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Rated 1 out of 5 stars

After I placed the order, I started getting daily calls from unknown numbers. They probably sold my information to third parties. I DO NOT RECOMMEND DOING BUSINESS WITH THEM!

Rated 5 out of 5 stars

Had an excellent transaction. Reliable company with quick service. Placed my order on Saturday, received it 5 days later (in Belgium). Don't know where the negative comments come from, trolls? Just ig... See more

Rated 5 out of 5 stars

After placing an expensive order I was disappointed to read all the bad reviews regarding delivery. However, this is NOT the case. The company updates you along the whole way, they provide you w... See more

Rated 5 out of 5 stars

I ordered some rollerblades from sportisimo. Unfortunately they were unable to dispatch them as they were found to be damaged so issued a full refund. I then ordered a more expensive pair. These were... See more

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Company details

  1. Fashion Accessories Store

Written by the company

The largest selection of sports equipment and apparel in Europe. Over 7 million products in stock, including brands like adidas, Nike, Puma, and many more.


Contact info

2.8

Average

TrustScore 3 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 1 week


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Rated 1 out of 5 stars

Bad products

Dont buy anything. I think they ordered from temu accordingly to the quality.
After 200 km i have to throw out everything what i bought

July 21, 2025
Unprompted review
Rated 2 out of 5 stars

extremely laborious reuturns

A return requires filling in an entire A4 page form with many numbers. Then you have to send the package to eastern Europe which costs almost 20 euro from NL.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible. A frivolous company that does not respond to inquiries sent to them. Even after sending several inquiries, you cannot get any information from them about purchases and the products they sell. There is no communication with customers. I assume that they also handle any complaints. I do not know what the contact form on their website is for. Obviously, it is just to mislead customers. My advice is to AVOID THEM.

March 3, 2025
Unprompted review
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Rated 1 out of 5 stars

sportisimo.sk

We ordered a pair of skates, paid online and waited for the order. Then two days later I accidentally found an email from sportisimo eshop in my spam folder informing me that the order cannot be fulfilled.
I would expect an immediate phone call so that we could order something else. The have not returned my money yet. I do not recommend ordering anything from sportisimo.sk

January 14, 2024
Unprompted review
Rated 1 out of 5 stars

Sportisimo in Romania is double charging you.

Sportisimo in Romania is charging you 2 additional Euros if you order something online and you chose a physical pickup of the item instead of delivery. Basically they charge you for the delivery of the item from their main warehouse to she shop.

January 8, 2024
Unprompted review
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Reply from Sportisimo

Buna ziua,

Costul transportului aferent livrarii unui produs din depozitul nostru central din Rep Ceha catre magazinul fizic este de 5.99 Lei in cazul in care clientul este inregistrat si plaseaza comanda din cont, iar pretul de 9.99 Lei este pentru clientii ce nu au un cont sau nu plaseaza comanda din contul Sportisimo.

Va multumesc pentru intelegere!

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Rated 1 out of 5 stars

Never received anything , dissapointing !!!!

I ordered and payed for shoes , I had a GLS tracking number send to me by sportisimo that just stopt in Germany , GLS members sends me to Sportisimo and sportisimo doesn't answer my mails . the site is dissapointing , I was happy to order , read the reviews so felt secure , but never ever received an answer ?
No Shoes and money lost !!!!

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

We are very happy with our baby…

We are very happy with our baby stroller! Unpack and get-set-go straight to the park! Thanks Sportissimo Team, not easy to get it delivered to Croatia, but this one got here in record time (ca. 5 days I think). Much before the announced delivery date :)
Now the reason why I write is, we got really worried at first, since the delivery guys from GLS wrote that they received a damaged package. So I went on googling about the company. I saw all the negative reviews here and I started sending e-mails to GLS and Sportissimo. Turns out, the package had only a little bump on the side and GLS is obliged to write that in the Track-and-Trace report. Sportissimo support answered within minutes and said if anything is wrong, they will send another package. But that was all unnecessary, the baby stroller is magnificent. It is factory new (according to the smell) and fully functional. Our kid was so happy and quiet enjoying the ride in the park :) Sportissimo Croatia -> awesome !

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

Embarrassing

This was the most absurd interaction that I ever had with a retailer. I made an order and asked for delivery to a nearby pick-up point. 10 days later, I received an email saying that the order has been sent back because I did not pick it up, but I had not received any kind of notification about the delivery.
I phoned customer support and I told them about what happened, and they said that I should write about it in an email, as it would be better investigated that way.
I wrote the email, then I got a phone call from support 4 days later. They said that actually the package was never delivered, as the pick-up point no longer exists. They offered to deliver it directly to me, which I considered decent.
Shockingly, 3 days after this phone call, I got another email saying that my order was canceled because the product is not in stock.
Absolutely embarrassing. I made the order on the 16th of August and it was canceled on the 6th of September. 3 weeks wasted with a company that looks unable to do basic business.

