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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciated the quality and pricing of the products, especially vanity units and bathroom suites. Many consumers found the staff helpful and knowledgeable, highlighting their patience and clarity in explaining details. Several people were pleased with the delivery speed, secure packaging, and the condition of their orders upon arrival. Some reviewers also mentioned positive experiences with customer service, particularly when resolving issues. However, some consumers reported negative experiences related to order and refund processes. Several reviewers expressed dissatisfaction with the delivery service, citing delays and a lack of communication. Contacting the company was also a challenge for some, with unanswered phone calls and slow email responses being a recurring issue. While some reviewers received prompt replacements and refunds for damaged items, others experienced difficulties in obtaining timely resolutions.

Based on these reviews

Rated 4 out of 5 stars

This review has been revised, after an initial problem was resolved. There was an issue with a bathroom light being fragile. Customer services were not able to source me a new plastic shade but agre... See more

Rated 3 out of 5 stars
Verified

Placed an order impossible to get a delivery date sent two emails left messages no one calls you back spent over an hour on three separate occasions on the phone . Hopefully I will get my delivery... See more

Company replied

Rated 5 out of 5 stars

The process went more smoothly than I expected and updates were given along the way. They offered a couple of useful suggestions and the work was finished within a fair time frame. In the end, I was s... See more

Rated 5 out of 5 stars

I had a couple of questions before placing my order and the support team gave clear answers, which made it easier for me to decide. The item matched what I was looking for and the process was straight... See more

Rated 2 out of 5 stars

Poor service Paid for express delivery, item not delivered on time , in fact 10 days or more after order with no communication from the company . When item was delivered was missing key componen... See more

Rated 2 out of 5 stars

I order a new pan on Friday and paid for express delivery described as 1-4 days. It's the following Thursday now and I'm still waiting. No-one seems to answer their phone and they say they will reply... See more

Rated 5 out of 5 stars
Verified

I ordered a vanity unit nearly 6 months ago, due to an extended renovation time period. We didn't get round to checking it for a while. We opened the item and discovered there was a part with a small... See more

Rated 5 out of 5 stars

The item turned out as expected and the delivery came through quicker than I thought it would. Everything arrived in good condition, so no complaints from my side.

Rated 5 out of 5 stars
Verified

Always a good selection and quality, with items arriving well packaged and on time. Shipping was quick and everything came in great condition. Happy with the experience so far.

Rated 5 out of 5 stars

The whole process went steady and there weren't any surprises along the way. Happy with how it wrapped up

Rated 5 out of 5 stars

I wasn't sure how long delivery would take, but the parcel turned up a bit earlier than expected. The box looked fine and everything inside was as it should be. I had a couple of questions before orde... See more

Rated 5 out of 5 stars
Verified

Everything from my first enquiry to the final result was handled professionally and with attention to detail. The team communicated clearly, worked efficiently, and delivered exactly what was promised... See more

Rated 5 out of 5 stars
Verified

I had a smooth experience with Wise Bathrooms. I had to sort out a return and it was handled without much hassle, which I really appreciated. Delivery also surprised me as the order showed up quicker... See more

Rated 5 out of 5 stars
Verified

I got regular updates about the order, which was helpful, and the package turned up well protected. Had a small query that was dealt with quickly, so overall the service worked out well for me.

Rated 5 out of 5 stars
Verified

I ordered a bathroom cabinet from them and was happy to see it arrived earlier than expected. the packaging was secure, and the delivery process was straightforward. Everything was in good condition w... See more

Rated 5 out of 5 stars
Verified

The team was patient with all my questions and took the time to explain every detail clearly. Even under pressure, they stayed professional and kept things moving smoothly. It's rare to find such cons... See more

Rated 5 out of 5 stars
Verified

I had a couple of questions before placing my order, so I rang their support line. The person I spoke with took the time to explain the differences between a few options and even suggested something I... See more

Rated 5 out of 5 stars
Verified

Honestly, I had my doubts in the beginning, but things went better than I thought. Everything was done nicely and without any stress. They paid attention to the small stuff too, which made a big diffe... See more

Rated 5 out of 5 stars

Our master bathroom project is finally complete, and the staff I dealt with were knowledgeable and easy to work with. Really glad with the end result.

