We were very clear on the fact that we wanted our delivery date to be as soon as possible, as we had plans to move into our new home ASAP.
The manager originally promises 6 - 8 weeks, so we were naturally very excited and we got the couch. However, we are now moved into our new home, and the couch has still not arrived. Apparently, 6 - 12 weeks is our new wait time. Very unfortunate, and we still do not know if the sofa will come in good condition or not.
July 20, 2025
Unprompted review
Reply from Seats and Sofas
Dear Vidhi,
Thank you for sharing your experience. We are very sorry to read that your sofa delivery has not met the original timeframe that was promised to you. We understand how disappointing this must be, especially when moving into a new home and expecting your furniture to arrive as agreed. Clear and reliable communication is essential, and it concerns us that the delivery time has shifted without proper alignment. We would very much like to look into your specific order and provide you with clarity on the status. Could you please send your contact details to capelle@seatsandsofas.nl so we can assist you directly?
This is a terrible company; they complained the whole time that they were "helping" us move, and in the end did not even move our furniture to the correct places and rooms.
Even though they claimed they could speak in English, the whole time was spent with them speaking in Dutch, and not communicating with us. We ultimately did most of the moving ourselves, as they were unwilling to move some of our furniture.
All in all, hiring this company was a complete waste of money; would not recommend ever using this company as workers are both rude and unhelpful.