I recently purchased a new u-bank couch and couldn't be happier with the experience so far! The buying process was incredibly smooth—from visiting the store to checkout, everything was user-frie... See more
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Based on these reviews
Good price-quality ratio. Great service, many options to choose from and accesible price. It’s great that you can adapt it to your needs. Some minor details from the finishing and pick up has to be ar... See more
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The young salesman Rai, who assisted me was very helpful and friendly. He provided me with all the necessary information I required in order to make a good decision. He later involved the store manage... See more
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We felt very well supported in our process of finding the right sofa for our new house. We hope that the delivery of the new sofa will be fast and that we can take it as soon as possible from the... See more
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Very helpful staff, they took the time to think along and willing to accommodate different wishes! We got a good deal in the end. Much recommended
Company replied
1. Wonderful service. (the staff is very friendly and helps to choose a sofa for any budget) 2. The sofa was delivered to us on the same day. ( if the sofa is in stock, you can pick it up right aw... See more
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The first lady that welcomed and "explained" to us how the store works was very condescending but the other salesman and the manager was very helpful and friendly. We ended up walking out with a new... See more
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We were very clear on the fact that we wanted our delivery date to be as soon as possible, as we had plans to move into our new home ASAP. The manager originally promises 6 - 8 weeks, so we were... See more
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Great experience , seals man's explain to you everything helping you with an wise choose. Also nice and worm welcome in the store.
Company replied
I recently purchased this sofa, and I couldn’t be happier with my choice! The design is sleek and modern, and it fits perfectly in my living room. The fabric feels soft yet durable, and I love the neu... See more
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I visited Seats&Sofas Zandaam to find my new sofa, and I was pleasantly surprised by how Kevin helped us choose the right one for our place. Knowing it might be a big step and investment, Kevin took u... See more
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Bought a sofa on 23-10-2024 at the Amersfoort location. The sales consultant was quick, extremely helpful and presented us all the available options that suited our needs. This is what sales sho... See more
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Kind and patient staff.. They take all the time you want to find the solution to your ideas and needs.. After two hours of trying different sofas, seeing different types of fabrics and colors we mana... See more
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We walked into the store and were helped by very friendly staff. Found our dream couch (x2 bought), the salesman was so helpful, and got a nice discount as well. The service was amazing, from all the... See more
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Top service! Very friendly, helpful workers + manager. I’m very satisfied with my purchase. They even have extra discounts on Sundays. I recommend, specially if you’re not to picky with material and c... See more
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I bought a sofa from Seats and Sofa yesterday. The advice was very friendly and helpful. When I asked which fabric would be best for everyday use with animals, I was given several fabrics to choose... See more
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Invited
We saw a deal on Instagram advertisement and visited the store which has many wide range of options. We had a fantastic experience with Cindy! She was incredibly knowledgeable and patient as she walk... See more
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Big variety of sofas and combination of fabrics. Service in the shop was very good. Tarig gave us a lot of info, answered all our questions and explained about the offer they were having that day. He... See more
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For a second time I've decide to to go to seats & sofas to search for a new couch for my salon, as expected I've find exactly what I was searching for and quality of service in their store in Amersfoo... See more
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We got great support with the staff to select a sofa for our apartment. There is a huge selection of sofas and configurations and materials and colours. I'd like to thank our specific assistant - Lore... See more
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Our experience at Seats and Sofas Eindhoven has been wonderful. We had very specific requirements and that was met with a lot of patience and understanding by the store team. We eventually made a pur... See more
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We came in before closing and we were still professionally and efficiently helped. The salesman listened to our requirements and gave us good options in our price range. The sofa is very comfortabl... See more
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I had a fantastic experience with Seats and Sofas. The quality of their couches and customer service exceeded my expectations. Anna helped us choose the best sofa and gave us a great offer.
