Long‑time user, but the mobile app has a serious bug: "Do Not Disturb" mode keeps re‑enabling, causing missed customer chats. I reported the issue with full details and logs. No reply from support. Ve... See more
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I haven’t tried the service yet, but I’m about to. From what I’ve seen, they’re improving rapidly, and their free version is surprisingly powerful, more than enough to run an eCommerce website.
Tried once again to talk to tawk about a customer that steals off the disabled and vulnerable people ( AURALISE MOBILITY ). No luck. Just going round and round in circles. Don't care where the money... See more
They are supporting Scam Sites, Giving Horrible services, not professional at, all, they are being used in service on sites are scam, Ponzi scheme. Look at internet you should find sites of Investmen... See more
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Company details
Written by the company
tawk.to is the most widely used chat application on the planet with over 5 million users. Best of all, we are FREE forever! Check out why we're free here: https://www.tawk.to/why-free
Contact info
187 East Warm Springs Rd, SB298, 89119, Las Vegas, NV, United States
- sienna.rubio@tawk.to
- tawk.to
2.4
Poor
99 reviews
Replied to 30% of negative reviews
Typically takes over 1 month to reply
Nearly 2 Years of Work, but Treated Like Just a Number
I worked with Tawk.to for 1 year and 11 months, consistently providing 16 hours per week of service for their clients. In all that time, not once did I receive a proper performance review, recognition, or even basic acknowledgment of my efforts. Instead of treating me as a valued part of the team, I was seen as just a random person filling in for their clients.
Tawk.to does not view its workers as people who contribute to their growth but merely as disposable contractors. There is no clear path for development, no fairness in treatment, and no real sense of belonging. Nearly two years of loyalty amounted to nothing more than being brushed aside without appreciation.
If you are looking for stability, respect, or professional growth, I strongly recommend staying away from Tawk.to. They do not support their people, and your hard work will go unnoticed and unappreciated.
September 5, 2025
Unprompted review
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Long‑time user
Long‑time user, but the mobile app has a serious bug: "Do Not Disturb" mode keeps re‑enabling, causing missed customer chats. I reported the issue with full details and logs. No reply from support. Very disappointing service.
September 4, 2025
Unprompted review
Verry Verry good
August 27, 2025
Unprompted review
I Liked them
I haven’t tried the service yet, but I’m about to. From what I’ve seen, they’re improving rapidly, and their free version is surprisingly powerful, more than enough to run an eCommerce website.
August 15, 2025
Unprompted review
Tried once again to talk to tawk about…
Tried once again to talk to tawk about a customer that steals off the disabled and vulnerable people ( AURALISE MOBILITY ). No luck. Just going round and round in circles.
Don't care where the money comes from as long as they earn. So in my opinion they are as bad as their customers. STEALING OFF THE DISABLED AND VULNERABLE PEOPLE.
July 21, 2025
Unprompted review
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Delhi game in the match not amount…
Delhi game in the match not amount please madam checking
June 13, 2025
Unprompted review
Robotradx is a scam aka exvb.com aka nxcai.com. using iether tawk.to or jivochat
Robotradx aka exvb.com aka nxcai.com is now a new scam with the same AI algorithm using tawk.to as a chat support. People please be careful out there. Scams are all over the internet. Write now there isn't one not one platform that is not scamming people online. From games to trading apps, all are just scamming people. SAD.
May 11, 2025
Unprompted review
Real time not working platform agent…
Real time not working platform agent thas rather
Ing is low
April 24, 2025
Unprompted review
Reply from tawk.to
Hi,
Thank you for your feedback. We’re sorry to hear about your experience.
We understand that there have been issues with the real-time functionality of the platform and concerns about agent performance. Please know that we’re actively looking into this and will take the necessary steps to address it.
Your input is valuable, and we appreciate you bringing this to our attention. We’ll follow up shortly with any updates or improvements we can implement.
Best regards,
tawk.to
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This is the best company ever
This is the best company ever. It has all features other scammers such as TIDIO have, and its free.
Dashboard is great, everything is awesome! So glad I've discovered this gem
God bless you guys!
March 4, 2025
Unprompted review
Can't setup / confirm e-mail forwarder
I wanted to setup e-mail forwarder in tawk.to. No way to confirm e-mail address. Hostinger requested to send them e-mail header they receive. I'm waiting 2 weeks already and no help at all. Chats with them suggest "setup a call with our team". After the call the outcome is, "I'll escalate it" and "this will be tackled by development team". But they can't even send the confirmation e-mail header requested by Hostinger. For Tawk.to reference - the ticket #486304.
Another thing is this. Most of web traffic these days are from mobile phones. Once you setup your widget, it expands and covers ALL your website on a mobile device. There is no way to change it. It does not look professional this way.
