Verified
I literally gasped when I opened the box. I was that impressed with the quality and the craftsmanship of my Sienas. I had a question about the sizing that I left in the site and got a quick answer cle... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Shoes: beautiful, exactly as pictured. Compliments abound. I could not find shoes of comparable quality anywhere in my city (Vancouver Canada) Customer service: incredible. Talked to me for twe... See more
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Over the last couple of years I have bought several pairs of shoes and boots from this company. I have been uniformly impressed with Thomas Bird's take on classic styles, most recently a pair of v... See more
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Verified
Extremely well designed shoes, with high-quality construction. Perfect fit. Rapid delivery. Friendly and helpful customer service. Full marks to Thomas Bird.
Company replied
Verified
pretty amazing products i am really happy. The only thing that makes this less than 5 stars is they don't offer a refurbishment service like other luxury shoe makers.
Company replied
Verified
Sizes run large by about 1/2 to 1. Shoes take a bit to break in, but they are high quality. If shipping internationally (I’m a US customer) expect an extra day on expedited shipping, but I was impress... See more
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Verified
The ability to actually speak to somebody in the phone is something I value, and the fact that Ann took the trouble to phone me to make sure all was well was, to my mind, exceptional customer service.... See more
Company replied
Top-flight customer care in my most recent order: prompt, courteous and attentive. I continue to be very impressed with this small, quality-focussed company, and with its outstanding range of Italian... See more
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My experience - having purchased a range of shoes from Thomas Bird over the last couple of years (chelsea boots, harness boots, double monks and wholecut oxfords) - is very positive. I appreciate the... See more
Company replied
The whole experience was fantastic. I had questions before deciding on which pair, and the Thomas Bird team were knowledgeable and helpful in helping me make the right choice. I was not disappointed... See more
Company replied
Verified
Thomas Bird is a class organization. Everything from styling ideas, shoe selection and quality, coloration options and svelte shoe shapes. If you are tired of frumpy boring dress shoes and boots, Thom... See more
Company replied
I bought the Benson wholecut shoes in olive one year ago (very satisfied with them) and was pleased to see Thomas Bird release a new offering in almond tan. What drew me to the almond tan is t... See more
Company replied
Verified
The wrong sized shoes were sent initially, but they quickly sorted it out after notifying them. Very quick turnaround from their customer service team.
Company replied
Verified
The customer service and engagement, along with the amazing look and quality of the shoes, are what really set Thomas Bird apart. I needed a new pair of shoes for my daughter’s wedding just a few days... See more
Company replied
Verified
Fabulous quality. My husband's current favorite! Entire process is streamlined and efficient. Shipped quickly to USA and was in the closet on rotation for work within a week!
Company replied
Invited
I recently purchased a pair of Thomas Bird Bourne Double Monk Strap shoes for my upcoming wedding. The folks there are wonderful to work with. They shipped very fast. When my shoes arrived I discovere... See more
Verified
Another outstanding experience with this small but very customer-focussed company. I am amazed at how quickly orders are processed and delivered (five days from order to delivery in New Zealand), and... See more
Company replied
Verified
Loving my blue suede Thomas Bird loafers. Stylish and comfortable, another great addition to my wardrobe. And shopping From the UK to US was super fast.
Company replied
One Saturday, I was searching for a new pair of higher-end shoes and came across Thomas Bird through a search engine. I clicked the link, but I was skeptical about what I would find, given my pr... See more
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Verified
My experience with Thomas Bird has been amazing. I first found them more than a year ago and now I have more than 10 pairs of shoes. Amazing quality and comfort. The colours are the best in the market... See more
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I never normally write reviews, but my experience with thomas bird was so good, I had to mention it to the wider online community! I came across the site after searching for a new pair of formal brogu... See more
Verified
My ordered items were delivered two days earlier than promised date. This unprecedented and it blows up my mind. Keep it up TBLON. Promise made promise kept
Company replied
Verified
Very good looking him choose elegant man in Italy and everything was very quickly delivery in five days is my first pair of shoes, but it’s not going to be the first time. I love the shoes thank you f... See more
Company replied
Thomas Bird Never fails. I have numerous pairs of monkstraps and boots. All have been top quality, delivered on time and fit consistently well. Highly recommended.
