Morguard Building Surveyors Reviews 262

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its positive attributes. Consumers appreciate the clear and efficient booking process, which contributes to a smooth and stress-free experience. The staff's friendly, personal, and professional approach is frequently mentioned, making people feel at ease. The quality and thoroughness of the service are also major points of satisfaction. People highlight the detailed reports, often exceeding expectations, and the willingness of the team to go the extra mile. The price is considered competitive, especially given the level of detail and service provided. Overall, reviewers express high levels of trust and confidence in the company's ability to deliver excellent results.

Based on these reviews

Rated 5 out of 5 stars

From the very start, the service offered by Morguard was outstanding. All of my initial questions were answered fully. When it came to the report, it provided meticulous detail, with photos, addressin... See more

Rated 5 out of 5 stars
Verified

Rosanna and Gianni are both great. From inquiry to completion I was kept in the loop. Gianni contacted me the day before to go over the process and to check if there was anything I wanted investigatin... See more

Rated 5 out of 5 stars

This was my second time working with Morguard and their level of professionalism in carrying out the work they do has not dropped. They are fast and will accommodate your needs. I needed a L3 survey... See more

Rated 5 out of 5 stars
Verified

Very detailed survey from Guy phoned back after survey was done and informed us of any problems that needed to be addressed. Excellent service.

Rated 5 out of 5 stars
Verified

We contacted Morguard to arrange a survey, and within a day or two Rosanna had already arranged everything with the buyers' estate agent. Our surveyor Guy is clearly highly experienced, provided a det... See more

Company replied

Rated 5 out of 5 stars

We recently instructed Morguard for a Level 3 Survey. Our correspondence with Rosanna was smooth- emails were always prompt and helpful. Our surveyor Chris was kind and thoughtful throughout. Both the... See more

Company replied

Rated 5 out of 5 stars

There are many surveyors, unknown to you, offering their services, and you have no idea if they are any good. I am lucky to have chosen Morguard! It was a middle price, but the surveyor was extremely... See more

Company replied

Rated 5 out of 5 stars

Rosanna & Guy were great all the way through - very detailed, always happy to take calls & discuss their findings, and I felt as though they genuinely cared about the report and work they conducted. C... See more

Company replied

Rated 5 out of 5 stars

Ed our Surveyor and Rosanna our contact were super helpful. We were purchasing a questionable property with obvious signs of repair. We were quoted by our estate agents builder a price to resolves... See more

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Rated 5 out of 5 stars

Really great service from the team at Morguard (L2 Survey). Had an initial call with Rosanna whose personable approach really put me at ease. She then also helped arrange the access with ve... See more

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Rated 5 out of 5 stars
Verified

Fantastic company with excellent customer services. The level 3 survey was thorough as was the verbal feedback given prior to issue of the report. Both Rosanna and Soraya have gone the extra mile.... See more

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Rated 5 out of 5 stars

I got an L3 survey on a flat I'm buying. Maybe a little overkill but I wanted to be safe. Ed from Morguard called me pre and post survey to walk me through what he was going to look for and what he fo... See more

Company replied

Rated 5 out of 5 stars

I can't recommend MBS highly enough! Fantastic team! Rosanna was super efficient at organising the survey and Guy brought a wealth of knowledge. This was exactly what we need to give us reassurance on... See more

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Rated 5 out of 5 stars
Verified

Thank you to the Morguard Team! Rosanna sorted out our requests and Guy did a thorough job on our survey. A pre survey telephone call was helpful and then a call on the day of the survey to update us... See more

Company replied

Rated 5 out of 5 stars

Best survey. Super responsive office team! The surveyor was incredibly helpful, calling us both before and after the survey to answer our questions. The report was very thorough. I love they included... See more

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Rated 5 out of 5 stars
Verified

We were really pleased with the survey provided by Tom from Morguard. We found Tom’s report and findings to be both thorough and balanced. We very much appreciated the opportunity to speak on the phon... See more

Company replied

Rated 5 out of 5 stars

Morguard were recommended to me and I could not have had a better recommendation. Excellent communication,prompt and swift replies to any question or concern I had. Lovely straight forward people to... See more

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Rated 5 out of 5 stars
Verified

