Residential surveyors: London|Home Counties|East Anglia Reviews 473

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent, thorough service from start to finish; The survey was handled with real professionalism and the report was detailed, clear, and easy to follow. Communication was good and all our questions... See more

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Rated 5 out of 5 stars

A professional and efficient service with a personal touch. Smart Home Surveys are not the cheapest but they offer value for money.

Company replied

Rated 5 out of 5 stars

An amazing service from Kirsten! Avery detailed survey but an even better phone call after where she went into lots of detail (even recommended a reorganisation of a bedroom - well beyond the scope o... See more

Company replied

Rated 5 out of 5 stars

I used the Smart Home Surveys earlier this year and they were above and beyond. Ian carried out the survey and was extremely thorough, and with his knowledge of 30+ years you feel in very capable hand... See more

Company replied

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Company details

  1. Chartered Surveyor
  2. Real Estate Agency
  3. Real Estate Appraiser
  4. Real Estate Surveyor
  5. Surveyor

Written by the company

Smart Home Surveys is an independent surveying practice offering residential surveys and valuations in London, Kent, Surrey, Essex, Norfolk, Cambridgeshire, and Suffolk. We produce detailed, accurate and easy to interpret reports at an affordable price so our clients can make fully informed decisions. Smart Home Surveys is an RICS Regulated company. In addition, all our surveyors are in-house RICS Registered Valuers. Each enquiry is allocated to a dedicated account manager, so a bespoke service is provided for every property we inspect.


Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

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Rated 5 out of 5 stars

A professional and efficient service…

A professional and efficient service with a personal touch. Smart Home Surveys are not the cheapest but they offer value for money.

October 10, 2025
Unprompted review
Residential surveyors: London|Home Counties|East Anglia logo

Reply from Residential surveyors: London|Home Counties|East Anglia

Thank you Emily, I'm glad you found the service value for money. Adam

Rated 5 out of 5 stars

Professional, detailed, and reassuring

Excellent, thorough service from start to finish; The survey was handled with real professionalism and the report was detailed, clear, and easy to follow. Communication was good and all our questions were answered promptly and patiently. Highly recommended.

October 14, 2025
Unprompted review
Residential surveyors: London|Home Counties|East Anglia logo

Reply from Residential surveyors: London|Home Counties|East Anglia

Thank you for a great review Jon and good luck with the purchase. Adam

Rated 5 out of 5 stars

Use these guys

Prompt, professional and thorough! Would 100% use again. Always available to chat and flexible to my needs.

October 2, 2025
Unprompted review
Residential surveyors: London|Home Counties|East Anglia logo

Reply from Residential surveyors: London|Home Counties|East Anglia

Thank you Milly, I'm glad you found the service useful. Adam

Rated 5 out of 5 stars

Excellent service, would use again!

I used the Smart Home Surveys earlier this year and they were above and beyond. Ian carried out the survey and was extremely thorough, and with his knowledge of 30+ years you feel in very capable hands. Adam (Head of Client relations) was of great assistance throughout the process. I have to say, this company stopped me from making a bad purchase decision.

February 4, 2025
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

Hi Nayna. I'm glad we were able to help you make the right decision on this one. Adam

Rated 5 out of 5 stars

Good service

A mid-range price from the other companies whom I also asked for a quote. Smart Home Surveys were very responsive and attended quickly. I had no issues, and will be happy to use them again.

July 26, 2024
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

Thanks for a great review.

Rated 5 out of 5 stars

Thorough surveys

The surveys were thorough and they were available for additional questions and advice afterwards.

June 9, 2025
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

Thanks for a great review.

Rated 5 out of 5 stars

An amazing service from Kirsten

An amazing service from Kirsten! Avery detailed survey but an even better phone call after where she went into lots of detail (even recommended a reorganisation of a bedroom - well beyond the scope of a building survey). Smart home surveys weren't the cheapest but Kirsten worth the investment. Thank you!

July 22, 2025
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

Hi Gareth, Thank you for a great review. I'm glad you were able to appreciate the value that we offer and level of support and expertise that we give to our clients.

Rated 5 out of 5 stars

Good service

Good service, helpful in answering questions even days after the survey!

