Natural Baby Shower Reviews 22,056

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its easy ordering process, speedy delivery service, and competitive prices. Consumers appreciate the wide selection of products available and the overall value they receive. The ordering process is streamlined, and the delivery is prompt, ensuring a seamless shopping experience. People highlight the excellent service provided, with staff members being friendly, helpful, and quick to respond to queries. The company's commitment to resolving issues fairly and efficiently is also appreciated. Many reviewers specifically mention positive interactions with customer service representatives, who go above and beyond to assist them. The quality of the products is consistently praised, with customers expressing satisfaction with their purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

Great company and products. We’ve ordered from NBS many times and all of the deliveries have arrived quickly. The packages have always been delicately packaged with personal touch. The products are gr... See more

Company replied

Rated 5 out of 5 stars
Verified

Have bought from Natural Baby Shower numerous times. It's now some where I go to check if they stock the item I want before other companies, especially since I know I can trust them, the items come qu... See more

Company replied

Rated 5 out of 5 stars
Verified

Item I wanted was out of stock but decided to order anyway. I'm glad I did as It was back in stock, despatched and delivered quickly. I've had no issues with Natural Baby Shower at all, always a posi... See more

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Rated 5 out of 5 stars
Verified

Customer service for both my orders - they have been lovely, quick to respond and resolved adding points and discount for me. You collect points every time you order which then equates to mone... See more

Company replied

Rated 5 out of 5 stars
Verified

Super quick delivery, great range of products and competitive pricing. We bought the Joolz Aer 2 for travel and Natural Baby Shower had the full range of colours at the best price. Very happy w... See more

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Rated 5 out of 5 stars

Super happy with the service and product delivered . Got my bugaboo butterfly 2 from them after getting a great deal compared to other places I researched. Lauren was amazing at helping me with q... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent Customer Service. This is the second time I have used this company and cannot recommend them enough. Item arrived sooner than expected in good condition. If you need to contact them they hav... See more

Company replied

Rated 3 out of 5 stars
Verified

Customer service is not too customer friendly. Dont like they don't do exchanges, have to return purchase at your own expense to purchase alternate as ordered toni box and week before new version came... See more

Company replied

Rated 5 out of 5 stars
Verified

As always great customer service and fast delivery! I always try to get baby related things with Natural Baby Shower as the staff are always so helpful and will resolve any issues or queries really fa... See more

Rated 4 out of 5 stars
Verified

Fast delivery but packaging was disappointing. I bought quite an expensive item for a present and expected it to come in a nice box or something but it didn't sadly.

Company replied

Rated 5 out of 5 stars
Verified

The package has been broken, the actual product box also has been broken but product is in perfect condition. Looks like the damages have been done by courier so can’t blame Natural Baby Shower. Highl... See more

Rated 5 out of 5 stars
Verified

Fantastic thank you . Sadly my children are past the baby/toddler stage however this company was still my go to when looking for child booster car seats . Great price and communication and they arrive... See more

Company replied

Rated 5 out of 5 stars
Verified

I have a positive experience. Order arrived as advertised and I was happy with my item. Will buy again from them.

Rated 5 out of 5 stars
Verified

Easy to order, speedy delivery, great price. Love these sandals, so comfy. Have a few pairs in different colours, wanted a new pair for holidays, will wear my other ones for the sea as the beach is a... See more

Company replied

Rated 3 out of 5 stars
Verified

There were several delays to the order and they're was no proactive communication regarding the delays, however, when I called the customer care team really went above and beyond to part ship what wa... See more

Company replied

Rated 5 out of 5 stars
Verified

The company resolved my issue regarding my parcel very quickly and fairly. I have been given a full refund as well as a gift card as a gesture of apology from the team. I appreciate the urgent respons... See more

Company replied

Rated 5 out of 5 stars
Verified

Lovely products at reasonable prices. 1-3 day delivery was very quick and arrived in time for my grandson’s birthday. Love these Little Dutch toys - beautifully made, kids love them, and they look goo... See more

Rated 5 out of 5 stars
Verified

Simple Order if car seat, it was delivered as expected. Nothing to fault and would order again. I have no experience of the customer servicer had there have been a problem as we had no problems.

Company replied

Rated 5 out of 5 stars

I found a better price of an item I purchased in a different retailer but I was apprehensive to buy there as they had mixed reviews. I used the option to price match, even though it was on a bank holi... See more

Rated 5 out of 5 stars
Verified

I order for my daughter a pushchair. Very good service,i email them for an request and they help me straight away. Very professional service and various products. Highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Fantastic pram bag , stylish and practical , with the strap can be used cross body . It would also make a good handbag /travel bag . Service excellent , bag arrived 2 days after order made and I was k... See more

Rated 5 out of 5 stars
Verified

So happy with our purchases! Both arrived on time and were exceptionally well packaged. The Natural Baby Shower also kept us very well informed in terms of delivery. Both items (a rain rattle and a sc... See more

Rated 5 out of 5 stars

Natural baby shower is my go to website to order all things baby/toddler. Always has fantastic deals and really quite delivery along with amazing customer service - today I spoke with Lois and had inc... See more

Rated 5 out of 5 stars
Verified

Called in to make an enquiry about a specific pram and all my questions were answered expertly. Delivery of the product was seamless today.

