Not very happy, Had to pay £60 import duty, and saw no mention of this when i placed the order, or that it was coming from abroad, also had to pay £60 vat that i shouldn't have had to pay and can't c... See more
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Sends out scam emails saying you have won a prize - usually a reduced in price Victoria secrets set, for £2. What they don't tell you is that they then set up a recurring monthly subscription of £35 t... See more
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I’d give minus if I could. I’ve never been on their site but was purchasing something on FB. Thought I was paying delivery.. unfortunately they’re saying I signed up and they then took another approx£... See more
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Terrific online retailer ! ‘ShopBetter’ proved to be more of ‘ShopBest’ in my opinion. I’ve searched internet in and out for a basic mica heater of a specific power output but nothing was av... See more
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Company details
About ShopBetter™
Written by the company
ShopBetter™
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
A Members Club so exquisite it offers everything from wonderfully varied and sophisticated articles, to luxurious and over-the-top non essentials. ShopBetter™ opened in 2019 and unlike any other online shopping experience, our members are able to browse our +256,783 unique articles, all priced below Wholesale with up to 15% additional discount. Did we mention that shipping is always free? And with our committed and passionate Customer Service team, ShopBetter™ really is your new home away from home.
We are an international webshop with warehouses around the world, so your items can arrive as cheap and fast as possible. At ShopBetter™ we always pride ourselves of at least being the cheapest on the market, but also the newest brands and best products from all over the world. We want to give you the easiest possible online shipping experience, and we want you to feel the comfort and personal presence when doing so.
Everything electronics
We are huge on electronics with the latest and biggest supply in everything from TVs and gaming consoles, to speakers and laptops. Especially TVs and the sheer number of these in our warehouses, are something that we are quite proud of, which means that you can always expect a larger than average selection of brands like Samsung, LG, Sony, Philips, Toshiba, Hitachi and much more.
Quality clothes for children
In addition to clothes for both men and women, we also have a large selection of children's clothes for all ages. All our brands and not least our products are carefully selected both on the basis of their versatile design, but equally on the basis of their fantastic quality. Our selection of clothes for babies and children is chosen according to good quality, that is comfortable for children and with cute prints, muted colors but also unique styles with lots of personality. You will be able to find a lot of different children's clothes for any occasion. Among other things, you can find a wide selection of bodystockings for babies, dresses for girls, smart trousers and last but not least, comfortable leggings.
Sunglasses for any occasion
Driving your car. Sitting on your balcony. Going grocery shopping. Partying on the beach. No matter what the occasion, we guarantee that we have any and all types, shapes and size in sunglasses just for you. Dior, Thierry Lasry, Bottega Veneta, Fendi, Ray Ban and other equally delicious brands. At ShopBetter24.co.uk we make sure that you can wear your sunglasses that you are comfortable with all day long.
REFURBISHED
We are strong believers in Reduce, Reuse and Recycle -principles and therefore we are at all time sorting 'Refurbished items' through our shop. These reconditioned products are usually some that have been returned within the return period or have been used for display purposes. Some are sold with packaging that is slightly damaged or with visible signs of having been opened, but they all work perfectly and are covered by the brand guarantee. You will find their condition rating, clearly marked in the description for each product as A+, A, B, C or D.
Toys for all ages
No matter if you are 10 years old or an adult, we offer all types of toys for you. Friends, family, children or yourself, our Toys category is larger than life it self, and we can guarantee that you will not run out of options or variants to buy, with popular brands such as LEGO, Squishmallow, Peppa Pig, Marvel, Hasbro, Mattel and more. We have dolls, board games, bicycles, playsets, remote controlled cars and much more.
Hair products
"Fantastic site! You can buy pretty much everything the heart desires, for the body's pampering and for less than half the price. Definitely recommended!" "ShopBetter™ - a friend of the family. Large selection, fast shipping and lightning-fast reception are the key words at ShopBetter™. I have shopped there many times and it is clearly my go-to place when I need new makeup or we are missing toothpaste."
These are just a couple of the notes from happy customers, looking to shop makeup, hairproducts, creams and more. And the reason is simple; we really do have it all and we are always cheaper than our competitors. Brands like L'Oreal, Karite L'Occitane, Olaplex, Batiste, Piz Buin, Schwarzkopf, TRESemmé, Aussie, Fructis, Moroccanoil, Tigi, Crew, Nivea, Veet, Lancaster, Redken, Revlon and much more.
