Sigma Sports - Hampton Wick Reviews 803

TrustScore 5 out of 5

4.8

High Street 37-43, St Johns Place, KT1 4DA Hampton Wick, England, GB


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Rated 5 out of 5 stars

Recently came in for a new bike and bike fitting. Graeme was super helpful guiding me through choosing the best bike for my needs. I’d highly recommend doing the bike fitting too. Salvo was incredibl... See more

Rated 5 out of 5 stars
Verified

Excellent thorough and attentive service. Discussed with Graeme what I wanted, and what I had with my current setup, and got a really good deal on a bike I wasn't even considering (which is a good thi... See more

Rated 5 out of 5 stars

When buying a "high end" bicycle, the experience is part of the package. Max listened to my questions and queries, and drew up various options for the customisations. He also arranged for the joke t... See more

Rated 5 out of 5 stars

I went in to enquire for a new road bike and was referred to Jonathan who guided me through a custom order based on my needs. The bike is stunning and I was kept informed through the whole ordering pr... See more

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Company details

  1. Bicycle Store
  2. Bike Accessories Store
  3. Running Store

Written by the company

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

Written by the company

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

Contact info

  • High Street 37-43, St Johns Place, KT1 4DA, Hampton Wick, England, United Kingdom

  • 0333 006 8833

4.8

Excellent

TrustScore 5 out of 5

803 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Great help from amazing staff

I went in to enquire for a new road bike and was referred to Jonathan who guided me through a custom order based on my needs. The bike is stunning and I was kept informed through the whole ordering process. Very happy customer, thank you!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

New bike & bike fitting

Recently came in for a new bike and bike fitting. Graeme was super helpful guiding me through choosing the best bike for my needs. I’d highly recommend doing the bike fitting too. Salvo was incredibly knowledgeable and took the time to understand my individual physiology, riding style, and goals to adjust the bike to my body mechanics and avoid potential injuries. The level of detail is fantastic as is coming away with an understanding of what will help my long-term performance.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

They just lack the customer focus I'm…

They just lack the customer focus I'm afraid. You have to book a slot if you want to purchase a bike , that slot tends to be an hour. If you go beyond that hour choosing and selecting the bike and assessing the geometry , then it's your tough luck. It's a completely rushed experience. I could go on about all the other issues I experienced !

October 17, 2025
Unprompted review
Sigma Sports - Hampton Wick logo

Reply from Sigma Sports - Hampton Wick

Good Morning,

Thank you for taking the time to leave a review of your experience in the store.

I am sorry to hear that you were disappointed with the in-store bike buying experience, it is very important to us that we spend enough time with our customers to make a very important decision. The booked consultation system allows every customer to receive this dedicated time with an expert

The 1 hour consultation is a good starting point for a conversation between you and your chosen consultant to look at the varying options that would best suit your needs. We do find that in the majority of cases this 1 hour time slot is ample to cover the points and hopefully allows you to leave the store with a better direction on the best options available to you. We do not expect all our customers to make the decision on their new bike within this time frame and often the conversation continues after the in person conversation before placing an order. During busy periods we are very often fully booked and we sadly have less flexibility to run over this time allocation. If you feel it necessary we can book you in for another consultation to allow you more time to help with your decision.

I would love to understand how you feel we could improve this service, and any more details you can provide on this would really help me to understand what went wrong in this particular scenario. Please also contact the store or the Bike Sales Consultant you were dealing with directly to book in an additional consultation if you feel necessary.

Many thanks
Jack Ford
Hampton Wick Store Manager

Rated 5 out of 5 stars

This is the second bike we have bought

This is the second bike we have purchased from Jonathan at Sigma Sports, which speaks volumes about the quality of service provided. Jonathan offered invaluable advice, clearly explaining the options available and compared different models based on my riding style and requirement. He provided expert recommendations, and ensured the bike was perfectly sized. What really sets the service apart is Jonathan never pressured me into a more expensive option and made sure I was comfortable with every aspect of the purchase - regardless of your budget, you’ll receive exceptional service. Simply put, if you’re after a new bike, ask for Jonathan.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

New Bicycle- From Fit to Delivery

I had a bike fit with Salvatore with the intention of buying a new bike. The end to end process was just a wonderful experience. So professional, knowledgeable and at the same time personal.I have taken delivery of a bicycle that is perfect for me. Highly recommend having a fit before making any changes to existing or purchasing a new bike.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Bikefit and Workshop

Had a great bikefit with Salvo who was very informative and helped me choose and fit a few upgrades over a few months to be more comfortable on the bike. Having also booked a full service, Sigma went beyond to get my bike roadworthy and were quite flexible in letting me or helping to source parts as fast as possible to get it completed just in time before taking it on a cycling holiday. Defintely recommend for any high end bike servicing and adjustements in London!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Had an enjoyable experience, every change to the position was explained how and why it would help. Looking for to new bike and new fit.
Thank you Salvo

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Bike Fit with Salvatore

I had a comprehensive bike fit with Salvatore, and it was an excellent experience. With his background in physiotherapy and understanding of biomechanics, he identified the causes of my discomfort on the bike and clearly explained the underlying reasons. He not only made precise adjustments to improve my fit but also offered valuable advice on how to enhance my riding technique. Highly recommend to anyone looking for a more comfortable and efficient ride.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent thorough and attentive…

Excellent thorough and attentive service. Discussed with Graeme what I wanted, and what I had with my current setup, and got a really good deal on a bike I wasn't even considering (which is a good thing!). I've been riding it almost every day since. And when there was a slight squeak in the head tube I took it in and they resolved it within 10 minutes. So much better than other LBS I've had the displeasure of experiencing.

October 6, 2025
Rated 5 out of 5 stars

I have done a number of bike fittings…

I have done a number of bike fittings but this was the most thorough. Very detailed and Salvo such a knowledgeable person who goes through your reasons for wanting the fitting, what your objectives are as well as thoroughly assessing your physical fitness and mobility. Went for a ride the next day and the change was extraordinary. Great experience.

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Part send back for warranty on 11…

Part send back for warranty on 11 September not returned back to despite numerous requests

September 11, 2025
Unprompted review
Sigma Sports - Hampton Wick logo

Reply from Sigma Sports - Hampton Wick

Hi Mark,

I cannot apologise enough.

I've taken over this ticket and will resolve this.

Your replacement part is in Hampton Wick. I have requested a workshop fitting via the team there.

I've already reached out to you to push a resolution through.

Kind Regards,

Matt

(Head of Customer Care)

Rated 5 out of 5 stars

First Class Service At The Hampton Wick Workshop

A shout out to Eddy,Dan and the boys at the Sigma Sports Hampton Wick Workshop.

I am absolutely delighted after having the original Shimano 105 mechanical components on my Specialized SL7 swapped over for Ultegra Di2 components.

The workmanship was,and always is at Sigma Sports workshop first class,I would'nt want to go anywhere else for my bikes repairs or alterations.I whole wholeheartedly recommend the workshop services at Sigma Sports,Hampton Wick.

Thank you very much boys...Especially to Eddy for his workmanship and going the extra mile to enable the set up/fit of my bike to be absolutely perfect for me.

October 7, 2025
Unprompted review

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