Company replied
Verified
Really good products for a fair price, and fast shipping without unexpected costs.
Company replied
Verified
Quick delivery, beautifully wrapped and presented, rapid response and support when I needed to change the size
Company replied
Verified
From the moment I ordered my shoes, to the customer service person that corrected the color and insert, to the speedy delivery! Top class service and quality.
Company replied
Verified
Very happy with my purchase - the leather is fine and the partial rubber city sole is a thoughtful touch.
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Verified
Great boots. Very comfortable throughout. I had to exchange my original order for 1 size up.
Company replied
The shoes came as expected, delivery was fast, and they didn't disappoint. The shoes look great!
Company replied
Verified
in my experience with Thomas Bird shoes is i love the style and quality. i get a lot of compliments
Company replied
Verified
The team is very conscious of my interest and of the boys participating and we were very responsive
Company replied
Beautiful shoes with great service. My husband was very pleased and the quality was superb. Thank you!
Company replied
Verified
The weekend bag, was what i expected from what i saw in the pictures. Good quality
Company replied
Verified
Samantha was great to deal with. Very efficient and professional.
Company replied
Verified
Beautiful shoes and matching leather belt. Such excellent quality and very comfortable.
Company replied
Verified
Easy to buy. Amazing quality
Company replied
Verified
Great Service and great shoe quality
Company replied
Verified
Great Product. Perfect red
Company replied
Verified
Great shoes. Quality Leather. Excellent customer service.
Company replied
Verified
Good communication and very fast delivery.
Company replied
Verified
Excellent quality
Company replied
Company details
Written by the company
Looking for shoes that are a little different? More style, better colours, beautiful quality, and amazing value? All Italian made? Welcome to Thomas Bird. Browse our collections of wholecuts, oxfords, brogues, monk straps, loafers and chelsea boots.
Contact info
Carousel Way, Riverside, NN3 9HG, Northampton, United Kingdom
- +442078460172
- help@tblon.com
- tblon.com
4.7
Excellent
59 reviews
Verified
Reply from Thomas Bird London
Dear Eric,
We are really pleased to hear how happy you are with your shoes and also the service. We always strive to offer the best service we can and your delivery was very quick. We hope you are enjoying wearing the shoes and matching belt and look forward to welcoming you back again soon.
Kind Regards
Ann
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Verified
Reply from Thomas Bird London
Dear Saleh,
Thank you so much for your review of Thomas Bird we are really pleased to hear how happy you are with your shoes and matching belt. I know you had been undecided about sizes but had been in communication to ensure you received the right sizes. We are looking forward to receiving that next order for the green ones!
Kind Regards
Ann
Verified
I literally gasped when I opened the…
I literally gasped when I opened the box. I was that impressed with the quality and the craftsmanship of my Sienas. I had a question about the sizing that I left in the site and got a quick answer clear response. Now all I need is a pair of equally beautiful tall boots…
September 29, 2025
Reply from Thomas Bird London
Dear Arabella,
Thank you so much for your lovely review we are so pleased to hear how happy you are with your new Siena's. Please do look at our Florence Boot also which are very similar in design and although maybe not classed as a tall boot like you are looking for they are a very elegant calf length boot. We hope you enjoy wearing your new shoes.
Kind Regards
Ann
Verified
My experience with Thomas Bird has been amazing …
My experience with Thomas Bird has been amazing. I first found them more than a year ago and now I have more than 10 pairs of shoes. Amazing quality and comfort. The colours are the best in the market. To be blunt I love you Thomas Bird. Thank you so much.
September 14, 2025
Reply from Thomas Bird London
Dear Sami,
Thank you so much for your glowing review of Thomas Bird. We are so pleased to hear how happy you are and you have definitely built up quite a collection of shoes now. We are always trying to update and include new ranges for customers just like you that buy so frequently but you can't beat some of the timeless classics we also sell in some amazing colours. We look forward to welcoming you back again soon for your next pair.
