Good products. Speedy delivery
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Review summary
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Based on these reviews
Overall Great
perfect service. I can only recommend the startup. i will buy my next shorts there again and have recommended the company to my colleagues. I had a short hole and got 6 new ones to replace it. is t... See more
love it. so cool socks
This was not my first order, and again everything is fine. Ordered on Wednesdays, in on Fridays. And the booties are just as described, nothing slips in the shoe - just perfect!
Super comfortable Unterhemd. Very good quality T Shirt. The customer service is fantastic. Delivery is fast (and eco friendly packaging!) 😁 I recommend them very highly.
It’s definitely trusted, I order on a Saturday and it came on a Tuesday so definitely delivers in 2-3 so insane delivery speed and the Package is nice too.
High quality products, nicely fit and soothing. Fast shipment and very regular and detailed updates for state and tracking. Really nothing to complain.
The socks are great and in case you have a hole in the socks within 6 months they send you new ones. Perfect service 👍
High quality products, good prices, and the best customer experience I've had in a long time. 100% recommended! :-)
Everythings was fantastic. Fast, excelent price and exakt what I had expected. Next order again by "snocks".
Bought a package on their Homepage. Nice story telling. First time I wear them feeling is positive. Like the design.
Fast shipment, good quality for a decent price, nice box opening experience Was my First but not Last Order
Worked as expected, delivery was timely! Product looks, feels and works as described!
The best start up with the best underware and socks for men! Never an other brand!
Fast and reliable Delivery, nicely packed, good Product. Highly recommemded.
Easy shopping, fast delivery, good quality, I am fully satisfied
Love the product, delivery was fast.
Quick delivery, excellent quality!
Top quality, fast delivery.
Company details
Written by the company
Kaufe jetzt versandkostenfrei im offiziellen SNOCKS Online Shop unsere Produkte - vom Klassiker Invisible Socks über Business Socks bis hin zu Boxershorts.
Contact info
Jungbuschstraße 18, 68159, Mannheim, Germany
- support@snocks.com
- snocks.com
4.3
Excellent
9K reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
Absolute scum
Absolute scum
Complained and never got anywhere
Product is not what they advertise !
They were happy to refund if I sent the item to America! The cost of that would have been even a bigger loss to me. Lesson learned I suppose. No comments on the social media on their posts speak volumes. Please people do not use this company and those are not support socks in any way shape or form. Simple socks that you get from Temu or any other Chinese site for max £2.99
Do not use 😢 😢😢😢
September 15, 2025
Unprompted review
Reply from Snocks
Hello,
thank you for your feedback on one of our products.
I'm really sorry to hear that you're dissatisfied. This is definitely not the experience we want to offer our customers.
Since I'd like to win you back as a satisfied customer, I need more information.
Therefore, I would be happy if you would contact me again at support@snocks.com with your order number.
Thank you in advance. Best regards,
Vanessa
SNOCKS Customer Service
Low quality - Not buying again
I ordered two packs of socks and two packs of underwear. I was convinced of the quality because of the advertising and the 6-month guarantee. Although I did think it was like whatever, since what underwear and socks wear out in 6 months anyway.
Well, plot twist, these did. both the underwear and the socks. The socks had holes in the first month of wearing, and the underwear too. The elastic bands of the underwear also started sticking out of the fabric everywhere.
I thought I may have got a bad batch, so I contacted customer service, which was great, and I got a replacement without any hustle, so that is great.
However, the same thing happened again. I am simply not going to go through the replacement process every two months.
I like the looks of the products, I like the minimalism, I like the customer service, but I would expect far far more from a European company, and at that price point.
September 18, 2025
Unprompted review
Reply from Snocks
Hello,
thank you for your message.
We are always open to constructive criticism and strive to continuously improve.
Therefore, we regularly evaluate our customer feedback and make changes to our products and processes as needed – until we and all our customers are 100% satisfied.
We are constantly evolving, because good quality and service are very important to us.
We would be very pleased if you would give us another chance in the future.
Best regards
Vanessa
SNOCKS Customer Service
The compression socks i recieved were…
The compression socks i recieved were very small. Not what I was expecting. Offered larger size for more money but declined. Would have had to pay excess charges to return to US and possible customs charge so accepted 10% refund!!! Scandalous beware buyers.
October 2, 2025
Unprompted review
Reply from Snocks
Hello,
Thank you for your feedback.
We are always open to constructive criticism and strive to continuously improve.