Company replied
I recently bought a couch from Seats & Sofas, and I’m really happy with the whole experience! I found exactly what I was looking for at a great price, and the quality of the couch is fantastic. Deliv... See more
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I would recommend Seats and Sofas, Hoogveen to my friends and family. There customer support team was very effective and helpful in answering questions. I am sure, I will buy future products from... See more
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Fantastic service and selection. We visited the seat and sofa location in Zandaam with a lot of ideas for our new sofa. The team in the shop was patient, friendly and helpful. They offered... See more
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We went to Seat and Sofas yesterday to have a look and the attention and expertise provided by the employees was amazing, they helped us choose fabric, colours... according to our situation and budget... See more
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The sales representatives were very pleasant and took their time to explain the fine details of each furniture I was interested in and were even kind enough to search for the item that matched my budg... See more
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I had been looking for a sofa for so long everywhere with no luck, and I was under a pretty tight budget. At seats and sofas I got the best customer service by Diderik, he helped me pick a sofa , colo... See more
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We were welcomed with proper greetings and drinks, which was really a nice gesture. The sales attendant Jesse helped us understand the selection process as we were completely unaware of it since it wa... See more
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A had the best purchasing experience in Seats and Sofas, the salesperson patiently walked me through the whole process, managed my concerns and helped me make a decision.
Company replied
My wife and I had a good experience at Zaandam branch and happy with our purchase. Summer had rendered us exceptional assistance to our queries. She is knowledgeable of the product line up and even... See more
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The staff at Seats and Sofas have really helped us with all the info that we needed to make a decision and they have got plenty of options to chose from and finally, provided a great final offer to cl... See more
Company replied
Diederik is very patient with us, and we are happy that we are well informed about every detail of the couch. Highly recommended!
Company replied
I had a fantastic experience! Mark (The manager of the branch that helped me in my purchase) went above and beyond to help me with my choice. I specified what's important to me and we wal... See more
Company replied
Because they put time for you and they are friendly and help you with information about the price and sofa i chose
Company replied
It’s a very nice sofa shop, you can find many style with different price but with great quality! The service was wonderful! I just came inside to take a look and came out with a new sofa! Thank you!... See more
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Great service; information was very clear and the salesman (Tolga) was really gentle
Company replied
Numerous options available and sales man was very helpful in explaining about sofas available.
Company replied
Verified
Leider kann ich kein Holländisch, Ich warte noch auf eine offizielle Auftragsbestätigung, bitte senden Sie diese an marco.ewald(at)hv-ewald.de I waiting for my official order quation,... See more
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Verified
For me it was a refreshing experience to discuss, consider and finally purchase goods from Seats and Sofas. The negotiation was pressure free and humorous. As Mario will know my wishes changed durin... See more
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Verified
I order sofa yesterday attitude of seller was very friendly and he tried to help us . Most of price is of sofa is affordable and quality of sofa better than compare with Leenbakker or ikea . Only... See more
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Verified
I just purchased a sofa. Very friendly sellers and nice manager (Eindhoven - kanaaldijk) who gave good discounts and extra options for gratis. :-) Free shipping at least for the addresses near the... See more
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Verified
I 'm happy with what I bought but negotiations between advertisement prices and and final price in store are a bit disgusting. - Delivery time is too long for me. I have to wait between 8 and 16 wee... See more
Company replied
Invited
The guy in the store was a very good salesman - knew all the tricks but used them respectfully. I am not crazy about the price marking, and a bit disappointed in delivery times. Overall, I am a happ... See more
Company replied
Verified
Very good service!! Great employee!! He knows from customer service and hospitality. He build the trust and the honesty! I cannot remember the name of the person who helped him but you Can see on my o... See more
Company replied
Company details
Written by the company
Seats and Sofas is uw specialist in zitmeubelen. Door de Giant Take Away formule is het mogelijk om tegen een voordelige prijs bankstellen, hoekbanken & loungebanken en fauteuils direct uit voorraad te leveren. Onze collectie wordt continu aangepast naar de laatste trends en is verkrijgbaar in een tal van bekledingssoorten en kleuren. Wij zijn erg benieuwd naar uw reviews en staan open voor uw klachten, zodat wij onszelf constant kunnen blijven verbeteren.
