Snap Fitness UK Reviews 429

TrustScore 3 out of 5

3.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the welcoming and friendly atmosphere, often mentioning specific staff members who go the extra mile. Many consumers highlight the cleanliness of the facilities, especially since the implementation of COVID-19 safety measures. The availability of diverse equipment and classes is also appreciated, with some reviewers pointing out the positive impact on their fitness goals. However, some consumers express concerns regarding the subscription and cancellation processes. A few reviewers report issues with unexpected charges and difficulties in terminating their memberships. Additionally, opinions on the fitness facilities are divided, with varying levels of agreement among reviewers. Some people have also complained about the music played in the gym.

Based on these reviews

Rated 3 out of 5 stars

It's a great gym and good staff only thing that let's it down is the younger members on there phone up dating Facebook when you want to get on anything. Arnold had his car stolen from outside the gym... See more

Rated 3 out of 5 stars

Before writing, I am told to leave out any offensive words, why then, when I'm at the gym do I have to listen to RAP music with offensive words. Much of the music is simply not appropriate and should... See more

Rated 1 out of 5 stars

Honestly never leave reviews but given my recent treatment by my branch I feel I have to. I have been a member for several years never had any issues until I tried to leave. I am still being char... See more

Company replied

Rated 5 out of 5 stars

Snap fitness is a really amazing gym and Sana is an amazing member of staff here. My time at snapfitness has been amazing and the ability of it being 24/7 is a very good addition.

Company replied

Rated 1 out of 5 stars

At no point does it state a specific date for membership. It advertise a flexible rolling month direct debit. My autistic son joined on the 17th of September went today to be told he's not paid... See more

Company replied

Rated 1 out of 5 stars

Absolute joke of a place,my autistic son signed up for what he thought was a month trial for £1 he completed the month( july) and haven't been back since. Yesterday and today they rinsed his account,t... See more

Company replied

Rated 5 out of 5 stars

I joined snap Burntwood at the beginning of August. As a new gym member I felt quite apprehensive. I been made to feel very welcome both by members and staff and now feel much more comfortable going.... See more

Company replied

Rated 5 out of 5 stars

Great equipment, staff are excellent and tentative to your needs and are always available to offer guidance on your fitness journey. Fitness classes are in abundance, and the Snap Fitness app is secon... See more

Company replied

Rated 1 out of 5 stars

If I could give them minus stars I would. My brother suffered a cardiac arrest in a Snap gym, when it was unmanned - no support available from staff just a couple of members trying to help him. Conseq... See more

Rated 1 out of 5 stars

Gym etiquette at Snap Fitness Belvedere has extremely gone down hill and that's totally due to the current management. Health and Safety is an issue with unisex toilets not well kept. Security is ma... See more

Company replied

Rated 5 out of 5 stars

My gym in Debden is friendly, clean and professional. The staff are experienced and knowledgable. I have only taken a few classes but they are small groups and instructors are great. A shout out to... See more

Company replied

Rated 5 out of 5 stars

Was made welcome as a member, and was offered an initial free trial, and then an initiation by an instructor. I found the premises clean, the equipment was in good condition, the shower facilities w... See more

Company replied

Rated 5 out of 5 stars

Snap Fitness Milton Keynes, is a friendly gym with good kit and excellent classes. Managed by the excellent Tommy, assisted by the extremely helpful Will. My PT is Kelvin, who in 6 weeks radicall... See more

Company replied

Rated 5 out of 5 stars

Great gym - staff are friendly and helpful and the gym is well-equipped with all the machines and free weights you could need. Also, new upstairs is the recovery room, Spin studio and infrared sauna... See more

Company replied

Rated 1 out of 5 stars

I signed up online to the Raynes Park Branch as it’s right beside my new home. On my first visit I had a horrendous experience with a gym covered in dust and dirt. I literally saw a wave of white dust... See more

Company replied

Rated 5 out of 5 stars

Really lovely gym - great people, inclusive culture and a real sense of community. The gym is well equipped with deadlift platforms, squat racks and plenty of free weights as well as the traditional m... See more