Accessories
The outfit is never complete without the right accessories. Jewelry, necklaces, hats, sunglasses, hair ornaments and bags are always easy accessory options that quickly spice up an outfit. That is why we are happy to offer everything from select brands like Seiko, Calvin Klein, Hugo Boss, Kenneth Cole, Paco Rabanne, Michael Kors, Thomas Sabo, Guess, Casio and more.
Customer Service at ShopBetter™
We are here because we love shopping. But we are especially here because we want to create the best online shopping experience for our worldwide customers. This is and will always be our main focus. We work hard every day to improve your online shopping experience at ShopBetter™, with faster and easier purchasing and cheaper and better products. We are a webshop that wants give you all in personal presence.
Our ambition is to become your only onestopshop, with exactly the brands you need in your life. Despite the fact that we are "just" an online shopping universe, we are constantly working to become a universe with closeness where you can feel both our pride and joy, as well as a good dose of humor. We hope that when you have been in contact with our Customer Service, who are ready every weekday between 9:00am and 5pm via email, phone and social media, you will be thinking "Wow, they really mean it".
Every weekday, we pack your order with love and ship it as fast as we can, so that you are guaranteed the fastest possible delivery when you shop at ShopBetter™. We always have free shipping on all of our products, no matter if you are a member or a guest. We send all our packages from our warehouses around the world, which can be both local as well as international depending on your location and item purchased. This is also how we keep the shipping cost to a minimum, and therefore are able to offer your such low prices on all our items.
Let's inspire each other on social media
Do you follow ShopBetter™ on social media? We would recommend you to do so, otherwise you will miss out on great competitions, new products, back-in-stock items and much more. We also showcase our daily lives, promote our new commercials (trust us, they are hilarious) and much more - so make sure not to miss out.
Thank you for shopping with us <3
ShopBetter™
#shopbetter #shopbetter24 #shopbettereu
Contact info
Adelgade 12, 1, 9000, Aalborg, Denmark
- shopbetter.eu
Breach of guidelines
Not very happy
Not very happy, Had to pay £60 import duty, and saw no mention of this when i placed the order, or that it was coming from abroad, also had to pay £60 vat that i shouldn't have had to pay and can't claim back.
It's been 11 day's now, I hope it actually arrives.
October 11, 2025
Unprompted review
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My order haven’t been delivered yet and…
My order haven’t been delivered yet and its over a month now.
September 23, 2025
Unprompted review
Reply from ShopBetter™
Hej Jette.
Mange tak for din bedømmelse af vores lille webshop.
Hvis du har input eller forslag til vores shop (og oversættelser), hører vi meget gerne fra dig hos kundeservice ;)
Indtil da håber vi at alt var som de skulle være, og glæder os til at se dig igen.
Rigtig god dag til dig.
/Peter Larsen
Customer Service Manager
Terrific online retailer - SUPERB !
Terrific online retailer !
‘ShopBetter’ proved to be more of ‘ShopBest’ in my opinion.
I’ve searched internet in and out for a basic mica heater of a specific power output but nothing was available on a UK market .
‘Shopbetter’ came to my rescue with exactly what I required.
And I cannot be more grateful for a SUPERB service provided along the way.
Price of shipping , by UPS : £6.51, I thought it was too good to be true . But it was true . I’ve placed my order on Tue and parcel landed on my doorstep following Mon morning - delivery was super fast / order came from Spain !!! /.
I’m very impressed with ‘ShopBetter’ - would recommend it without hesitation - informative emails, about the progress of delivery, were sent promptly.
And big Thank You to Peter for keeping an eye on everything - much appreciated.
February 11, 2025
Unprompted review
Reply from ShopBetter™
Hello Tulemisia.
Just wow! Thank you very much for the very kind words about our webshop and Customer Service as well.
We look forward to seeing you again and until then, wish you a great day.
Sincerely yours,
/Peter Larsen
Customer Service Manager
Item didn't get my item and they are…
I didn't get my item and they are asking me to pay to chat with someone. There is no phone number on the website.
On the website it says they will dispatch the item within 24 hours. in reality its been almost a week and no delivery
March 10, 2025
Unprompted review
Reply from ShopBetter™
Dear "customer".
