UK Baby Centre Reviews 16,528

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, highlighting the helpfulness and knowledge of the staff. Consumers appreciate the wide range of products available, which allows them to compare and make informed choices. The competitive prices and the option to see and experience the products in person are also highly valued. People frequently mention the fast and efficient delivery service, often receiving their orders much sooner than expected. The communication throughout the ordering and delivery process is also commended. In instances where issues arose, such as with faulty parts or incorrect orders, the company's customer service team, particularly Mike and Ollie, are noted for their prompt responses, effective solutions, and going above and beyond to resolve the problems.

Based on these reviews

Rated 5 out of 5 stars

I’m so pleased with my experience shopping at UKBabyCentre. The website was easy to navigate and they had a great range of baby products. I have ordered twice now as they provide generous discount... See more

Rated 5 out of 5 stars

I have used this company on two occasions today I received my Out n about wagon wheels. I have to say the customer services are friendly helpful and go the extra mile. I’ve always received my par... See more

Rated 5 out of 5 stars
Verified

The staff are always so friendly and helpful. They take their time and answer any questions no matter how odd! Their prices are excellent and the quality of the brands they stock is fantastic, espec... See more

Rated 5 out of 5 stars

Great experience, Charlotte was very helpful talking us through the different options and helping us try them in our car to work out which ones fitted best as not all would connect to our isofix Lot... See more

Rated 5 out of 5 stars
Verified

I ordered Icandy travel bundle late in the evening and was stunned to receive an email stating delivery would be within 48 hours, super fast. The delivery arrived in separate boxes which driver hadn’... See more

Rated 5 out of 5 stars

I bought the GB Pockit Plus All-City Fashion Edition Stroller with Raincover and Travel Bag from Baby Centre and couldn’t be happier with both the stroller and the service. I originally ordered... See more

Rated 5 out of 5 stars
Verified

Excellent customer service, fast delivery. Small issue on delivery (more to do with delivery handler than UK baby centre) however received a speedy response from Uk baby centre and resolution. Very pl... See more

Rated 5 out of 5 stars
Verified

Excellent company and fast delivery! Very helpful over the phone and help me with my questions about the maxi cosi pro 2. Maxi cosi pro 2 is a excellent quality and I would highly recommend this ba... See more

Rated 5 out of 5 stars

Ordered pram in Bournemouth one day arrived in Scotland next day. 10/10 for communication regarding ordering and delivery. Four months later a piece snapped off maxi cosi pram. Mike in Uk pram cen... See more

Rated 5 out of 5 stars
Verified

Bought my 1st (unborn) grandchild their 1st pram online. I had to call about an issue with payment and recieved great service. The pram arrived a couple of days later. Would definitely use this compan... See more

Rated 5 out of 5 stars

We bought a buggy from here back in late 2023 and over the last couple of months there’s been an ongoing issue with the wheels that’s required some back and forth with emails. When I emailed initially... See more

Rated 5 out of 5 stars
Verified

Very happy with purchase went to ringwood store to check heights of pushchair as dad is very tall and to look at car seats also as we wanted one that turns to make life easier lady was very helpful... See more

Rated 5 out of 5 stars

I purchased my icandy travel system from uk baby centre. I raised a concern with icandy as I had an issue with a part, they directed me back to UKBC. I made contact on Friday and by Tuesday the issu... See more

Rated 5 out of 5 stars

Amazing service. Got a great price on a Cybex car seat, ordered yesterday lunchtime and arrived today lunchtime - free postage!! Good communication throughout. If only everyone could make purchases th... See more

Rated 5 out of 5 stars
Verified

I received the Cybex Libelle travel pushchair very quickly, was informed of the shipping process efficiently, DPD treated the box with respect and it is exactly as shown in the website, lovely pastel... See more

Rated 5 out of 5 stars
Verified

Very fast delivery’s, no hassle, Ordered baby’s pram on Monday and was here by Wednesday. Kept well informed of dispatch & delivery progress. On top of that the pram was cheaper from this store than a... See more

