UKPaintball Reviews 2,479

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, highlighting its ease and smoothness. Many consumers specifically commend the helpfulness and efficiency of the staff involved in assisting them with their bookings, noting their patience in answering questions and providing detailed information. People also appreciate the prompt responses and clear explanations provided by the company's representatives. Consumers express satisfaction with the overall service and the friendly, approachable demeanor of the staff. Reviewers frequently mention specific employees, such as Andrew and Luis, for their exceptional customer service skills, knowledge, and ability to make the booking experience stress-free. The positive feedback extends to various communication channels, including phone, WhatsApp, and live chat, indicating a consistent level of support across different platforms.

Based on these reviews

Rated 5 out of 5 stars
Verified

A group of 10 went it was cheap to pay per person but the cost of 10.00 for 100 paintballs was expensive as there needed at least 300 to play the session and then needed more so spent about 65.00 per... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience so far with UKPaintball. Andrew has dealt with booking our local boys football team and he has been helpful, informative and knowledgeable throughout. Andrew has always p... See more

Company replied

Rated 5 out of 5 stars

I just booked for party of 6 for my partners birthday and I had a few issues to begin with as trying to work out the best venue for my group. Andrew was absolutely amazing and helped me so much! He lo... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the service provided. Luis made it very easy, explained all the options clearly and was very patient. He helped by collating all our information and sending this through via emai... See more

Company replied

Rated 5 out of 5 stars

Just booked a corporate day for 23 people and despite some a few issues from our end, the service was excellent. Andrew was great from start to finish and did everything to make the task as easy as po... See more

Company replied

Rated 5 out of 5 stars

Andrew was very helpful and mindful, understanding some restrictions that I had prior to booking. He helped with a payment link as the initial one didn't work. Andrew's responses were quick and detail... See more

Company replied

Rated 5 out of 5 stars

Very good customer service, got back to me straight away and always answered my questions very quickly and promptly.. name of the advisor was andrew

Company replied

Rated 5 out of 5 stars

Just done a telephone booking with Andrew. Very helpful and polie gentleman. Great customer service Thank you

Company replied

Rated 5 out of 5 stars

Amazing customer service by Rob Davies I believe he changed my date due one of us couldn't make it so he changed it for me so that all of us can make it for paintballing. Many thanks really appreciat... See more

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Rated 5 out of 5 stars

Just booked a stag for 20 people Luis was incredibly helpful and professional helping me choose the perfect location! Very knowledgeable in letting me know what to expect and the run down of what will... See more

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Rated 5 out of 5 stars
Verified

I booked this for my grandson unfortunately I didn't realize the age considered..so I had to cancel with him being too young..the lady I spoke to to do this was beyond lovely and refunded straight awa... See more

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Rated 5 out of 5 stars

Luis was great at sorting out my booking for my son and his friends! Its for his birthday so Luis was really helpful and had all the information I needed, he was really friendly and knew his stuff! Th... See more

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Rated 5 out of 5 stars

I spoke with Andrew today who was very accommodating in answering all of my questions and booking paint balling for my son and friends this weekend to celebrate he’s birthday! My son left it last minu... See more

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Rated 5 out of 5 stars

Very impressed by how the booking for my son’s birthday was handled.Not knowing anything about paintball and how the seasons run I felt well informed and very happy to book with such a professional co... See more

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Rated 5 out of 5 stars

I was provided customer service by a man named Andrew. Not only was he quick in responding, but he also provided great information. My son is very excited for his paintballing party with his friends.

Company replied

Rated 5 out of 5 stars
Verified

We booked as part of my brother in law to be stag do at Sheffield. The marshalls were great they really made it special they were friendly, and really knew their stuff. You could tell safety was the m... See more

Company replied

Rated 3 out of 5 stars

Great experience until it wasn't. Ended up with 1 member slicing head open whilst climbing into spider tank whilst under fire. 2 hours in A&E and 12 staples later, not a great way to start a holiday.

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Rated 5 out of 5 stars

I am booking a paintball party for my sons 13th birthday him and 5 friends and his dad lol - I spoke with Andrew as I had a million and 1 questions to ask and Andrew was very patient with me and answe... See more

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Rated 5 out of 5 stars

Andrew has been excellent at helping me to book my paintball experience. None of my friends have done it before and hes answered all our questions and made the process really smooth.

