Wild at Heart Reviews 345

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the beautiful and high-quality flowers, often noting that the arrangements exceed expectations and bring joy to recipients. Many highlight the exceptional service provided by the staff, describing them as helpful, friendly, and accommodating. Customers also value the promptness and reliability of the delivery service, with orders arriving on time and well-packaged. However, some consumers report issues with the delivery service, such as delays and flowers not arriving on the specified date. A few reviewers express disappointment with the size and quality of the bouquets, feeling they did not meet expectations for the price. Some customers also mention difficulties in contacting customer service and receiving timely responses to inquiries.

Based on these reviews

Rated 4 out of 5 stars
Verified

The flowers are amazing and just get better and better as they open! The yellow peonies are particularly fabulous! Only two disappointments in that I forgot to complete a message card to my daughter a... See more

Company replied

Rated 4 out of 5 stars
Verified

Nice Flowers but I was disappointed by the size of the bouquet of flowers. I chose the largest size and the style wild. In comparison, I ordered an additional bouquet of flowers by another compa... See more

Company replied

Rated 4 out of 5 stars
Verified

The flowers were absolutely stunning, but unfortunately, I had no opportunity to include a note on the website. I then emailed the note, but received no response. After trying to call multiple times w... See more

Company replied

Rated 4 out of 5 stars
Verified

There was a problem with delivery, and then with not getting responses to emails. Everything was satisfactorily resolved once I did make contact with customer service - Maya. I would have preferred it... See more

Rated 5 out of 5 stars
Verified

Fabulous flowers and experience! The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it p... See more

Rated 3 out of 5 stars
Verified

Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to... See more

Company replied

Rated 2 out of 5 stars
Verified

Ordered Sunrise Magnificent the largest version .Arrived very lack lustre, un-magnificent and much much smaller than i expected having used W@H before .Flowers also dead within 5 days , would of expec... See more

Company replied

Rated 5 out of 5 stars
Verified

My husband arranged to have flowers delivered to me as a surprise on my birthday while I was visiting London from the US. Not only was Wild at Heart the only florist to respond to his requests, they a... See more

Rated 2 out of 5 stars
Verified

Apologies but you delivered two days late after the requested date which was my wife and I anniversary. You also delivered to the neighbours four houses away and we were not notified until we chased f... See more

Company replied

Rated 3 out of 5 stars
Verified

Online order form is complicated if using Apple Pay. This resulted in half a dozen emails back and forth to rectify the problem. Whilst the flowers were good quality and not your normal florist typ... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a bridal bouquet, buttonhole and bud vases for my small intimate wedding reception from Wild at Heart. The flowers exceeded my expectations. The order arrived on time and well packed. The en... See more

Rated 2 out of 5 stars
Verified

Ordered flowers to be same-day delivered on a Saturday. Don’t know what they looked like so can’t review. No tracking available, no updates from Wild at Heart, so I called on Monday to check and they... See more

Company replied

Rated 5 out of 5 stars
Verified

Order was easy to place and delivered on time by a friendly driver who asked where I wanted the various items left (given size/weight). The wreaths are stylish and bigger than I expected, and the mant... See more

Rated 3 out of 5 stars

Order 72142, cost over £100 and a delivery charge of £15, within UK. First time customer. Ordered flowers to be delivered for a certain date and was emailed a discount code to use which did not wo... See more

Company replied

Rated 5 out of 5 stars

Wild at Heart's team in Mayfair are exceptional. The florist, a lovely young man, crafted a stunning arrangement for my anniversary. The flowers lasted for over a week and smelled amazing. Five stars,... See more

Rated 5 out of 5 stars
Verified

The most beautiful wreath. It looks stunning on our front door. Foliage is full and smells amazing. The only thing I wish it came with was the ribbon to hang it especially for the price BUT that’s a... See more

Rated 2 out of 5 stars

The flowers are beautiful but my friend had shown me he had sent £195 deluxe bouquets every month and I was baffled as they were sooooooo small and lacklustre had assumed he was sending the small ve... See more

Rated 2 out of 5 stars
Verified

The 'deliciously pleasing' bouquet I ordered was promptly delivered. However the flowers received were fully opened with some withering flowers (especially the pink roses) with some petals turning b... See more

Company replied

Rated 5 out of 5 stars
Verified

Wild at Heart simply does the most stunning arrangements with a naturally "wild" feeling (they live up to their name). They've never failed to bring smiles to the people receiving their arrangements.