Company replied

Rated 5 out of 5 stars

Great costumer experience. Very polite staff both in store and online when I asked for a price match. Always good bundles and deals with durable brands.

Company replied

Rated 5 out of 5 stars
Verified

I’m really impressed with this company. From ordering to delivery the process was so simple and extremely efficient. I will definitely use NBS again.

Company replied

Rated 5 out of 5 stars
Verified

Competitive price, rapid turnaround from order to delivery. New colour way gives a new lease of life to an old yoyo

Company replied

Rated 5 out of 5 stars
Verified

NBS price matched the item. Always love buying from their website. Good selection of products and nearly always the cheapest around. Great customer service and fast shipping. Thanks!

Company replied

Rated 5 out of 5 stars
Verified

Prices were competitive and I received it in a timely manner. Kept informed all along.

Rated 5 out of 5 stars
Verified

Very fast shipping, quick response to my queries, kindly added a gift note and gorgeous gift wrapping

Company replied

Rated 5 out of 5 stars
Verified

Absolutely fab service- ordered on Wednesday for a great price and delivered for free on Friday. Easy to use website too

Company replied

Rated 5 out of 5 stars
Verified

Our twin granddaughters insist on walking around holding onto their yoto while listening to the stories. They love it.

Rated 5 out of 5 stars
Verified

Great products, nephew loves the train track and vehicle sets. Easy to order, arrived quickly and perfect condition. Great range of ethical toys to choose from.

Company replied

Rated 3 out of 5 stars
Verified

I ordered October 15, until now I didn't recieved my order, says dispatched but never move from dispatched.. And I need my order Oct 20..

Company replied

Rated 5 out of 5 stars
Verified

Seen product that we wanted ,phoned,spoke to a lovely lady who explained what came with car seat Ordered at 10/30 that day arrived 12/15 the golden day. Great service would buy from them again.

Company replied

Rated 5 out of 5 stars
Verified

This is a fantastic little sit on walker. So cute, my Granddaughter is going to love it.

Company replied

Rated 5 out of 5 stars
Verified

All great. Website easy to use. Kept informed about delivery well and then delivered fine and car seat is lovely.

Company replied

Rated 5 out of 5 stars
Verified

Beautiful selection of products, delivery took a while but was well worth the wait

Company replied

Rated 5 out of 5 stars
Verified

quick delivery, the items brought were great. will use natural baby shower again

Company replied

Rated 5 out of 5 stars
Verified

Great company. Needed product replacement and they sorted it with no issues and very quickly

Company replied

Rated 5 out of 5 stars
Verified

Easy to order , quick delivery. Had this car seat before for another grandchild

Company replied

Rated 5 out of 5 stars
Verified

Delivered on time.. I really love my pillow .. don’t know how I’ve slept without it before.

Rated 5 out of 5 stars
Verified

I had identified item I wanted to buy for my daughter - a pram system. The colour she wanted had a wait list until 'mid September and she is due on 24 September. I phoned the company to ask whether... See more

Rated 4 out of 5 stars
Verified

We had an issue with a chair that we ordered in store, as we decided when it arrived, to go for a different colour. Problem was we weren’t offered an exchange and were originally told there would be... See more

Company replied

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Company details

  1. Baby Store

Written by the company

Award-winning, ethical baby store offering all the best nursery brands. Shop for car seats, pushchairs, cribs, pregnancy products, and sustainable gifts. Trusted for expert advice and service. Natural Baby Shower | Shop 150+ Premium Nursery Brands. Inspired by their time in New Zealand, founders Vic's + Clifton wanted to provide parents with natural and sustainable baby products that were the very best for parent, baby and the planet, all under one roof. In 15+ years, we have grown from a team of 2 at the kitchen table to a team of over 75 employees at our HQ in Bracknell. Now home to over 150 of your favourite and trusted baby brands. We're a trusted award-winning retailer offering environmentally-friendly, long-lasting products and giving support at every stage of the parenting journey through our tailored guides and 5 star, personal service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Customer service is brilliant

Absolutely brilliant customer service get back to you straight away and solved my problem as I put the Wong email when I placed my order which Aisha changed and re sent the confirmation email for me. Would definitely recommend. Good priced products and the best customer service!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Exactly like says. Fast delivery

Exactly like said.

October 11, 2025
Natural Baby Shower logo

Reply from Natural Baby Shower

Hi Gabby,

Thank you for taking the time to leave a review.

We are so pleased to hear that you are happy with the service received, we hope you love your order!