Rated 5 out of 5 stars

So happy with my purchase. The isofix base was faulty. Mike from Uk Baby Centre; organised a speed delivery of a new and working one. He was so efficient and responded quickly every time. Reassuring... See more

Rated 5 out of 5 stars
Verified

Really happy with my purchase as I ordered it late on a Thursday evening and by Friday it had already been sent out for delivery and received the following day so was pleasantly surprised. Quality of... See more

Rated 5 out of 5 stars
Verified

I needed to buy a car seat, isofix base, pram with seat and connectors for the baby seat for my newborn, and decided for Cybex brand. I looked in many websites, including Amazon, and I found UK Baby... See more

Rated 5 out of 5 stars
Verified

There is an extremely comprehensive range of products giving a real opportunity to both contrast and compare and experience the product in real life. This allowed us to make a truly informed choice a... See more

Rated 5 out of 5 stars
Verified

We were on the hunt for a Bugaboo Butterfly pushchair, which seems to be discontinued, and couldn’t find it at any of the usual places we shop. Thankfully, UK Baby Centre had it in stock – The pushc... See more

Rated 5 out of 5 stars

Bought a Cybex Balios s lux which was delivered within 24 hours. There was a little tear on the main seat unit so i emailed them for advice.Mike replied within a few hours,contacted the manufacturer... See more

Rated 5 out of 5 stars
Verified

Really helpful and so glad we went here rather than buying from other stores as we got exactly what we were looking for much cheaper the staff were really friendly too !

Rated 5 out of 5 stars
Verified

Good product at a competitive price. Good pushchair quite lightweight for a double and wheels move and turn very freely. Delivery very prompt and updates on timing were excellent. Had to return a sma... See more

Rated 3 out of 5 stars
Verified

The website states that all online orders can be click & collect from the shop, however the checkout screen shows no way of doing this. I phoned the company and was told by a person who seemed totally... See more

Rated 5 out of 5 stars
Verified

Beautiful pram and meets all our expectations. Great that we could order everything in a bundle. And at a wonderful price. Super fast delivery even though we were opposite end of the country. We w... See more

Rated 5 out of 5 stars
Verified

Great buggy absoulytly brilliant very impressed super fast delivery would recommend to buy from.this company i couldent belive how fast they delivered to me

Rated 5 out of 5 stars

I made an order but ordered the wrong style accidently. I swiftly made contact and had a very quick response and the order amended promptly and already dispatched. Customer service has been outstandin... See more

Rated 5 out of 5 stars
Verified

There was a wide range of products available and the staff were very helpful. Their website was easy to navigate too. My car seat was delivered to their shop through my choice and a member of staff i... See more

Rated 5 out of 5 stars
Verified

Quick delivery and great customer service. I accidentally put the wrong postcode in and they called me to confirm the correct address.

Rated 5 out of 5 stars
Verified

Ordered for my son and daughter in law and was expecting a lengthy lead time but the order was dispatched the very next day! Amazing service

Rated 5 out of 5 stars
Verified

The process was straightforward. I ordered the product for it to be delivered to my daughter. The communication was clear and the service reliable.

Rated 5 out of 5 stars
Verified

Excellent app for a mindful pregnancy. Was using it for both my 1st and 2nd child. Always updated and it was my one go to every night when I was anxious and no one was around of my doubts or insecuri... See more

Rated 5 out of 5 stars
Verified

First class service. The website is really easy to navigate. Ordering was easy and the buggy arrived very quickly.

Rated 5 out of 5 stars
Verified

Great price for the travel system we chose, cheaper compared to other stockists. Fast delivery and items arrived in perfect condition.

Rated 5 out of 5 stars
Verified

I used uk baby centre to get my great granddaughter a carseat it was easy to order and came the very next day well happy

Rated 5 out of 5 stars
Verified

Everything went very smoothly and my order arrived before I expected it. First class service. Thank you

Rated 5 out of 5 stars
Verified

Very Quick dispatch and delivery, high quality popular brands cheaper than competitors, these people are obviously serious about their business, exactly what I wanted and will 100% use again.

Rated 5 out of 5 stars
Verified

Excellent service, helpful and knowledgeable staff. The shop is so much bigger than expected with a huge selection of pushchairs!

