Slipintosoft Reviews 1,158

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent quality and luxurious feel of the products, particularly highlighting the softness and comfort of the silk materials used in sleepwear, bedding, blouses and robes. Consumers appreciate the vibrant colors, beautiful patterns, and thoughtful details like sturdy buttons and well-designed necklines. People also report that the fit is generally true to size and find the garments to be both elegant and comfortable for various occasions. However, there are mixed opinions regarding the order and delivery service. While some reviewers experienced prompt delivery and excellent customer service, others encountered issues such as slow shipping, receiving the wrong item, or unexpected return costs. A few consumers reported problems with refunds, indicating that the process could be difficult. Despite these issues, many customers were satisfied with the company's responsiveness in resolving problems and expressed a willingness to make future purchases.

Based on these reviews

Rated 4 out of 5 stars
Verified

Great product. The only problem was with the shipping. It was delivered to the wrong address and found in my neighbours truck after receiving a picture of it being left in a retail store somewhere.

Rated 4 out of 5 stars
Verified

The blouse was too large for my frame so I had to return. After an email to the company, I received instructions re the return and a refund was issued.

Company replied

Rated 4 out of 5 stars
Verified

I am very annoyed because you sent me a long sleeved pyjamas when I specifically ordered a short sleeve pyjama Ps your response that one item in my order was a long sleeved pyjamas is incorrect... See more

Company replied

Rated 4 out of 5 stars
Verified

It seemed like delivery was slow - but it arrived intact and the sweater fit well

Rated 2 out of 5 stars
Verified

I wasn't aware when ordering that the items were coming from the USA so delivery was slow. The item didn't fit which is not unexpected when buying on line but the cost of return to USA was £24 which m... See more

Company replied

Rated 5 out of 5 stars
Verified

Silk pajamas’s fit comfortably. As expected (size L). Nice quality, but I have not washed yet to be able to comment on durability. Included in order are precise laundering instructions. I purchased... See more

Rated 5 out of 5 stars
Verified

I absolutely adore this set of pajamas and ended up purchasing them for myself! The pattern is stunning, and the colors are so vibrant. The fabric is silky soft and feels luxurious against the skin. I... See more

Rated 3 out of 5 stars
Verified

The shipping service was long to the US and also lacked communication. I should not have to email a vendor about shipping and the source they use. That should be disclosed upfront. Otherwise Garmet wa... See more

Rated 3 out of 5 stars
Verified

Too small and a little itchy It was pretty I returned it and that was not an easy process. You have to email a request to return and wait for a response. Then I was asked twice to keep it and they... See more

Rated 2 out of 5 stars
Verified

They wanted to make sure, I knew what I Unfortunately the description did not match the product in most of the ordered dresses. They indicated that they had XS sizes, but in reality did not have it bu... See more

Company replied

Rated 5 out of 5 stars
Verified

The dress was as advertised, good quality, carefully packed and correct size. The order was quickly acknowledged, and I was updated about shipping details as needed. The parcel arrived undamaged and a... See more

Rated 5 out of 5 stars
Verified

The delivery time was great. I love the colors that you offer. Please offer different shade of red( watermelon, orange red etc…) The quality is lovely.

Rated 5 out of 5 stars
Verified

With their stunning pattern and incredibly soft fabric, these PJs are just perfect! I love the beautiful, silky material and the elegant, shiny finish on the buttons, which adds such a nice touch. I l... See more

Rated 5 out of 5 stars
Verified

The dress arrived after the party it was thought for. Instead of sending it back we got a very nice discount. Return shipping of the dress to the USA is not included and has to be payed by oneself.... See more

Rated 5 out of 5 stars
Verified

These pajamas are gorgeous and feel incredibly soft and luxurious. The material is silky and of great quality, while the print is beautiful and vibrant without being overwhelming. I love the thoughtfu... See more

Rated 2 out of 5 stars
Verified

The box was crumpled and it was not what I ordered albeit not a great deal different from the original order. Your illustration does not display the full item? Not sure I would use your service again... See more

Company replied

Rated 5 out of 5 stars
Verified

Customer Service is outstanding! I had questions about products and they were prompt and friendly with their reply. Very helpful

Rated 5 out of 5 stars
Verified

While the shipping time was long, the quality of the product made the wait worthwhile. The silk robe I purchased is beautiful!

Rated 5 out of 5 stars
Verified

I needed to return a shirt . Excellent service and refund without a problem . Thank , lovely shirt but not quite right . I shall however still purchase your shirts in future .

Rated 5 out of 5 stars
Verified

I received updates about purchase, shipping, expected delivery - all accurate - and friendly guidance on returns. The blouse is beautiful, fit is as described, received many compliments.