Contact info
3.9
Great
17K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
We visited Seats and Sofas today
We visited Seats and Sofas today. As soon as we walked in, a staff member handed us a booklet, which already felt a bit unfriendly. My girlfriend and I started looking around, but when someone came to assist us, she didn’t speak English and had just started working there, so I had to translate everything for my girlfriend.
A little later, another employee who did speak English came to help us, but then suddenly left us alone again. The overall sales approach felt quite pushy and aggressive, which made the experience uncomfortable.
After that, we went to Woon Square, and that turned out to be a much more pleasant and customer-friendly experience.
October 11, 2025
Unprompted review
Reply from Seats and Sofas
Dear Mr. Pelle,
Thank you for sharing your feedback. We are sorry to hear about your unpleasant experience in our Eindhoven Megastore. We value all customers and will discuss this internally to improve our service and approach. Could you please send your contact details to eindhoven@seatsandsofas.nl so we can look into this matter further?
Kind regards,
Seats and Sofas
S&S - Unreliable delivery, insensitive support !
A lot went wrong!...I purchased the sofa on 12th Aug with delivery to be made on 15th Aug. When it was delivered by the delivery company (designated by Seats & Sofas), turned out the legs for one of the sofas was missing from the package and the legs on the other one were somewhat damaged (with some cracks) but functional. My ordeal had just begun, after many phone calls & much pleading finally those missing legs were provided for pick-up on 5th Sep. Replacement (or backup) for the damaged legs on the 2nd sofa are still awaited (no formal response to the Service Request). Extremely disappointed, they have good stock to show, but this is the reality of delivery, so avoid if you can!
August 15, 2025
Unprompted review
Reply from Seats and Sofas
Dear Mr. Chakrabarty,
We sincerely apologize for the delivery issues and the lack of timely support. This is not the level of service we aim to provide. Please send your contact details to zoeterwoude@seatsandsofas.nl so we can investigate and help you resolve the matter.
Kind regards,
Seats and Sofas
I have been cheated as they took price of new sofa and gave dirty showroom model
I have a complaint. I brought the sofa from seats and sofa mijdrecth shop.
I paid for the new sofa in full and you delivered me the exact showroom model that I saw . The delivery guy also mentioned me that it’s a showroom model. Also the young salesman in the shop told that you don’t have the new in white but the elder salesman mentioned to us that will get a new one.
Attached are the pictures of the same.
As I cannot comment on the seats and sofa response, I am writing here:
I went to seats and sofas mijdrecht yesterday evening and the point of contact in the shop and salesman accepted that the employee did fraud and send me the old and dirty showroom model to my house.
They also accepted in front of my Dutch friend ( I took him for fill the language gap) that a solution will be provided asap. Also the existing showroom model was out of there and placed in my house. They took all my details but no response. I also raised complaint and sent the email to midrecht and customer service
October 2, 2025
Unprompted review
Reply from Seats and Sofas
Dear Mr. Sav,
Thank you for sharing your experience regarding your purchase in our Mijdrecht store. We are sorry to hear that you received a showroom model instead of the new sofa you expected. We fully understand your disappointment and would like to resolve this matter quickly. Could you please send your contact details and order information to mijdrecht@seatsandsofas.nl, so we can investigate and assist you further?
Kind regards,
Seats and Sofas
Very helpful staff
Very helpful staff, they took the time to think along and willing to accommodate different wishes! We got a good deal in the end. Much recommended
October 1, 2025
Unprompted review
Reply from Seats and Sofas
Beste Kerstin,
Wat fijn om te lezen dat u zo goed bent geholpen in onze Megastore Zoeterwoude en dat onze collega’s de tijd hebben genomen om met u mee te denken. Ook mooi dat u tevreden bent met de uiteindelijke deal. Dank voor uw aanbeveling, dat waarderen wij enorm.
