Smart Wheels b.v Reviews 220

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the friendly and helpful staff. People appreciate the convenient and easily accessible location, particularly its proximity to the cruise terminal. Clear and effective communication, often via WhatsApp, is another highlight for consumers. The booking process is generally smooth, and reviewers value the detailed instructions provided for both pick-up and return, sometimes even with helpful videos. Consumers report that the cars are clean, well-maintained, and in good condition, making for a pleasant driving experience while exploring the island.

Based on these reviews

Rated 5 out of 5 stars

The car was ready at the agreed time. Pickup was easy, as was returning it. The car was very clean. Communication with the company was very clear. Highly recommended.

Rated 5 out of 5 stars

Fast, easy, professional. Need I say more. Within minutes we rented a car. Access was even easier with the rental being located just across from our hotel. The return process was just as simple and w... See more

Rated 5 out of 5 stars

There were very clear instructions for picking up and returning the car. The shuttle from the airport to the car was there within 15 minutes. Car (Kia Picanto) was nice and clean. Contact via WhatsA... See more

Rated 5 out of 5 stars

Excellent in every way! Extremely friendly customer service (our agent's name was "Me"). Perfect rental, no issues at all. We were very careful to sit on towels after the beach and brush off sand... See more

Rated 4 out of 5 stars

The experience to rent the vehicle was a little troubling. When I called, they mentioned they didn't have any cars available for today. They confirmed vehicles were available the next day and I asked... See more

Rated 3 out of 5 stars

In general car and everything else was satisfactory, but girl agent told me that "preferred cdw" actually did not cover anything! This gave me a headace before picking up car the day after making t... See more

Rated 5 out of 5 stars

- Very good and clean car - good communication via Whatsapp and E-mails. Due to late arrival better also inform customer a view days/week before that late arrival is not an issue. - strange th... See more

Rated 5 out of 5 stars

I frequently rent from Smart Wheels Curaçao and have always had a great experience. The staff is professional and friendly, and the rental process is quick and hassle-free. Their cars are well-maint... See more

Rated 5 out of 5 stars

Very easy to hire a car with Smart Wheels. Good communication via mail, also photos from the car from before in the contract so no uncertainty about the state of the car. Only thing that’s good to... See more

Rated 3 out of 5 stars

Everything was great except for the drop-off experience. When we brought in the car keys, the young woman at the desk told us to wait as she had to check the car out. I understand that, but we waite... See more

Rated 5 out of 5 stars

Getting a car was so easy thru this company!!!! Sylvester did a great job explaining deposits and insurance and refunding these after turning in the car. We will definitely use them if we go back!

Rated 5 out of 5 stars

Convenient pick-up and dropoff location just a few hundred yards from our cruise ship. Friendly staff who gave good instructions about use of the car and return policy. Car was very clean and in great... See more

Rated 5 out of 5 stars

Car in excellent conditions, people in the office really nice, they explain to you everything, they take photos at the begining and at the end so you feel secure. They ask you how is the car going dur... See more

Rated 5 out of 5 stars

The contact was very good and quick organized and the car was nearly new. We have driven more than thousand km with a prefect airco over the island. To deliver the car on the airfield was very easy o... See more

Rated 5 out of 5 stars

I easily made my reservation online before my cruise. Once the ship arrived, we easily walked 3 minutes to the rental office at the port. The car was ready and waiting for us. I was given the key and... See more

Rated 5 out of 5 stars

I knew that at the time I arrived to find a car I was late and was at risk to get a no. To my luck I guess a car came in after working hours and despite Dely was supposed to have left already, she sta... See more

Rated 5 out of 5 stars

Excellent service!!! Friendly staff! Very convenient and easy location. Walking distance from cruise terminal. Great if you are planning to rent a car for one day when you arrive on a cruise!