August 16, 2023
Unprompted review
Sportisimo logo

Reply from Sportisimo

Buna ziua,

Ne pare foarte rau pentru aceasta nefericita intamplare, am fost informati despre comanda si traseul coletului dvs, care din cauza unor erori tehnice a fost intors in depozitul nostru, iar dvs nu ati putut intra in posesia acestuia. Din pacate, au existat probleme cu transmiterea datelor catre firma de curierat, motiv pentru care nu am putut onora-o.
Va promitem ca vom face tot posibilul ca astfel de neplaceri sa nu mai existe, iar toti clientii sa aiba parte de cele mai bune experiente, atat pentru comenzile plasate prin intermediul site-ului, cat si pentru vizitele in magazinele noastre fizice.

O zi buna!

Rated 5 out of 5 stars

Very good experience

Very good experience. I have searched for specific Armani flip flops everywhere on the internet and could find them only here for a very good price as well. The delivery was fast, took them 3 days to deliver. The package was very good (double packed), consequently the Flipflops are in the best condition.

August 16, 2023
Unprompted review
Sportisimo logo

Reply from Sportisimo

Guten Tag,

Wir freuen uns, dass Ihnen unser Prozess gefallen hat.

Mit besten Grüßen
Ihr Sportisimo Team

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Rated 1 out of 5 stars

No customer service AT ALL!

After returning two pairs of shoes in a Brno store, i was given one gift card with the same value. So i went to the website, made a purchase 55876518. I used a gift card that is supposed to cover the full value of the purchase.
When I insert the code the value goes to "0", but then redirects me to card payment with full value!
Now it says that payment is pending, when we're not supposed to pay.
I contacted whatsapp support, they told me to send an email.
I've sent an email, and there's no response.
I called, and the number is never available.
I'm starting to think i was simply scammed!

May 11, 2023
Unprompted review
Rated 1 out of 5 stars

Safwat

I recived my package, after i open it , i found it not only the Shoes box was damage but also the shoes has a Manufacturing defect which i made a photos of them and send to the customer support, they offered to change it but i should pay for the delivery and wait around 3 weeks. this is the worst online shoppping experience i have ever met.

May 8, 2023
Unprompted review
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Reply from Sportisimo

Hallo,

danke für Ihre Nachricht. Obwohl die Sendung beschädigt ist, wurde die Ware den von Ihnen zur Verfügung gestellten Fotos zufolge in neuem Zustand geliefert. Der Artikel befindet sich im Originalzustand.
Die Bedingungen für die Rücksendung von Waren sind für alle Kunden gleich. Wenn Sie nicht innerhalb von 3 Wochen auf den Versand warten möchten, können Sie die Ware an unser Zentrallager zurücksenden. Eine solche Rückgabe dauert eine Woche.
Im Falle einer Beschädigung der Umverpackung dürfen Sie die Lieferung nicht abholen und verweigern. Oder schreiben Sie mit dem Kurier einen Schadensbericht.

Mit freundlichen Grüßen
Ihr Sportisimo Team

Rated 1 out of 5 stars

Profesionalism ZERO sportisimo romania

Profesionalism ZERO sportisimo romania
I Ordered a pair of shoes and when i opened the box i had the big suprize to find two different shoes inside.
After looong discusions with the eshop team they couldn’t give me pertinent answers and they were very insolent and cocky.
Even now i am waiting for some answers.
I really hope that you will make some changes with the eshop employees because you will loose a lot of customers because of them. I really wanted that pair of shoes but your emplyees made me NOT to buy it anymore. I personally NOT recomand this shop to anyone.

April 5, 2023
Unprompted review
Rated 1 out of 5 stars

Lack of professionalism

Ordered from them a week ago, waited for a couple of days just to tell me that they cannot send my order because they sold it in one of their shops. Waited for nothing :)

February 21, 2023
Unprompted review
Sportisimo logo

Reply from Sportisimo

Dear Valued Customer,
We are sorry to hear about this issue and the inconvenience caused by this order.
Unfortunately, there was a system error in updating the stock, and the product has been sold in the store, but still visible online. The error has been detected and corrected during processing. The order has been created on 18.2. in the evening and we have cancelled it on 22.02. During this period, we tried our best to not have to cancel the order, but it was not possible. Please accept our apology for the situation and the resulting complications. Sportisimo Team!

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Rated 1 out of 5 stars

Would not recommend that shop at all

Would not recommend that shop at all, specially with international posting. Huge delays in everyting, posting, contacting and the worst with getting money back for return. I am waiting weeks to get my money back even that I received message from them that they received the return items.
I will never shop with them again, millions better organized online shops

May 2, 2022
Unprompted review
Sportisimo logo

Reply from Sportisimo

Hi,

wir bedauern, dass es zu Problemen bei Ihrer Rücksendung gekommen ist. Unser Zentrallager befindet sich in Tschechien. Daher kann die Rücksendung bei Rücksendung an unsere Adresse in Deutschland ca. 3 Wochen dauern. Nach Rücksendung der Ware erstatten wir das Geld innerhalb weniger Tage zurück.

Wir danken für Ihr Verständnis und entschuldigen uns für die Unannehmlichkeiten.

Mit freundlichen Grüßen
Ihr Sportisimo Team

Rated 5 out of 5 stars

I would say a very good company

I would say a very good company. I ordered some shoes for less than a week and they have already arrived. I am more than satisfied. Don't mind the bad reviews they are probably paid for. I found myself great. Thanks sportisimo also because I couldn't find those shoes anywhere haha

April 22, 2022
Unprompted review

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