Rated 5 out of 5 stars
Verified

The delivery was fast. However, the wrong item was sent, but it was replaced very quickly. The quality is also very good. The return shipping costs to the USA were also refunded.

Rated 4 out of 5 stars
Verified

The dress was cute and I’ll be keeping. Not quite the quality that it appeared on line.

Rated 5 out of 5 stars
Verified

Beautiful head wraps, my significant other loved the pieces I purchased for her.

Rated 5 out of 5 stars
Verified

This blouse was perfect for the occasion. The color matched the photos exactly, and the fit was just right. It’s genuinely a top-tier piece that added sophistication to my outfits, whether paired with... See more

Rated 5 out of 5 stars
Verified

Here is the English translation of your review: --- I would like to express my sincere gratitude for these wonderful pure silk sheets and pillowcases. It's a true pleasure to fall asleep and... See more

Rated 5 out of 5 stars
Verified

Hi, Thank you for your message. I received the Luxury 100% Silk Bedding 22 Momme Pure 4PCS Silk Bedding Set about 20 days ago, and I’m very pleased with the purchase. The quality of the sil... See more

Rated 5 out of 5 stars
Verified

I’m incredibly impressed with this lovely kimono robe. The pattern is beautiful, and the material is incredibly soft. The quality is excellent; it is silky and soft fabric that feels luxurious. The go... See more

Rated 5 out of 5 stars

The sweaters arrived promptly. Nicely packaged and good quality, offering value for money. An issue arose over the order (not the fault of the company) and the customer services dept were excellent.... See more

Rated 4 out of 5 stars
Verified

The item was as described and we are very happy with it. Unfortunately, delivery took 14 days longer than announced. But otherwise, everything was very good.

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Company details

  1. #206 of 458 best companies in Clothing Store
  2. #15 of 24 best companies in Bedding Store
  3. #30 of 37 best companies in Bedroom Furniture Store
  4. #31 of 46 best companies in Hair Product Store
  5. #68 of 84 best companies in Home Goods Store
  6. #4 of 4 best companies in Silk Store

Written by the company

Slipintosoft offers stunning, soft, and sustainable fashions crafted from the world’s finest silk. From sleepwear to bedding, Slipintosoft offers exquisitely designed silk products designed to keep you cool, comfortable, and beautiful.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Sweater Dress Excelle's!

Slipintosoft has made a dress that is perfect! I have never had a sweater dress and was a bit reluctant but when it arrived I was amazed at the detail. I am going abroad soon and this is the perfect cozy dress for me!

September 8, 2025
Rated 1 out of 5 stars

Research before you buy

I ordered a pink cashmere shawl which cost me some £100. When it arrived very prettily presented I did not like the colour and thought the cashmere was poor quality. I have emailed twice asking for a return address and refund but have heard nothing from them

October 13, 2025
Unprompted review
Slipintosoft logo

Reply from Slipintosoft

Could you tell me your order number? Please check your order email spam folder. We can confirm all our customer service replies.

Rated 3 out of 5 stars

I Take My Hat Off to Them for Exploitation

I bought a beige striped beanie, expecting to pay the £46 specified online (I have a screenshot). When the hat arrived with its invoice, the price had gone up by a pound, but, to my horror, the postage for something that is light as a feather and would fit in an envelope, was £10. Mind you, I got a penny off, as the final charge was £56.99. For a hat! Never again.

September 21, 2025
Unprompted review
Rated 3 out of 5 stars
Verified

Too small and a little itchy

Too small and a little itchy
It was pretty
I returned it and that was not an easy process. You have to email a request to return and wait for a response. Then I was asked twice to keep it and they would give me a discount. I could never have worn it because it was too small. I kept telling them that. Finally they told me where to send the return . I have to wait and see if I ever get my refund.

September 19, 2025
Rated 1 out of 5 stars
Verified

Sent the sweater back to the return…

Sent the sweater back to the return address on the package…. Timberlea blvd. Did not like product. Not pure cashmere.

September 2, 2025
Slipintosoft logo

Reply from Slipintosoft

Really sorry for this. If you return, just reply to our customer service email with the tracking number. When we get it, we will issue a full refund to you.

Rated 4 out of 5 stars
Verified

Great product

Great product. The only problem was with the shipping. It was delivered to the wrong address and found in my neighbours truck after receiving a picture of it being left in a retail store somewhere.

September 16, 2025
Rated 1 out of 5 stars
Verified

Deceiving item

I ordered the extra large wrap $136.00 and received a small scarf. I requested a refund and the return label for shipping back since it wasn’t my fault they sent me a switch and bait item but they didn’t answer. I am now stock with the hazle of having to go to the post office and pay for the return with tracking.

September 15, 2025
Slipintosoft logo

Reply from Slipintosoft

If you can send an image of this, we can confirm if we sent the wrong one. If we did, we can offer a solution.

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