Kind Regards
Ann
Verified
Quick delivery, beautiful boots
Quick delivery, beautifully wrapped and presented, rapid response and support when I needed to change the size
September 14, 2025
Reply from Thomas Bird London
Hi Chris,
Thank you for the wonderful review, we aim to please our customers and provided support to make a happy shopping experience for you with Thomas Bird. We look forward to you shopping with us again soon.
Kind regards
Samantha
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Verified
Excellent product
Extremely well designed shoes, with high-quality construction. Perfect fit. Rapid delivery. Friendly and helpful customer service. Full marks to Thomas Bird.
September 15, 2025
Reply from Thomas Bird London
Hi Justin,
Thank you for reviewing Thomas Bird. We are so pleased to hear how happy you are with your new Hampton Penny Loafers they are an extremely popular style that we offer in many different colours. We are happy that you found the whole shopping experience enjoyable and hope to see you back shopping with us again soon.
Kind Regards
Ann
Verified
Great products with fast shipping
Really good products for a fair price, and fast shipping without unexpected costs.
September 14, 2025
Reply from Thomas Bird London
Dear Sebastiaan,
Thank you so much for your review of Thomas Bird. We are really pleased to hear how happy you are with the service and we hope you are enjoying wearing your shoes.
Kind Regards Ann.
Verified
pretty amazing products
pretty amazing products i am really happy. The only thing that makes this less than 5 stars is they don't offer a refurbishment service like other luxury shoe makers.
September 1, 2025
Reply from Thomas Bird London
Dear Stuart, Thank you very much for your review of Thomas Bird. We are really pleased to hear how happy you are with your shoes and boots. Sorry we are unable to offer inhouse refurbishment it's just not cost effective for us to send individual pairs back to Italy but if you can find a local independent cobbler they are worth their weight in gold (I know mine is) and they can normally re-sole and refurbish most shoes and boots. We hope to see you back shopping with us again soon. Kind Regards Ann.
Verified
Can't wait to order my next pair
Shoes: beautiful, exactly as pictured. Compliments abound. I could not find shoes of comparable quality anywhere in my city (Vancouver Canada)
Customer service: incredible. Talked to me for twenty minutes on the phone to review how my measurements should influence sizing, and about the colour and profile of several shoes. They followed up with side-by-side pictures of the shoes I was interested in. The shoes I ordered fit perfectly, and only thanks to their help.
Value: worth every dollar
Delivery: received to my home in Canada within 2 business days.
July 25, 2025
Reply from Thomas Bird London
Dear Wyatt,
Thank you so much for reviewing Thomas Bird. We are so pleased you like your shoes and that they fit so well. It is never easy to gauge if a product will fit you right but we are always here to help where we can and there's several ways of making contact with us to try and pick the perfect pair. It is always nice when we receive such lovely feedback about our service so thank you very much. We are so pleased to hear how quick you received your order that's very quick to Canada! We hope to see you back shopping with us again soon.
Kind Regards
Ann
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Verified
What came first ? the Ferrari or Thomas Bird Shoes?
Thomas Bird is a class organization. Everything from styling ideas, shoe selection and quality, coloration options and svelte shoe shapes. If you are tired of frumpy boring dress shoes and boots, Thomas Bird has the answer. Like a Ferrari, Thomas Bird Shoes have intoxicating shapes, skinny waists and lovely shades and knockout colors. Greater still is Bird's attention to customer service. It's easy to order and shipping is lightning fast. if you need to make a change - no problem for easy return or easy exchange. I've never met more gracious team members who are more than helpful both communicating quickly and completely either electronically or over the phone. How often do you get a helpful expert on the phone these days ? Never. I had the pleasure of being helped my Sam. She is a marvel at getting it right and went out of her way to make sure I was clear on her solutions. I can't wait to buy more shoes from this firm. It's truly well thought out end to end. Congratulations on how to win over customers. Great Products and Great Service. It matters. PS...I am pretty sure the most recent shiny black Ferrari I just saw was patterned after the Memphis side zip boot.
July 29, 2025
Reply from Thomas Bird London
Hi Richard,
Thank you so much for your amazing review, we try our upmost to keep our customers happy and to help wherever we can.
