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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and friendly demeanor. Consumers appreciate the personalized service, with employees taking the time to understand individual preferences and guide them to the perfect scents. Many reviewers specifically highlight the patience and attentiveness of the staff, who create a welcoming and comfortable shopping environment. People also express satisfaction with the customer service provided, noting the professionalism and ability of the staff to cater to their needs. The variety and quality of the products are frequently mentioned, with reviewers appreciating the wide selection of fragrances available at competitive prices. Overall, shoppers feel valued and well-assisted, leading to a positive and enjoyable shopping experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Jade was super kind to us, she gave us to test just what we were looking for, I went for a perfume for my husband and ended up taking 3, one for me and a set for my mom. In addition, she told me about... See more

Rated 5 out of 5 stars
Verified

Ms. Angela and here staff at the Pooler Tanger Outlet have become my go to for all things fragrance wise. I have shopped there enough where she makes recommendations based upon my likes. She does a tr... See more

Rated 5 out of 5 stars
Verified

Rosie is an absolute gem and makes the store.Because she is just part of the fixture.Never get rid of her tillShe says she's ready to go, and everyone else that was there.The other two ladies were abs... See more

Rated 5 out of 5 stars
Verified

Leti(Leticia) is what made my experience great! This is my second visit & each time I was fortunate that she was there to help me. Leti is super patient & knowledgeable. She guided me each time... See more

Rated 5 out of 5 stars
Verified

John at the Rehoboth Beach-Tanger Outlet location was super attentive and helpful, offering swatches that matched my interests and preferred notes. He was knowledgeable and kind and patient. Thanks fo... See more

Rated 4 out of 5 stars
Verified

Nice experience shopping. Associate was patient, knowledgeable and helpful. 4-stars because they didn’t have everything I wanted to check out, which I get… but they also didn’t have testers for some o... See more

Rated 5 out of 5 stars
Verified

Gentleman who helped us was very pleasant. Very knowledgeable in the perfumes knew exactly what to look for when we explained what scents we liked or were looking for. My husband and I both are very p... See more

Rated 5 out of 5 stars
Verified

Representative was friendly and knowledgeable. I liked the selection of fragrances and brands. I did not feel pushed to buy a particular brand/item. I would shop at this location again.

Rated 5 out of 5 stars
Verified

Store was very clean and inviting. Sales associate greeted me and was very friendly. She was dressed very professionally and had knowledge about the product.

Rated 5 out of 5 stars
Verified

The young lady who is from Turkey was a great saleslady and I enjoyed everything she told me about what was on sale and I bought three bottles of perfume because I enjoyed her. She is very good at he... See more

Rated 5 out of 5 stars
Verified

Amid and Joe are fantastic people. They arnt just working there, they live the fragrance lifestyle. They are extremely knowledgeable and create an environment of comfort. In my opinion people li... See more

Rated 5 out of 5 stars
Verified

We stopped in just to see what's new. And the girl helping us was so patient and asked questions to help us find the best scent for both of us. Honestly we weren't looking to buy, but she found the pe... See more

Rated 5 out of 5 stars
Verified

The representative was extremely helpful. The manager special perfume was not so great once you have it on. However the experience was nice. I will always shop there.

Rated 5 out of 5 stars
Verified

The salesperson, Michael, No 17964, was great. He was friendly, polite and welcoming. The other salesperson, a female, was not welcoming. She appeared kind of upset when I entered the store, did not... See more

Rated 5 out of 5 stars
Verified

Everyone in the store is exceptional!!!! Super customer service. They’re all willing to help and take their time with you to find something that you will love.

Rated 5 out of 5 stars
Verified

Great price and very fast delivery. Also sent a lil extras with different fragrances and $10 bonus bucks towards a future product. Overall a nice company

Rated 4 out of 5 stars
Verified

The store manager was very kind and patient. I do wish that there were more fragrances to smell without needing an employee to assist. I like to smell different scents and then think about what I like... See more

Rated 5 out of 5 stars
Verified

My experience was great, I’ve got a 50% off on Mercedes it smells very nice and it’s long lasting. The customer service was 100% helpful

Rated 5 out of 5 stars
Verified

Winnie was fantastic - after asking me what some of my favorite scents are and top fragrances, she took me on a whole journey. I ended up with two top-tier fragrances and am looking forward to coming... See more

Rated 5 out of 5 stars
Verified

Pointed out 1 and rep lead me to many more which ended up me buying 4 new fragrances. Unfortunately other guy clearly ignored me but the lady was absolutely amazing

Rated 5 out of 5 stars
Verified

Always a great experience! And, my husband’s hard to find cologne is always available! Easy to order and quick delivery!

Rated 3 out of 5 stars
Verified

It was okay. I felt the manager was a bit overzealous continuously trying to upsell me even though I was already spending over $250. I really dislike that kind of pressure.”

Rated 5 out of 5 stars
Verified

From the moment me and my boyfriend walked in, we were welcomed warmly by Kelly. She went above and beyond truthfully. She was very patient with us as we tested new scents- really giving us the op... See more

Rated 3 out of 5 stars
Verified

Was expecting a free sample of a perfume every time I purchased one from other store they gave bunch of samples and help me decide my next purchase.