Rated 5 out of 5 stars

They were very professional and helpful. We walked in from the cruise ship (1 min walk) and although we didn’t have a reservation they found us a car at a very reasonable price. The whole pick up and... See more

Rated 5 out of 5 stars

We booked our car through SmartWheels at the last minute thinking our other travel companions had already booked us a car. SmartWheels had a brand new Kia picanto for us despite the last minute bookin... See more

Rated 5 out of 5 stars

Easy quick pick up of the car, clean car, good driving experience, and easy drop off at airport after good instruction app and video. No hussle with filling in papers

Rated 5 out of 5 stars

The team member on duty was excellent. He handled another customer who had problems with their reservation with grace and kindness. I wish I remembered his name as he was awesome.

Rated 5 out of 5 stars

I was able to book my rental through the web site before arriving. When I arrived, I walked to their office and was able to pick up my rental all within the cruise port. The car was new with only 10... See more

Rated 5 out of 5 stars

Everything as promised. Car was very good, Check in / Check out very easy. Very convenient is the pick up and return directly at the Cruise Terminal. Clear recommendation.

Rated 5 out of 5 stars

They have a nice fleet of very young Kia’s. We got an automatic Sonet with 1300 km on it with CarPlay and parking sensors. Just perfect to explore the island! I made a reservation online and 15 minute... See more

Rated 5 out of 5 stars

Quick / seamless checkout and return. Could be little earier if you can tell what area to pickup car in garage. Took 5 minutes to find car location.

Rated 3 out of 5 stars

The person who rented the car was rude without disposition to attend public The car was in good condition. We didn’t had problems returning the car

Rated 5 out of 5 stars

Good car and clean, not a scratch on it. Good service, easy communication and timely follow-up.

Rated 5 out of 5 stars

A nearly brandnew car for rent is a great expirience to drive The service is excellent and the hospitality is a great welcome Thanks for all the happyness the car gave us

Rated 5 out of 5 stars

Smart wheels made it easy to rent online and the pickup and drop off location was at our hotel. We had a great day checking out the island of Curacao.

Rated 5 out of 5 stars

Great service. Rented a car spur of the moment after getting off on a cruise stop. Efficient, helpful service and clean vehicle. Thanks!

Rated 5 out of 5 stars

Fast and flexible pick up at the airport, quick handover of the car, not trying to sell additional insurance or any other unexpected costs, car in good condition and quick and easy hand-in procedure.... See more

Rated 5 out of 5 stars

We wanten to rent the car for 2 days longer. That wasn’t any problem. We had contact with Misha, E-Mail contact was superb and friendly. Keep up the good work👍🏻 Kind regards, Ron en Marieke

Rated 3 out of 5 stars

Economy car was not available. I had to take a SUV. 18$ MORE Expensive. I rent it for one day ( but a few days earlier another rent for 2 days) + 15$ Fuel was not full full. I did 80 km and put 16... See more

Rated 5 out of 5 stars

Great experience that allows us to know the whole island. Everything was OK with the car. I recommended.

Rated 5 out of 5 stars

We had a great experience with this great and new car. Perfectly working airco and the car was easily able to climb even every steep hills.

Rated 5 out of 5 stars

First of all the service was excellent the car clean Apple CarPlay. Two days we had the car, it wasn’t a big car but it worked perfectly.

Rated 4 out of 5 stars

Nice car. Can be difficult for old peopke. Because you have to put your heavy luggage in the car by yourself,

Rated 4 out of 5 stars

Car was clean, didn’t take long to get. Need more signs for when passengers get off the ship to find you and also upon returning which way to drive in.

Rated 5 out of 5 stars

Friendly, helpful customer service. Spotless vehicles. Well designed website. Two thumbs up!

Rated 5 out of 5 stars

Very quick and relaxed pickup and return, due to the pre-registration, so no waiting time etc.

Rated 4 out of 5 stars

We get the car directly on the Cruiseterminal. Short Waiting time . No Problems by return the Car

Rated 5 out of 5 stars

First time in my life I'm a happy rental car customer. I was treated well and paid a fair price. Good car, easy pick up and return. No upsell, no tricks, no damaged car. Thank you!