We appreciate you comparing us to Ferrari, this is the aim with our product to keep the quality and style top class.
We look forward to hearing from you soon.
Kind regards
Samantha
Verified
Fabulous All The Way Around!
Fabulous quality. My husband's current favorite! Entire process is streamlined and efficient. Shipped quickly to USA and was in the closet on rotation for work within a week!
July 24, 2025
Reply from Thomas Bird London
Dear Juan Carlos,
Thank you for your fantastic review. We are so pleased to hear that your husband loves his beautiful Hampton loafers in brown shoes and that the delivery was quick and efficient.
Your review means the world to us, and we are grateful for your support.
Looking forward to serving you in the future!
Kind regards,
Samantha
Verified
Loving my blue suede Thomas Bird…
Loving my blue suede Thomas Bird loafers. Stylish and comfortable, another great addition to my wardrobe. And shopping
From the UK to US was super fast.
July 23, 2025
Reply from Thomas Bird London
Dear Jonathan,
Thank you so much for your review of the Hampton in blue suede. We're thrilled that you find them stylish and comfortable. It's wonderful to know they're making a positive impression. Also thank you for mentioning the super fast shipping, we aim to get the items to our customers as quickly as possible.
Warm regards,
Samantha
Verified
Reply from Thomas Bird London
Dear Sean, Thank you very much for your review of Thomas Bird. We are really pleased to hear how happy you are with the service and delivery and hope to see you back shopping with us again soon. Kind Regards Ann.
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Verified
The ability to actually speak to…
The ability to actually speak to somebody in the phone is something I value, and the fact that Ann took the trouble to phone me to make sure all was well was, to my mind, exceptional customer service. I shall be ordering another two pairs of the Henley Tassled loafers and Brown and Blue very soon.
July 25, 2025
Reply from Thomas Bird London
Thanks you for taking the time to leave the wonderful review. We do like to offer the best support we can to our customers and pride ourselves on giving the best customer service we can.
It is great to hear this feedback and look forward to hearing from you again.
Kind regards
Samantha
Verified
Great Service and great shoe quality
July 15, 2025
Reply from Thomas Bird London
Dear Jean, Thank you very much for your kind words and also your continued loyalty. We are pleased to hear how happy you are with your shoes. Kind Regards Ann.
Verified
in my experience with Thomas Bird shoes…
in my experience with Thomas Bird shoes is i love the style and quality. i get a lot of compliments
July 14, 2025
Reply from Thomas Bird London
Dear David,
Thank you so much for reviewing Thomas Bird. We are so pleased to hear how happy you are with your recent purchase of the Harrow in Black and that you love the style and quality of the shoes. It's great news you are getting lots of compliments too.
We appreciate your loyalty and hope to see you back shopping again soon.
Kind Regards Samantha
Verified
Reply from Thomas Bird London
Dear Pollyanna,
Thank you so much for reviewing Thomas Bird. We are so pleased to hear how happy you are with your recent purchase and that the quality of the shoes are amazing.
We appreciate your loyalty and also that you find it easy to place your order, we hope to see you back shopping again soon.
Kind Regards Samantha
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Verified
Great boots
Great boots. Very comfortable throughout. I had to exchange my original order for 1 size up.
July 14, 2025
Reply from Thomas Bird London
Dear Matthew, We are pleased to hear how you love the boots and we hope the process of exchanging them to a different size went well for you.
Kind Regards
Ann
Verified
Beautiful shoes and matching leather…
Beautiful shoes and matching leather belt. Such excellent quality and very comfortable.
July 21, 2025
Reply from Thomas Bird London
Dear Alice, We are so happy to hear you love the shoes and matching belt. We really hope you enjoy wearing them and hope to see you back shopping with us again soon.
Kind Regards
Ann
Verified
Samantha was great to deal with
Samantha was great to deal with. Very efficient and professional.
July 21, 2025
Reply from Thomas Bird London
Dear Chesley, Thank you for your lovely comments regarding Samantha. I know we had quite a few issues with delivering to you but hopefully now your son is happy with his shoes.
Kind Regards
Ann
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