Shapellx Reviews 40,965

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high-quality products, highlighting the soft materials and comfortable fit of the shapewear. Consumers also mention that the products effectively smooth and sculpt their bodies, boosting their confidence. People are particularly pleased with the fit and support provided by the bras, with some noting that they have finally found bras that fit well after a long search. The customer service receives high praise, with reviewers describing it as quick, responsive, and helpful. Consumers appreciate the easy exchange process and the willingness of the company to resolve issues promptly. Some reviewers were pleasantly surprised to be offered replacements or the correct size at no extra cost, even without requiring a return. However, opinions on the order and delivery service are mixed.

Based on these reviews

Rated 4 out of 5 stars
Verified

I am a repeat purchaser of Shapellx compression garments as they really do provide a flattering silhouette under tighter dresses and offer a competitive price point compared to bigger name brands.... See more

Company replied

Rated 4 out of 5 stars
Verified

I looove Shapellx shape wear due to its excellent quality. I believe I have all or almost all the style right now. I have one minor issue. I struggle with the zipper pull when nature calls. I have a... See more

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Rated 4 out of 5 stars
Verified

I like it it have that compresion that you need for tummy but the leg part keep rolling up and it saquees you u can def tell you have a faja on but other then that it work good for ur tummy n left ur... See more

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Rated 3 out of 5 stars
Verified

After a few wears bra eventually digs into sides and causes bruising. Even with adjustments and correct sizing. purchased a few so I tried one before opening them all. Now I’m having a hard time with... See more

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Rated 5 out of 5 stars
Verified

Well-sewn, very practical shapewear in different styles for many body types. OceanHug collection is very comfortable, and lace on garments is soft to touch, not itchy. White material is sturdy enough... See more

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Rated 5 out of 5 stars

The Boot Yeah High Waisted Shorts performed exactly as advertised! I ordered both a medium and a large to ensure the best fit, but after trying on the medium, I knew it was the right choice. The level... See more

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Rated 5 out of 5 stars
Verified

The quality of the fabric is wonderful it feels soft against the skin, and always does exactly what you would expect it to. I love my shapewear from SHAPELLX it is beyond compare to others I have trie... See more

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Rated 5 out of 5 stars

Wow! Great customer service! I’ve never experienced such quick and responsive customer service. I was a little bummed when the shape wear didn’t fit as well as I wanted so I emailed hoping to exchange... See more

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Rated 5 out of 5 stars

I recently ordered two Air Slim Shapers from Shapellx—one in black and one in beige. Since my dress size is 1X, I opted for the 2X shaper, expecting a comfortable fit. Unfortunately, it turn... See more

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Rated 3 out of 5 stars
Verified

I love that I received my package pretty quick, it was packed really nice an it looks very expensive, even though I didn't pay much for it. I was really disappointed on the stomach area, i really... See more

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Rated 5 out of 5 stars

I accidentally ordered the wrong size, and the mistake was completely mine — but this company went above and beyond! They told me to keep the original item and sent me the correct size at no extra c... See more

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Rated 3 out of 5 stars
Verified

I purchased black, burgundy and navy long sleeve jumpsuits that I absolutely LOVE, however, they were too long in length and had to take them in for alterations. It would be nice if you can accommoda... See more

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Rated 5 out of 5 stars
Verified

I love the last purchase of the shape outfit with the long sleeved it came in petite large I’m big busted so it fit perfectly but I’m only 5 feet tall, which I didn’t have to hem it

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Rated 5 out of 5 stars

I love these products. After five decades of wearing a multitude of less than ideal braas, Shapellx is now on my list of go-to companies. I am a repeat customer. Comfortable and supportive.

Company replied

Rated 5 out of 5 stars

Whoever designed this is a genius! It’s so comfortable, smooths out my back, and lifts my girls perfectly — instant confidence boost! This is my first purchase and I’m seriously obsessed. The fit is a... See more

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Rated 5 out of 5 stars
Verified

I was hesitant about putting in an order because it is an online store (partially I think) and I wasn't too sure about the merchandise. However, I kept seeing advertisements and the women actually sho... See more

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Rated 5 out of 5 stars

This shapewear exceeded my expectations! The fit is snug yet breathable, offering just the right amount of compression without feeling restrictive. It smooths and sculpts beautifully under clothes whi... See more

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Rated 5 out of 5 stars

This brand is truly incredibly phenomenal! High quality soft materials, the non wired bra with back smoothing coverage was so so soft and smoothing! The underwire bra did not dig in to my skin. It was... See more

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Rated 5 out of 5 stars
Verified

I bought a bathing suit which i love but it was too small. Your wonderful company is sending me larger size and i can keep the bathung suit i ordered. I will be giving the bathing suit to my sister. T... See more