Therefore, we regularly evaluate customer feedback and make changes to our products and processes as necessary—until we and all our customers are 100% happy.
If you have any questions or further concerns, please feel free to contact us at support@snocks.com.
Thank you in advance for your feedback.
Best regards,
Julia
SNOCKS Customer Service
Verified
holes after few weeks
The Boxershorts I ordered had holes and ripped after a few weeks. It says "The boxers you are going to love" but i do not love it at all and they don't even fit that good.
September 16, 2025
Reply from Snocks
Hello,
Thank you for your feedback on one of our products.
I'm really sorry to hear that you're dissatisfied. This is definitely not the experience we want to offer our customers.
Since I'd like to win you back as a satisfied customer, I need more information.
Therefore, I would be happy if you would contact me again at support@snocks.com with your order number.
Thank you in advance. Best regards,
Vanessa
SNOCKS Customer Service
Swiss customers not welcome at Snocks?
Ordering in EUR, checkout in CHF with massive uplift on exchange rate (122 EUR turn into 137 CHF, instead of ~113 CHF [per 29.7.25]). That's in my point of view a rip-off of Swiss customers. Also, VAT benefit not handed over transparently. Other companies do that much better and transparent! (for instants Seipp Wohnen in Waldshut).
July 29, 2025
Unprompted review
Reply from Snocks
Hello,
Thank you very much for your message.
We are always open to constructive criticism and want to continuously improve.
Therefore, we regularly evaluate customer feedback and make changes to our products and processes as needed – until we and all our customers are 100% satisfied.
We are constantly evolving, as good quality and service are very important to us.
We would really appreciate it if you would give us another chance in the future.
Best regards,
Vanessa
SNOCKS Customer Service
0 Stars is not possible
0 Stars is not possible - when give a guarantee for 6 months and after 8 months 90% of the underwear is damaged - the guarantee is useless - same as the service - what am I doing with 20% off from the next order of trash?
July 8, 2025
Unprompted review
Reply from Snocks
Hello,
Thank you for your message.
We are always open to constructive criticism and strive to continuously improve.
Therefore, we regularly evaluate our customer feedback and make changes to our products and processes as needed – until we and all our customers are 100% satisfied.
We are constantly evolving; good quality is very important to us.
We would be delighted if you would give us another chance in the future. Best regards,
Vanessa
SNOCKS Customer Service
Intransparent product review system
The product review process ob the offical page is very intransparent.
The product (high socks) looks nice but the quality is pretty bad. 5 out of 8 Socks git holes after 2 months!
June 12, 2024
Unprompted review
Great socks
Great socks. I’ve now ordered 3 times from them and each time I’ve been pleased with the delivery service and the socks are fantastic
May 23, 2024
Unprompted review
Top Produkt
Top: Produkt (zum zweiten Mal gekauft)
Top: Online Shop
Top: Express Check Out
Top: Paketzusteller
Medium: Losgrößen und Gutscheinzusammenstellungen
May 3, 2024
Unprompted review
I ordered boxer shorts and after a few…
I ordered boxer shorts and after a few usage they are all with holes. Terrible quality and wrong advertisement. Wish I could post some pictures here.
April 1, 2024
Unprompted review
Reply from Snocks
Hello Altan,
thank you for your honest review.
We are very sorry that you had such an experience with our products. We understand that you are disappointed. We want to reassure you that this is not our standard.
We are always open to constructive criticism and want to constantly improve. That's why we regularly analyse our customer feedback and make changes to our products from time to time - until we and all our customers are 100% satisfied. We are therefore constantly developing our products, and good quality is very important to us.
As part of our 6-month anti-hole guarantee, we will replace the products if there are holes or other defects. You can easily submit a complaint via the following link:
https://snocks.com/pages/neue-socken-garantie
Enter the order number concerned and the e-mail address you used to place the order, then simply upload a photo of the defect and send it off. A replacement delivery will then be made as quickly as possible.
Alternatively, you can of course also contact our service team directly with your request :) Just send us a message to support@snocks.com! We will then take care of your request.
Many thanks in advance.
We wish you a nice day.
Best regards
Nadine
SNOCKS Customer Service
Super Marketing aber ….
Super Marketing
Von 8 Boxershorts hatten 5 nach nicht mal zwei Monaten ein Loch.
Witzlos
November 27, 2023
Unprompted review
Reply from Snocks
Hey,
vielen Dank für deine Nachricht.