Company replied

Rated 5 out of 5 stars

Great experience across multiple Snap Fitness sites. A real community feel to the gym- all members feel very welcome from the minute they walk in the door. Atmosphere good, banter with team great an... See more

Rated 1 out of 5 stars

Snap Fitness Taunton wishes to charge me for services to be rendered in January. I have given cancellation notice in person on 3rd November 2020. As per cancellation agreement signed on joining... See more

Rated 1 out of 5 stars

Stocksbridge Snap fitness, constant poor customer service. Phone’s never manned, my access card didnt work at it took them 2 weeks to sort. Generally would avoid, not a great selection of equipmen... See more

Company replied

Rated 5 out of 5 stars

Staff is there to make sure problems get handled at the ground-level. However, in addition to instructing members, answering membership questions and keeping the gym clean and orderly, your staff is a... See more

Company replied

Rated 1 out of 5 stars

Looks like I’m not the only one who thought this was terrible, worst gym I’ve been a member of. Toilets stunk, groups of kids taking up the benches on phones. Area manager has a chip on his sh... See more

Rated 5 out of 5 stars

I think snapfitness is a amazing gym. Convenient that its 24/7 and the staff there is absolutely lovely! Especially my favourite PT trainer there - Laura May Marshall. Definitely get in touch with her... See more

Company replied

Rated 5 out of 5 stars

Snap fitness Tonbridge...... Absolutely love this place, there is nothing worse than going into a gym an feeling so self conscious you walk straight back out.....with snap fitness it's totally differ... See more

Rated 5 out of 5 stars

So happy to be back at SNAP Wallington. The gym is always super clean & they have really implemented the COVID restrictions well with a reasonably priced membership. Sarah and team are always extrem... See more

Rated 5 out of 5 stars

I've been a member of Snap Swadlincote for two years now, such an excellent facility, brilliant staff, well equipped and a great range of classes. Their help in getting my fitness up and my weight... See more

Rated 1 out of 5 stars

This is not a gym they all are scammers today I got parking tickets from this gym parking they said you park over 60 mints without obtaining a permit this is disgusting I join this gym 2 weeks ago an... See more

Company replied

Rated 5 out of 5 stars

The guys at the Darlington branch are brilliant, helpful, welcoming. Always there and working hard. Working even harder to keep our gym safe during these times of the pandemic. The Manager Stephen, is... See more

Rated 1 out of 5 stars

Terrible gym with predatory cancellation methods. Its grimey, and the changing room is open onto the gym floor. The changing room is mixed too, which can be especially uncomfortable for a girl. The to... See more

Company replied

Rated 5 out of 5 stars

HEREFORD- it would be no understatement for me to exclaim that this place has changed my life!! This gym is simply amazing! Kate is outstanding as the manager and as an instructor( yes a gym manager... See more

Rated 1 out of 5 stars

Unfortunately, this is yet another time the same issue has come up – there’s no running water from the public bathroom taps. After using the toilet, it’s impossible to wash your hands, which is n... See more

Company replied

Rated 5 out of 5 stars

I currently attend the snap fitness in Hereford which is a very welcoming and friendly gym with lovely people. The club manager Kate has a great working relationship with gym members and goes the ex... See more

Rated 1 out of 5 stars

Poor Poor Poor had a monthly roll over contract notified them I wanted to cancel they told me I owed £ 60 before I could cancel which I paid with my debit card 1 week later they took another £29 poun... See more

Company replied

Rated 5 out of 5 stars

Been a member here for years. Martina & the crew are always so friendly & helpful. The gym has a nice relaxed atmosphere with no ego’s. It’s Quiet during the day never waiting for equipment so that’s... See more

Company replied

Rated 5 out of 5 stars

Love Snap Fitness Ilkeston! Very friendly and welcoming staff, nothing’s too much trouble for them and the PT’s always are on hand to advise you if you have a problem. The cleanliness standards have... See more

Rated 5 out of 5 stars

Have you noticed how literally everyone is forced to buy ear pods and head phones !! Due to the horrific music snap insists on churning out, I love snap but the music is extremely poor