Rated 5 out of 5 stars
Verified

Excellent customer service, Amazing prices and Quick postage. I am so happy with my new Mountain Buggy Duet Herringbone, I have bought a few things from here and always get great service Thank you... See more

Rated 4 out of 5 stars
Verified

Very helpfull staff and made the ordering process easy and answered any questions i had. The only thing that let it down by one star was the delivery date. Company said it would be delivered on a c... See more

Rated 5 out of 5 stars
Verified

UK Baby Centre we’re very helpful in sending a pram to the Isle of Man in which they don’t normally do for an extra cost, also with very quick delivery.

Rated 5 out of 5 stars
Verified

It’s a wonderful product, easy to order and many messages to confirm and let me know delivery day and time. I couldn’t believe how quick it was. Excellent service

Rated 5 out of 5 stars
Verified

Although they unfortunately aren’t open on a weekend we both took the day off work to venture down and we are so glad we did. Staff were incredibly helpful, we were able to have a good look around... See more

Rated 5 out of 5 stars

Ordered a pushchair Thursday evening, was dispatched the following morning and has turned up this morning, literally not even two full days from point of order to delivery, so impressed, pushchair is... See more

We perform checks on reviews


Company details

  1. Baby Store

Written by the company

The UK's most trusted nursery retailer since 1981.


Contact info

4.9

Excellent

TrustScore 5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Respect due

Respect due! Third time purchasing from UK Baby Centre and I’ve never been disappointed. Customer service is a “A+” for me. Thank you for your service

October 1, 2025
Rated 5 out of 5 stars

In store visit

We visited the store today, looking for our first pushchair and car seat! Charlotte was really helpful with selecting the products, showing us how things worked whilst giving us the space to make decisions and look for ourselves. Great variety of products and easy to purchase.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Bugaboo bassinet

Product arrived as described,well packaged and faster than expected.

Good offer on the product compared to other places so very happy overall.

October 8, 2025
Rated 5 out of 5 stars
Verified

Fantastic service

Fantastic service, especially from Charlotte. They couldn’t do enough to help my daughter and her partner when their twins arrived early. Service with a smile. Would definitely recommend the Baby centre to others

October 7, 2025
Rated 5 out of 5 stars

New car seat

We needed to find a new car seat for our son who had outgrown his newborn seat and Charlotte was amazing at guiding us to find the right one. The service was quick, but really informative and she even fitted the new seat into the car for us. We couldn’t recommend more. Thank you

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Fast delivery!

Fast delivery!!
We haven’t opened or used yet as the baby isn’t due
Till December, I called up uk baby centre and the lady was lovely and helpful

October 8, 2025
Rated 5 out of 5 stars
Verified

Delighted with my Joie Spin 360 car…

Delighted with my Joie Spin 360 car seat for our 16-month old granddaughter. The very competitively priced seat is first class both in terms of comfort for the toddler and ease of fitting within the car. Exceptional customer service from purchase to speedy delivery.

October 1, 2025
Rated 1 out of 5 stars

Extremely Disappointed with Uppababy Minu V3 After-Sales Service — Unsafe Product and No Proper Support

We purchased an Uppababy Minu V3 on 3 July 2025, and by the second day of use (7 July), the left front wheel stopped working properly while we were overseas. What followed has been a long, frustrating, and disappointing experience with UK Baby Centre’s after-sales service with Uppababy.
We reported the issue on 13 July, sent all required videos and information promptly, and were told the manufacturer advised using lubricant. We followed these instructions immediately, but it did not solve the issue. The wheel remained stiff and unsafe, making it difficult to push the pram in a straight line or cross roads safely — a real risk to our child’s safety.
Despite our repeated updates, the communication was slow and inconsistent. At one point, they mentioned a “new wheel” which we never received. After more than two months of back-and-forth emails, they finally arranged to collect the pram for inspection on 22 September. Even then, we had to keep chasing for updates — there were long periods of silence, and every reply felt like starting over again.
As of 14 October 2025, more than three months after the issue reported, we still have no resolution or confirmation when the pushchair will be returned. The lack of urgency, poor communication, and slow handling have been incredibly disappointing — especially for a brand marketed as premium.
We chose UK baby center and Uppababy for theirs reputation and quality, but this experience has been the opposite. I sincerely hope the company reviews its after-sales process, improves communication, and treats safety-related issues with the seriousness they deserve.

