Order got cancelled with no explanation
I bought the product and paid for it. The order got cancelled with no explanation but the product is still available online.
Reply from woononapetfoods.com.au
Hi Jian. Thanks for reaching out. We’re sorry for any confusion regarding your recent order.
As outlined in our shipping policy, free or standard delivery is unavailable for fresh or frozen food due to the nature of the item, as it would spoil in transit. For this reason, your order was cancelled. Our customer service team also attempted to contact you to explain the situation.
The product remains available online for in-store purchase or local delivery where suitable conditions can be met.
If you have any questions or would like help organising an alternative, we’d be more than happy to assist. Sorry again for any inconvenience.