Company replied

Rated 5 out of 5 stars

I have been a member at Darlington for… I have been a member at Darlington for 10 months had tried other gyms and never enjoyed them. So when I joined nobody including me thought it would last but th... See more

Rated 5 out of 5 stars

It's a fantastic local gym with great facilities and very helpful and friendly staff. It has a great vibe in the gym and it's very clean and well maintained. The classes and instructors are brillian... See more

Company replied

Rated 1 out of 5 stars

I became a member of SNAP chippenham about 3 months ago and can now say that they they would say anything just to get you to sign in. At the time I explained what I was looking for, they confirme... See more

Company replied

Rated 1 out of 5 stars

They Have good equipment and more variety than other gyms, BUT there is not enough air inside to breathe, there's absolutely no fresh air and air conditioning..... forget about it.

Company replied

Rated 5 out of 5 stars

Snap Fitness Hinckley is an amazing 24 hour facility with free parking. Top notch equipment which is frequently maintained. Friendly, knowledgeable and helpful staff. Clean and tidy. A real sense of c... See more

Rated 5 out of 5 stars

Snap fitness darlington. I’ve tried lots of different gyms and never really stuck with any of them until I joined Snap Fitness Darlington. It has good equipment, a good friendly environment and... See more

Rated 5 out of 5 stars

I have had nothing bar a positive experience of Snap Fitness Southport since I became a member approximately a month after opening in Autumn 2024. Good equipment , staff and classes. I can pers... See more

Company replied

Rated 1 out of 5 stars

I rate this gym 1 stars and cannot recommend it due to the atmosphere created by the manager. Unfortunately, he does not show respect people. Additionally, the gym accepts too many members, which le... See more

Company replied

Rated 5 out of 5 stars

I was working in Aberdeen and tried out this wee gym! Cracking set up and immaculate

Company replied

Rated 5 out of 5 stars

amazing gym good pricing, excellent app with workouts and nutrition, friendly and helpful staff in a great atmosphere, highly recommend

Company replied

Rated 1 out of 5 stars

I was going to spare them this review, but they just emailed me requesting one, so they are literally asking for it. Being a busy professional and having little time to spare, I often s... See more

Company replied

Rated 5 out of 5 stars

Been a member here now for over 3 years and don’t get the bad reviews. Good thing they hoover no??? Clean and with covid definitely feel safe visiting, anti bac available and sprays everywhere and sta... See more

Rated 1 out of 5 stars

Avoid these scammers, didn’t use the gym once and tried to cancel my membership after two weeks. They gave me the wrong details to cancel so they couldn’t and debited my bank account seven times for... See more

Company replied

We perform checks on reviews


Company details

  1. Gym

Written by the company

Hey gym goers, thanks for stopping by. In case you didn’t know, we offer monthly rolling memberships, high quality equipment, awesome group fitness classes and access to over 1,000 gyms worldwide. And the best bit? We’re open 24/7, so rain, hail or shine, you’ll be able to train in our state of the art facilities, 24 hours a day, seven days a week. Are you ready to join the Snap revolution?


Contact info

3.0

Average

TrustScore 3 out of 5

429 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

Snap fitness is a really amazing gym…

Snap fitness is a really amazing gym and Sana is an amazing member of staff here. My time at snapfitness has been amazing and the ability of it being 24/7 is a very good addition.

October 15, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi, thank you for writing such a positive review! We are so glad you are liking your time with Snap Fitness and that you enjoy our gym being open 24/7! We are very happy our amazing team have been so supportive! Have a good day.

Advertisement
Rated 5 out of 5 stars

Welcoming clean very varied eguipment

October 14, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi there, thank you for taking the time to leave a review. We are so glad that you enjoyed your time with Snap Fitness - and that you found the gym welcoming and benefited from our varied equipment. Have a good day!