Thank you for contacting us.
Sadly you have not provided us nor Trustpilot with information, regarding your order, to which we can help you with your case accordingly.
And from the information provided, we assume that you have placed an order with a different company, as we do not offer 'paid' chat of any kind ; when live this is very much free of charge 24/7.
On a separate note we do in deed pick&pack within 24 hours on 90% of the orders placed on our webshops, ensuring as fast delivery as possible. Though incident can and will occur from time to time, as well as obviously our warehouses are closed during the weekends, which prolongs these timeframes, as with any other average webshop.
Do let us know if we can help you with your case, and if so, feel free to contact us directly at Customer Service ; you will find all the necessary information on our sites, e.g. in the footer.
We wish you a pleasant day.
/Peter Larsen
Customer Service Manager
Advertisement
Terrible Customer Service
I ordered L’Occitaine Eau de Toilette on 03 March and have an order number (I took a screenshot shot at payment stage). You’ve taken the money from my bank account already but I’ve not even received an email acknowledgement or information about when the order will be dispatched. I can’t get through by phone. I won’t pay to use the Just Answer live chat as it’s an extra cost. I’ve emailed. This is terrible customer service. Please let me know what’s happening as I need the product for a gift writhin the next seven days.
March 7, 2025
Unprompted review
Reply from ShopBetter™
Hello Caroline.
Thank you for contacting us.
We sadly don't know what 'Just Answer' live chat is, as that is most definitely not something we offer? Could you elaborate on this and why it would cost extra? Livechat, when active on our webshop, is very much free of charge to utilize.
Secondly, we have located an order which we believe is yours. This order was shipped 22 hours ago, and e-mail notification was sent to your address accordingly. If you have not received any e-mails from us, please check your spam inbox. Also, please make sure to secure delivery of said e-mails, by adding @shopbetter24.co.uk as a verified sender ; that would help delivering these accordingly.
Have you contacted our Customer Service about your case? We reply to any e-mails within 24 hours.
We hope that you will be happy with your order, and should you have any additional questions, please feel free to contact us directly.
We wish you a lovely day.
/Peter Larsen
Customer Service Manager
Det er umuligt at få kontakt med…
Det er umuligt at få kontakt med Shopbetter. Den 24. januar sendte jeg både en besked via deres online kontaktformular på hjemmesiden og en e-mail, hvor jeg beskrev, at mit Ambilight ikke længere fungerede på tv'et. Desværre har jeg ikke modtaget noget svar – bortset fra deres automatiske besked: "Hej, tak fordi du kontakter os. Vi har modtaget din henvendelse (#ID) og går straks i gang med at lede efter en løsning." og nu har vi den 3. Marts uden svar. Har forsøgt at kontakte dem igen uden held.
Shopbetter håber i læser denne besked, for jeg skrev dette til dem via beskeder ------->
Dear Shopbetter
I hope you are doing well. I am reaching out regarding an issue with the Ambilight feature on my TV. Unfortunately, it has completely stopped working, despite always being turned on. Additionally, I have noticed occasional blinking, which resembles the start of a short circuit.
Could you please advise me on the possible causes and next steps to resolve this issue? I would appreciate any guidance or troubleshooting steps you can provide.
Thank you in advance for your assistance. I look forward to your response.
Best regards, Jesper
March 3, 2025
Unprompted review
Reply from ShopBetter™
Hej Jesper.
Tak for din anmeldelse.
Jeg kan se at vi har svaret på dine henvendelser, ang. dit TV, både d. 20 februar og den 14 februar, både på dansk og på engelsk. Antager således at disse er endt i din spam-indbakke? Tag endelig et kig der og lad os vide om du stadig ikke kan få fat i os.
Ellers skal du være velkommen til at prøve igen, direkte via support @ shopbetter .dk , så vi er sikre på, at du får dine svar retur.
Vi afventer dokumentation på din garanti-sag, så vi kan få oprettet denne i vores ende, og komme videre med sagen.
Dato 14/03 - Ingen opdatering fra din ende, Jesper? Det er desværre en smule svært for os, at håndtere din anmeldelse af vores services, når kontakten udebliver, hvorfor vi håber at denne bliver genoptaget hurtigst muligt.
Vi glæder os til at høre fra dig, og ønsker dig en god dag.