Kind regards,
NBS Team

Rated 5 out of 5 stars
Verified

Always a great customer experience

I return to Natural Baby Shower to buy gifts for my grandchildren because the quality of the products combined with the excellent customer service means it's a no brainer. On this occasion I purchased a Tonie 2 based on detailed customer reviews. as it is a gift it is too early for me to submit a product review.

October 9, 2025
Natural Baby Shower logo

Reply from Natural Baby Shower

Hi there,

Thank you for taking the time to leave a review.

We are so pleased to hear that you are happy with your recent shopping experience. We hope your Grandchildren love their new Toniebox2!

Kind regards,
NBS Team

Rated 4 out of 5 stars
Verified

Joie Car seat

Easy to order and gas an order confirmation email straight away. When i hadn’t heard anything about the dispatch of the order (thought delivery was 3-5 days) I emailed Natural baby shower and they answered within a couple of hours and looked in to my order. I had read it wrong and the car seat id ordered was originally out of stock and I’d ordered it on b4 a 7-10 day delivery. They advised this straight away and told me the car seat was due to them by 12th Oct. It was delivered on 13th Oct. Really happy with them as a company.

October 7, 2025
Natural Baby Shower logo

Reply from Natural Baby Shower

Hi Sharon,

Thank you for taking the time to leave a review.

We are so pleased to hear that you are happy with the service received during your recent order. We hope you love your new Joie Car Seat!

Kind regards,
NBS Team

Rated 5 out of 5 stars
Verified

Great item & fast delivery

September 29, 2025
Natural Baby Shower logo

Reply from Natural Baby Shower

Hi Tim,

Thank you for taking the time to leave a review.

We are so pleased to hear that you are happy with the service received, we hope you love your order!

Kind regards,
NBS Team

Rated 5 out of 5 stars
Verified

Great service

Great service. Mega fast delivery.
Will use again

October 11, 2025
Natural Baby Shower logo

Reply from Natural Baby Shower

Hi Dot,

Thank you for taking the time to leave a review.

We are so pleased to hear that you are happy with the service received, we hope you love your order!

Kind regards,
NBS Team

Rated 5 out of 5 stars

Very nice

Very nice. Thank you. Before I write wrong rewiew. Sorry. Very good experience

March 3, 2025
Unprompted review
Natural Baby Shower logo

Reply from Natural Baby Shower

Hi Linas,

Thank you for taking the time to leave a review.

We are so pleased to hear that you are happy with the service received.

Kind regards,
NBS Team

Rated 5 out of 5 stars
Verified

All good

All good , lovely products for Christmas/ birthday . Good brands and reliable service.

October 9, 2025
Natural Baby Shower logo

Reply from Natural Baby Shower

Hi Sue,

Thank you for taking the time to leave a review.

We are so pleased to hear that you are happy with the service received during your recent order, we hope the recipients love their gifts!

Kind regards,
NBS Team

Rated 5 out of 5 stars
Verified

Quick delivery nice product

Quick delivery nice product

October 3, 2025
Natural Baby Shower logo

Reply from Natural Baby Shower

Hi there,

Thank you for taking the time to leave a review.

We are so pleased to hear that you are happy with the service received, we hope you love your order!

Kind regards,
NBS Team

Rated 5 out of 5 stars
Verified

Fast delivery.

October 9, 2025
Natural Baby Shower logo

Reply from Natural Baby Shower

Hi Louise,

Thank you for taking the time to leave a review.

We are so pleased to hear that your order arrived with you in good time!

Kind regards,
NBS Team

Rated 5 out of 5 stars
Verified

Great product well packed and promptly…

Great product well packed and promptly dispatched.

October 9, 2025
Natural Baby Shower logo

Reply from Natural Baby Shower

Hi Charlie,

Thank you for taking the time to leave a review.

We are so pleased to hear that you are happy with the service received during your recent order.

Kind regards,
NBS Team

Rated 5 out of 5 stars
Verified

Reliable

Straight forward ordering and the use off DPD delivery as they a reliable and on time. Good bundle not available at Tonies.

October 8, 2025
Natural Baby Shower logo

Reply from Natural Baby Shower

Hi Ian,

Thank you for taking the time to leave a review.

We are so pleased to hear that you are happy with the service received, and your new Tonies Bundle!

Kind regards,
NBS Team

Rated 5 out of 5 stars
Verified

Hi would definitely recommend you to…

Hi would definitely recommend you to family and friends ,so so happy with what I purchase from you ,will be returning ,well done from a very happy shopper ./first time grandparent it’s almost as scary as being a parent so need to get every gift right .

October 9, 2025
Rated 5 out of 5 stars
Verified

Great

Great, I received my order very quickly.

October 8, 2025
Natural Baby Shower logo

Reply from Natural Baby Shower

Hi Danielle,

Thank you for taking the time to leave a review.

We are so pleased to hear that you are happy with the service received, we hope you love your order!

Kind regards,
NBS Team

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