Rated 1 out of 5 stars

Be clear about pricing and membership

At no point does it state a specific date for membership.
It advertise a flexible rolling month direct debit.
My autistic son joined on the 17th of September went today to be told he's not paid for the month.
Now at no point does it state membership is due 1st of the month.
Not in terms and conditions, was not stated by member of staff he spoke to.
Please be clear about membership. That payments need to be first of the month.

October 9, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi there, thank you for taking the time to write this review. You can email info@snapfitness.co.uk with the above information and the club’s name and someone can look into this.

Rated 1 out of 5 stars

(Peterborough) Worst Gym I have ever been to.

I was going to spare them this review, but they just emailed me requesting one, so they are literally asking for it.
Being a busy professional and having little time to spare, I often simply choose the gym closest to me wherever I live, and that’s why I persisted with this dreadful gym for the past two years until I’d had enough last week and decided to join a well-known gym franchise further out of town, disregarding the commute, which is absolutely fantastic.
To break it down:
Snapftiness Peterborough combines being a TINY gym with a model of: “get as many people through the door as possible until the place is crammed and show 0 interest in whether anyone can actually exercise because all we care about is coin.” I suspect this is their policy and not the staff’s fault, but every time I report any of the issues below, the staff do nothing about it.
There is no induction or interest to teach any of the many members lacking common sense or courtesy, some basic gym (or human) etiquette, i.e. when the gym is super busy, you a) don’t hog 2 or THREE (!) different machines or pieces of equipment for SUPERSETS, b) you don’t hog even 1 piece of equipment for hours on end to do 1 million sets of the same exercise, c) you don’t bring 5 of your mates so you can rotate around the same rack for 3 h blocking anyone else from using it, d) you don’t interrupt someone lifting heavy and/or pushing to failure to ask them how many sets they have left, e) you don’t loiter on your phone or chit chat with your mates, delaying people who are there TO ACTUALLY EXERCISE, f) you do NOT need to block others from using equipment that does not move, so you can lift dumbbells in front of the mirror. No, you're not impressing anyone, not even your mother, g) similarly, you do NOT hog machines or the water fountain so you can stand there every 5 seconds and stare at or touch up your hair. GO TO YOUR BARBER.
On the other hand, when the gym is EMPTY, you DO NOT need to use the ONE piece of equipment I am using at the time. There is an ENTIRE EMPTY GYM for you to choose something else from. You are NOT a pre-competition body builder that ABSOLUTELY needs that one piece of machinery to do an exercise that you can do with 10 others that stand empty. Once again, no one cares about your hair. Not even the mirror.
To sum up, it’s impossible to do a serious workout there.
But there are many other reasons:
1)The top floor has not been properly ventilated in the last 2 years. They keep saying they’re going to fix it but they never do. It REEKS and it's as hot as an oven. On top of that many members never shower, and stink. It’s actually hard to breathe in there. On the other hand, recently a member of staff gave an elderly female member of the gym an air freshener and she decided to start spraying indiscriminately at our faces!!!
2)The equipment is old, tired, torn, rusty, barely functioning, falling apart. There is little variety in terms of what you can do, and the absolute number of machines, free weights, benches etc. is extremely limited. Furthermore, for some reason members are in the habit of leaving dirty paper towels in cup holders, which I have never seen before in any other gym in my life.
3)The “changing room” is tiny. There is barely enough space to stand for 10 seconds so you can take your backpack off. Supposedly you are not allowed to change in there, as it’s mixed, and there are smaller changing rooms. However, no one enforces that. In fact, there are many delusional members who think they are body builders and regularly strip, even on the gym floor to impress (yet again) no one and stare at themselves in the mirror. The toilets are often dirty. The middle of the room is often soiled with various powders the aforementioned delusional members / in cels snort in their failed efforts to make themselves… taller. Many lockers don’t lock or their doors are falling apart.
The only reason this place is surviving is that far better gyms are way out of town. If a single decent gym opened in the centre of town, this place would go bankrupt in a week, and I sincerely hope that happens as they 100% deserve it.

Update: The owner of this sad establishment decided to respond with lies and personal insults to this review, which is more evidence of their professionalism. I could not respond on the other platform due to the character limit, so I will do it here. I never shouted at any member of staff. That is pure fiction. The only reason they came up with this is that they can't actually dispute anything I say.

