I have ordered quite a lot from Westwing, both big items (such as tables) and smaller items (kitchen supplies, decorations, etc.). I’ve been satisfied with everything! However, I’m most happy with the... See more
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I love Westwing for the stylish items - period
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Order number 1181305 - Very disappointed.Placed order on 7/6/2025 - Was promised delivery in 2/3 weeks . The goods were dispatched and never received. I have emailed support at West wing for the last... See more
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All I need is Westwing! Safe and fast experience, when you desire something special I recommend snitching always at Westwing shop
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Company details
Contact info
4.1
Great
25K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Reply from Westwing Italia
Dear Aly, we are so happy that you are satisfied! Have a great day, Team Westwing
Order number 1181305 Westwing
Order number 1181305 - Very disappointed.Placed order on 7/6/2025 - Was promised delivery in 2/3 weeks . The goods were dispatched and never received. I have emailed support at West wing for the last 3 weeks . He keeps saying he will contact the courier . Still nothing . I emailed last Saturday and stated I would put a review on Trustpilot and contact the management in Westwing. Still nothing answer , what’s going on with this company. Very disappointing
July 7, 2025
Unprompted review
Reply from Westwing Italia
Dear Jane, we are sad to read your review. We have asked our team for more details to investigate the matter. You will receive an update as soon as possible. Westwing Team.
Reply from Westwing Italia
Dear Andrea thank you so much for your kind words, we are truly honoured! We couldn't be prouder ;-) Team Westwing
Scam?
I ordered a hanger more than one month ago. It arrived with the wrong parts and it was ruined. I asked to the customer center of westwing and jan kurtz to send me the right part, and the part that was ruined. They said they will send the parts in few time. After almost two monts, only a piece of the two that I ordered arrived. It’s so disappointing and time wasting. I will report it to police because I’m starting to think that westwing an jan kurtz are scamming me.
January 12, 2025
Unprompted review
Reply from Westwing Italia
Dear Marco, we are sorry. In order to respect the privacy of our customers and the laws that regulate it, we have sent an e-mail to the account that made the purchase, which we understand to be different from yours. In order to be able to proceed, we need data and information, but these must come from the person who placed the order. Certain that you will understand, we await a reply from the correct account. Westwing Team
Ordered my rug a couple of months ago…
Ordered my rug a couple of months ago with estimated delivery time around 2-3 weeks , however still waiting. Been trying to get hold of customer service - at no success.
Il Numero dell’ordine è 261935462
September 30, 2024
Unprompted review
Reply from Westwing Italia
Buongiorno Henry, ci dispiace per quanto segnalato. Ti abbiamo inviato oggi il riscontro definitivo delle nostre verifiche. Restiamo a tua disposizione, Team Westwing
Ease of purchasing was great
Ease of purchasing was great, quality products for a good price.
September 29, 2024
Reply from Westwing Italia
Thank you for your review, ! It is really super appreciated and we hope to receive many more. See you soon! Westwing Team
I recently purchased a sofa bed from…
I recently purchased a sofa bed from Westwing, looking forward to enhancing my living space. However, my experience was soured by the delivery service provided by Italmondo Spa.
The cargo agents from Italmondo informed me that they do not prefer to bring these kinds of items to my zone. at the end, the sofa bed was dropped on the ground floor, and I had to bring it upstairs all by myself. This was not only physically challenging but also far from the service I expected.
Why are you selling a sofa bed if your delivery partners aren't willing to deliver it properly?
July 24, 2024
Unprompted review
Reply from Westwing Italia
Dear Faith, we are sorry to read your review. We need to track your order, could you please update this review by stating the number? We will then be able to assist you promptly. Thank you and see you soon, Team Westwing.
easy to use and beautifully presented
May 22, 2024
orders are easy and quick
May 9, 2024
Reply from Westwing Italia
Dear Jacqueline , glad for reading your satisfaction about our e-commerce! Keep following us, Team Westwing
Order not delivered and refounded after…
Order not delivered and refounded after one month from the delivery date.
Poor customer service.
April 11, 2024
Unprompted review
Reply from Westwing Italia
Dear Customer, we are sorry to read your review. We need to trace your order, could you please update this review and give us the number? We will then be able to assist you promptly. Thank you and see you soon, Team Westwing.
qualità efficienza
March 5, 2024
Reply from Westwing Italia
Grazie per averci scelto, Emanuela ! Tutto il Team Westwing è vicino a te nel caso ne avessi bisogno. Buona serata!
Reply from Westwing Italia
Grazie per la tua recensione, Raffaella ! E' davvero super apprezzata e speriamo di riceverne tante altre. A presto! Team Westwing
Transaction is fast and efficient.
February 9, 2024
Reply from Westwing Italia
Dear Mary Roberta, glad for reading your satisfaction about our e-commerce! Keep following us, Team Westwing
SUPER EFFICIENTI
February 2, 2024
Reply from Westwing Italia
Grazie per la tua recensione, Marina! E' davvero super apprezzata e speriamo di riceverne tante altre. A presto! Team Westwing
Reply from Westwing Italia
Cara Ewa, il nostro lavoro nel proporti sempre nuovi spunti e idee per la tua casa viene ripagato da questa tua recensione, te ne siamo molto grati! Continua a seguirci con la stessa fiducia di oggi! Team Westwing
Reply from Westwing Italia
Grazie Simone per la tua recensione, continua a seguirci ! A presto, Team Westwing
Amazing customer service and great products!
I have ordered quite a lot from Westwing, both big items (such as tables) and smaller items (kitchen supplies, decorations, etc.). I’ve been satisfied with everything! However, I’m most happy with their customer service, which always replies promptly and replaces broken items immediately. The replacement process has been extremely easy and efficient. I will keep buying from westwing!
November 15, 2023
Unprompted review
Reply from Westwing Italia
Dear Leo, we are pleased to read your words, we work every day to make your shopping experience easier and more pleasant. We thank you for chosing us. Westwing Team
Facile e veloce
November 13, 2023
Reply from Westwing Italia
Grazie per la tua recensione, Antonella! E' davvero super apprezzata e speriamo di riceverne tante altre. A presto! Team Westwing
Reply from Westwing Italia
Cara Emilia, ti ringraziamo per queste belle parole! Fa sempre piacere ricevere complimenti e faremo il possibile per ricambiare la tua fiducia! Grazie, Team Westwing
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