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Rated 5 out of 5 stars

I placed my order but didnt think I'd actually receive it before a big event. I was wrong; not only did my item arrive in time but it came sooner than I anticipated! Sadly, I realized I needed to exch... See more

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Rated 3 out of 5 stars
Verified

Nowhere did I find that my item could not be returned. I had to “apply” for a return. The item runs small so beware when you are making a purchase. While it was fast shipping, that is the only thing t... See more

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Rated 5 out of 5 stars

Stellar customer service! I ordered an item that was too small for me (wishful thinking). I contacted the company since I had to remove the tag to try the item on. They were happy to send me a larger... See more

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Rated 3 out of 5 stars
Verified

Unfortunately this item is to tight on my breasts causing an unflattering overflow. The rest of it seems to fit right & be good quality. So sad l was really hoping this would work for me.

Company replied

Rated 5 out of 5 stars

I made an order for two items that ended up not fitting me, so I was hoping to exchange them for different sizes. The customer service team not only made it easy to initiate the exchange, but they end... See more

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Rated 5 out of 5 stars
Verified

I absolutely LOVE this shapewear. I have bodysuits, dresses, shorts and more. I even order the mystery boxes and have never been disappointed. I recently put my good girlfriend on to Shapellx and I c... See more

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Rated 5 out of 5 stars
Verified

I received my undergarment and a timely fashion, which was great. It fit very well but I think I probably should’ve gone up one size so it fit me just a little bit better but I’m currently losing weig... See more

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Rated 5 out of 5 stars

This company is wonderful. I’ve been ordering items from them for a few years now and I have nothing bad to say about this company. Their customer service is excellent. Their product is excellent.

Company replied

Rated 2 out of 5 stars
Verified

Well, never thought I'd ever be complaining about any of the garments from this company. But, this full body shaper is not it. It makes me look like my boots is just above the back of my calves. It's... See more

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Rated 5 out of 5 stars

It's my first time purchasing from Shapelix, and the product was a bit smaller than I thought. I contacted customer service, and they assisted me with an exchange. Not only do I get to keep the origin... See more

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Rated 5 out of 5 stars
Verified

I love the shaper I ordered it's so nice, comfortable and well made. I had an issue with the sizing and the company went above and beyond the call of duty to make sure my issue was solved. Thank... See more

Company replied

Rated 5 out of 5 stars
Verified

I have lost over 130+ lbs. The bras that I have purchased are absolutely amazing. They smooth my back, they make me feel good with the added support, and my clothes look better on. My husband even com... See more

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Rated 3 out of 5 stars
Verified

I ordered two bras, while the underwire push up bra is all that its advertised as, the cups were entirely too big. I wish they would just use standard bra sizes instead of having to use a conversion... See more

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Rated 3 out of 5 stars
Verified

The smallest size I could get was S and it smoothed me out but did not snatched me up much. I’m 5’1” and 130lb. It is comfortable to wear all day but not as cinching. I think Heyshape cinches you in w... See more

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Rated 5 out of 5 stars

I ordered the boot-yeah in xl when I received the product I realized it was too big so I contacted shapelix immediately and explained the situation to them. They responded the next day and dealt with... See more

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Rated 3 out of 5 stars
Verified

I received my package in a timely fashion however the size guide is not accurate so now my purchase is too big and is not shapewear but fitting like leggings. I tried to do the return on the app and i... See more

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Rated 5 out of 5 stars

The customer service is absolutely the best. I had a problem with my order and I sent an email for a return. They said someone would get back to me in one to two business days, but it was literally ab... See more

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Rated 5 out of 5 stars

Shapellx items are the highest quality and most thoughtful designs and their customer service is absolutely incredible. What I ordered was a bit too big and the exchange process was so simple and surp... See more

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Rated 5 out of 5 stars
Verified

Customer service. However, I can't use this product because I have hand issues and it is too difficult to raise. Also, I was hoping that it would have a butt lift, however, it doesn't.

Company replied

Rated 5 out of 5 stars
Verified

Amazingly patient customer service! They helped me with my bra size issue. Waiting for a new set of bras to come to my door because I'm was confused and got the wrong size but I'm getting a new set! :... See more

Company replied

Rated 5 out of 5 stars

This company is amazing, I am so very please how they handle my return. Im looking forward to working with them as I get use to this new weight that I am carrying. Thanks so much Shapellx

Company replied

Rated 3 out of 5 stars
Verified

These are beautiful pants but way way too big & long for me. I need a label to exchange down at least 2 sizes & I’ll update my review. They supposed to be petite but don’t believe so

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Rated 5 out of 5 stars

Amazing products and even better customer service. They addressed my issue quickly and thoroughly. I would give them 10 stars if possible.

