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We have been using Tomojo for years. Our shepherd has an allergy to certain foods and Tomojo has been a lifesaver. It's insect-based so it does not contain the usual poultry that often is pumped f... See more
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Great food and great concept if you want to feed your animals with good food in a more responsable way and with better impact on the environment.
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Verified
My cats love this food so we waste very little. It arrives in UK within a few days from order and keeps very well even for a month.
Company replied
Verified
Excellent planet friendly cat food, my feline loves these biscuits 😋.
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Company details
Written by the company
Tomojo, c'est la croquette aux insectes pour chien et chat naturellement sans compromis, et aussi : Des croquettes enrichies en protéines, fabriquées en France et sans céréales qui s'adaptent aux chiens et chats même les plus sensibles. Un système d'abonnement économique et une livraison rapide pour ne plus jamais se retrouver en panne de croquettes. Un service client aux petits oignons et toujours quelqu'un pour répondre à vos questions et vous aider si vous avez besoin, et ceux 7j/7. Une communauté grandissante de clients dynamiques et engagés autour des problématiques environnementale et sociétale. Une petite équipe concernée et à l'écoute des besoins de ses clients mais aussi de ses partenaires et des différentes parties prenantes. Alors n'hésitez plus, pour votre animal et la planète, choisissez une alternative durable et saine :)
Une question, une suggestion, besoin d'un coup de patte ? 🐾
Written by the company
- Angélique et Florence sont là pour vous, que ce soit par mail ou par téléphone, prêtes à répondre à toutes vos questions et même à dompter votre abonnement Tomojo !
Contact info
Champ de la croix, 63720, Saint-Ignat, France
- hello@tomojo.co
- tomojo.co
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
We have been using Tomojo for years
We have been using Tomojo for years. Our shepherd has an allergy to certain foods and Tomojo has been a lifesaver. It's insect-based so it does not contain the usual poultry that often is pumped full of antibiotics, hormones and who knows what that causes intolerances in dogs.
The food is grain free, and contains a smaller number of ingredients, no strange fillers or anything. And as they are insects… I imagine, no pesticides :)
Our dogs love these, and they are super sustainable food options for those who care about the environment. Customer service has always been fast and helpful.
July 25, 2024
Reply from Tomojo
Thank you very much for your feedback and trust. We are more than delighted to read that our kibble meets your dog's needs while having less impact on the planet and using quality ingredients 💚🐾
Verified
Always perfect !
January 23, 2024
Verified
Nickel réception rapide
December 27, 2023
Reply from Tomojo
Génial Anne !
C'est vrai que nous sommes très fiers de notre livraison en 24H 🚀
Verified
Reply from Tomojo
Thank you so much Lana 🥰
Verified
Good quality
Good quality. My dog loves it and her health it’s better than regular food.
September 24, 2023
Reply from Tomojo
We're so happy to hear that 💗
Petfood better for our planet and the health of our furry friends, that's our mission !
Verified
Excellent planet friendly cat food
Excellent planet friendly cat food, my feline loves these biscuits 😋.
July 14, 2023
Reply from Tomojo
We're glad to hear that your cat loves Tomojo Clare 😻
Love Tomojo!
Great food and great concept if you want to feed your animals with good food in a more responsable way and with better impact on the environment.
April 27, 2023
Unprompted review
Reply from Tomojo
Thank you for your kind words Charline 💖
We're delighted to know that your pet loves our products !
Verified
Mes animaux adorent Tomojo !
February 24, 2023
Reply from Tomojo
Et Tomojo adore vos animaux Isabelle !
Merci pour votre fidélité 💗
Verified
Site simple à utiliser
December 13, 2022
Reply from Tomojo
Merci d'avoir pris le temps de laisser votre avis Hélène !
Verified
My cats love this food so we waste very…
My cats love this food so we waste very little. It arrives in UK within a few days from order and keeps very well even for a month.
December 3, 2022
Reply from Tomojo
Thank you Ala 😸
We're very happy to hear that your cats enjoy their kibbles, all the way from the UK !
Verified
Mon chat adore!
October 22, 2022
Reply from Tomojo
Nous sommes ravis de le savoir Muriel 😻
Nous restons, bien sûr, à votre disposition !
Verified
great cat food and great subscription…
great cat food and great subscription scheme!!
September 2, 2022
Reply from Tomojo
Thank you so much Sophie, it means a lot to us 💗
Verified
Awful service I ordered beginning of…
Awful service I ordered beginning of May I still haven't got it delivered it to me
And I don't understand French emails I get from delivery service is all in French I have no way to access to any information of my parcel.
I made order from Canada Ontario .
Delivery company never drop anything on my door
Company should never charge on my credit card.
Very disappointed on delivery service. Your company should hire ems Canada post
June 13, 2022
Reply from Tomojo
Christine, we sent you several emails to deal with your order because of the country it was supposed to be shipped to (Canada). It was our first time shipping there and we wanted to make sure everything was crystal clear. You never replied to us, and that's why we didn't go through with your order. We never charged your credit card either, we were waiting for your reply and for you to get your order. I hope we can work this out.
Verified
Très bon service client !
May 2, 2022
Reply from Tomojo
Merci Ophélie ❤️🔥 nous travaillons dur pour que notre service client soit à la hauteur de nos clients !
Verified
Really nice product
Really nice product. Our cat loves it. Efficient delivery to Portugal. All in all very happy.
September 9, 2021
Reply from Tomojo
Glad to hear Gabriela :) We're very happy to have you and your cat on board. We're here if you have any questions 🐱🐱🏍
Verified
Tomojo food must be very tasty
Tomojo food must be very tasty! Popular with our two cats, my friends’ dogs and our local urban foxes. It’s the future of pet food!
Great service too. 😍
September 9, 2021
Reply from Tomojo
Hello Clare, many thanks for your comment! We're very happy to be the official petfood dealer of your neighborhood 😂 🐶🐱, we will add fox to our (already) long list of pet that love our kibbles :)
Verified
Reply from Tomojo
Thank you so much Duncan and see you soon at Tomojo ! 😉
Verified
Good food, poor service
The food is good and my cat enjoyed it.
Sadly the customer service is severely lacking. I needed to cancel my subscription as my cat needed a veterinary diet. For a start the website defaults to French which isn't the easiest thing to get around. Secondly when I tried resetting my password multiple times via multiple devices I got stuck in a loop with the Recapcha picture tool. When I contacted customer support they simply referred me back to the website.
July 18, 2021
Reply from Tomojo
Hello Michael, thanks for taking the time to write us a review ! We're sorry about the bad experience you got with us :'(. We recently launch our products in UK and you're right, our french (5 stars) customer service may have some difficulties to offer the same service level in UK. We're on it and action will be take this summer.
We're happy that you loved the kribbles anyway and see you soon !
It's a yes from the dogs!!!
July 6, 2021
Unprompted review
Reply from Tomojo
We are so happy to read you Clare ! 🐶 And we can't wait to see you again ! 😃
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