Met vriendelijke groeten,
Seats and Sofas
Amazing sofa and the best service
1. Wonderful service. (the staff is very friendly and helps to choose a sofa for any budget)
2. The sofa was delivered to us on the same day. ( if the sofa is in stock, you can pick it up right away ) It’s almost impossible in Netherlands
3. We paid by 3 parts ( it’s really helped us )
4. It’s the best experience with buying furniture. Really kind and nice guy, who consulted us, I think it was manager. Thank you so much, guys! I would advise everyone to buy here sofa!!!
October 1, 2025
Unprompted review
Reply from Seats and Sofas
Dear Екатерина Бабаева,
Thank you for your enthusiastic review about our Megastore in Heerlen. We are very pleased to hear that you were happy with the friendly service, the same-day delivery, and the flexible payment option. It’s wonderful to know you had such a great experience. Enjoy your new sofa and thank you for recommending us!
Kind regards,
Seats and Sofas
Very bad quality sofa and pathetic service team
I order Sofa from here and after long waiting time we received our Sofa. As soon as i unpack the Sofa i found that it's a defective piece and team is not doing any quality check before getting this deliver. Front panel was broken, nails was placed with oversized due to storage box can't be used as it can damage the things placed in the storage box.
Plywood was broken at multiple places etc.
I took photo for each details and shared with the team at the same day of delivery and they promised that new panel will be delivered and team who will come to fix they will review the other defects as well.
Now it's more than 4 months and i am still waiting for that service team to bring that new panel to fixed but no response, sending email, trying to call on daily basis but no positive response yet.
So my overall experience with this purchase is very frustrating and will not recommend any one to but Sofa from here in case you are looking for any good buying experience.
October 1, 2025
Unprompted review
Reply from Seats and Sofas
Dear Pavan Singh Dhakre,
We are sorry to read about your disappointing experience with your sofa and the after-sales service. This is certainly not the level of quality and service we aim to provide. Could you please send your contact details to oosterhout@seatsandsofas.nl, so we can look into your case and find a solution as soon as possible?
Kind regards,
Seats and Sofas
Great experience
Great experience , seals man's explain to you everything helping you with an wise choose. Also nice and worm welcome in the store.
September 28, 2025
Unprompted review
Reply from Seats and Sofas
Dear Tiberiu Paun,
Thank you for your kind review about our Megastore in Oosterhout. We are glad to hear that you felt warmly welcomed and that our salesperson explained everything clearly and helped you make a wise choice. We truly appreciate your feedback.
Kind regards,
Seats and Sofas
Best professional advice
A had the best purchasing experience in Seats and Sofas, the salesperson patiently walked me through the whole process, managed my concerns and helped me make a decision.
September 27, 2025
Unprompted review
Reply from Seats and Sofas
Dear Anastasia Malysheva,
Thank you for your kind review. We are very happy to hear that our salesperson in Zaandam guided you patiently and helped you throughout the whole process. We truly appreciate your recommendation and wish you lots of enjoyment with your purchase.
Kind regards,
Seats and Sofas
Numerous options available and sales…
Numerous options available and sales man was very helpful in explaining about sofas available.
September 23, 2025
Unprompted review
Reply from Seats and Sofas
Beste SivaGanesh Gudela,
Thank you very much for your positive review. We are pleased to hear that you appreciated the wide range of options and that our salesman was able to assist you clearly and helpfully in your choice. We wish you lots of enjoyment with your new sofa and look forward to welcoming you again in the future.
Kind regards,
Seats and Sofas
Worst ever
Worst ever. Awful customer service. They have my money for 7 month and I have no sofas.
Noone wants to take responsibility, I have never ever had such bad experience in my life. Every time you call they promis a date which never takes place.
Please don't go there. There are much better places to purchase your furniture.