Company replied

Rated 5 out of 5 stars
Verified

I have waited for a long time to find a bra that actually fits right and this company has finally created a bra that does just that. I will be purchasing all of my stuff from you guys going forward.... See more

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Rated 5 out of 5 stars
Verified

Super excited to receive my items. Everything fit perfectly packaging was amazing. All items are comfortable to wear.

Company replied

Rated 5 out of 5 stars
Verified

I have had a great experience with this company. Their products are high quality and I have bought several items. Also they have great customer service.

Company replied

Rated 5 out of 5 stars
Verified

Love it! Well made and understands the assignment! Order and delivery were really easy. Happy with my overall experience and will definitely be back!

Company replied

Rated 5 out of 5 stars
Verified

Awesome! This is my 3rd purchase , also told my sister in law about y’all and she’s happy with her purchase. Of course I’ll be ordering again, thanks again for your quick response and delivery . 🌟�... See more

Company replied

Rated 5 out of 5 stars
Verified

The products came super fast!!! And they fit so comfortably and grabbed me all the way together! My confidence is def boosted when I slip on my shapewear. Love Shapellx!!!

Company replied

Rated 5 out of 5 stars

Shapellx is the best!I ordered a wrong size and needed to exchange for a smaller one. Luna was very responsive to my emails. Not only did Shapellx allow me to keep the other one,they gave me the optio... See more

Company replied

Rated 5 out of 5 stars
Verified

I was relieved to find out the customer service was excellent, they answered my concerns quickly and I am very pleased with the results.

Company replied

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Company details

  1. #198 of 458 best companies in Clothing Store
  2. #24 of 45 best companies in Activewear Store
  3. #2 of 2 best companies in Body Shaping Class
  4. #14 of 19 best companies in Lingerie Store
  5. #13 of 22 best companies in Underwear Store
  6. #2 of 2 best companies in Women's Personal Trainer

Written by the company

Shapellx is one of the fastest growing direct to consumer brands focused on providing a wide variety of women’s shapewear solutions. At Shapellx, we design product lines using high quality fabrics, flattering fits, and sustainable practices. For more than a decade, we've been in the business of creating shapewear for every woman to express themselves in any outfit.


Contact info

3.9

Great

TrustScore 4 out of 5

41K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

I was really surprised at the way the…

I was really surprised at the way the bra fitted. I love the feel and the way it covered my hidden talent aka (back fat) My only regret is that i bought the wrong size. I needed one size up. The material is soft but firm at the same time. It holds everything in place. Looking forward to my next purchase. I highly recommend this product.
Cene

October 9, 2025
Unprompted review
Rated 3 out of 5 stars

Wardrobe malfunction

My experience with my purchase went well product was received in time however the zipper broke I was a bridesmaid in a wedding with no time to change or fix it so I had to stay like that the entire wedding

October 4, 2025
Unprompted review
Rated 4 out of 5 stars

Waist trainer

⭐️

I ordered shapewear from Shapellx and really liked the quality and fit overall. The fabric is strong but still comfortable and smooth under clothes. Customer service was quick and helpful when I reached out about sizing, and they made the exchange process super easy. Definitely recommend!

October 15, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Communication isn't good.I would like…

Communication isn't good.I would like to speak to a live person not a robot ....I've been trying to send back bras that are too big before its too late and I still can't get the proper help to return them . This will definitely make me less likely to ever purchase with this brand again. It's too complicated . When I finally got and email with whats supposed to a QR Code ...there's an empty box that doesn't display the actual QR barcode . By the time I finally get the proper help it'll be pass the 30 days 🤦🏾‍♀️

September 28, 2025
Rated 5 out of 5 stars

Order with ease

The website can be easily navigated to find what you need. The response for customer service is top tier. The material of the shapewear is excellent quality.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered the mesh shorts shapewear in a…

Ordered the mesh shorts shapewear in a large because my waist is a 32 but my hips are smaller. However, when I received the product, it was too big at the bottom and I actually needed a medium instead. I reached out to customer service and they were very prompt with the exchange. Emily (the rep) was awesome!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Being 6 months post partum I was…

Being 6 months post partum I was nervous about ordering a bra online but product was great, and customer service was ⭐️⭐️⭐️⭐️⭐️!! My girls have never looked better

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with them was very…

My experience with them was very refreshing I ordered and extra large which I did not know they ran a little small so I would recommend what ever size you are size up. But I emailed them and it was very easy to get it exchange

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great condition

The order took a little bit of time to get here.. It was a replacement so it balances out on this one. All of the items I ordered has been great I love the compression I tell my friends how great these products are
Thank you

October 2, 2025

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