We dis level 3 survey as the house we wanted to purchase needed a lot of work. The team was very professional and informative. The communication great and all questions answered the same day (thank yo... See more

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Rated 5 out of 5 stars
Verified

From the first contact I made with Rosanna she had briefed me on each step of the Level 3 Home Survey that I had instructed Morguard to do on my behalf. Tom who surveyed the property was very thor... See more

Company replied

Rated 5 out of 5 stars
Verified

Giovanni and Rosanna from the Morguard team were extremely helpful and we can’t recommend them enough! It was quick and easy to arrange the survey and the report was received promptly after. Giovanni... See more

Company replied

Rated 5 out of 5 stars

This is the second time in a few months I have used Morguard's services for an L2 survey. I pulled out from my first purchase due to findings I wasn't comfortable with. I very much appreciate Rosa... See more

Company replied

Rated 5 out of 5 stars

Great experience with Morguard. Gianni was brilliant and as he said, he takes a forensic approach with brought many things to our attention. Ours is a victorian terrace in London. As well as being tho... See more

Company replied

Rated 5 out of 5 stars

We used Morguard to survey an old Victorian property in London. Their service was excellent and all responses were timely and of the highest quality. The report that was produced was also very... See more

Company replied

Rated 5 out of 5 stars

We needed a level 3 survey for house we were looking to buy. And had a great experience with Morguard. From initial contact with Rosanna to the follow up call with the surveyor Guy. All very friendly... See more

Company replied

Rated 5 out of 5 stars

Rosanna and Gianni were responsive to all requests and went above and beyond to provide a detailed report on the property we wanted to purchase. We were able to negotiate down our purchase price due t... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with the team. Ed was friendly, attentive and very helpful throughout the process. The survey was thorough and clear, and really helped us as first-time buyers. Would definit... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with every step of the process with Morguard. Very clear, ultimate professionals and very fair. Buying a property is exciting but finding potential flaws is daunting. The report w... See more

Company replied

Rated 5 out of 5 stars

I went through a lot of reviews and quotes with different service providers for our home purchase and since this was our first home purchase, we wanted to get an L3 survey done to reassure ourselves.... See more

Company replied

Rated 5 out of 5 stars

An easy and positive experience of getting a level 3 survey done through Morguard. Krystal (a female surveyor?! -amazing!) was so so throrough to get every inch of the property assessed. The repor... See more

Company replied

Rated 5 out of 5 stars

Great experience working with them. They were very flexible with us and went far and beyond to accommodate our needs. Rosanna was very kind and easy to work with. The report was very detailed and u... See more

Company replied

Rated 5 out of 5 stars
Verified

Competent,flexible in timing,professional with a human face.Both Rosanna in the office and Simon on site were exemplary in the service they provided.If all parties in the conveyancing process delive... See more

Company replied

Rated 5 out of 5 stars

Morguard were great - Rosanna was super quick to reply over email and got our survey booked in quickly and efficiently. I had a pre and post survey call from the surveyor as promised and received the... See more

Company replied

Rated 5 out of 5 stars

From beginning to end we were so impressed by the attention to detail and the amount of time that was dedicated to the survey and the very impressive and lengthy report. The value for money really is... See more

Company replied

Rated 5 out of 5 stars

Rosanna and Ed have been absolutely fantastic! Morguard were recommended to me by a friend who also used them and I am so glad I did too. I have dealt with Ed twice over the last few months and his re... See more

Company replied

Rated 5 out of 5 stars

I contacted Morguard already feeling very confident that I would be giving my instruction to them as I was so impressed reading the reviews beforehand! 100% were 5 stars! wow! and from the first cal... See more

Company replied

Rated 5 out of 5 stars
Verified

First-time buyer here – the L3 survey service provided by Morguard is absolutely outstanding. As a first-time buyer, there’s so much to navigate, and both Rosanna and Gianni were incredibly patient... See more

Company replied

Rated 5 out of 5 stars
Verified

Our family has experienced great service from MBS, beginning with Rosanna through to the surveyor, Guy. The attention to detail is top notch, as Guy is very knowledgeable & he provides realistic esti... See more

Company replied

Rated 5 out of 5 stars

Absolutely recommend Morguard. From the very start, Rosanna’s help was invaluable — she was responsive, professional, and made the whole process seamless, from booking to payment. Our survey... See more

Company replied

Rated 5 out of 5 stars
Verified

Very professional and friendly service. Really happy with the extremely detailed survey report and and advice. Both Rosanna and Tom who completed the survey were great to deal with!