March 15, 2025
Unprompted review
Reply from Seats and Sofas
Dear Goli,
We are very sorry to hear about your negative experience. This is absolutely not the service we want to provide. We would like to look into your situation and help resolve it as soon as possible. Could you please send us your contact details and order information to service@seatsandsofas.nl?
Kind regards,
Seats and Sofas
Strange start but excellent follow through
The first lady that welcomed and "explained" to us how the store works was very condescending but the other salesman and the manager was very helpful and friendly. We ended up walking out with a new couch which we are waiting to receive.
August 31, 2025
Unprompted review
Reply from Seats and Sofas
Dear Evangelos Giannelos,
Thank you for sharing your feedback. We regret to hear that your first impression in our Capelle aan den IJssel store was not as welcoming as it should have been. However, we are pleased that our salesman and manager were able to turn your experience around and assist you in a helpful and friendly way. We truly value your patience and are glad you found a couch you liked. We will make sure your comments reach the team, so we can improve.
Kind regards,
Seats and Sofas
Because they put time for you and they…
Because they put time for you and they are friendly and help you with information about the price and sofa i chose
September 6, 2025
Unprompted review
Reply from Seats and Sofas
Dear Ms. Iranshahr,
Thank you for your great review. We're glad you found our service friendly and helpful, and that you were well-informed about your choice. We hope you enjoy your new sofa!
Sincerely,
Seats and Sofas
Top service
Diederik is very patient with us, and we are happy that we are well informed about every detail of the couch. Highly recommended!
September 6, 2025
Unprompted review
Reply from Seats and Sofas
Dear Sir/Madam,
Thank you very much for your kind words. We're glad to hear that Diederik helped you patiently and clearly at our Zoeterwoude Megastore. We hope you enjoy your purchase.
Sincerely,
Seats and Sofas
Great service
Great service; information was very clear and the salesman (Tolga) was really gentle
September 5, 2025
Unprompted review
Reply from Seats and Sofas
Dear Mr. Amezcua,
Thank you for your positive review. We're glad Tolga helped you clearly and friendly. Enjoy your purchase!
Sincerely,
Seats and Sofas
It’s a very nice sofa shop
It’s a very nice sofa shop, you can find many style with different price but with great quality! The service was wonderful! I just came inside to take a look and came out with a new sofa!
Thank you!
September 5, 2025
Unprompted review
Reply from Seats and Sofas
Dear Sir/Madam,
Thank you for this enthusiastic review. It's great to hear that you only came to look and ultimately left satisfied with your new sofa. We hope you enjoy your new sofa!
Sincerely,
Seats and Sofas
Had terrible experience with Seats and Sofas.
I got my sofa delivered on 19/07/2025 with a surprise of broken bed part and a torn armrest. When informed seats and sofas about the damage, I was told I had to wait till service day which is on 18 Aug and I kept waiting. And today is 1st Sep and still I don't have a single update about the date when the broken parts are going to be delivered. And I have sent a lot of mails and I got no response of any of them. Its a biggest mistake I made purchase at Seats & Sofas and this will be my first and last time buying anything from there. The way they are handling the after sale issues and waiting timelines is very frustrating.
I see you are a posting a generic reply to every review to reach out via the email addrress of the branch. So to verify if you are really reading the review... I already sent 3 mails since the sofa got delivered with all the details you are pretending to collect and I shared my order number in this same form, with which you can fetch all my details including the phone number. So if you reallying looking into customer satisfaction, reach out to me directly via email/phone instead of posting generic reply to this review.
July 19, 2025
Unprompted review
Reply from Seats and Sofas
Dear Adi,
Thank you for your detailed feedback. We’re sorry to hear that you’ve had a negative experience with the delivery and the handling of your service request. We completely understand your frustration regarding the lack of follow-up. This is certainly not the level of service we aim to provide.
Although you mentioned having contacted us multiple times already, we would still like to follow up on this as thoroughly as possible. Could you please resend your contact details and a description of the issue to service@seatsandsofas.nl so we can investigate this promptly and with care?
