BEWARE - STEALING DATA
We have been using TAWK for a month when our knowledge base page, provided as a service for support tickets, and information was showing a PHISHING SCAM alert. I contacted the company and they claim that it is not their product and will do nothing about it. So after a lot of work setting this thing up, we have to uninstall it and start over as they do not stand by their product in any way. Do NOT USE Tawk. They have absolutely no checks and balances and will provide a product that may be STEALING DATA FROM YOUR customers. I would give 0 stars if I could.
Reply from tawk.to
Hi Ami,
We are deeply sorry to hear about your experience with our knowledge base service and the phishing scam alert you encountered. We understand how concerning and frustrating this must have been, especially after the effort you put into setting up the system.
Please know that we take such issues very seriously, as the security and trust of our users are our top priorities. We apologize if our initial response did not address your concerns adequately. Our team is committed to investigating this matter further to ensure the integrity and security of our products.
We would like to work with you to understand more about the issue you faced and find a way to make this right. Please reach out to us directly at support@tawk.to, and we will prioritize your case to provide a swift resolution.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our services and support.