The Directory Guys Ltd UK Reviews 1,521

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service provided, highlighting the staff's helpfulness and expertise. Consumers appreciate the team's ability to guide them through the process, promptly address queries, and offer valuable advice. Many reviewers specifically commend the customer service, noting the representatives' warm, patient, and professional approach. People express satisfaction with the positive impact on their businesses, particularly in improving their Google rankings and online visibility. The staff's dedication to understanding individual business needs and providing tailored solutions is a recurring theme. While opinions on the website and marketing strategies are mixed, the overall sentiment towards the company's service and staff remains overwhelmingly positive.

Based on these reviews

Rated 5 out of 5 stars

what an amazing team and my account manager page also is amazing, very attentive, easy to understand and straight to the point!! Would highly recommend these guys…. Jay Conners/ MD HTH CONSTRUCTIO... See more

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Rated 5 out of 5 stars

Shaheen has been looking after my account and has been doing amazing job! Keeps me in mind when making decisions and actually helps with my business which I am very grateful for! Keep up the good work... See more

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Rated 5 out of 5 stars

I've been using Directory Guys for sometime now, and am very happy with the service they provide. I get so much more business now I'm ranking higher on Google. There is always someone available if I... See more

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Rated 5 out of 5 stars

I’ve been working with The Directory Guys for over a year now, and they’ve supported me across both of my businesses — Speed Booking UK and Speed Test UK. They originally helped us get set... See more

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Rated 5 out of 5 stars

Ellie has been absolutely top Notch at helping me with advertising to establish my business. She's not like your pushy salesperson and listens to suggestions and is there to help you and not just se... See more

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Rated 5 out of 5 stars

Tia is a marketing genius. Great ideas along with great results i recommend her for your business marketing needs. Thanks Tia.

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Rated 5 out of 5 stars

Our account manager is called Jess, from start to finish she has been amazing!! She is always so nice to talk to with her upbeat attitude. Jess is very responsive to any emails and is always happy... See more

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Rated 5 out of 5 stars

I have had an excellent experience over the last few months since working with the The Directory Guys, we have flown up the rankings on Google and receiving several daily calls now. I just wanted to g... See more

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Rated 5 out of 5 stars

Although I'm still in the early days of my relationship with T.D.G, so far they've been absolutely brilliant in assisting me pull together everything needed to improve my web presence. I'm not the eas... See more

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Rated 5 out of 5 stars

Annam is my account manager and can't be happier. She has taken the time to understand my bussiness and working hard to get build it up and get more leads. I felt really confident and happy with this... See more

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Rated 5 out of 5 stars

Jess was great for me and my business. She was very easy to work with, I was very impressed with Directory Guys. As a result I have just had my most successful year to date. Highly recommend to help g... See more

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Rated 5 out of 5 stars

Shaheen is absolutely amazing. She will make sure that whatever issue you have it will be solved and done. knows exactly what her job role is ,very efficient and very knowledgeable. Thank you shahee... See more

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Rated 5 out of 5 stars

Google disabled our Google business profile. We appealed multiple times without success. We were disabled on Google for over 5 months. We reached out to directory guys and they reinstated our GBP! We... See more

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Rated 4 out of 5 stars

I have only been with The directory guys for a little over a month but have had a positive experience so far. There was a very minor communication issue which was dealt with and sorted with such prof... See more

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Rated 5 out of 5 stars

I’ve only been with this company a short period of time and have no complaints whatsoever, I find them professional at what they do promoting my business Tia my account manager always keeps me upd... See more

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Rated 5 out of 5 stars

Shaheen Has been amazing highly recommend absolute perfection when it comes to customer service My business which has been going one year is now ranking third in a my local area on Google sea... See more

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Rated 5 out of 5 stars

My experience with Shanell has been truly exceptional. She is patient, bubbly, and incredibly easy to talk to, gets things done! She helped me get my Google account opened after it had been stuc... See more

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Rated 5 out of 5 stars

These hands of mine are not made for hammering away on a key board into the wee hours getting know where with it. If I'm feeling unwell I go to the doctor if I have web issues I go to Shaheen at the... See more

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Rated 5 out of 5 stars

Karla is helping me with my google page she has been very prompt and helpful with all my requests, she’s extremely friendly and makes the whole process easy. Couldn’t really ask for more from them all... See more

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Rated 5 out of 5 stars

I would like to thank all at the search guys, with a special mention to Sophie my account manager. Really showed great endeavour to ensure I was all set up an verified with Google. Persevera... See more

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Rated 5 out of 5 stars

Andre, my account manager is the most patient guy an earth and he knows his job. He gave me all the time and explained things again and again in layman terms so it was easy to understand and kept me... See more

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Rated 5 out of 5 stars

Been with directory guys uk for 19 days now and my account manager is Jess spoke to her a few times and she’s very helpful with what ever questions I need to ask 10/10

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Rated 5 out of 5 stars

For the first time in London I work with professionals who really think about the business and their clients and not just about payments. I also notice that there is a meaning in everything they do. I... See more

