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Rated 1 out of 5 stars

I ordered several hundred dollars of frames and received this email several days later, but still haven't received a refund. Do not order from here - despite the site being up and running, it... See more

Company replied

Rated 1 out of 5 stars

I ordered $400.00+ worth of frames from them almost 2 months ago. I got confirmation of the order, but have never received the order itself. I have not been able to track it, and customer service does... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered 4 gold 8x12 frames from Vossington. They looked great when they came in, but the deep frame made it difficult to hang them. I used Ook 30 lb professional picture hangers and ended up having... See more

Company replied

Rated 5 out of 5 stars
Verified

A classy and nicely made frame, beautifully packed and shipped. Easy to install art. After hours of searching, by car and web, yours is an elegant, relatively economical solution for a 16 x 24” poster... See more

Company replied

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Company details

  1. #13 of 14 best companies in Picture Frame Shop
  2. #34 of 35 best companies in Art Supply Store
  3. #83 of 90 best companies in Decoration and Interior Design Store
  4. #79 of 85 best companies in Home Goods Store
  5. #8 of 9 best companies in Store

Written by the company

Exclusive picture frames online.


Contact info

3.5

Average

TrustScore 3.5 out of 5

652 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars
Verified

Great quality frame

Great quality frame. Quick shipping. Would highly recommend.

June 2, 2024
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Reply from Vossington

•♥•Thank you for your kind words. It makes us very happy to hear! •♥•

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Rated 5 out of 5 stars
Verified

Great product, even better customer service!

I bought a frame and it arrived damaged because of the shipping company. I reached out to customer service and got a very rapid response and they shipped me a new one, no hassle a all. Absolutely amazing customer service glad to see that real customer service isn’t actually dead. The frame was beautiful and I’m very excited to have it. They have a customer for life now!

May 11, 2024
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Reply from Vossington

Hi Tony,

•♥•Thank you for your kind words.•♥•
•♥•It makes us very happy to hear! •♥•

Best regards, Vossington

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Rated 5 out of 5 stars
Verified

Great looking frame

Frame came as ordered, was easy to assemble, and looks great.

May 8, 2024
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Reply from Vossington

•♥•Thank you so much for your review!•♥•

Rated 1 out of 5 stars
Verified

Unhappy with experience

Getting approval for a return was cumbersome, and i still have not received my refund. Coloring not true to life and that’s why I had to return. I was trying to exchange but will not buy from you again.

April 28, 2024
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Reply from Vossington

I'm sorry to hear about your experience. We strive to provide excellent service and it's disappointing to learn that we fell short. We appreciate your feedback regarding the return process and the product coloring. We're looking into these issues to improve.

We have reached out to you by email.

Best regards, Vossington

Rated 5 out of 5 stars
Verified

Amazing frames

Amazing frames, quick shipping time, looks great with all of our black and white artwork! Thank you

April 20, 2024
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Reply from Vossington

•♥•Thank you so much for your review!•♥•

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Rated 1 out of 5 stars
Verified

The acrylic frame was chipped at the…

The acrylic frame was chipped at the bottom corner. Looks like someone dropped it while they were packing the frame because the frame is fine but the acrylic is chipped. Maybe they should have tossed this one aside instead of sending it out to a customer.

April 6, 2024
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Reply from Vossington

Hi Adriana,

We apologize for the inconvenience caused by the damaged item. We have reached out to you by email to find the best solution for you.

Sincerely, Vossington

Rated 5 out of 5 stars
Verified

Just what I was looking for

Exactly what I wanted for rotating, seasonal art prints. Good looking frames with nice backing and hanging brackets. Packaged perfectly and arrived in great condition.

April 5, 2024
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Reply from Vossington

•♥•Thank you very much for taking the time to provide a review. It is greatly appreciated!•♥•

Rated 5 out of 5 stars
Verified

it has really nice mechanisms for…

it has really nice mechanisms for locking the back on. Very nice, quick ship, wish I had found this company sooner.

April 12, 2024
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Reply from Vossington

•♥•Thank you so much for your review!•♥•

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Rated 4 out of 5 stars
Verified

Value for Money and Beautiful

Beautiful frames. Very nicely packaged and delivered on time.
The acrylic was dirty and I needed to clean it before framing my pictures. But I was picky because I used them for exhibition framing.
Very easy to use.

March 5, 2024
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Reply from Vossington

•♥•Thank you so much for your review!•♥•

Rated 5 out of 5 stars
Verified

Great frame that well made

Great frame that well made, especially for the price. I am a woodworker and I don’t think I could make one that well at this price point.

March 10, 2024
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Reply from Vossington

.•♥•.¸¸.•♥•Jonathon•♥•.¸¸.•♥•.¸
Thank you so much for your review!

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Rated 5 out of 5 stars
Verified

I ordered 2 white 8x10 beveled frames.

I ordered 2 white 8x10 beveled frames.
They were packaged nicely and look lovely framing two Caribbean sea scape photos I’d been meaning to frame for some time.
Now my photos are hanging on a freshly painted wall and look fantastic.
I am glad I took the time to research this product online. The quality, updates on shipping, and certainly the reviews helped me to decide to choose the Vossington product line over other options.

February 27, 2024
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Reply from Vossington

.•♥•.¸¸.•♥•Kathleen•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 5 out of 5 stars
Verified

Great quality for the price

Great quality for the price, and is a nice affordable step up from an ikea frame. Customer service was responsive when I was having an issue with an order. Would definitely recommend, and will be a go to from now on when hunting for frames.

January 29, 2024
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Reply from Vossington

.•♥•.¸¸.•♥•Stephanie•♥•.¸¸.•♥•.¸
Thank you so much for your review!

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