Rated 5 out of 5 stars
Verified

Thank you for all your efforts in resending the flowers. The delivery wasn’t successful due to a mix up and you resent a fresh arrangement for an engagement.Thank you so much for your teams efforts.... See more

Rated 3 out of 5 stars
Verified

Flowers arrived looking tired and sad. Needed a lot of reviving. We cut stems, got rid of brown petals and sagging bits. Great improvement, but still not the brilliant standard one’s come to expect fr... See more

Company replied

Rated 3 out of 5 stars
Verified

I ordered a floral arrangement and a wreath for a Christmas party, but the wreath arrived without the flowers and I had to chase it up. I was contacted very quickly and told it was human error and tha... See more

Company replied

Rated 2 out of 5 stars
Verified

Delivery was much later than expected: the delivery time was supposed to be 12.00-14.00pm, and then it was moved to 14.14-15.30; then quite late on the day this was changed to 17.00-17.45, however in... See more

Company replied

Rated 5 out of 5 stars

Gorgeous flowers for my friends 50th birthday- I ordered the day before her birthday, they arrived on her birthday and made her a very happy women. Wild at Heart flowers are beautiful and are absolu... See more

Rated 5 out of 5 stars
Verified

Each time I have used Wild at Heart, I have been impressed with the quality of the products. On this particular occasion, I put down the wrong delivery date and the bouquet was not delivered on my int... See more

Rated 4 out of 5 stars
Verified

The flowers were absolutely gorgeous. The information on the delivery time was less than stellar

Rated 5 out of 5 stars

Very helpful, friendly, accommodating staff. I am from London but live in LA and order flowers for all my London friends and family for all occasions and they have never let me down, even with 8 hr ti... See more

Rated 2 out of 5 stars
Verified

The flowers were all brown and wilted on arrival. It was my mother’s 83rd birthday, the flowers were supposed to make her day, instead she was sad and disappointed. I don’t know if I can trust Wild at... See more

Company replied

Rated 5 out of 5 stars
Verified

Quick service and helpful support staff. I ordered from the US for a delivery in the UK....and in my note to the recipient, I noticed a typo after submitting my order. I called and had changes made... See more

Rated 5 out of 5 stars

Just got flowers from Wild at Heart in Ladbroke Grove or kind of near there, and they are beyond gorgeous! The whole experience was super fun and the staff were awesome. Highly recommend!

Rated 5 out of 5 stars
Verified

The Wild at Heart team are always so professional and helpful and I can alway rely on them to deliver the flowers on time and provide a beautiful bouquet on every occasion. Thank you!

Rated 2 out of 5 stars
Verified

I have been using wild at heart for Valentine's day since 2013. This year is a total disappointment. The quality of flower and packaging doesn't justify the price. Disappointed.

Company replied

Rated 5 out of 5 stars

I wandered into the Liberty location not that long ago and spotted some sweet peas. I really love them and asked for a little bouquet with them. The florist was super lovely, asked for a budget and ma... See more

Rated 2 out of 5 stars
Verified

The flower was below my expectations for €100. Very small and basic. Delivery was not easy to estimate, multiple time slots were shared but it ended arriving at 5pm which is very late

Company replied

Rated 5 out of 5 stars
Verified

The flowers and buttonhole were as promised…they were for our wedding and added charm to overall attire. Thank you!

Rated 5 out of 5 stars
Verified

Great customer service! The staff were quick, friendly, and the flowers are beautiful!

Rated 3 out of 5 stars
Verified

Beautiful wreath but not ‘as full’ as on the website, was a bit disappointed as the price is high, ribbon wasn’t attached either. Well wrapped and delivered promptly

Company replied

Rated 2 out of 5 stars
Verified

Absolutely awful and disappointing. I purchased a bouquet for my wife's birthday. The flowers died within two days. The arrangement looked pretty but what a waste of money.

