Yorkshire Bank Reviews 441

The best customer services. Truly like a breath of fresh air
I will never leave this bank because of the customer services.
Been with them for years!!
Recommend this bank because of them

Tried to transfer money from my account to my son sent 1 payment then they froze the other 2 causing great stress to my son and costing me the purchase of an item this is not the first time your bank have cocked up like this your bank is crap i have an account with nationwide and if they dont sort you out im leaving them too

If I could give it lower I absolutely would joke of a bank money came into my account which I wasn’t aware of I rang the bank up asking where it came from as it said credit adjustment joke of a company closed my account down n put a cifas marker on my account cheers can’t open an account anywhere

Do not attempt to open a savings account. It is totally impossible.

Have an existing account with YBS. Opened another one online 1 month ago. Currently not close to a branch. Need to verify ID and address. In this day and age they still refuse to accept electronic copies, infact worse still they refused photographs of the relevant docs. Cant understand how a photocopy constitues valid Id/ address and a photograph does not. Seems entirely archaic and inefficient to me. Not exactly supporting sustainability either.

Why do you not answer your phone I’ve been on hold now for nigh on 3 gosh darn hours it takes the wee wee. You have intercoursed up my mortgage and your less than inept staff refuse to answer the phone. If I default on my mortgage you bunch of silly people don’t get diddly squat because I own the land and everything on it. How inept can one bank be? You need to sort your poop out and do your job correctly. 1st charge mortgages should be on the freehold and you have totally missed the point. Morons.

Yet again when there are important bills to pay the online access fails.
This is a regular occurrence and diminishes or credibility when payment is promised, ample funds are available but the website just freezes.
Not good. Bring back the old reliable Yorkshire Bank I knew and loved!!

This bank doesn't care about people on benefits am disabled I had to beg these pri..for my card back they new I was disabled and yet they treated me like dirt I wish I could find another bank 0/10

If I could give no stars it would still be too many. Yorkshire bank also own ACCORD. I have been trying to get a redemption statement for days and as they only use FAX machine!!! my sale has fallen through twice so far. Who even knows what a FAX machine is...
DO NOT USE THIS COMPANY AS STUCK IN TE DARK AGES.

I phoned them simply to put my business card on my phones apple pay. I was holding for 35 minutes. I was then put on hold again after 50 minutes i gave up.
Disgusting service! I don't know how they keep their customers.

Cash ISA, refused to transfer at my request repeatedly and ended at the end of the maturity being moved automatically to Flexi ISA of very low interest rate (not my choice). Difficult to get through on the phone waited 7-9 minutes. When spoke to one person, asked to wait and being transferred back to the wait and spoke to another person who knew nothing about the issue that was discussed. Despite having the record for the request for transfer out to another bank, still rejected the transfer and asked to speak to the bank who received the decline for the transfer from Yorkshire Bank!! Just getting no where and unhelpful to resolve the issue.

As a loyal customer looking to remortgage i assumed the bank would do everything it could to ensure my best interests were looked after at all times. How wrong i was! During months of contact with their 'Mortgage Advisor' they failed to advise me that i was able to 'lock in' an interest rate which as a result is going to needlessly going to cost me £000s extra each year. A clear and obvious dereliction of duty on their behalf. When challenged they were totally inflexible and unwilling to accept any liability leaving me to conclude that they are more interested in profit than customer care!

This bank should be closed down. Got rid of. Why? They are enemies of decency and free speech. How dare they punish people for their views!

Closing down a vicar's bank account due to Yorkshire banks Nazis regime

Apologies for last review
Confused you with another.
Review withdrawn

I have banked with Yorkshire Bank for 9 years, impeccable service, excellent bank, highly recommend.

Worst bank ever!!! Staff can't be bothered to help. Always passed on to some other Dept. Useless!!!

I applied three weeks ago online for an account with YBS. They wanted extra documents for identity which I took down to the local branch near me. I am still waiting to hear from them over two weeks since I provided the documents.. In the meantime I have opened three accounts online with other providers, all of which are now active with money deposited.

Appalling customer care. Unwilling to help loyal customers. No help available to those struggling!! Shocking bank.

If I could give no stars I would give non absolute a disgrace of a bank supposed to bigger and better now joined with virgin money try and get through your waiting 20 mins plus on a fraud number absolutely a disgrace highly recommend not joining