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Rated 5 out of 5 stars

Frank is a superstar! After multiple failed attempts to set up my business on Google, Frank was able to do it immediately and without stress. He not only guided me through each step but also went abov... See more

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Rated 5 out of 5 stars

Alysha and her colleges are always on hand to help, nothing seems to much bother. They take the time to listen and no matter who you speak with they have access to your company file so know what they... See more

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Rated 5 out of 5 stars

Karla was very polite and informative, she does her best to point my business in the right direction for growth which I can only give her praise for, she consistently checks on me which is rare to f... See more

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Rated 5 out of 5 stars

Great, positive and with good manners company. Jess she is just amazing and positive. Always making sure costumer is happy and supported during the process. She will be out of her way just to mak... See more

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Rated 5 out of 5 stars

Shanell is brilliant. She seems to really care about how my business does and goes above and beyond to help me grow it. I really appreciate and look forward to continuing working with you

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Rated 5 out of 5 stars

Very easy to deal with. Provided a great and efficient service, at a fair price. Also, as a gay couple we felt totally at ease, which is not always the case. Would definitely use them again.

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Rated 5 out of 5 stars

Karla was very professional. Explained the details clearly and worked with me to find a solution I was happy with. She was polite and friendly throughout. I was very happy. While dealing with the comp... See more

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Rated 5 out of 5 stars

Shaheen beautifully navigated me through my queries with great knowledge and with a sense of humour. She was an absolute pleasure to deal with and left me with no doubt I made the right decision to ch... See more

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Rated 5 out of 5 stars

The customer service has been great and we have been kept up to date throughout the process of setting up our new website. Any questions we have had has been answered quickly by email or phone and Kar... See more

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Rated 5 out of 5 stars

It was such a pleasure speaking with Karla today. She was warm, easy to talk to, and really took the time to understand my Waldorf Barbers business. I felt listened to and supported, and her advice wa... See more

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Rated 5 out of 5 stars

Gino always instructs us to the right decision and helps with what we want to achieve quick and efficient every time. He has always been honest and helpful with any questions we have. Would recommend... See more

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Rated 4 out of 5 stars

I have been with The Directory Guys for little, just for over 3 months, but have had a positive experience with my account manager Chanel. She is friendly, welcoming always helpful with some new busi... See more

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Rated 5 out of 5 stars

Elle from the team has been very helpful and has given me some insight and good advice. It’s been a great experience with the entire team.

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Rated 5 out of 5 stars

I receive a ton of weekly calls and website hits from TDG SEO services. I’ve been using them for a year or two and they are fabulous. A special mention to Ben and Frank for dealing with all... See more

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Rated 5 out of 5 stars

My account manager is Shahin absolutely brilliant she’s switched on knows her job very helpful asked questions about my business and has a understanding of how to get traffic to site and what works to... See more

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Rated 5 out of 5 stars

My business has been looked after by Jess for the last 3 years and she has been excellent, truly personal service and made an effort to keep smiling during our monthly calls.

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Rated 5 out of 5 stars

The Directory Guys team are very professional, friendly and knowledgeable! Well recommend! Thank you all!

Company replied

Rated 5 out of 5 stars

Very friendly service from Karla. I am not the most tech savvy and Karla was very helpful and patient with all the questions I had and made it easy to understand each element of the service provided.... See more

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Rated 5 out of 5 stars

Karla was so helpful got me the best upgrade and is sorting my new fave lifted web site and all amenities behind the scene top girl and organisation to help any businesses big or small thanks so much!... See more

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Rated 5 out of 5 stars

Job well done. Exellent diret communication to the audience. What really impress me is the fact that she put client interst in priority.

Company replied

Rated 5 out of 5 stars

Jamie has helped to set account up for me for my 3 locations. Was very easy to talk to and he gave me a good deal. Would 100% recommend

Company replied

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4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 26% of negative reviews

Typically replies within 2 weeks


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Rated 2 out of 5 stars

Very little effort and just false enthusiasm to get you to stay

Very little effort into posting - its like AI written updates for google business page updates which are such low effort for the money I had been paying. Not much engagement after the 3 months passed and they try to pull wool over your eyes by having a friendly and enthusiastic voice telling you that this is part of the process even though I had exceeded the 3 months and still little engagement on Google. I disengaged from the team and let the service continue regardless of the money because I didn't care at that point as I was doing my independent SEO growth which has been way better now. At least be real with me and tell me what you are actively doing instead of glazing over it with positivity, using emotions - because in business that does not work with me.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

The Directory Guys have really helped my business get noticed online. Since working with them, I’ve seen a big boost in visibility, and it’s freed me up to focus on other parts of my business. Definitely recommend!

October 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Fast response plumbers Ltd

As a advertising customer with The Directory Guys Ltd UK I am very pleased with the response I get when I call Andre is very understanding and gives me honest answers keeping me pleased to be with a caring outfit

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Gino at the directory guys is very easy to talk to

Gino at the directory guys is very easy to talk to, gives great honest advice and doesn't rush you into making decisions you are not sure about. I have spoken to him a number of times throughout my membership with the directory guys and every call was great communication, and felt like my questions / queries were dealt with in a professional manner.