Es tut uns sehr leid, dass du diese Erfahrung mit unseren Boxershorts gemacht hast.
Bitte melde dich unter Angabe deiner Bestelldaten per E-Mail unter support@snocks.com bei uns, damit wir zusammen eine Lösung finden können. Vielen Dank vorab.
Wir wünschen dir einen schönen Tag.
Liebe Grüße
Vivian
SNOCKS Customer Service
Poor seam quality, every pair had holes in the crotch, very disappointing
Let me start by saying that I held off buying Snocks for about a year, but was really drawn to their underwear as they appeared comfortable. I finally gave in and bought several pairs through Zalando, and when they came in the mail, I was very excited! Snocks is the direct seller on Zalando, so it came straight from them. The batch was brand new as it should be, and I peeled the seam off the box. I tried on the first pair of hipster briefs and was instantly so happy, that this was the underwear I had been looking for! As I took them off, however, I noticed there was a hole in the crotch, larger than my finger. Thinking it must be a manufacturing mistake, I ran to the box and examined the remaining briefs. To my disbelief, EVERY SINGLE PAIR HAD A FINGER SIZED HOLE OR DEVELOPING HOLE IN THE CROTCH!! I still cannot believe it. For some reason, there is a seam on the back of the underwear that follows your butt, and at the end of each seam near the crotch, the thread is completely loose or non-existent! I'm so disappointed because not only is the seam pointless, but it's clearly a MAJOR WEAKNESS that's being sent out in batches. I would not recommend Snocks and it will be very hard for me to give Snocks another chance.
November 13, 2023
Unprompted review
Reply from Snocks
Hi Jayk,
Thank you for your message and the detailed feedback.
We are of course terribly sorry to learn about your described complaint. This is more than annoying for us too! Customer service is very important to us, and it is very important to us to satisfy you and deliver flawless goods.
Please get back to us to support@snocks.com. Many thanks in advance.
Cordially,
Jay
SNOCKS Customer Service
Just perfect
I simply saw the ad on Instagram, I liked the product and bought it, it was very easy and fun, plus it arrived very quickly, I bought it on Tuesday and it arrived on Thursday. All good.
November 5, 2023
Unprompted review
More than underwhelming quality
The quality of the socks and underpants is more than underwhelming. It's the first time i bought socks in my size (47-50) and they got holes faster than any sock I've ever owned, even tho they fit better.
After a few weeks the first socks started to get holes, so I wanted a refund and they sent me new socks. But now, after 10 Months, nearly all socks start getting holes, and also the underpants start getting holes.
The quality of the products is so bad, I wouldn't recommend ordering there to anyone
August 6, 2023
Unprompted review
Reply from Snocks
Hello Pascal,
Thank you very much for your message.
We are always open to constructive criticism and want to constantly improve.
Therefore, our customer feedback is regularly evaluated and, if necessary, changes are made to our products every now and then - until we and all our customers are 100% satisfied.
So we are constantly developing our products, good quality is very important to us.
We would be really happy if you would give us another chance in the future.
Please contact us at support@snocks.com and we will find a solution together.
We wish you a nice day, stay healthy.
Good quality product that lasts
Really really nice, soft underwear that holds shape and fits nicely without cutting in.
Delivery was also fast and reliable
July 28, 2023
Unprompted review
Top Ware u Sympathisch
Top Ware, sympathischer Kontakt mit dem Snocks-Team rund um den Bestellvorgang
July 21, 2023
Unprompted review
mid quality overhyped underwear
Hyped underwear, I would not recommend anybody.
sadly it is only low to mid quality. textile is very thin and
seams open very easily or are not even sewed properly right away
April 14, 2023
Unprompted review
Reply from Snocks
Good day,
Thank you for your message.
We are always open to constructive criticism and want to constantly improve.
We are really sorry that you are not 100% satisfied with one of our products of the current batch🙁.
We regularly evaluate our customer feedback and make changes to our products every now and then if necessary - until all our customers and we are 100% satisfied.
So we are constantly developing our products, good quality is very important to us - in no way do we want to make our products worse or cut corners!
We are terribly sorry that you have a complaint.
Customer service is very important to us and it is very important to us to make you happy.
Feel free to email us at support@snocks.com with your order number and photos of the defects.
Then we will check your complaint and find a solution together.
Thank you in advance.
Please feel free to contact us if you have any further questions.
We wish you a nice weekend.
Kind regards
Nadine
SNOCKS Customer Service
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