/Peter Larsen
Customer Service Manager
Brilliant experience
Brilliant experience! It was delivered on time and the price was better than any other place. I highly recommend this website.
January 27, 2025
Unprompted review
Reply from ShopBetter™
Thank you very much, Dure, for your review of our little shop.
Glad to hear that everything worked out as it should, and we look forward to seeing your again, in the near future.
Until then, have a great weekend.
/Peter Larsen
Customer Service Manager
Ordered and told would be dispatched in…
Ordered and told would be dispatched in 24 hrs. 6 days later still not dispatched
Finally got it cancelled but still no refund !!
January 10, 2025
Unprompted review
Reply from ShopBetter™
Hello John.
Thanks for your review of our little webshop.
Sadly we can't see that you ever made a purchase at our shop (missing information), so we assume that the reason for the delay, is because of that.
Additionally if there was an order which was cancelled e.g. due to issues at the warehouse / late shipping from the courier, refunds are always fully applied, and can be up to 5-10 days before back in your account ; those are just standard card processing procedures, sadly.
If you have any further questions, please do let us now e.g. directly through our customer service channels (email, chat, phone or otherwise), and we will be happy to help you as fast as possible.
Have a great day.
/Peter Larsen
Customer Service Manager
Advertisement
Superb quality table
Superb quality table at a reasonable price. Excellent communication from them and good delivery time.
December 20, 2024
Unprompted review
Reply from ShopBetter™
Hello Joolie
Thank you so much for your review of our little webshop. Glad to hear everything went according to plan and you being happy with the quality of the product as well.
Hope to see you again.
/Peter Larsen
Customer Service Manager
Be aware
Be aware. I love how the prices look good on large electricals, example a TV but when you look closer at the import fees....well yeah, it puts the price back right up to it's original registered retail price.
I'll pass.
Edit: I did get in touch several times but no email responses.
November 23, 2024
Unprompted review
Reply from ShopBetter™
Update 22.11.2024:
Thanks Chris.
Since we still can't see your information and therefore can't confirm or deny, whether you have written us prior to this review (or from where)? It is difficult for us to help you without that information.
We do also have plenty of alternatives for contacting us, such as liveChat during business hours, as well as phone services (if they are not working on the chats).
Cheers!
--------------------------------------------------------------------------------------------------------------
Hello Chris.
What a wonderful review of our little shop, and from a customer that have never even placed an order - what a treat!
So just to get this straight; you found the information about the product, the pricing, the estimated cost of import (which is listed directly on the product page) and more, and thought to yourself; "I don't like the cost and clear information, here's a bad review for you"?
We appreciate that some potential customers like yourself, have a lot of sparetime on their hands, but if you let us know directly the next time you want to complain about something like information already listed on the product page, we would perhaps be able to assist you with alternative solutions, rabat and discount or otherwise general information.
We look forward to receiving an actual order from you and if you have any questions in regards to pricing, possible import fees for certain products or even if you just want to have a friendly chat, we will be right here, waiting for your reply.
Cheers!
/Peter Larsen
Customer Service Manager
Subscription scams!
I warn you, these are scammers. I made a purchase and paid about 7 euros for 3-day access. After 3 days, 33 euros were withdrawn from my account. It turned out to be a paid subscription, renewable every 28 days. The goods arrived damaged, I filed a complaint and placed and paid for a new order. And the delay began, people were asked to confirm the order even though it had been paid. In fact, the idea was to delay the new shipment until 28 days had passed in order to debit the subscription fee from the account. Be careful.
August 11, 2024
Unprompted review
Reply from ShopBetter™
Hello "KLIENT"
Thanks for your review of our little shop.
Sadly neither we nor Trustpilot have received any information, about your user or membership information, to which we have to assume that you are not a member in our shop, and therefore fail to understand the point of your review?
We do not offer misleading signups, upgrades or otherwise ; as everything is clearly stated in terms of conditions, pricing and otherwise, when signing up anywhere on our site, incl. in the emails you receive upon a signup.
If you have any questions or problems with your account or membership, you are always welcome to contact our customer service, who will respond within 24 hours every day of the week.
Same goes for any orders you might have placed, where we offer a very clear refund and/or return policy, should there be anything in regards to broken / damaged orders e.g.
Feel free to contact our Customer Service directly for more help.
