I recently purchased a sofa bed from…
I recently purchased a sofa bed from Westwing, looking forward to enhancing my living space. However, my experience was soured by the delivery service provided by Italmondo Spa.
The cargo agents from Italmondo informed me that they do not prefer to bring these kinds of items to my zone. at the end, the sofa bed was dropped on the ground floor, and I had to bring it upstairs all by myself. This was not only physically challenging but also far from the service I expected.
Why are you selling a sofa bed if your delivery partners aren't willing to deliver it properly?
Reply from Westwing Italia
Dear Faith, we are sorry to read your review. We need to track your order, could you please update this review by stating the number? We will then be able to assist you promptly. Thank you and see you soon, Team Westwing.