UK Airport Rides Reviews 81

Even though the specified pick-up location was clear and easily found on any mapping service, the driver was unable to locate it, and was late in picking us up. He then stopped for fuel shortly after picking us up, making us even later. Then on the drive to Heathrow he had to be told to stop sending text messages while driving (for which he made no apology). And the car was dirty.

The driver was due 3am. Didn’t turn up. When I called the office they said’he isn’t coming, better get an uber!!’ Then on return trip driver waited 4 minutes then said he had to leave and we would have to pay again
Absolutely disgusting service.

Very straightforwards. No hassle in locating us at pick up and a friendly driver. Will use again.

I wouldn’t even give one star!
Our flight was delayed twice. The taxi company charged us in advance for booking and then each time that we call them to inform about the flight and rebooking they charged us extra in spite of the fact that we informed them 2 hours and second time 4 hours before the estimated arrival time of the aircraft. Extremely rude customers service. They charged us three times for one ride even asked for more money just before getting into o the taxi. I would call they are thieves taking advantage of people who are desperate

Very friendly driver, and a smooth journey, exactly what we needed.

Very reliable service, have used this firm a number of times. Would highly recommend.

It is very good, the driver is very polite and open to chat.

High quality service, nice car and punctual pick up

The vehicle we paid for was much smaller than the vehicle we ordered. We still paid for the higher capacity vehicle. Read the fine print of how this company classifies their vehicle seating capacity - it's deceptive. We only had carry-on luggage and were still cramped. I can't imagine if we had checked luggage. A miserable 3 hr journey with a driver that was constantly scrolling on his phone while driving sometimes in excess of 90 mph! I had to warn him once as he drifted into the other lane while looking at his phone. I had a very unsatisfactory response from the company. I guess this is their standard and there's nothing to complain about. I DO NOT RECOMMEND THIS COMPANY AND WOULD NEVER USE THEM AGAIN!

The driver was early, super polite, and helped with my luggage. The car was clean and comfy. I reached on time without any stress. Great service and definitely worth the price.

Thanks alot. The driver ensured my elderly parents were comfortable throughout the journey. Wonderful service.

WARNING DO NOT USE THIS COMPANY!

I’d rate at minus if I could. Booked minibus for Gatwick for 8:40am, at 8:50am called to ask where driver was and was basically lied to. Waited over 45 minutes of them promising a driver - even blaming it on religion! Still waiting for our £120 refund - company doesn’t responded to your phone calls & will not deliver anything. WARNING DO NOT USE!

Driver was an hour late. Admin staff and driver kept telling me inconsistent excuses. Was offered compensation that has not arrived. Driver texted while driving. Car was cold and uncomfortable. Took an unexplained detour at one point. Avoid.

The driver did not arrive on time and got late for my ride from Coventry to London.

I had really some issues with my ride. But everything was perfect at the end..

Quite happy with the services from Heathrow to Birmingham.

The driver was excellent on our trip from the Cotswolds to Heathrow. He was careful and executed the trip with expertise.

We had a small hiccup at the start having been let know by the company that we would be travelling in one type of vehicle but another vehicle actually arrived to collect us. We didn’t know this so some time was wasted before we located the driver who had parked in the former entrance to the venue. He was apologetic and made up the time with ease.

Was perfect for my family

The driver and service approach was very simple and nice.

Our driver was on time, incredibly helpful, drove well and safely and delivered us to our destination in good time.
I highly recommend this taxi service.
This was from Stansted Airport.