Company replied

Rated 5 out of 5 stars

Gianni was excellent - he was incredibly thorough and took the time to have a call with us both before and after the survey took place. We greatly appreciated his expertise and advice.

Company replied

Rated 5 out of 5 stars
Verified

Tom was so so helpful over the phone before and after and so thorough conducting the survey. Explained it all to me so clearly and I got the report back early. So reasonably priced as well!

Company replied

Rated 5 out of 5 stars
Verified

My surveyor Tom produced a very thorough report and he went above my expectations in his investigations. Very helpful and friendly throughout. Customer service was very good. Overall I am very pleased... See more

Company replied

Rated 5 out of 5 stars
Verified

Gianni was exceptionally helpful, thorough and considerate of our needs in relation to the process, from the pre-survey discussion right through to exploring the findings. Very highly recommend.

Rated 5 out of 5 stars
Verified

Jack and Rosanna were really clear, communicative and punctual. The survey was detailed and insightful. Thank you so much for your help!

Company replied

Rated 5 out of 5 stars
Verified

Super professional, highly recommend! The communication both prior and after the survey has always be prompt and precise. Additionally the report did not leave anything behind and every detail wa... See more

Company replied

Rated 5 out of 5 stars
Verified

We had Morguard do our survey and I was really impressed by their service. They were extremely thorough in their work and provided everything at a reasonable price. What was most impressive though was... See more

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Company details

  1. Building Inspector
  2. Chartered Surveyor
  3. Home Inspector
  4. Real Estate Surveyor
  5. Surveyor

Written by the company

Morguard Building Surveyors is an independent surveying practice based in Southeast London. Covering all areas of London, Kent, Sussex, Surrey, Berkshire, Hertfordshire and Bedfordshire we offer bespoke and in-depth local residential Level 2 and Level 3 reports that give a detailed summary highlighting the issues which require attention or further investigation. In order for these reports to be tailored to your individual needs we will speak to you prior to any inspection so we can understand any concerns you may have and gauge your level of understanding within the construction industry. Our main aim is to make what is already a highly stressful process a little less stressful. Our mature and experienced team, both in the office and in the field, will provide you with the level of reassurance and professional service to help you assess the risks and opportunities related to your purchase. We believe customer service is as important as the product we deliver. That is why we offer a service that goes above and beyond. Whether you are a seasoned purchaser or a first-time buyer, Morguard Building Surveyors will make sure you have all the information you need to make that all important informed decision. Listen to our Technical Director and Senior Surveyor - Guy Abbott - being interviewed on FIX Radio by Mark Millar informing listeners about the pitfalls of flipping properties and what all buyers should look out for when purchasing a property. Copy this link to listen to the podcast https://podcasts.apple.com/gb/podcast/what-to-watch-out-for-when-acquiring-property-to-flip/id1702489349?i=10006523833


Contact info

5.0

Excellent

TrustScore 5 out of 5

262 reviews

5-star
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Rated 5 out of 5 stars
Verified

Exceptional Service

Gianni was exceptionally helpful, thorough and considerate of our needs in relation to the process, from the pre-survey discussion right through to exploring the findings. Very highly recommend.

October 9, 2025
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Rated 5 out of 5 stars
Verified

Excellent service

Very detailed survey from Guy phoned back after survey was done and informed us of any problems that needed to be addressed.
Excellent service.

October 4, 2025
Rated 5 out of 5 stars

From the very start

From the very start, the service offered by Morguard was outstanding. All of my initial questions were answered fully. When it came to the report, it provided meticulous detail, with photos, addressing issues large and small and provided an assessment of the cost to address those issues immediately along with an analysis of what would be required for a longer term approach. In anddition, Krystal talked through the report with me, annswering any and all of my questions. All in all it was tremendously helpful. I felt in good hands and would most certainly use their services again.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

This was my second time working with…

This was my second time working with Morguard and their level of professionalism in carrying out the work they do has not dropped. They are fast and will accommodate your needs. I needed a L3 survey done and within the same day, my survey was booked by Rosanna and the team. The pre call I received from the surveyor Tom was very helpful as it helped him to know what key areas I wanted him to look out for, and the post call was very detailed highlighting the main findings from the survey. The report itself was detailed and very thorough; I’d recommend Morguard always. Thanks again.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Amazing company

Rosanna and Gianni are both great. From inquiry to completion I was kept in the loop. Gianni contacted me the day before to go over the process and to check if there was anything I wanted investigating in greater detail, which judging by the size of the report, I don't think was possible. Unlike other surveyors where the report is a back covering exercise, Gianni made everything understandable without making it seem like the entire house is going to fall down. Would 100% use again and recommend to friends.