Snapfitness central would also be interested to know that their PTs bother or try to rush paying member to make their own money on the side while training clients, which I have never seen in any other gym.

October 9, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi, thank you for taking the time to write this review, we are so sorry to hear about your experience with us. If you would like to, you can email info@snapfitness.co.uk with the above information and the club’s name and someone can investigate this further.

Rated 1 out of 5 stars

Stay away unless you want to get robbed

Honestly never leave reviews but given my recent treatment by my branch I feel I have to.
I have been a member for several years never had any issues until I tried to leave.
I am still being charged for a membership I ended months ago!
Branch refusing to take my final payment or close my membership and state they will keep taking the money which will get sent to a debt collector if I don’t pay what they ask.
Trying to sort it out with someone apart from the branch manager is virtually impossible it’s an absolutely horrendous experience.

October 7, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi Samantha, thank you for taking the time to write this review, we are so sorry to hear about your experience. We are investigating this internally and aim to have this situation resolved for you as soon as possible.

Advertisement
Rated 5 out of 5 stars

Great equipment

Great equipment, staff are excellent and tentative to your needs and are always available to offer guidance on your fitness journey. Fitness classes are in abundance, and the Snap Fitness app is second to none, with loads of fitness videos, tutorials and fitness planning. Highly recommended!

October 1, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi Daniel, thank you so much for writing this review, we are so glad you have enjoyed Snap Fitness, especially our exercise classes and the support you have received from our amazing team! Have a lovely rest of your day!

Rated 1 out of 5 stars

This is not a gym they all are scammers…

This is not a gym they all are scammers today I got parking tickets from this gym parking they said you park over 60 mints without obtaining a permit this is disgusting I join this gym 2 weeks ago and they said whenever you came to the gym please enter your car reg in computer so everytime I put my reg on the computer and now they send me a ticket..
A lot of my friends told me don't go to this gym they all are scammers they just send u a ticket without any reason so this happen to me

September 20, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi, thank you for taking the time to leave a review. We kindly ask you to email info@snapfitness.co.uk with the above information and someone will be able to investigate this issue further, so sorry to hear about your experience.

Rated 5 out of 5 stars

I was working in Aberdeen and tried out…

I was working in Aberdeen and tried out this wee gym! Cracking set up and immaculate

October 1, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi Andy, thank you so much for writing this review, we are so glad you have enjoyed Snap Fitness Aberdeen! Have a lovely rest of your day!

Rated 5 out of 5 stars

Great gym

My gym in Debden is friendly, clean and professional. The staff are experienced and knowledgable. I have only taken a few classes but they are small groups and instructors are great.
A shout out to my trainer Jake who is brilliant and very patient

October 1, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi Laura, thank you for taking the time to write this review, we are so glad you had such a positive time with Snap Fitness Debden!
We are so pleased that you enjoyed taking part in our Group Exercise classes and your trainer has been so great! Have a lovely rest of your day.

Advertisement
Rated 5 out of 5 stars

Sanp Fitness amazing gym good pricing excellent app…

amazing gym good pricing, excellent app with workouts and nutrition, friendly and helpful staff in a great atmosphere, highly recommend

October 1, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi Heather, thank you for taking the time to write this review, we are so pleased you had such a positive time with Snap Fitness! We are so glad you like the Snap App and that our team have been so helpful to you, have a lovely rest of your day.

Rated 1 out of 5 stars

Absolute joke of a place

Absolute joke of a place,my autistic son signed up for what he thought was a month trial for £1 he completed the month( july) and haven't been back since. Yesterday and today they rinsed his account,taking all his college lunch money and money to support him for the next 2 weeks. Called the gym to explain what had happened they didnt care and basically said tuff hes just 17 autistic and has learning difficulties so when he read join the gym for a month for £1 he took that literally

September 24, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi there, we are sorry to hear this. Please email info@snapfitness.co.uk with the above information and the club’s name and someone will be able to investigate this further. Our cancellation policy states you need to cancel your membership directly with your home club. This can be done by emailing the club email address.