We look forward to hearing from you and wish you a great day.
/Peter Larsen
Customer Service Manager
The worst experience I ever had with a…
The worst experience I ever had with a purchase, it took two months to have a refund and the customer service wasn’t helpful at all. I’ve been charged twice and I’ve got the refund after two months only because Klarna intervened, wasn’t my bank’s fault, the refund simply wasn’t issued.
August 6, 2024
Unprompted review
Reply from ShopBetter™
Hi Fatima,
Could you please specify?
I see that our customer representative already explained back in August that you have cancelled your order before the transaction was registered with the payment provider.
As such there was nothing charged to your card and nothing to refund in the first place.
If you encountered any sort of delay in payment processing with your bank, we invite you to contact them directly on this matter.
Good day
/Erik Mølgaard
Customer Service Manager
Advertisement
STAY AWAY DO not sign up or give them…
STAY AWAY DO not sign up or give them any details they will take money out off your account they are a con and charge you a weekly surcharge and is hard to stop them
I never signed up with you I enter a competition then next thing you have my details and started charging me something I never wanted
I have tried getting in touch with you but no reply give me my money back
September 7, 2024
Unprompted review
Reply from ShopBetter™
Dear Keith.
Thank you for your review of our little shop.
We see that you have signed up for a membership in our store. From your customer information we also see that you unsubscribed your membership, before it expired, making the initial trial offer price the only charge on your account, why we are wondering what you are referring to in your writing?
Your registration price for our discounted membership was £2.75, which gave you access to up to a 15% discount on more than 200,000 products in our store. Whether you utilise this (trial) membership or not is entirely up to you.
If you have any questions or problems with your account or membership, you are always welcome to contact our customer service, who will respond within 24 hours every day of the week.
/Peter Larsen
Customer Service Manager
Apparently I won a free car jack which…
Apparently I won a free car jack which has cost me around 70 dollars. This was 2 weeks ago and I haven’t received any correspondence except for removing money from my account and have not seen my free jack yet
September 9, 2024
Unprompted review
Reply from ShopBetter™
Hello "Peter".
Thank you for your review of our little shop.
Sadly neither we nor Trustpilot have received any information, about your user or membership information, to which we have to assume that you are not a member in our shop, and therefore fail to understand the point of your review?
A trial membership starts at £2.99, which gives you access to up to a 15% discount on more than 200,000 products in our store.
All prices before that (guest) are already as low as wholesale pricing, from different vendors and manufactores from around the world, why we again fail to understand the claims in your review, as we don't sell anything for free.
If you have any questions or problems with your account or membership, you are always welcome to contact our customer service, who will respond within 24 hours every day of the week.
/Peter Larsen
Customer Service Manager
Shopbetter24 *BEWARE•
Like many of the other reviews for Shopbetter24, I was tricked into a £39.50 monthly subscription There seems to be lots of items out of stock on the (rubbish) website, lots of items overpriced, even with the 15% discount! Please learn from our mistake, be vary aware of doing any business with this company. I’m also guessing they will try and respond by saying I’m not a member, but I can confirm that I was for approximately 4 days, until I realised I’d been charged a MONTHLY membership fee of £39.50. I swiftly cancelled after realising I’d been misled. BE AWARE of this company!!!
September 12, 2024
Unprompted review
Reply from ShopBetter™
Hello "Joanne".
Thank you for your review of our little shop.
Sadly neither we nor Trustpilot have received any information, about your user or membership information, to which we have to assume that you are not a member in our shop, and therefore fail to understand the point of your review?
A trial membership starts at £2.99, which gives you access to up to a 15% discount on more than 200,000 products in our store.
All prices before that (guest) are already as low as wholesale pricing, from different vendors and manufactores from around the world, why we again fail to understand the claims in your review.
We do not offer misleading signups, upgrades or otherwise ; as everything is clearly stated in terms of conditions, pricing and otherwise, when signing up anywhere on our site.
If you have any questions or problems with your account or membership, you are always welcome to contact our customer service, who will respond within 24 hours every day of the week.
/Peter Larsen
Customer Service Manager
I got charged for a membership i didn’t…
I got charged for a membership i didn’t even sign up for and i would like that money back because i didn’t sign up for anything
Wanted to order crocs for £3 but continuously paid extra up to £10 and never go my crocs
Called the customer service and they told me to email the team and im still waiting for my reply
Soo disappointing
Really bad doesn’t even deserve a star
September 10, 2024
Unprompted review
Reply from ShopBetter™
Hello Nyasha.
