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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the effectiveness and ease of use of the products, highlighting their ability to deliver excellent cleaning results on various surfaces, from carpets and sofas to car interiors. Many consumers also appreciate the swift delivery service. Consumers consistently praise the company's service, especially when addressing issues or defects. People report that the support team is humane, friendly, and quick to offer solutions, including replacements. Some reviewers mentioned that the company proactively seeks feedback and is committed to ensuring customer satisfaction. However, opinions on order and contact experiences are mixed, with some customers reporting delays or communication issues.

Based on these reviews

Rated 4 out of 5 stars
Verified

It's an ok product. I had very high expectations given the great reviews and the price. It is not a magic solution but it helps clean your difficult spots. The sending was fast but they make you pay... See more

Rated 4 out of 5 stars
Verified

I needed equipment to help me with cleaning at home, I found this super good one that helps me a lot. Regarding the company, they need to improve the information more. I bought the product. They didn... See more

Rated 4 out of 5 stars
Invited

I was a bit sceptical at first but was really pleasantly surprised how good it cleaned my sofa and carpet! Delivery took longer than expected without really getting an update, but ultimately the tea... See more

Rated 4 out of 5 stars

Stong suction, good steaming however the old blood stains in the mattress can’t be helped together with the cleaning spray.

Rated 5 out of 5 stars
Verified

I have purchased the stick vacuum cleaner and it has been absolutely fantastic. Having used Dyson for years and I can honestly say that Samako does an amazing job. Does everything it promises and it’s... See more

Rated 5 out of 5 stars

First of all, world class customer service. I requested some help and got my answers promptly. Then the product just as shown in the website, restored my furniture like new. Easy to use and handy in a... See more

Rated 5 out of 5 stars

We bought the "Power Clean Pro" and tried it out. The result was splendid! Unfortunately, after a few days, the machine stopped working. It kept switching between the different cleaning modes.... See more

Rated 5 out of 5 stars

Very nice device. Looks and feels very solid so i assume it won't break in a month :P It's easy to use and does what it supposed to. Tested on a carpet (here i managed to remove even technical grease)... See more

Rated 5 out of 5 stars

We bought the Vacuum Cleandetect and have nothing but praise for this vacuum cleaner. It handles well and feels very sturdy. It’s actually fun to vacuum with, and we now use it every day. On top of... See more

Rated 5 out of 5 stars
Verified

I was sceptical but as i was given a 30 days try out period I bought it and used it to clean my pretty expensive toppermattress of my Swiss Sense bed. It was either buying a new topper for 800 eur... See more

Rated 5 out of 5 stars

The vacuum cleaner is great, the suction is very very good, the battery lasts on the highest level around 12-15minutes, but the suction is very good on lower levels as well, so you don't need to use t... See more

Rated 5 out of 5 stars

After a few weeks I had a little issue with the Samako Powerclean. Had email contact with the company. They react very fast and within a few following emails I was offered a solution: they replaced th... See more

Rated 3 out of 5 stars

Cleans well, but doesn't do what is advertised in the videos. It's also very expensive for what it offers. I thought I could use it as a vacuum cleaner too, but that's not the case. The product that's... See more

Rated 5 out of 5 stars

I bought an electric breast bump and it was working fine and suddenly one became defective and doesn’t work. I reported the issue and they fixed immediately and delivered a new one instead of the def... See more

Rated 5 out of 5 stars
Verified

Company has asked me several times, If I had any problem with the apparatus ordered, but I can answer only after having got the item and I will answer later- anyway, they want to make me content!

Rated 5 out of 5 stars

I experienced an issue with shipping (in transit). Was able to call samako and they solved the issue promptly. I ordered a ultrasonic cleaner. Which so far works well and is practical.

Rated 5 out of 5 stars

We are very pleased with the product that we bought. It cleanse very well. We started with a matras and it removes stains perfectly. The service that Samako provides is very fast, customer friendly an... See more

Rated 5 out of 5 stars

Interaction with support was excellent. Very humane, friendly and attentive. Despite the problems I had, we solved them and I didn't worry about anything. Thanks personally to Lisa, it was a pleasu... See more

Company replied

Rated 4 out of 5 stars

I ordered a vacuum cleaner from Samako Cleaning over two weeks ago and have had no success contacting them about my missing delivery. They took full payment immediately, but according to the... See more

Company replied

Rated 5 out of 5 stars

After reading the manual again we experienced that small problems were fixed easily

Rated 5 out of 5 stars

Absolutely loving my product. As a pet owner, to refresh my sofa and carpets in such an easy way was the best investment ever.