October 28, 2025
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you so much for taking the time to share your experience! Please call your account manager and take advantage of our referral scheme!

Rated 5 out of 5 stars

Shanell my account manager is always…

Shanell my account manager is always attentive and cheaful and very genuine
Very happy with the service given

October 28, 2025
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your feedback! If you need any further assistance just give your account manager a call and we'll be happy to help

Rated 5 out of 5 stars

Jess

Jess, very kind, helpful and knowledgeble person. Recommended

October 28, 2025
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for the feedback! We appreciate your recommendation and you can give your account manager a call to take advantage of our referral scheme

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Rated 5 out of 5 stars

That bird who works for the Directory…

That bird who works for the Directory Guys. Shaheen her name is.. She is the next best person I have met since I went self employed and that feels like forever ago.

January 31, 2025
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for the feedback! We’re happy to hear that Shaheen made such a positive impression. If you need any further assistance, just give your account manager a call

Rated 5 out of 5 stars

Tia is a marketing genius

Tia is a marketing genius. Great ideas along with great results i recommend her for your business marketing needs.

Thanks Tia.

October 24, 2025
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your feedback! We’re glad to hear that Tia’s ideas and results have made such a positive impact. We appreciate your recommendation!

Rated 5 out of 5 stars

Nice lady

Nice lady, chatty and warm but not pushy. Gives a good impression for the directory guys.

October 24, 2025
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you for your feedback! We appreciate you taking the time to share your review. Please reach out to your account manager if you need further assistance

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Rated 5 out of 5 stars

Great service

We have used TDG for many years and are delighted with the results.

October 24, 2025
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you so much for your continued trust and support over the years! Please reach out to your account manager to enquire about our referral scheme

Rated 5 out of 5 stars

Shaheen has been looking after my…

Shaheen has been looking after my account and has been doing amazing job! Keeps me in mind when making decisions and actually helps with my business which I am very grateful for! Keep up the good work Shaheen :)

October 24, 2025
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you so much for your feedback! We’re delighted to hear that Shaheen has been such a great support. We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

what an amazing team and my account…

what an amazing team and my account manager page also is amazing, very attentive, easy to understand and straight to the point!!
Would highly recommend these guys….
Jay Conners/ MD
HTH CONSTRUCTION Ltd

October 20, 2025
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you so much for your feedback! We're thrilled to hear you’ve had such a great experience with our team and that Paige has been so helpful and attentive. We appreciate your recommendation

Rated 5 out of 5 stars

Brilliant to deal with

Very easy to deal with. Provided a great and efficient service, at a fair price. Also, as a gay couple we felt totally at ease, which is not always the case. Would definitely use them again.

October 23, 2025
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

We’re so glad to hear you found our service easy, efficient and fair! We truly appreciate your feedback and if you need any support then just give your account manager a call

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Rated 1 out of 5 stars

⭐ 1 Star – Total Scam! Complete Waste of Time, Money, and Energy

⭐ 1 Star – Total Scam! Complete Waste of Time, Money, and Energy

I honestly regret ever trusting this company — and especially Jess, who completely misled me from the very beginning. Everything she promised turned out to be nothing but fake stories and empty words.

Jess confidently told me I’d be on the first page within weeks and in the top 3 within 3 months because there wasn’t much competition in my area. That sounded professional and convincing at first — but it was all lies. Months have passed and absolutely nothing has been done.

Every time I asked for an update, Jess repeated the same scripted lines like “it’s in progress” or “we’ve reappealed to Google,” yet not a single email, proof, or real result was ever shown. My account has been suspended for over two months, and they’ve done absolutely nothing to fix it. They even told me a new business profile was created — when I checked, it simply didn’t exist!

This whole experience has been infuriating, stressful, and a complete waste of my time and money. They just keep making promises to keep you quiet, but behind the scenes, nothing is actually happening. I feel completely cheated and deceived by this company.

If you value your money, your time, and your peace of mind — stay far away from them. They’ll take your money, make fake promises, and deliver absolutely nothing. One of the most frustrating and dishonest companies I’ve ever dealt with.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Jess was great for me and my business

Jess was great for me and my business. She was very easy to work with, I was very impressed with Directory Guys. As a result I have just had my most successful year to date. Highly recommend to help get your business out there.

October 21, 2025
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you so much for your amazing feedback! We’re delighted to hear that Jess and the team were able to make such a positive impact on your business. We truly appreciate your recommendation!

Rated 5 out of 5 stars

The Directory Guys team are very…

The Directory Guys team are very professional, friendly and knowledgeable! Well recommend! Thank you all!

October 20, 2025
Unprompted review
The Directory Guys Ltd UK logo

Reply from The Directory Guys Ltd UK

Thank you so much for your feedback. We’re thrilled to hear that you found our team professional, friendly, and knowledgeable. If you need any further support, please reach out to your account manager

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