We are very sorry that you had a bad experience.
Of course, we never want anyone to pay for something they don’t want, which is why we have easy cancellation methods for both orders on our website and if you want to cancel a membership.
We offer more than 280,000 different products from our catalogue, with a 15% discount as a subscribed member in our store, among several additional features and services in relation to your monthly membership.
We have a very easy and simple cancellation process.
If you want to cancel an order or membership, you can contact our customer service by email every day of the week, or contact us through our online chat service.
Our support email address is located at the bottom and top of our websites, in the “Contact” section.
Thanks again for your interest and we hope you have a nice day.
/Peter Larsen
Customer Service Manager
Advertisement
I’d give minus if I could
I’d give minus if I could. I’ve never been on their site but was purchasing something on FB. Thought I was paying delivery.. unfortunately they’re saying I signed up and they then took another approx£40 out. I actually ended up not purchasing as realised it was a Scam! Not received any email to inform of terms or conditions if I did sign up! Horrendous customer service, Horrendous company to deal with.
September 1, 2024
Unprompted review
Reply from ShopBetter™
Hello Angela.
We are very sorry that you had a bad experience.
Of course, we never want anyone to pay for something they don’t want, which is why we have easy cancellation methods for both orders on our website and if you want to cancel a membership.
We offer more than 280,000 different products from our catalogue, with a 15% discount as a subscribed member in our store, among several additional features and services in relation to your monthly membership.
We have a very easy and simple cancellation process.
If you want to cancel an order or membership, you can contact our customer service by email every day of the week, or contact us through our online chat service.
Our support email address is located at the bottom and top of our websites, in the “Contact” section.
Thanks again for your interest and we hope you have a nice day.
/Peter Larsen
Customer Service Manager
Misled to sign up.
Like a couple of others, thought I was signing up for a Starbucks prize, a Gift Box. But had to pay a shipping fee, $9 and then another 2$ fee… Find out I signed up for recurring membership price: 49$ recurring membership: 21 days??? The website is horrible.
Bad experience. Blocked my credit card in case. :((
Adding… This company did respond to say it has nothing to do with a Starbucks Contest but the contest came to my email address and led to signing for this ShopBetter website. AND I’ve had two more of the same emails but deleted them. I’ll never recoupe the small amounts for Administration fee or shipping fee. Maybe another fake company is doing this? Using ShopBetter? I’m just happy I’m no longer associated. I am a real person.
Thank you
August 27, 2024
Unprompted review
Reply from ShopBetter™
Hello "Brenda".
We are very sorry to hear that you had a bad experience.
Of course we never want anyone to pay for something they don't want, which is why we have cancellation routes in place on our website, both for direct orders as well as active membership.
Unfortunately, you have not provided us or Trustpilot with any information about your user, so we assume that you are not a real customer of ours, which makes it difficult for us to help you correctly.
We offer more than 280,000 different products from our catalogue, with a 15% discount as a subscribed member, among various additional features and services in connection with your monthly membership.
We have a very easy and simple unsubscription process.
If you want to cancel an order or membership, you can contact our customer service by email every day of the week, or contact us via our online chat service, or simply go through the self service route.
Our support email address can be found at the bottom and top of our websites, in the ‘Contact Us’ section.
Thanks again for your interest and we hope you have a nice day.
/Peter Larsen
Customer Service Manager
Scam
Scam! Had a message saying I’ve won on something I’ve entered and had to put in my details - took money out my account and signed me upto a subscription that I didn’t want to sign upto
August 11, 2024
Unprompted review
Reply from ShopBetter™
Hello Brett.
Thank you for your review of our little shop.
We see that you have signed up for a membership in our store, yet we do not offer 'competitions' or otherwise, therefore we are wondering what you are referring to in this case?
Your registration price for our discounted membership was £2.75, which gave you access to up to a 15% discount on more than 285,000 products in our store. Whether you utilise this (trial) membership or not is entirely up to you.
If you have any questions or problems with your account or membership, you are always welcome to contact our customer service, who will respond within 24 hours every day of the week.
/Peter Larsen
Customer Service Manager
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