Company replied

Rated 3 out of 5 stars

Ordered on 7th of june and still no product. We send emails and got multiple false promises that it would arrive 9 july and 19 july and still nothing. Now they don't even reply to our emails anymo... See more

Company replied

Rated 3 out of 5 stars
Verified

edit: After a bit they finally contacted me and I got what I paid for. I ordered the steamcleaner and also extra cleaning pads. The cleaning pads were not included. I send them few mails but no r... See more

Company replied

Rated 4 out of 5 stars

The product is great. The extra battery wasnt working so I contacted them. Great service, I received a new one!

Rated 5 out of 5 stars

Bought a powerclean pro but it didn't turn on. Reached out to customer service and they replaced it. Allready cleaned 5 chairs and one carpet. It works like a pro!

Rated 5 out of 5 stars
Verified

Product work beautifully! Received it quickly and the stain remover smells great.

Rated 5 out of 5 stars

Swift delivery. The device itself is very easy to use and effective in cleaning the carpets in my car. Happy so far!

Rated 5 out of 5 stars

Very easy to use and the dirt that comes out of the carpet and other textile is incredible.

Company replied

Rated 5 out of 5 stars

Excellent machine, easy to use and powerful. Ordered and was delivered within 3 days.

Company replied

Rated 5 out of 5 stars
Verified

Easy to use, fast to assemble, and cleans everything perfectly. The steam simply Makes the work super easy.

Rated 5 out of 5 stars
Verified

Cleans very well. We are very happy with the performance of the devices. Paint stains, dog stains, ... it removes everything.

Rated 5 out of 5 stars

Amazing results. Very happy with the purchase. Highly recommended

Rated 5 out of 5 stars

I just wanted to drop a quick note to say how pleased I am with the Samako steam appliance I recently purchased. It’s incredibly easy to use, which is a huge plus for me as I'm not exactly tech-s... See more

Rated 5 out of 5 stars

The cleaner we bought the Royal Elite is super. Our floor is as new. Special the joint between the tiles. I can recommend him to everyone. Hans.

Rated 5 out of 5 stars

Exceptional customer Service and these products are a game-changer! The innovations and features make household cleaning incredibly easy and efficient. It's wonderful to have more free time to focus o... See more

Rated 5 out of 5 stars

Bought a vacuum cleaner. Very happy about the working of the device. After 5 months there was a small defect. Reported this to the customer service. After a few emails back and forward the product h... See more

Rated 4 out of 5 stars
Verified

The robot vacuum I received was faulty. After contacting customer service by email, they promptly accepted my refund request. While the product was disappointing, I appreciated the quick and hassle-fr... See more

Company replied

Rated 5 out of 5 stars

I purchased the Steelstofzuiger CleanDetect that unfortunately had a defect. However, I was extremely impressed with the post-sales support I received. The customer service team was incredibly attenti... See more

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Company details

  1. Cleaning Products Supplier

Written by the company

Bij Samako geloven we dat hoogwaardige schoonmaaktechnologie niet onnodig duur hoeft te zijn. Veel merken van vandaag vragen hoge prijzen voor hun producten, zonder altijd de kwaliteit of toegankelijkheid te bieden die consumenten verdienen. Wij doen het anders: we bieden innovatieve oplossingen van topkwaliteit, met een strak en modern design, tegen een eerlijke prijs. Onze missie is helder: de geavanceerde technologieën die normaal alleen in dure merken te vinden zijn, toegankelijk maken voor iedereen. We combineren prestaties met stijl en betaalbaarheid, zodat je kunt genieten van een schoon en verzorgd huis zonder compromissen.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great Service and Product

Samako offers a great steam cleaner! Unfortunately, we experienced a malfunction with our product, but the service team was very kind and professional and send us a new unit asap.
Would recommend!

October 7, 2025
Unprompted review
Rated 4 out of 5 stars
Verified

It's an ok product

It's an ok product. I had very high expectations given the great reviews and the price. It is not a magic solution but it helps clean your difficult spots. The sending was fast but they make you pay an insurance for safe delivery wich I find weird...... I don't know if I would recommend this particular company but I am keeping the steamer because it helps. Hope this helps.

September 25, 2025
Rated 5 out of 5 stars

Exceptional customer Service

Exceptional customer Service and these products are a game-changer! The innovations and features make household cleaning incredibly easy and efficient. It's wonderful to have more free time to focus on other priorities.

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

I do not suggest for you to buy…

I do not suggest for you to buy products from this company. We bought 2 Samako products from a reseller -a steam cleaner and a stain cleaner. The steam cleaner's head for all the small attachments broke and the steam cleaning is unusable anymore. We tried to contact the reseller, but they sent the wrong parts tonus. It seems like the attachment which broke is not available and you're also not able to buy it online. It's an essential part and if it breaks, there your money go out of the window. I also contacted Samako directly - over phone and email. I sent to them all my personal information to send me the part, including pictures of the broken part and a description. On 15th of August they said the part is sent to me, while no part has arrived and I haven't received an email about a package being delivered to me neither. They also stopped answering my emails and now they also do not have a phone number for calling anymore.