Rated 5 out of 5 stars
Verified

The team made the whole renovation process feel simple and manageable. Communication was clear, and everything was done when they said it would be. I'm very happy with the end result.

Rated 5 out of 5 stars

Service came across as decent and things moved quicker than I expected. I'd be fine ordering again if needed.

Rated 5 out of 5 stars

the process was straightforward and I didn't run into any issues along the way. Whenever I had a question, I got a clear reply which made things easier. Overall, I'm satisfied with how everything was... See more

Rated 5 out of 5 stars
Verified

Turnaround was quicker than I expected, and the final finish looked clean and well thought out. I could tell care had gone into every detail. Feels like money well spent, and I'd happily use this team... See more

Rated 5 out of 5 stars

Got the bathroom upgrade done and it turned out better than I thought. The staff were straightforward to deal with and things moved along smoothly.

Rated 5 out of 5 stars
Verified

They did a really nice job overall. I noticed they paid close attention to the small things, which made the end result look much better than expected. Feels like care went into every step.

Rated 5 out of 5 stars
Verified

The whole process was handled with care from the very beginning. The layout suited the space really well, and the final finish looked clean and well put together. Honestly glad I chose this team - i... See more

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3.6

Average

TrustScore 3.5 out of 5

579 reviews

5-star
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2-star
1-star

Replied to 6% of negative reviews

Typically replies within 24 hours


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Rated 2 out of 5 stars

Poor service

Poor service
Paid for express delivery, item not delivered on time , in fact 10 days or more after order with no communication from the company .
When item was delivered was missing key component.
Communication with the company is almost impossible, phones not answered, emails rarely responded to.
multiple attempts and contact to obtain a refund for express shipping and the item that was not delivered with no clear communication as to how much they would refund.
Company would not transfer to relevant department that dealt with the above issues only able to contact them when they emailed myself and their replies were again variable/poor.
Product is of good quality yet unfortunately the customer service is shocking.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Fraud / scam DO NOT PURCHASE

Fraud / scam DO NOT PURCHASE

Purchased items online which have never been received.
Emails have been ignored and phone rings out. Have phoned 12 times and managed to speak to someone who fobbed me off and said he would call back. No call back received. Accepted this as a scam now.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Items not delivered after two months of chasing

Paid for order end of July and shower screen has still not been delivered (End of Sept)
Repeated calls and emails both from myself and plumber all ignored
Extremely disappointed Would not recommend Impossible to speak to anyone who is interested in helping

September 30, 2025
Unprompted review
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Rated 1 out of 5 stars

AVOID AT ALL COSTS!!

Ordered New shower, paid the express delivery 1-3 days, this was 2 weeks ago......
no response to emails, no answer of phone, google maps show their address in Blackburn all boarded up and Companies House shows accounts are overdue
Now having to deal with banks to get refund.
PLEASE NOT NOT SHOP HERE!!!!

August 29, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Absolutely the worst company out there!

Order a brushed brass mirror cabinet. What arrived was cheap tin, painted a green/orange colour. No answer on their phone lines, hours of holding / calling. Emails not answered. Finally got the chat bot and then a human who told me they would collect it between 9-5 Friday. Day off work, but a no show. Now telling me Monday!!!

September 12, 2025
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Rated 5 out of 5 stars

Smooth process and helpful support

The process went more smoothly than I expected and updates were given along the way. They offered a couple of useful suggestions and the work was finished within a fair time frame. In the end, I was satisfied with how it turned out.

September 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Avoid at all costs

Absolutely dreadful customer service. Received an email stating that my order had been despatched via DPD. DPD had not received the order and had to chase several times.
When it did arrive the shower tray was Traymaster and not Crosswater as ordered. Despite promising to send out the metal waste cover it has still not been received.
Very difficult to get hold of via phone and when you do, you cannot trust a word they say.
AVOID AT ALL COSTS!

September 4, 2025
Unprompted review

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