Company replied

Rated 5 out of 5 stars

Being able to book through UKpaintball for my birthday coming up went really smoothly, even though I did not initially book through the day when I was looking at quotes and prices, luis still managed... See more

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Rated 5 out of 5 stars

Luis was really helpful and sounded really freindly on the line. He also tipped me to book a minimum number and book others on later to save me from overbooking from potential no shows.

Company replied

Rated 5 out of 5 stars

I have only just purchased a birthday voucher so not have any actual game experience but was impressed of the chatbot response and as a follow up also the live agent help ;Andrew). Response was swift,... See more

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Rated 5 out of 5 stars

Luis was amazing he was so much helpful good customer service skills I reallly appreciated him talking me through everything that I needed to know about costs

Company replied

Rated 5 out of 5 stars
Verified

I made a great choice booking my son’s birthday at UKPaintball, the gentlemen, especially Andrew made my experience of booking an easy and smooth one, they are so friendly and easy to reach, they woul... See more

Company replied

Rated 5 out of 5 stars

Luis helped answer all my questions as i had never played paintball before and made the booking process very smooth.

Company replied

Rated 5 out of 5 stars

Luis who is very helpful since we have inquired about for my sons birthday party. He explained in detail with all our queries. Highly recommend.

Company replied

Rated 5 out of 5 stars

absolute class experience, hurts like a mf so u will need a decent pain tolerance but you won’t regret!! this is the place to come for a good day of fun. staff are mint, get yourselfs down!

Company replied

Rated 5 out of 5 stars

Booked a paintball session for my son’s birthday, communication from Andrew was very helpful, made it quick, easy and simple for me to book! Thank you Andrew

Company replied

Rated 5 out of 5 stars

Thank you Andrew for all your help and information, you made it so easy to make a booking. You was friendly and polite and answered all question with ease. Thanks you so much the boys are very excited... See more

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Rated 3 out of 5 stars

Don’t book through uk paintball if go direct to the sites they take a payment for entry and paint balls of £70 and your paint balls are held from you until you spend £100s more before they will give y... See more

Company replied

Rated 5 out of 5 stars

Andrew was extremely helpful when booking my sons party, quick to respond to my enquiry and made the booking process very easy!

Company replied

Rated 5 out of 5 stars

I was looking at paint balling and went to make a booking but then stopped and forgot about it after not long. I was then messaged politely enquiring about my booking. Despite leaving the message... See more

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Rated 5 out of 5 stars

Andrew was very helpful in helping me book my son’s birthday session. Explained everything efficiently and answered all my questions.

Company replied

Rated 5 out of 5 stars

We booked a schedule this coming saturday september 27 2025. Andrew is very helpful asnwering all my questions. Thank you

Company replied

Rated 5 out of 5 stars

We had a slight hiccup between booming and attending and needed to postpone. The service I recieved was fantastic, I have clear instructions on how to rebook and look forward to doing so

Company replied

Rated 5 out of 5 stars

Excellent service and quality of equipment and most importantly the safety guidelines and marshals. The marshal Jimmy was very helpful and responsive.

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Rated 5 out of 5 stars

Rang to make an appointment brilliant and straight forward Andrew was very clear and helpful

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Rated 5 out of 5 stars
Verified

Excellent customer service from Luis in the booking process - extremely efficient. A very good experience overall although some of the other adult participants should have been better controlled when... See more

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Rated 5 out of 5 stars
Verified

I’ve booked a party for my child’s birthday. I spoke to Andrew. His customer service was fab! Came back to me so quickly with everything I asked.

Company replied

Rated 5 out of 5 stars

Spoke to Andrew today he was very polite and helpful excellent service

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Rated 5 out of 5 stars
Verified

Excellent courteous and quick communication, very helpful staff members I have spoken to so far to organise the booking. Can't comment on paintball experience yet because it isn't until December.

Company replied

Rated 5 out of 5 stars

I've booked with Zena, and she was really helpful in answering my questions.

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Rated 5 out of 5 stars

Andrew was friendly and helpful and able to deal with my enquiry

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Rated 5 out of 5 stars
Verified

Customer service is amazing really easy to make adjustments very helpful!

