononapetfoods.com.au for a product that I needed quickly as my local store hasn't been able to get it for weeks, first I found it was cheaper here and the postage wa... See more

Company replied

Rated 5 out of 5 stars

We only order through Woonona Pet Foods now. A local & trustworthy family company. Best service with very prompt delivery. Competitive prices.

Company replied

Rated 5 out of 5 stars

Very impressed with your service. Items are also reasonably priced. I recommend this family business to anyone wishing to buy a wide range of animal products.

Company replied

Rated 5 out of 5 stars

I have just adopted a rescue dog and went there to pick up some dry dog food. It’s been a long time since I have been in a pet store and I was a bit overwhelmed with all the choices. The staff member... See more

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Rated 5 out of 5 stars

Excellent product range, affordable prices and postage was lightning fast. The website was also very easy & straightforward to navigate which was such a relief. Thanks guys!

Company replied

Rated 5 out of 5 stars

Ordered my puppy's dog food through Woonona as the price was cheaper than anywhere else online and it was delivered to my door within a couple of days - very happy with the service!

Company replied

Rated 5 out of 5 stars
Verified

Order comes each month with no product ability issues. I get a text telling me the transaction will be happening soon giving me time to amend order if needed.

Company replied

Rated 5 out of 5 stars
Verified

I love shopping with Woonona Petfoods in store and online. So easy, they have a great range, customer service including their wonderful delivery service. 5 stars!

Company replied

Rated 5 out of 5 stars

Woonona is the first place I now look for my equine needs. I’m yet to find a cheaper supplier of a great range of well known products. Also found a dog leash I need to replace that I couldn’t find els... See more

Company replied

Rated 5 out of 5 stars

Love getting my pet food from Woonona Pet Foods, always extremely well stocked and a great variety to choose from. Staff are always helpful and very pleasant Keep up the great work.

Company replied

Rated 5 out of 5 stars
Verified

Smooth transaction, great price, fast shipping and delivery. A++

Company replied

Rated 5 out of 5 stars

Good pricing. Ordered significant amounts of dog food and never had any problem. A good small Aussie company deserving support

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Rated 5 out of 5 stars
Verified

I have purchased an pump from them for our acquarium. They are best to deal with with such quick delivery.

Company replied

Rated 5 out of 5 stars

Excellent price and next day delivery from a different state choosing the cheapest carrier option. Amazing.

Company replied

Rated 5 out of 5 stars
Verified

excellent local company which I would rather support, prices are very competitive against the major hardware stores plus free local delivery- 5stars plus

Company replied

Rated 5 out of 5 stars
Verified

Processed order quickly and happy with the product.

Company replied

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Company details

  1. Pet Supply Store

Written by the company

Woonona Petfood and Produce is an Australian family owned and operated company. We have over 7000 dog, cat, bird, fish, horse, rabbit and other pet products available to purchase at our Bellambi store or online. We offer free shipping Australia wide for orders over $100. We stock all the best brands for pets including Black Hawk, Hill's Science Diet, Nexgard and more. Join over 5,000 pet parents Australia wide and support local!


Contact info

4.9

Excellent

TrustScore 5 out of 5

483 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars
Verified

Smooth transaction

Smooth transaction, great price, fast shipping and delivery. A++

September 10, 2025
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Reply from woononapetfoods.com.au

Thank you for your wonderful feedback!

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Rated 5 out of 5 stars
Verified

service and price

excellent local company which I would rather support, prices are very competitive against the major hardware stores plus free local delivery- 5stars plus

August 11, 2025
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Reply from woononapetfoods.com.au

Thank you for your great feedback!

Rated 5 out of 5 stars
Verified

cheaper and free delivery

So happy i discovered their shop. Not only was the product cheaper, they also have free delivery!

August 11, 2025
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Reply from woononapetfoods.com.au

Thank you for your great feedback, Karen!

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Rated 5 out of 5 stars
Verified

Happy birds

Great quality products and service, with fast delivery. Would highly recommend.

July 12, 2025
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Reply from woononapetfoods.com.au

Thank you for your great feedback!

Rated 1 out of 5 stars
Verified

Order got cancelled with no explanation

I bought the product and paid for it. The order got cancelled with no explanation but the product is still available online.

July 12, 2025
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Reply from woononapetfoods.com.au

Hi Jian. Thanks for reaching out. We’re sorry for any confusion regarding your recent order.

As outlined in our shipping policy, free or standard delivery is unavailable for fresh or frozen food due to the nature of the item, as it would spoil in transit. For this reason, your order was cancelled. Our customer service team also attempted to contact you to explain the situation.

The product remains available online for in-store purchase or local delivery where suitable conditions can be met.

If you have any questions or would like help organising an alternative, we’d be more than happy to assist. Sorry again for any inconvenience.

Rated 5 out of 5 stars
Verified

Friendly

Friendly, helpful staff.

July 11, 2025
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Reply from woononapetfoods.com.au

Thank you for your great feedback!

Rated 5 out of 5 stars
Verified

I love shopping with Woonona Petfoods…

I love shopping with Woonona Petfoods in store and online. So easy, they have a great range, customer service including their wonderful delivery service. 5 stars!

July 11, 2025
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Reply from woononapetfoods.com.au

Thank you for your wonderful feedback!

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Rated 5 out of 5 stars
Verified

Prompt service

Prompt service, excellent prices.🐕‍🦺👍👌

July 11, 2025
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Reply from woononapetfoods.com.au

Thank you for your great feedback Kerry :)

Rated 5 out of 5 stars
Verified

Great service

Great service, great company. Prices are very competitive and service is always fast and reliable.

July 11, 2025
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Reply from woononapetfoods.com.au

Thank you Jacinta!

Rated 5 out of 5 stars

Best prices and products

Woonona is the first place I now look for my equine needs. I’m yet to find a cheaper supplier of a great range of well known products. Also found a dog leash I need to replace that I couldn’t find elsewhere. Great products, fast shipping and super easy ordering.

June 5, 2025
Unprompted review
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Reply from woononapetfoods.com.au

Thank you so much for your wonderful feedback Narelle!

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