Timeline
3 July 2025 Received Uppababy Minu V3
7 July 2025 On the second day we used oversea and we found the left front wheel wasn’t working
13 Jul 2025 Submitted a form for the issue
14 Jul 2025 UK Baby centre replied and asked for video of the issue and serial number
On the same date We sent video and required information
15 Jul 2025 UK baby centre replied and said they would contact the manufacturer
21 Jul 2025 UK baby centre told us that manufacturer advised the customer to try adding some lubricant
25 Jul 2025 We replied that we applied the lubricant on the same day we were advised but didn’t solve the problem
On the same date UK baby centre asked us to provide a video of the issue and mentioned it is now with the new wheel which we have never received
26 Jul 2025 We replied that we haven’t received any new wheel.
3 Sep 2025 We emailed UK baby centre since we haven’t received any replies for one month and sent the video showing the persistent issue.
4 Sep 2025 UK baby centre replied and asked what sort of oil we used.
On the same date We expressed our concern on the wheel issue causing a risk to our child’s safety.s we cannot wheel the pushchair over the road quick enough or in a straight line. The issue is creating unnecessary dangerous situations, as we mentioned before.
The pram has not been working for 2 months. It is at a high risk of causing dangers.
We asked what type you would suggest the kind of lubricant oil if that is so important.
5 Sep 2025 UK baby centre suggested what the manufacturer recommended including the sprays. They mentioned they would need to arrange collection of the pushchair for a full inspection under the warranty if this does not resolve the issue.
9 Sep 2025 We emailed and asked who will do the full inspection and expressed our disappointment.
10 Sep 2025 We sent a follow up email as no reply was received
11 Sep 2025 UK baby centre replied and stated again prams ideally need to be oiled and said the inspection would be conducted by Uppababy.
12 Sep 2025 -22 Sep 2025 Emailed each others regarding the collection arrangement. Pram was collected on 22 Sep 2025.
29 Sep 2025 As we received no news from them, we sent an email for an update.
On the same date UK baby centre replied that pram has been sent off to the manufacturer.
6 Oct 2025 There was no any update so we sent another email for an update and the result of the inspection.
7 Oct 2025 UK baby centre replied they’ve sent them a chase up and would come back to us shortly.
13 Oct 2025 There was no reply from them so we sent another email for an update .
On the same date UK baby centre replied the pram has just arrived back to them and asked when they can get it sent to us.
14 Oct 2025 No reply from UK baby centre again. We really don’t want to wait for another months not getting replies again. We are still waiting for their reply.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great price with great service.

Saw the car seat i was looking for on line at a great offer at reduced price. I was buying to 2 so bigger saving. Delivery was included and was very quick couple of days. Very happy with purchase and process will use them again.

October 7, 2025
Rated 5 out of 5 stars
Verified

fantastic experience

I've had a fantastic experience with UK Baby Centre and can’t recommend them highly enough. What really stood out to me was how knowledgeable and proactive the team is — they truly know the products they’re selling and always give the best, most honest advice to help you make the right decision.
Every time I’ve visited the shop, I’ve been met with friendly, welcoming staff who genuinely care and go the extra mile to help. Whether you're a first-time parent or just looking for the right piece of equipment, they take the time to understand your needs and guide you without any pressure.

Their customer service is exceptional — it's rare to find a store where people are this patient, informative, and kind. You can tell they’re passionate about what they do, and that makes all the difference.
I wouldn’t go anywhere else for baby products. Highly recommended!

October 6, 2025
Rated 5 out of 5 stars
Verified

Good quality service

Easy to order, quick to deliver and products were as described. I did not have any issues so cannot comment on level of customer service, but overall would recommend / order from UK Baby Centre again!

October 6, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look