This review has been revised, after an initial problem was resolved. There was an issue with a bathroom light being fragile. Customer services were not able to source me a new plastic shade but agre... See more
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Based on these reviews
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Excellent experience with wise…
Excellent experience with wise bathrooms. The ordered arrived quickly and very well packaged
Poor service
Poor service
Paid for express delivery, item not delivered on time , in fact 10 days or more after order with no communication from the company .
When item was delivered was missing key component.
Communication with the company is almost impossible, phones not answered, emails rarely responded to.
multiple attempts and contact to obtain a refund for express shipping and the item that was not delivered with no clear communication as to how much they would refund.
Company would not transfer to relevant department that dealt with the above issues only able to contact them when they emailed myself and their replies were again variable/poor.
Product is of good quality yet unfortunately the customer service is shocking.
Fraud / scam DO NOT PURCHASE
Fraud / scam DO NOT PURCHASE
Purchased items online which have never been received.
Emails have been ignored and phone rings out. Have phoned 12 times and managed to speak to someone who fobbed me off and said he would call back. No call back received. Accepted this as a scam now.
Items not delivered after two months of chasing
Paid for order end of July and shower screen has still not been delivered (End of Sept)
Repeated calls and emails both from myself and plumber all ignored
Extremely disappointed Would not recommend Impossible to speak to anyone who is interested in helping
Service came across as decent and…
Service came across as decent and things moved quicker than I expected. I'd be fine ordering again if needed.
The whole process went steady and there…
The whole process went steady and there weren't any surprises along the way. Happy with how it wrapped up
Got the bathroom upgrade done and it…
Got the bathroom upgrade done and it turned out better than I thought. The staff were straightforward to deal with and things moved along smoothly.
Our master bathroom project is finally…
Our master bathroom project is finally complete, and the staff I dealt with were knowledgeable and easy to work with. Really glad with the end result.
Delivery was on time and everything…
Delivery was on time and everything arrived as expected. Happy with the service overall.
This was the only site we found these
This was the only site we found these, turned up quickly
AVOID AT ALL COSTS!!
Ordered New shower, paid the express delivery 1-3 days, this was 2 weeks ago......
no response to emails, no answer of phone, google maps show their address in Blackburn all boarded up and Companies House shows accounts are overdue
Now having to deal with banks to get refund.
PLEASE NOT NOT SHOP HERE!!!!
Customer service was easy
Customer service was easy to deal with and the product turned out just fine.
Absolutely the worst company out there!
Order a brushed brass mirror cabinet. What arrived was cheap tin, painted a green/orange colour. No answer on their phone lines, hours of holding / calling. Emails not answered. Finally got the chat bot and then a human who told me they would collect it between 9-5 Friday. Day off work, but a no show. Now telling me Monday!!!
We needed to replace out stream shower…
We needed to replace out stream shower floor grate. Excellent fit and finish. Thanks
Smooth process and helpful support
The process went more smoothly than I expected and updates were given along the way. They offered a couple of useful suggestions and the work was finished within a fair time frame. In the end, I was satisfied with how it turned out.
the process was straightforward and I…
the process was straightforward and I didn't run into any issues along the way. Whenever I had a question, I got a clear reply which made things easier. Overall, I'm satisfied with how everything was handled.
The order showed up on time and was…
The order showed up on time and was packed securely. Happy with how it turned out.
Avoid at all costs
Absolutely dreadful customer service. Received an email stating that my order had been despatched via DPD. DPD had not received the order and had to chase several times.
When it did arrive the shower tray was Traymaster and not Crosswater as ordered. Despite promising to send out the metal waste cover it has still not been received.
Very difficult to get hold of via phone and when you do, you cannot trust a word they say.
AVOID AT ALL COSTS!
The item turned out as expected and the…
The item turned out as expected and the delivery came through quicker than I thought it would. Everything arrived in good condition, so no complaints from my side.
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