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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its reliability and efficiency. Many reviewers mention the speed of delivery and the ability to track their parcels at every stage, which provides peace of mind. Consumers also appreciate the reasonable prices offered for international shipping. People repeatedly commend the customer service team for their responsiveness, helpfulness, and professionalism. Reviewers highlight that the staff is always ready to answer questions, resolve issues, and provide support, often going above and beyond to ensure customer satisfaction. The company is described as a reliable partner for sending parcels abroad, with many customers expressing their loyalty and recommending the service to others.

Based on these reviews

Rated 5 out of 5 stars
Redirected

Good standards of company's customer service. They answer all questions patiently and politely. Prices are affordable. Parcel came on time. I've been using their service for 2 years and will continue... See more

Rated 5 out of 5 stars

Great service, have been using fir many years! Excellent customer service, providing support snd help if needed. Great prices, fast delivery, reliable tracking throughout all the way to tge point of... See more

Rated 5 out of 5 stars

I recently made a rather embarrassing and stupid mistake when sending one of my parcels. I sent a very over weight parcel, I can only guess how I did it. But the customer service team e-mailed m... See more

Rated 5 out of 5 stars
Verified

Quick and sufficient, with all of my parcels, if I'm still with you, it means you doing a great job, Thank you so much. I've introduced your company to at least 10 other people, and they been sending... See more

Rated 5 out of 5 stars
Verified

Ukay Express is a great company for sending parcels abroad for a reasonable price. Next day pick up from your home and confirmation that it has left the UK on its journey. We must have sent over... See more

Rated 5 out of 5 stars

It's the end of another year. 23 parcels have been collected and delivered. One was a little later than expected. All arrived safely. I had a couple of questions, they were answered by the excep... See more

Rated 5 out of 5 stars

Hello everyone, I've been using Ukayexpress since 2022. I send about 22 parcels each year. I can't deny, I've had problems but they have been my mistakes or sometimes just my stupidity. The Cus... See more

Rated 5 out of 5 stars

Not the first review as using this company for good few years. Parcel to Belarus took 8 days recently! That's a big wow! Also extremely quick reply from live chat on the site. I highly recommend this... See more

Rated 5 out of 5 stars
Redirected

This company turned out to be a very reliable partner. All questions were answered very fast and customs and delivery were also without any problems

Rated 5 out of 5 stars

I was very satisfied with the delivery through this courier company. The package was delivered promptly, without any delays, and in perfect condition. I especially appreciated the ability to track it... See more

Rated 4 out of 5 stars
Verified

On many occasions courier came a day ahead of scheduled collection day. Needed to confirm that courier will come again on the scheduled day.

Rated 5 out of 5 stars
Verified

Have sent 5 or so parcels using Ukay Express and always been handled in a timely manner. Always happy to answer my queries. Great Service

Rated 5 out of 5 stars
Verified

I am very satisfied with everything. The company provides a flawless delivery service. I have something to compare it with. I continue to work with you.

Rated 5 out of 5 stars

I am very pleased with another parcel delivery! It is so nice to deal with such a responsible and highly professional team ! Thank you !

Rated 5 out of 5 stars
Verified

Always use this company and always had a great experience with them. Sent numerous parcels in the past couple of years with no problems and assistance

Rated 5 out of 5 stars
Redirected

Thank you very much! It was a fast delivery, easy to arrange with great client service in WhatsApp chat! I will be back with more parcels!

Rated 5 out of 5 stars
Verified

Always excellent service. I have used the company for almost 2 years and have never been disappointed. Would highly recommend.

Rated 5 out of 5 stars
Redirected

Exeptional service, friendly and helpful staff. Sending my parcers on yearly basis. Would highly recommend

Rated 5 out of 5 stars
Verified

Good service, friendly people, answer for all questions and help if you have problems.

Rated 5 out of 5 stars
Verified

My friend is delighted to see a parcel good service shame I can't send treats

Rated 5 out of 5 stars
Verified

I am very satisfied with the service. Reasonable price,sending parcels to their destination without delay.

Rated 5 out of 5 stars
Redirected

Very efficient! Excellent communication! I am very pleased with the Company's service and I am a loyal and grateful customer.

Rated 5 out of 5 stars
Verified

Good and reliable service. Collection is on time, excellent communication during the whole process.

Rated 5 out of 5 stars
Verified

The best courier company. Fast delivery, tracking service is always available, quick response, problem solving.

Rated 5 out of 5 stars
Verified

have been using this service for two years, thank you. Friendly and polite employees, parcels arrive at their destination on time. Thank you, I recommend

Rated 5 out of 5 stars

Sent 40+ boxes with this company and everything was delivered undamaged. Super fast responses and great customer care. Was recommended this company by a friend and would absolutely recommend it to oth... See more

Rated 5 out of 5 stars

Absolutely impressed with the fast and reliable service! My parcel was picked up and delivered right on time with no issues at all. Everything arrived in perfect condition, and the tracking updates k... See more

Rated 5 out of 5 stars

Exceptional service from start to finish! I’ve used Ukayexpress several times now, and every single time they’ve proven to be fast, reliable, and professional. From the moment I booked the pickup... See more

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Company details

  1. Courier and Delivery Service

Written by the company

Parcel delivery worldwide, cheapest delivery service to Russia, Ukraine, Kazakhstan and other post soviet union countries. Custom clearence specialist


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

460 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours


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Rated 1 out of 5 stars

Still waiting for parcel to be…

Still waiting for parcel to be collected over a week now,
Just getting text messages from this company asking me everyday about something new like example “ courier collected parcel? or if they are road closures in my area? “
What a joke

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

40+ boxes - great experience

Sent 40+ boxes with this company and everything was delivered undamaged. Super fast responses and great customer care. Was recommended this company by a friend and would absolutely recommend it to others as well. Thank you for making my move so smooth!

August 12, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Great job.

I am very satisfied with everything. The company provides a flawless delivery service. I have something to compare it with. I continue to work with you.

July 1, 2025
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Rated 5 out of 5 stars
Verified

Quick and sufficient

Quick and sufficient, with all of my parcels, if I'm still with you, it means you doing a great job, Thank you so much. I've introduced your company to at least 10 other people, and they been sending their parcels with you.

July 1, 2025

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