Rated 5 out of 5 stars

Everything was organized to our greatest convinience. The pick-up and returning- instructions were very clear (even with a video 👍🏼!) and helpful and if necessary we could always app or call for a... See more

Rated 5 out of 5 stars

Coming off a cruise boat in Curacoa, the closest car rental agencies were booked and crowded. A very short walk brought me to the cool and quiet office of Smart Wheels. I was met by Judaily who was ve... See more

Rated 4 out of 5 stars

Nice staff at pick up of the car. No time consuming proces of long lines and showing creditcard and drivers licence etc. This is all done online prior to the trip. Some instructions of the car would h... See more

Rated 5 out of 5 stars

Nice car ,very clean !! Will be renting from smart wheels on our next vacation.

Rated 5 out of 5 stars

Very flexible and friendly, needed the car earlier and it could be arranged. All in time and good

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Company details

  1. Car Rental Agency

Written by the company

With NO DEPOSIT required! At Smart Wheels we offering service to customers in Hotels, Condo, Villas and Airbnb all over Curacao. With pick-up locations as Curacao International Airport, Corendon Mangrove Beach Resort and Cruise Terminal. At Smart Wheels we provide you with a modern and easy options to move around and explore our colorful and interesting city full of history.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

220 reviews

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Hasn’t replied to negative reviews


Rated 1 out of 5 stars

BEWARE DO NOT USE

We received the most Horrible experience with this Car Rental Co. we rented the car upon arrival and next day prior to receiving the car attempted to cancel due to the way the locals were driving (dangerous and feared for our lives) They refused and literally forced us because no one (manager/supervisor) would get on the phone. They are rude and just want your money DO NOT USE. BEWARE

October 11, 2025
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Rated 5 out of 5 stars

Coming off a cruise boat in Curacoa

Coming off a cruise boat in Curacoa, the closest car rental agencies were booked and crowded. A very short walk brought me to the cool and quiet office of Smart Wheels. I was met by Judaily who was very helpful and pleasant. The rental process was very quick and efficient. Not only that, but as a visitor, I was having difficulties with finding a scuba shop and using my American phone. Judaily was so helpful, she went above and beyond her job to help me. I recommend this establishment.

August 21, 2025
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Rated 4 out of 5 stars

Book Online!

The experience to rent the vehicle was a little troubling. When I called, they mentioned they didn't have any cars available for today. They confirmed vehicles were available the next day and I asked them to make a reservation. I was referred to the website to make the reservation. Upon checking the site, I discovered there was a vehicle available for the original day, which I reserved immediately. From there, the pickup experience was seamless. The car was clean and gas tank full and I was on my way without delay. Returning the vehicle was also effortless. The process was complete in less than 5 minutes and I received the final invoice via email within 30 minutes.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, easy, professional. Need I say more. Within minutes we rented a car. Access was even easier with the rental being located just across from our hotel. The return process was just as simple and was completed within minutes. No hassle! Great experience

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

There were very clear instructions for picking up and returning the car. The shuttle from the airport to the car was there within 15 minutes.
Car (Kia Picanto) was nice and clean. Contact via WhatsApp was very convenient and direct. There was a small issue with the yearly taxes/insurance and that was quickly resolved. Very happy with this rental.

July 18, 2025
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Rated 3 out of 5 stars

Economy car was not available. Expensive rent.

Economy car was not available. I had to take a SUV. 18$ MORE Expensive.
I rent it for one day ( but a few days earlier another rent for 2 days) + 15$
Fuel was not full full. I did 80 km and put 16 liters fuel in it. When I said it to the desk, the answer was thank you.+8$
So it was a very expensive rent for me.

July 13, 2025
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Rated 5 out of 5 stars

No problem with smartwheels

We wanten to rent the car for 2 days longer. That wasn’t any problem. We had contact with Misha, E-Mail contact was superb and friendly.
Keep up the good work👍🏻

Kind regards, Ron en Marieke

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy car rental

Very easy to hire a car with Smart Wheels. Good communication via mail, also photos from the car from before in the contract so no uncertainty about the state of the car.

Only thing that’s good to know that you have some extras you can take on the car like no risk or road assistance.

June 11, 2025
Unprompted review

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