Company replied

Rated 5 out of 5 stars

Awesome customer service from Andrew made the booking process very easy. Helpful and informative. Looking forward to the action!

Company replied

Rated 5 out of 5 stars
Verified

Great customer service. Very friendly and enthusiastic about what we were trying to organise.

Company replied

Rated 5 out of 5 stars

Excellent service from Andrew - very efficient. And the kids enjoyed the experience

Company replied

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Company details

  1. Paintball Center
  2. Paintball Store

Written by the company

Play paintball games at the UK's leading paintballing company. Book online today & enjoy the ultimate paintballing experience with UK Paintball


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Great customer service!

Luis was a great help in getting all the details sorted. I had tried a few other paintball places first but they didn’t work out. Luis did a splendid job in being polite and quick to answer my questions and got it all figured out. All in all i am very pleased with his help and look forward to playing paintball!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great staff

Great staff, took great care of me and my group. Forgot his name but wears the blue overalls and has a buzz cut. He was an awesome Marshall and just let us crack on with it

October 10, 2025
UKPaintball logo

Reply from UKPaintball

Thanks for your feedback,

We will pass this onto our colleague for you,

UKPaintball

Rated 1 out of 5 stars

Bad experience

12:30-3:30 session booked out, didn’t start till gone 1ish so missed game time. Made you buy loads of balls telling us we have 2/3 games left ended up having one game left so wasted 50 quid on balls when my gun stopped working. Not to happy with not getting any money back on the balls I didn’t use. Not a good experience definitely better places out there. Don’t let them scam you!

October 11, 2025
Unprompted review
UKPaintball logo

Reply from UKPaintball

Hi Joe,



Thanks for your feedback, 



We’re sorry to hear that you felt we were only worthy of a 1 star review. We have contacted the venue manager of the site you attended to understand what happened on the day. 



At the start of any paintball session, there is a bit of set up, with getting the players signed in, kitting them up and then taking them through a safety briefing. We usually advise this process takes around 30-45 minutes in total. The first games on Saturday started just after 1pm (30 minutes into the session). 



With the half day sessions, players usually get through 4-6 games. This can vary depending on the type of games played, and how the games go throughout the session. The group played 5 games on the session, with 2 rounds of Team Deathmatch, 1 round of Infection, 1 round of Capture the Flag and a Free For All to finish up. The venue manager advised that the schedule for the day was run through at the start of the session.

The last paintballs were sold around 2.30pm on the day, with the session finishing around 3.30pm. Sometimes the guns can jam, and the marshals have spare guns with them in the games in case any need replacing. During the safety briefing, the marshals advise how to contact them during a game to swap a gun. 



Please could you get in touch at customerservice@ukpaintball.co.uk so we can discuss this further with you?


UKPaintball

Rated 5 out of 5 stars

I have had a great experience so far…

I have had a great experience so far with UKPaintball. Andrew has dealt with booking our local boys football team and he has been helpful, informative and knowledgeable throughout. Andrew has always promptly responded to any questions I have and has made the booking process a breeze. Many thanks Andrew.

October 10, 2025
Unprompted review
UKPaintball logo

Reply from UKPaintball

Thanks for your feedback,

We will pass this onto our colleague for you,

UKPaintball

Rated 5 out of 5 stars

Just done a telephone booking with…

Just done a telephone booking with Andrew. Very helpful and polie gentleman. Great customer service
Thank you

October 9, 2025
Unprompted review
UKPaintball logo

Reply from UKPaintball

Thanks for your feedback,

We will pass this onto our colleague for you,

UKPaintball

Rated 5 out of 5 stars

Very good customer service

Very good customer service, got back to me straight away and always answered my questions very quickly and promptly.. name of the advisor was andrew

October 8, 2025
Unprompted review
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Reply from UKPaintball

Thanks for your feedback,

We will pass this onto our colleague for you,

UKPaintball

Rated 5 out of 5 stars

Excellent service from Andrew

Excellent service from Andrew - very efficient. And the kids enjoyed the experience

September 24, 2025
Unprompted review
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Reply from UKPaintball

