No refund on yearly renew even with no use. Poor
I never used their platform, and when it auto renewed for the second year I asked for a refund. They refused to provide the refund. I feel most good SAAS companies provide a refund in this instance WHEN the user is clearly not using the service at all.
Reply from tawk.to
Hi Connor,
Thank you for reaching out and sharing your experience. We apologize for any frustration caused by the auto-renewal of your subscription and for not meeting your expectations regarding a refund.
We understand that some users may not actively use the service, and we aim to provide a fair and transparent process in such cases. While our current policy does not include automatic refunds for renewals, we value your feedback and will review your case to see how we can better accommodate situations like yours in the future.
Please feel free to contact us directly at support@tawk.to to discuss this matter further, and we will do our best to find a resolution that works for you. Your feedback is important to us, and we are committed to improving our customer experience.
Thank you for bringing this to our attention, and we appreciate your understanding.