Company replied

Rated 5 out of 5 stars
Verified

I have bought flowers from WAH a numbers of times and the feedback from recipients every time is these are hands down the most beautiful flowers they have ever received. Plus, the service is great!

Rated 5 out of 5 stars
Verified

Wild at Heart created beautiful bud vases for us for a very special occasion, matching the colours to flowers they provided a year ago for another special occasion! As ever the flowers were beautiful... See more

Rated 3 out of 5 stars
Verified

The flowers didn’t last very long the dahlias only lasted 4 days and roses for by today I expected longer for £110

Company replied

Rated 3 out of 5 stars
Verified

The flowers were good, but a next day order was not delivered on the next day. Had it not been an anniversary it would have been a minor problem.

Company replied

Rated 5 out of 5 stars
Verified

Beautiful expertly aranged flowers that are stil looking great 5 days after delivery

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Company details

  1. Florist

Written by the company

Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.


Contact info

4.0

Great

TrustScore 4 out of 5

345 reviews

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1-star

Replied to 89% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Stunning bridal flowers

Stunning flowers I used them for my bridal bouquet. I did end up with flower dye on my dress but that’s only because I didn’t put them in water overnight! They really were the most beautiful flowers I’d ever seen and delivered in a gorgeous box.

October 10, 2025
Rated 5 out of 5 stars
Verified

The most gorgeous autumnal wreath was…

The most gorgeous autumnal wreath was received with delight from a close friend! I have been told the compliments they have received have been endless! Thank you for helping me send such a memorable gift!

October 7, 2025
Rated 1 out of 5 stars

I honestly regret hiring this company…

I honestly regret hiring this company for my birthday party. I only chose them because their Instagram and website looked amazing, but what I got was nothing like what we agreed on — not even close.

We had discussed a specific floral style and color palette, and I paid a high price expecting quality and professionalism. On the day of the event, I was so upset that I even told the owner directly that I hated it. The arrangements looked completely different from our references and felt rushed and careless.

Communication throughout the process was poor — emails went unanswered for days, and getting updates was a constant struggle. After the event, I asked for a partial refund because what they delivered wasn’t what I paid for, but their response was basically “not bothered.” No accountability, no regret, nothing.

I truly wish I had read other reviews before booking. It seems I’m not the only one — I later discovered they’ve ruined special occasions for other people too. Such a disappointment, especially from a company that presents itself so beautifully online

September 20, 2025
Unprompted review
Wild at Heart logo

Reply from Wild at Heart

Dear Anissa,

We’re very sorry to hear that you were disappointed with the flowers for your birthday celebration. We fully appreciate how special this occasion was and regret that the final result did not reflect what you had imagined.

However, we do want to clarify that all designs, details and budgets were fully reviewed and signed off in advance. The floral concept delivered on the day followed the approved proposal in both style and specification. At no stage prior to the event were alternative reference images or changes to that design shared with our team.

With regard to communication, our Event Manager kept in regular contact throughout the planning process, and automatic replies were always in place when she was travelling or on annual leave to ensure you could reach the wider events team if needed.

We take pride in our transparency and care across every project and we’re sorry that your experience did not meet your expectations. Your feedback has been noted and will be taken into account as we continue to uphold the highest standards in our work.

Kind regards,
The Wild at Heart team

Rated 5 out of 5 stars
Verified

Fabulous flowers and experience!

Fabulous flowers and experience!
The young woman who helped us was incredibly sweet (it was her first day) and put together a stunning bouquet for my husband's mother's 90th birthday. She packed it perfectly for our travel by coach to Bristol. The quality of the flowers on offer at Wild at Heart is exceptional - the variety of colors, textures and scents. I was inspired to take a photo the day before, and we decided to go back the next day to purchase a special bouquet. My mother in law loved it and said it was very special to get one from Liberty's!