Final thoughts: nice idea, but in practice, it is useless and waste of your time.
March 7, 2025
Unprompted review
Useless
Useless. 13 stages to set up. No telephone help. Just a similar platform to get help. Each message takes around about seven minutes to receive a reply. What a complete waste of time.
January 17, 2025
Unprompted review
No refund on yearly renew even with no use. Poor
I never used their platform, and when it auto renewed for the second year I asked for a refund. They refused to provide the refund. I feel most good SAAS companies provide a refund in this instance WHEN the user is clearly not using the service at all.
December 7, 2024
Unprompted review
Reply from tawk.to
Hi Connor,
Thank you for reaching out and sharing your experience. We apologize for any frustration caused by the auto-renewal of your subscription and for not meeting your expectations regarding a refund.
We understand that some users may not actively use the service, and we aim to provide a fair and transparent process in such cases. While our current policy does not include automatic refunds for renewals, we value your feedback and will review your case to see how we can better accommodate situations like yours in the future.
Please feel free to contact us directly at support@tawk.to to discuss this matter further, and we will do our best to find a resolution that works for you. Your feedback is important to us, and we are committed to improving our customer experience.
Thank you for bringing this to our attention, and we appreciate your understanding.
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BEWARE - STEALING DATA
We have been using TAWK for a month when our knowledge base page, provided as a service for support tickets, and information was showing a PHISHING SCAM alert. I contacted the company and they claim that it is not their product and will do nothing about it. So after a lot of work setting this thing up, we have to uninstall it and start over as they do not stand by their product in any way. Do NOT USE Tawk. They have absolutely no checks and balances and will provide a product that may be STEALING DATA FROM YOUR customers. I would give 0 stars if I could.
November 24, 2024
Unprompted review
Reply from tawk.to
Hi Ami,
We are deeply sorry to hear about your experience with our knowledge base service and the phishing scam alert you encountered. We understand how concerning and frustrating this must have been, especially after the effort you put into setting up the system.
Please know that we take such issues very seriously, as the security and trust of our users are our top priorities. We apologize if our initial response did not address your concerns adequately. Our team is committed to investigating this matter further to ensure the integrity and security of our products.
We would like to work with you to understand more about the issue you faced and find a way to make this right. Please reach out to us directly at support@tawk.to, and we will prioritize your case to provide a swift resolution.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our services and support.
Waste of time & money
Using this company was a BIG mistake on our part. Their interface is not the best and very limited. We paid to have the trademarks removed but were so disappointed in the functionality and the low rate of success with our customers. Constant email issues. Customer support is bad. I cancelled this and asked for a refund for both our sites as tawk.to was literally hurting our business which we have now proved after moving to Podium. Tawk.to have refused to issue a refund stating their system works as intended. This is not a good company to do business with! Keep clear of this chat system if you want to maintain a high level of customer connection within your website/business.
November 5, 2024
Unprompted review
Reply from tawk.to
Hi Ollie,
We are truly sorry to hear that your experience with Tawk.to did not meet your expectations. We understand how important it is to have a reliable and effective chat system, and we regret that our interface, functionality, and customer support fell short of your needs.
We take your feedback seriously and are continually working to improve our platform and services. We apologize for the email issues and any inconvenience caused by our support team’s response. While we follow our refund policy, we acknowledge your concerns and understand the impact this has had on your business.
Please know that your feedback will be reviewed by our team to address the issues you’ve raised. If you would like to discuss this further or have any additional suggestions on how we can improve, please feel free to contact us at support@tawk.to.
Thank you for bringing these matters to our attention. We appreciate your feedback and are committed to enhancing our services.
A brilliant FREE product!
Pretty sure most of the negative reviews are by jealous competitors, because in my experience Tawk is a valuable live chat widget that costs nothing to use. Customisable, flexible widgets, a decent phone app, easy integration with WordPress - what's not to love?! Ignore the haters, most of them are either fake, clueless or just spiteful.
October 31, 2024
Unprompted review
Reply from tawk.to
Hi Nick,
Thank you for sharing your positive experience with Tawk.to. We’re delighted to hear that you find our live chat widget valuable, customizable, and easy to integrate with platforms like WordPress. It’s feedback like yours that encourages us to continue improving and offering a free, flexible solution for our users.
We understand that reviews can vary, and we appreciate your support and confidence in our service. Rest assured, we are committed to addressing any concerns raised by users, genuine or otherwise, to ensure we provide the best possible experience for everyone.
If you have any suggestions or need further assistance, please don’t hesitate to reach out to us at support@tawk.to. We’re always here to help and appreciate your continued support.
TAWK.TO will hurt your companies brand…
TAWK.TO will hurt your companies brand name.