September 23, 2025
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Rated 5 out of 5 stars
Verified

Thorough survey and excellent problem solving

We had Morguard do our survey and I was really impressed by their service. They were extremely thorough in their work and provided everything at a reasonable price. What was most impressive though was that there was a problem that came up later, and what really stood out was the way they handled it – collaborative and solution-focused, without any defensiveness. I wouldn’t hesitate to recommend Morguard to anyone looking for reliable and diligent surveyors, and will seek them out for any future work!

November 18, 2024
Rated 5 out of 5 stars

Absolutely recommend Morguard

Absolutely recommend Morguard.
From the very start, Rosanna’s help was invaluable — she was responsive, professional, and made the whole process seamless, from booking to payment.

Our surveyor, Krystal Doe, was equally outstanding: professional, kind, and thorough, with both pre- and post-inspection calls that clearly explained the findings and how to approach them.

The final Level 3 Survey report was top-notch — detailed, systematic, and supported with clear photographs and practical guidance.

Overall, excellent experience!

September 9, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for the wonderful review Sunny - it means a lot to us to know we helped you at this truly stressful time. We wish you all the very best with the purchase. Rosanna, Krystal and the MBS Team.

Rated 5 out of 5 stars

Level 3 Survey with Chris

We recently instructed Morguard for a Level 3 Survey. Our correspondence with Rosanna was smooth- emails were always prompt and helpful. Our surveyor Chris was kind and thoughtful throughout. Both the pre-inspection and post-inspection calls were detailed and we felt heard, and not rushed. The report itself was very comprehensive, with clear photographs and descriptions. Will be recommending to friends and family.

September 8, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Dear Nuha - thank you for taking the time to leave us this review. We have thoroughly enjoyed working with you. We wish you all the very best in the future. Rosanna, Chris and the MBS Team.

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Rated 5 out of 5 stars

Rosanna & Guy were great all the way…

Rosanna & Guy were great all the way through - very detailed, always happy to take calls & discuss their findings, and I felt as though they genuinely cared about the report and work they conducted. Couldn't recommend more highly!

September 5, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for the kind words George and for taking the time to post this review. We truly appreciate it. We wish you all the very best for the future. Rosanna, Guy and the MBS Team.

Rated 5 out of 5 stars
Verified

Top Notch Service from MBS

Our family has experienced great service from MBS, beginning with Rosanna through to the surveyor, Guy. The attention to detail is top notch, as Guy is very knowledgeable & he provides realistic estimates for any works needed. His guidance and support carries on after production of the survey report and this is customer service at the highest level. My son is a returning FTB customer in the last few years (following an unsuccessful purchase on 2 occasions, due to a chain breaking down and the other had issues with the building), and I know from my involvement that MBS still provide the same quality service and attention. Highly recommend.

August 22, 2025
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us such valuable feedback Fiona - we have thoroughly enjoyed working with you and Daniel and wish you all the very best. Guy, Rosanna and the MBS Team.

Rated 5 out of 5 stars
Verified

Thank you for the brilliant service

First-time buyer here – the L3 survey service provided by Morguard is absolutely outstanding. As a first-time buyer, there’s so much to navigate, and both Rosanna and Gianni were incredibly patient and helpful throughout the process, from organizing the survey to explaining the results in detail.

The pride in doing the job well is evident in the interactions I've had with Gianni & the written reports provided along with the debrief is very comprehensive. I’m very happy with the service provided and would not hesitate to use them again if I move in the future.

August 20, 2025
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Reply from Morguard Building Surveyors

Thank you for leaving us this detailed review Lawrence - we are so pleased we were able to help you. We wish you all the very best with your purchase. Gianni, Rosanna and the MBS Team.