July 18, 2025
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

Hi Rushil, thank you for a great review. Adam

Rated 5 out of 5 stars

Great experience

I had a great experience with Smart Home Surveys. Communication was quick and friendly. Our surveyor was very professional and took the time to explain her valuation in layman's terms, which was hugely appreciated. The survey itself was thorough, efficient and clear. Highly recommended.

June 25, 2025
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

Thank you for a great review. We aim to make things as clear as possible to our clients and it sounds like that worked for you. Adam

Rated 5 out of 5 stars

Straightforward, simple process, detailed report

I rang five survey companies to get quotes and their timeline. Smart Home Surveys weren't the cheapest (or the most expensive), but they were able to send a surveyor within a week where the others only had availability between two and six weeks away. I was also reassured by their professional manner and rather uncluttered system. You have a conversation with them, they email you an invoice, you pay it, the survey is arranged, and then you get your report. I couldn't have asked for a more straightforward process.

We had a RICS level 2 survey because the house we're buying is in good condition. What we got back was more detailed than I expected and we were able to ask a few clarifying questions.

July 4, 2025
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

Hi, Thank you for such a thorough review. I'm glad that you found our process straightforward to use and that you found the Level 2 Report gave you plenty of detail regarding your future home. Adam

Rated 5 out of 5 stars

High quality service

Alex Lynch provided a detailed and thorough survey report and was attentive in providing follow-up advice. Would recommend.

June 13, 2025
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

James, thank you for your kind review. Adam

Rated 5 out of 5 stars

10 stars

Adam, Alex and team went above an beyond to address further queries I had after completing the building survey. I would have rated the survey alone as 5 stars, but really their extra services would make this a 10 stars if I could. Highly recommend

June 26, 2025
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

Hi Lindsay - thank you for such lovely comments, we try go beyond supplying just a report and offer extra insight and advice. Good luck with your move.

Rated 5 out of 5 stars

Fantastic customer service!

I asked for its services several times.
Adam and his team are very helpful and reply very quickly

If you need help with the RICS valuation, there is no need waste your time and look for another option

Well done!

June 10, 2025
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

Hi Marcelo, thanks for such a great review, I'm glad we were able to help. Adam

Rated 5 out of 5 stars

Surveying Made Easy!

In a world full of information Smart Homes where super helpful and very professional. Our needs where handled with speed and accuracy and made the overall process easy to digest. The reporting process is clear and easily accessible for all parties. Would highly recommend!

April 15, 2025
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

Thanks Matt for such a great review. Adam.

Rated 5 out of 5 stars

Great experience, would recommend and use again

Good quality survey delivered within a few days. A month later I was facing some challenges and my solicitor made a recommendation for another survey. Adam took the time to give me a call and answer my questions. He didn't try to sell me another survey that I didn't need but gave me advice to help resolve the situation I was facing which I'm very grateful for.

May 16, 2025
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

Thanks Dan, I'm glad I was able to help. Adam.

Rated 5 out of 5 stars

Very comprehensive report that was easy…

Very comprehensive report that was easy to understand. We had a call with our surveyor to run through the findings and this was enormously helpful.

April 22, 2025
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

Thank you, I'm glad the call was helpful. Adam

Rated 5 out of 5 stars

Through Survey and Explainations

As a first time house buyer what I loved the most was the suggestion on the type of survey I needed. The one that was best value for money.

After the survey I had a callback, which really helped in terms of priorities. I would definitely use again.

February 15, 2025
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

Thank you Dan, one of the most important parts of my job is to recommend the right level of survey based on researching the property rather than just trying to sell a product, I'm glad you appreciated that. Adam

Rated 5 out of 5 stars

Excellent Job

Smart Home Surveys were recommended to me, and for good reason. Efficient, friendly, reasonably priced and helpful. The report I received was detailed and helped me understand the issues I needed to think about before buying a flat. Would highly recommend.

March 19, 2025
Unprompted review
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Reply from Residential surveyors: London|Home Counties|East Anglia

Thank you Claire, I'm glad you found the service useful. Adam

Rated 5 out of 5 stars

Highly recommend

Alex has been done a great job with the survey. He was very thorough and the report was clear and helpful. He made himself available to follow-up on short notice. Highly recommended.

March 5, 2025
Unprompted review
Residential surveyors: London|Home Counties|East Anglia logo

Reply from Residential surveyors: London|Home Counties|East Anglia

Many thanks Julien, we try to be agile and respond quickly. Adam

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