I tried the service for a month. Then canceled my account and deleted the plugin but my mailbox still gets filled with error emails from Tawk.to. I have been waiting since last week for a reply. This morning I got on a chat with them and they said "book a call with our tech team maybe they can help"
Next appointment is available at 8:30pm tonight.
12 more hours of dealing with this problem minimum.
Is it possible to care any less? I dont think so.
Tawk.to does not give a F. Clearly.
October 25, 2024
Unprompted review
Reply from tawk.to
Hi Venmo,
We are truly sorry to hear about your frustrating experience with Tawk.to. We understand how important it is to have issues resolved promptly, and we apologize for the delays and inconvenience you have encountered.
Receiving error emails after canceling your account and deleting the plugin should not happen, and we recognize the need to address this matter urgently. We also regret the long wait times for support and the additional frustration this has caused.
To expedite the resolution of your issue, we will prioritize your case with our technical team. Additionally, please feel free to email us at support@tawk.to with any further details so we can assist you more effectively.
Your feedback is valuable to us, and we are committed to improving our service and support experience. We appreciate your patience and understanding as we work to resolve this matter as quickly as possible.
Thank you for bringing this to our attention, and we apologize once again for the inconvenience.
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Extremely Disappointing Service
We engaged this recruitment agency with high hopes, but unfortunately, they have not delivered on their promises. The employee they placed with our company went missing in the middle of her assignment without any contact, leaving critical work unfinished and without a proper handover. Despite this, the agency has not managed to track her down or provide any compensation for the hours and days she did not work.
Additionally, the agency failed to track hours, timesheets, or the employee's work. They did not have any contact information for their own contractors and did not conduct regular check-ups. To make matters worse, they did not pay our contractor for two months, leading her to come to us for money to pay her bills so she could continue working.
Overall, this experience has been extremely frustrating and unprofessional. We cannot recommend this agency to anyone looking for reliable recruitment/support services.
September 16, 2024
Unprompted review
Reply from tawk.to
Hi Anji,
Thank you for sharing your detailed feedback regarding your experience with our recruitment agency. We sincerely apologize for the inconvenience and frustration this situation has caused.
We are deeply concerned to learn about the issues you faced, including the disappearance of the employee, the lack of communication and proper handover, and the failure in tracking hours and timesheets. These are not the standards we strive to uphold, and we take your concerns very seriously.
Our team is currently reviewing the circumstances surrounding this incident to identify where we fell short and ensure that such issues do not recur in the future. We are also working to improve our processes for monitoring contractors, maintaining regular check-ins, and ensuring timely payments.
We understand the impact this situation has had on your company and are committed to rectifying the matter. We would appreciate the opportunity to discuss this further and explore ways to make amends. Please let us know a convenient time for a call or meeting.
Additionally, feel free to reach out to us at support@tawk.to for any further assistance or to discuss this issue in more detail.
Once again, we apologize for the negative experience and thank you for bringing these matters to our attention. Your feedback is invaluable in helping us improve our services.
Used Tawk.to for years and question who…
Used Tawk.to for years and question who the people are who are leaving negative reviews.
Its free
It allows us to chat to users in real time
We collect data
If you complain about such a service you are a moron
October 22, 2024
Unprompted review
Reply from tawk.to
HI Kenny,
Thank you for sharing your experience with tawk.to. We’re thrilled to hear that you’ve been using our service for years and find value in the features we provide, such as real-time user chat and data collection.
We understand that reviews can vary, and while we appreciate positive feedback like yours, we also take all reviews seriously to continuously improve our platform. Our goal is to provide a valuable, free service to all users, and we’re committed to addressing concerns constructively.
Your support and continued use of tawk.to mean a lot to us. If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out.
Thank you for being a part of the tawk.to community!
Passable but you should look at alternatives
We used it for a few years, it's passable but if it wasn't free and we hadn't spent so much time populating our data, I would have moved after 3 months.
It's unnecessarily complicated. The UI is pretty terrible. I just felt like I was always fighting it.
Customer service is pretty terrible, even if you can manage to reach a human.
It might be free to use, but the investment in time and effort is far more than most other solutions require. I certainly won't recommend it to anyone.
September 15, 2024
Unprompted review
Reply from tawk.to
Hi Shawn,
Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience with our product didn’t meet your expectations, and I understand how frustrating it must have been to navigate the challenges you mentioned.
We strive to provide a user-friendly experience, and I appreciate you bringing the issues with the UI and customer service to our attention. Your insights are valuable to us, and we’ll be sharing them with our team as we continue to make improvements.
I understand that the time and effort you’ve invested in using our platform are significant, and I regret that it hasn’t been a smoother experience for you. If you have any specific suggestions or concerns you’d like to share further, please feel free to reach out. We’re always looking for ways to improve.
Thank you again for your candid feedback, and I hope we can regain your trust in the future.
Best,
Elle
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