Kind regards,
Seats and Sofas
Worst sofa's company in NL
I've had a very disappointing experience with Seats and Sofas Capelle. I purchased a sofa (€1,849), but they delivered it in the wrong color. Instead of resolving the mistake quickly, the sofa has been left in the entrance hall of my building, causing inconvenience to other residents, because the company keeps delaying the pickup.
They first promised collection within 7 days, then pushed it back another 10, and eventually informed me that the correct sofa was not in stock — meaning I would need to wait 6–12 weeks. When I requested to cancel the purchase and get a refund (including the delivery fee), they refused to reimburse the €150 delivery fee, even though the delivery company (LMD Logistiek) was recommended and arranged by them.
It has now been 19 days (and counting!), the sofa is still uncollected, and I have yet to receive my full refund.
The service has been unprofessional, with poor communication and zero accountability.
I strongly advise against buying from this company.
August 12, 2025
Unprompted review
Reply from Seats and Sofas
Beste Vinicius,
We regret to hear about your negative experience with your sofa order and the challenges you have faced with delivery and refunds. We understand that this situation has been very frustrating and far from the service you expected. Your feedback is valuable, and we want to resolve this matter promptly. Could you please provide us with your contact details and reference number at capelle@seatsandsofas.nl so that we can look into this personally and ensure a proper solution is arranged for you?
Met vriendelijke groeten,
Seats and Sofas
After my first review showing them way…
After my first review showing their way to still people, they send to me email , asking me to send my contact details. I did and I received a phone call asking me this time to pay 400 euro for Repairing my sofas ( even is their responsibilities to fix it) because was in the garantie time. After I refuse the woman she called me start talking with arrogance and telling me that I must pay so otherwise I must fix myself.
So guys , take care , far away from this thieves.
I hope the money they stole me , they are going to use for medicine to cure their worst sickness. Starting from the seller , the one who call to fix the issues and the owner. Thieves.........
August 19, 2025
Unprompted review
Reply from Seats and Sofas
Dear Nahed Ghnem,
Thank you for sharing your experience. We regret to read that you are dissatisfied with the handling of your situation and that communication did not meet your expectations. We understand how frustrating this must be for you and we want to investigate the matter further. In order to provide you with the right support, we kindly ask you to send us your contact details again at zoeterwoude@seatsandsofas.nl, so we can look into this in more detail and try to find a suitable solution together.
Kind regards,
Seats and Sofas
Got personalised advice
August 21, 2025
Unprompted review
Reply from Seats and Sofas
Dear Gabriele,
Thank you for your review. We are pleased to read that you received personalised advice during your visit to our showroom in Heerlen. Our goal is always to listen carefully to our customers’ wishes and provide tailored guidance that helps in making the right choice. We truly appreciate that you have taken the time to share your experience, as this motivates our team to continue offering excellent service. We wish you lots of enjoyment with your new sofa and look forward to welcoming you again in the future.
Kind regards,
Seats and Sofas
Lying About Delivery
We were very clear on the fact that we wanted our delivery date to be as soon as possible, as we had plans to move into our new home ASAP.
The manager originally promises 6 - 8 weeks, so we were naturally very excited and we got the couch. However, we are now moved into our new home, and the couch has still not arrived.
Apparently, 6 - 12 weeks is our new wait time. Very unfortunate, and we still do not know if the sofa will come in good condition or not.
July 20, 2025
Unprompted review
Reply from Seats and Sofas
Dear Vidhi,
Thank you for sharing your experience. We are very sorry to read that your sofa delivery has not met the original timeframe that was promised to you. We understand how disappointing this must be, especially when moving into a new home and expecting your furniture to arrive as agreed. Clear and reliable communication is essential, and it concerns us that the delivery time has shifted without proper alignment. We would very much like to look into your specific order and provide you with clarity on the status. Could you please send your contact details to capelle@seatsandsofas.nl so we can assist you directly?
Kind regards,
Seats and Sofas
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