Rated 5 out of 5 stars
Verified

Very happy with the service

Very happy with the service. Surveyor was very diligent and the price was very reasonable.

August 11, 2025
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Reply from Morguard Building Surveyors

Thank you Simon - all the very best, Rosanna and the MBS Team.

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Rated 5 out of 5 stars

Excellent

Amazing experience, from initial communications to pre-meeting to early debrief and final report. With Tom.

August 4, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you for the review Frederic - we truly appreciate it. Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars
Verified

Fantastic work from Tom

Tom was so so helpful over the phone before and after and so thorough conducting the survey. Explained it all to me so clearly and I got the report back early. So reasonably priced as well!

July 24, 2025
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Reply from Morguard Building Surveyors

Thank you for taking the time to leave us this review Lizzie - we are most grateful. It was a pleasure working with you. All the very best, Tom, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Highly recommended

I recently commissioned a Level 3 Building Survey and was extremely impressed with both the detail and clarity of the report. From start to finish, the service was professional, thorough, and very reassuring.

The surveyor inspected every accessible part of the property, from the roof to the subfloor, and highlighted not just the obvious defects but also potential hidden risks that could arise in the future. The report was comprehensive yet easy to follow, with clear explanations, photographs, and recommendations for remedial works.

What I particularly valued was the depth of insight: structural issues, damp risks, insulation, drainage, and even smaller maintenance points were all covered in detail. The surveyor also provided realistic estimates for repair costs, which helped me make informed decisions about the purchase and future budgeting.

Communication was excellent throughout—the surveyor took the time to discuss key findings with me in plain language and answered all of my questions without rushing. This gave me a much clearer understanding of the property’s true condition.

Overall, I would highly recommend a Level 3 Building Survey to anyone buying an older property or a home they want to thoroughly understand. It gave me complete peace of mind, highlighted potential costs before they became surprises, and ultimately helped me negotiate with confidence.

August 13, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Wow - this review really made our day John! Thank you so much for your kind words and wonderful feedback. We wish you all the very best with the purchase. James, Rosanna and the MBS Team.

Rated 5 out of 5 stars
Verified

Fantastic survey and customer service

We contacted Morguard to arrange a survey, and within a day or two Rosanna had already arranged everything with the buyers' estate agent. Our surveyor Guy is clearly highly experienced, provided a detailed and clear report, and was happy to chat with us over the phone multiple times. They were great to work with every step of the way, and we will be reusing them in future!

August 6, 2025
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Reply from Morguard Building Surveyors

We are so glad you had a great experience with us Daniel - thank you for the wonderful feedback. We truly appreciate it. We wish you all the very best. Guy, Rosanna and the MBS Team.

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Rated 5 out of 5 stars

A surveyor you can rely on.

There are many surveyors, unknown to you, offering their services, and you have no idea if they are any good. I am lucky to have chosen Morguard! It was a middle price, but the surveyor was extremely thorough! I felt really confident about the purchase. He obviously really understands structures, and loves his job. And when I had a question about something he patiently explained logically why it was okay. It was a good choice.

August 1, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Thank you so much Ches - this is fantastic feedback and it honestly made our whole team's day reading it. Knowing that you had such a great experience is exactly what motivates us to keep doing our best. We truly appreciate you taking the time to share this with us! All the very best. Guy, Rosanna and the MBS Team.

Rated 5 out of 5 stars
Verified

Jack and Rosanna were really clear

Jack and Rosanna were really clear, communicative and punctual. The survey was detailed and insightful. Thank you so much for your help!

July 30, 2025
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Reply from Morguard Building Surveyors

Thank you for taking the time to provide us with this feedback Helena - we truly appreciate it. We wish you all the very best. Jack, Rosanna and the MBS Team.

Rated 5 out of 5 stars

Gianni was excellent

Gianni was excellent - he was incredibly thorough and took the time to have a call with us both before and after the survey took place. We greatly appreciated his expertise and advice.

August 1, 2025
Unprompted review
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Reply from Morguard Building Surveyors

Dear Cath - thank you for the great feedback - we are so pleased you were happy with the service you received. Thank you for taking the time to leave this feedback. We wish you all the very best. Gianni, Rosanna and the MBS Team.

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