Thanks for your feedback,

We will pass this onto our colleague for you,

UKPaintball

Rated 5 out of 5 stars
Verified

A group of 10 went it was cheap to pay…

A group of 10 went it was cheap to pay per person but the cost of 10.00 for 100 paintballs was expensive as there needed at least 300 to play the session and then needed more so spent about 65.00 per person to say the weather was bad rain and cold there all had a blast the 2men who was there to help was lovely and explained everything about what not to do and do for safety would definitely go back but maje sure we have plenty of money for paint balls

October 4, 2025
UKPaintball logo

Reply from UKPaintball

Thanks for your feedback,

We will pass this onto our colleagues for you,

UKPaintball

Rated 5 out of 5 stars
Verified

I’ve booked a party for my child’s…

I’ve booked a party for my child’s birthday. I spoke to Andrew. His customer service was fab! Came back to me so quickly with everything I asked.

October 2, 2025
UKPaintball logo

Reply from UKPaintball

Thanks for your feedback,

We will pass this onto our colleague for you,

UKPaintball

Rated 1 out of 5 stars

Avoid at all costs!

I would like to write a review for paintballing party. I recently booked a paintballing party, organized all the details, paid the deposit straight away, organized the logistic details with all the other kids, and a few days later I received a phone call from the paintballing company that they can't accommodate us. So when I asked why, they just didn't mention, they just said they can't accommodate us anymore. And I was very upset and I told them that I'm very disappointed and they need to sort it out. They need to find someone because it's my son's 10th birthday party. And I was very strongly telling them they have to sort it out and find someone who's going to run the party because this is not acceptable. I put so much into it. And now I am stuck with 10 boys, you know, and my son not having birthday party and very difficult and short-noted to find exactly the same time and location than, than I wanted. It's just, local and convenient for everybody. So I just want to write very strong review that I will never recommend this company. And they gave me such a headache!

September 10, 2025
Unprompted review
UKPaintball logo

Reply from UKPaintball

Thank you for your feedback, 



We are sorry that we were unable to accommodate the booking on your chosen date. Unfortunately the slot you requested had already reached its capacity. The kids low impact sessions can sell out very quickly.

Upon receiving the booking, our colleagues attempted to contact you several times, including leaving a voicemail within 24 hours of the booking being made, and another the following day. 

The day after the 2nd voicemail, we reached you on the phone, and we offered alternate locations, alternate dates, or an earlier time on the date you wished to attend. We were advised that you would like the booking to be refunded. 



A full refund was processed on the booking, and should have been received within 3-5 working days. If you haven’t received this, please let us know.

In total, 3 days passed between the payment being made, and the refund being processed. This took place over 4 weeks before the game date on the booking.

We never like not being able to accommodate groups, and our colleagues did manage to sort a gesture of goodwill for your group. Unfortunately the call was terminated before we could offer you this, but if you would like to discuss this further, please get in touch at: customerservice@ukpaintball.co.uk.



UKPaintball

Rated 5 out of 5 stars

Booked for birthday

I just booked for party of 6 for my partners birthday and I had a few issues to begin with as trying to work out the best venue for my group. Andrew was absolutely amazing and helped me so much! He looked around and searched for sites closest to me that were running a session for the date I needed and helped me with so much information I really appreciated it and he was so helpful!

October 6, 2025
Unprompted review
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Reply from UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

Rated 5 out of 5 stars

Andrew was very helpful and mindful

Andrew was very helpful and mindful, understanding some restrictions that I had prior to booking. He helped with a payment link as the initial one didn't work. Andrew's responses were quick and detailed.

October 4, 2025
Unprompted review
UKPaintball logo

Reply from UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

Rated 5 out of 5 stars
Verified

Booking enquiry

Great friendly sevice

October 4, 2025
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Reply from UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

Rated 5 out of 5 stars

Luis helped answer all my questions as…

Luis helped answer all my questions as i had never played paintball before and made the booking process very smooth.

October 3, 2025
Unprompted review
UKPaintball logo

Reply from UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

Rated 5 out of 5 stars

Just booked a corporate day for 23…

Just booked a corporate day for 23 people and despite some a few issues from our end, the service was excellent. Andrew was great from start to finish and did everything to make the task as easy as possible. Looking forward to a top day!

October 3, 2025
Unprompted review
UKPaintball logo

Reply from UKPaintball

Thanks for your feedback,

We will pass this onto our colleague,

UKPaintball

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