Rated 5 out of 5 stars
Verified

Robert and the woman helping us, went above and beyond!! Helping me and my partner find amazing fragrances to wear!! Thanks guys! 🙏🏻😊

Rated 5 out of 5 stars
Verified

They were super patient and accommodating for helping me find my new scent. Was a fun experience, and will be going back :)

Rated 5 out of 5 stars
Verified

Jackie is wonderful employee that helped me get some colonges She shows what smells are good and very pretty lady

Rated 5 out of 5 stars
Verified

Went to the store in Myrtle beach @ tanger outlets customer service was top notch bought my wife and I 2 fragrances each for a total of 4 had a great experience will return !!

Rated 5 out of 5 stars
Verified

It’s the very first time I’ve bought a fancy perfume. There were multiple options to choose from but in the end, I went for Dior EDT perfume.

Rated 5 out of 5 stars
Verified

The sales associate was so knowledgeable and extremely helpful in helping me find scents that I liked. She was so patient and friendly.

Rated 5 out of 5 stars
Verified

Best prices in the outlet mall. My perfumes were in perfect condition and I even got a free full size gift perfume that smells exactly like BR540! Lovely service from both ladies. I wish I knew their... See more

Rated 5 out of 5 stars
Verified

Sales representative was great and very helpful with my daughter! I will definitely be back for the holidays and just in general

Rated 5 out of 5 stars
Verified

The sales girl was very helpful. She was kind, took time to explain and had a pleasant personality.

Rated 5 out of 5 stars
Verified

The lady who helped me , Black beautiful woman! Was great , showed me different smells and also listened to what type of scents i liked ! She was spot on, i will be back because of her to spend all my... See more

Rated 5 out of 5 stars
Verified

The salesperson was very helpful! We can only find the Reyane at the Fragance outlet. We usually travel at 3 to 4 hours to get. Glad it was in stock!

Rated 5 out of 5 stars
Verified

Our sales person was so amazing, we like shopping for our fragrances here.

Rated 5 out of 5 stars
Verified

✅Easy online shopping ✅Easy tracking ✅Order was correct ➕Freebie samples

Rated 5 out of 5 stars
Verified

I was greeted with kindness and a smile and the gentleman that helped me was Awesome and sweet. I wouldn’t change a thing.

Rated 5 out of 5 stars
Verified

the lady at the counter was very helpful and took all the time to make sure i found the perfect new scent what great service thank yo

Rated 5 out of 5 stars
Verified

This perfume place is absolutely excellent! The atmosphere is elegant, and the variety of fragrances is impressive. The employee who helped me was incredibly knowledgeable and patient. They took the t... See more

Rated 3 out of 5 stars

Overall okay ish experience with their parfumes. I gave only three stars because most parfumes stop smelling after few hours but people who advertise them said that parfumes can last a lot more hours!... See more

Rated 5 out of 5 stars
Verified

First of all, I live about four hours away in Maryland and I always always stop in to see what the latest fragrances are. The Bogo specials are one of my favorites. The buy one get half off one of my... See more

Rated 5 out of 5 stars
Verified

We bought ourselves sum Fragrance Gifts, Thirty Nine Years. Of Marriage Anniversary gift staying in Ocean City, Maryland and drove up to Delaware. Hanged out in the Outlets, shopping at Outlet Store... See more

Rated 5 out of 5 stars
Verified

The staff have been very friendly, they know a lot about each fragrance, what they contain, and they give you advice on what you are looking for. Not only that, but having multiple options helps you t... See more

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Company details

  1. #8 of 31 best companies in Flavours, Fragrances and Aroma Supplier
  2. #2 of 5 best companies in Barber Supply Store
  3. #45 of 458 best companies in Clothing Store
  4. #6 of 46 best companies in Cosmetics Store
  5. #1 of 10 best companies in Dental Clinic
  6. #3 of 22 best companies in Eye Care Center
  7. #4 of 46 best companies in Hair Product Store
  8. #2 of 5 best companies in Nail Salon
  9. #30 of 98 best companies in Pharmacy
  10. #8 of 20 best companies in Skin Care Clinic
  11. #10 of 30 best companies in Wellness Center

About Fragrance Outlet

Written by the company

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.

The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.

Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

FREE SHIPPING

Written by the company

ON EVERY ORDER OVER $50
Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 contiguous states.

GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE
Please note that we are not the manufacturer of any of the products we carry. Fragrance Outlet is a vendor of genuine brand-name fragrances; Fragrance Outlet is not associated with any of the Brands Sold on the website.

Absolutely NO imitations or knock-offs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 week


Rated 2 out of 5 stars
Verified

Too Pricey

Enjoyed speaking to the sales lady BUT prices are way too high !! The only reason we came in was because of the reasonable prices online just to get there in person and be told they didn’t have ANY scents under $160 !!! Then felt pressured to buy the $140 bottle because it was deemed “the cheapest” i could’ve purchased the same scent online AND 2 more bottles for the price that i paid in store .

October 12, 2025
Rated 5 out of 5 stars
Verified

The lady that helped my family select…

The lady that helped my family select our colognes and perfumes was so knowledgeable about the exact products we were searching for and helped us select oil based products instead of the usual ones. Thank you so much! I cannot remember her name!!

October 12, 2025
Rated 5 out of 5 stars
Verified

New scent

Everyone at the Destin store is so knowledgeable and helpful! I always find something new whenever I’m there. Michael Malul is an amazing line.

October 12, 2025
Rated 4 out of 5 stars
Verified

Points Earned

It should be perfect but the guy did not ask for my points earned that should have been applied with my first purchases. Good that I remember it so I got back purchased one with my points applied as discount.

October 12, 2025

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