September 4, 2025
Rated 1 out of 5 stars
Verified

Hugely disappointing and a very poor reflection of the company.

I purchased the Hedgerow’ bouquet Saturday 30/09. By the following Monday, many of the flowers had died, spoiling the look of the whole bouquet. Rather than write a public review, I contacted the company directly and attached photos. The company offered me a replacement bouquet, which arrived Friday 05/09 and was beautiful, but by Monday, once again, lots of the flowers had wilted and died. Once again, I contacted the seller, but have yet to hear back.
I am extremely disappointed, not least as I have ordered from Wild at Heart in the past and the flowers lasted for at least a week.
I really do think that a luxury florist such as this, selling bouquets well north of £100, should be able to source better-quality and longer-lasting flowers.

August 26, 2025
Wild at Heart logo

Reply from Wild at Heart

Hi!

Thank you for taking the time to share your feedback. We are very sorry for the disappointment caused and for missing the opportunity to respond to your last email. We did receive it, however the images weren’t attached. We apologise that this was overlooked. If you could kindly resend the photos, we would be grateful so that we can properly investigate what happened.

Our bouquets are always created using the freshest flowers available, so we are keen to understand why yours did not last as expected. We also include a detailed care guide with every delivery, as correct conditioning and placement can make a real difference to longevity.

Please do resend your images so we can look into this thoroughly - we truly value your loyalty and want to restore your confidence in us.

Many thanks,
The Wild at Heart team

Rated 3 out of 5 stars
Verified

A next day order was not delivered the next day

The flowers were good, but a next day order was not delivered on the next day. Had it not been an anniversary it would have been a minor problem.

September 1, 2025
Wild at Heart logo

Reply from Wild at Heart

Hi!

Thank you for your review and for choosing us for such a special occasion. We’re very sorry to hear there was any confusion regarding your delivery.

We’ve checked your order, which requested delivery on the 3rd of September, and our carrier receipt confirms the bouquet was delivered at 12:33 on the 3rd. Could we kindly ask you to check your confirmation email to see if there may have been any mix-up with the selected date?

If you could come back to us, we’d love the opportunity to put this right and ensure everything feels perfect for you.

Many thanks,
The Wild at Heart team

Rated 1 out of 5 stars
Verified

Bruised and Wilting Flowers in bunch

We ordered a bunch of flowers (sketch) When the bunch arrived, the roses were bruised and other flowers wilting. I complained about the state, attaching pictures of one of the roses bruised, but received an unsatisfactory well written response. There were many more, but I didn’t have time to take photos of all of them.

This is quite disappointing given the cost of the bunch (£175) and I won’t be ordering again from this flourish.

August 26, 2025
Wild at Heart logo

Reply from Wild at Heart

Hi!

Thank you for taking the time to share your feedback. We are, of course, very sorry to hear that you were disappointed with your bouquet. After carefully reviewing the images you kindly provided, we were only able to identify one rose showing slight bruising and an ami stem that needed rehydrating. Based on this we were unable to offer a refund on this occasion.

We take great pride in the quality of our flowers and service and it is always disheartening to learn when a customer feels let down. Your comments have been shared with our floristry and customer care teams to ensure we continue to uphold the highest standards.

We truly value your support and regret that this experience has left you dissatisfied.

Many thanks,
The Wild at Heart team

Rated 3 out of 5 stars
Verified

Flowers were beautiful(though some…

Flowers were beautiful(though some dropping petals by the time they were delivered). Whoever carried out the delivery were poor. They reported that the flowers were delivered which was true BUT not to the right address. I won't go on, but bemused why the deliverers didn't ring the recipient's mobile at any point.

August 21, 2025
Wild at Heart logo

Reply from Wild at Heart

Hi Sally,

Thank you for taking the time to share your feedback. We’re pleased to hear you found the flowers beautiful, though we’re truly sorry for the issues you experienced with the delivery. Your order should have arrived in perfect condition and at the correct address and we regret that this wasn’t the case.

Please know we’ll be raising this with our carrier to ensure this doesn’t happen again.

Warm regards,
The Wild at Heart Team

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