October 3, 2025
Unprompted review
Samako Cleaning logo

Reply from Samako Cleaning

Hi FLorans,

I am disappointed to read that you have had a bad experience with one of our resellers.

We inquired your contact info through trustpilot, but unfortunately you did not answer the request. We were hoping to be able to get in contact so we can get clearer information and potentially solve the problem.

Feel free to send us an e-mail on info@samako.nl so we can get in contact.

Wishing you a radiant day.

Love
Anna

Rated 5 out of 5 stars
Verified

I have purchased the stick vacuum…

I have purchased the stick vacuum cleaner and it has been absolutely fantastic. Having used Dyson for years and I can honestly say that Samako does an amazing job. Does everything it promises and it’s super easy to use and the battery time is more than enough for a two storey big house. I am so happy with my purchase and already recommended it to all my friends. It is the vacuum cleaner that every house needs. Lightweight, great led light and long battery life. Thank you Samako.

September 4, 2025
Rated 5 out of 5 stars

Well done Samako

First of all, world class customer service. I requested some help and got my answers promptly. Then the product just as shown in the website, restored my furniture like new. Easy to use and handy in almost cleaning everything.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Vacuum cleandetect + Customer support

We bought the Vacuum Cleandetect and have nothing but praise for this vacuum cleaner. It handles well and feels very sturdy. It’s actually fun to vacuum with, and we now use it every day.

On top of that, their customer support is amazing. If you ever have a small issue with the device, they go out of their way to help you in the best possible way!

August 29, 2025
Unprompted review
Rated 2 out of 5 stars

Came in defect

Came in defect, steam and vacuum mode only worked for +-10 min. After that no more vacuum.

edit: Got a reply, need to send them a video. Going to send it back based on 14 days return policy.

August 16, 2025
Unprompted review
Samako Cleaning logo

Reply from Samako Cleaning

Hii xNomie,

What a shame that you have experienced the service like this.

I would love to get in contact with you to get to a fitting resolution. Please send an e-mail to lisa@samako.nl and I will personally take on your case.

Wishing you a radiant day.

Love,
Lisa

Rated 4 out of 5 stars

no delivery after 14 days

I ordered a vacuum cleaner from Samako Cleaning over two weeks ago and have had no success contacting them about my missing delivery. They took full payment immediately, but according to the tracking number there is no active shipment. Multiple attempts to reach them have gone unanswered. This has been a very disappointing and concerning first experience, and I am beginning to suspect this company may not be legitimate.

Additional information after the response from Anna at Samako Cleaning - it is not correct that all emails have been responded to. The first email sent on August 5th was responded to on August 6th - this just comment that you are looking into the matter and will respond back with more information.

Since then I have sent follow up emails on August 7th and August 11th without any response.

I therefore very much disagree with the statement and I do not believe this is seen as ideal customer service.

Update on 22nd August 2025:
The product arrived approximately a week ago and I would like to give it 5 stars! It is indeed value for money and I can highly recommend it. I wish I had the speedy delivery in the first instance as I would then have given it a total of 5 stars.

August 12, 2025
Unprompted review
Samako Cleaning logo

Reply from Samako Cleaning

Hi Mikkel,

Thank you for your message and for sharing your experience. We're sorry to hear that you're dissatisfied with the handling of your order.

We would like to point out that we have responded to all of your emails, and you have also replied to them. Therefore, we don’t fully understand why you feel there has been no communication.

Your order is being shipped from the Netherlands to Denmark, and unfortunately, international shipments can sometimes experience delays. We are currently in contact with the local carrier to resolve this for you.

Please rest assured that we are doing our utmost to ensure your order reaches you as soon as possible. If you have any further questions or concerns in the meantime, feel free to reach out again — we’re happy to assist you.

Kind regards,
Anna

Rated 5 out of 5 stars

Prompt replacement after issue.

We bought the "Power Clean Pro" and tried it out.
The result was splendid!
Unfortunately, after a few days, the machine stopped working. It kept switching between the different cleaning modes.

We connected Samako Cleaning and they send us prompt a new one.

Till now this is working perfectly.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service!

I purchased the Steelstofzuiger CleanDetect that unfortunately had a defect. However, I was extremely impressed with the post-sales support I received. The customer service team was incredibly attentive and promptly sent me a replacement product. I am very satisfied with their excellent service and the way they handled the situation. After I had my product replaced, I’m super happy with the quality of the product itself! Highly recommend!

June 16, 2025
Unprompted review

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