Hello Altan, 

thank you for your honest review. 

We are very sorry that you had such an experience with our products. We understand that you are disappointed. We want to reassure you that this is not our standard. 

We are always open to constructive criticism and want to constantly improve. That's why we regularly analyse our customer feedback and make changes to our products from time to time - until we and all our customers are 100% satisfied. We are therefore constantly developing our products, and good quality is very important to us. 

As part of our 6-month anti-hole guarantee, we will replace the products if there are holes or other defects. You can easily submit a complaint via the following link: 

https://snocks.com/pages/neue-socken-garantie 

Enter the order number concerned and the e-mail address you used to place the order, then simply upload a photo of the defect and send it off. A replacement delivery will then be made as quickly as possible. 

Alternatively, you can of course also contact our service team directly with your request :) Just send us a message to support@snocks.com! We will then take care of your request. 

Many thanks in advance. 

We wish you a nice day. 

Best regards 

Nadine 
SNOCKS Customer Service