Rated 5 out of 5 stars

Amazing staff clean and friendly

Amazing staff, friendly clean

September 22, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi there, thank you so much for writing such a positive review. We are so glad that your experience with Snap Fitness has been so great! Have a wonderful rest of your day!

Rated 5 out of 5 stars

New to the gym!

I joined snap Burntwood at the beginning of August. As a new gym member I felt quite apprehensive. I been made to feel very welcome both by members and staff and now feel much more comfortable going. Really enjoy the early morning mobility sessions, Sunni is a great instructor. Thank you Paige and Olli

August 10, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi there, thank you so much for writing such a positive review. We are so happy to hear that you have been made to feel so welcome by both the incredible team and our wonderful members! We are so glad that you enjoy the mobility classes and we hope you have an amazing rest of your day!

Advertisement
Rated 4 out of 5 stars

Barry Gym S Wales UK

Local gym
24 hrs
Free parking
Too many members and some could do with freshening up.

September 16, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi Jonathan, thank you for taking the time to write your review - we are glad you enjoy our 24 hour facilities and are sorry that it can get quite busy which may take away from your experience. We are happy to hear the free parking is a positive! We hope you have a lovely rest of your day!

Rated 5 out of 5 stars

Amazing gym and super friendly staff

Having been a member of snap fitness since it opened in thetford and then went elsewhere for a while and have since returned have noticed major improvements within the facilities so nice and clean since being redecorated and new equipment and the friendliness and helpful staff ben my personal trainer and sam and ana always has time for a chat and very helpful so glad i came back will never leave again

September 10, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi Emma, we are so glad you are enjoying your time at Snap Fitness Thetford and that you can benefit from our friendly, professional team and our high-spec equipment! We hope you have an amazing rest of your day!

Rated 5 out of 5 stars

Good, clean equipment and facilities

Was made welcome as a member, and was offered an initial free trial, and then an initiation by an instructor.
I found the premises clean, the equipment was in good condition, the shower facilities were good, and the staff friendly and helpful. Open 24 hours daily is useful.

September 5, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi Ian, thank you so much for taking the time to write such a positive review! We are so happy you are enjoying Snap Fitness, especially our great equipment and facilities. Have a great rest of your day!

Rated 5 out of 5 stars

This gym will not disappoint!!!

It's a fantastic local gym with great facilities and very helpful and friendly staff.
It has a great vibe in the gym and it's very clean and well maintained.
The classes and instructors are brilliant.

September 3, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi Jansen, thank you for writing such a wonderful review, we are so pleased you have liked your time with Snap Fitness! It’s great to hear that you enjoy the classes and our amazing team! Have an amazing rest of your day :)

Advertisement
Rated 1 out of 5 stars

Member of Ashton Gate gym

Member of Ashton Gate gym. By far the worst gym I have ever been a member of and been going to gyms for the last 30 years. Will be cancelling when my contract is up.

September 2, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi Adam, thank you for taking the time to write this review. We always aim to provide the best service to our members, so we are sorry to hear about your experience with us.

Rated 5 out of 5 stars

Snap 24/7 Pontyclun

Great local gym. Friendly, welcoming staff and great gym community. Excellent range of equipment and classes.

August 27, 2025
Unprompted review
Snap Fitness UK logo

Reply from Snap Fitness UK

Hi there, thank you so much for writing such a positive review, we are so glad to hear how much you have enjoyed Snap Fitness. Especially how supportive our team were and that you have benefited from our group exercise classes & high-spec equipment! Have a great rest of your day!

Rated 1 out of 5 stars

If I could give them minus stars I…

If I could give them minus stars I would. My brother suffered a cardiac arrest in a Snap gym, when it was unmanned - no support available from staff just a couple of members trying to help him. Consequently he was without oxygen for around 15 minutes and is now brain dead. He had no underlying health issues - please do not use these gyms during unmanned hours - it could happen to anyone.

August 17, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look