It's an ok product. I had very high expectations given the great reviews and the price. It is not a magic solution but it helps clean your difficult spots. The sending was fast but they make you pay... See more

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Bij Samako geloven we dat hoogwaardige schoonmaaktechnologie niet onnodig duur hoeft te zijn. Veel merken van vandaag vragen hoge prijzen voor hun producten, zonder altijd de kwaliteit of toegankelijkheid te bieden die consumenten verdienen. Wij doen het anders: we bieden innovatieve oplossingen van topkwaliteit, met een strak en modern design, tegen een eerlijke prijs. Onze missie is helder: de geavanceerde technologieën die normaal alleen in dure merken te vinden zijn, toegankelijk maken voor iedereen. We combineren prestaties met stijl en betaalbaarheid, zodat je kunt genieten van een schoon en verzorgd huis zonder compromissen.
Contact info
Parelweg 11, 1812 RS, Alkmaar, Netherlands
- info@samako.nl
- samakocleaning.com
Replied to 83% of negative reviews
Typically replies within 1 week
Great Service and Product
Samako offers a great steam cleaner! Unfortunately, we experienced a malfunction with our product, but the service team was very kind and professional and send us a new unit asap.
Would recommend!
It's an ok product
It's an ok product. I had very high expectations given the great reviews and the price. It is not a magic solution but it helps clean your difficult spots. The sending was fast but they make you pay an insurance for safe delivery wich I find weird...... I don't know if I would recommend this particular company but I am keeping the steamer because it helps. Hope this helps.
Exceptional customer Service
Exceptional customer Service and these products are a game-changer! The innovations and features make household cleaning incredibly easy and efficient. It's wonderful to have more free time to focus on other priorities.
I do not suggest for you to buy…
I do not suggest for you to buy products from this company. We bought 2 Samako products from a reseller -a steam cleaner and a stain cleaner. The steam cleaner's head for all the small attachments broke and the steam cleaning is unusable anymore. We tried to contact the reseller, but they sent the wrong parts tonus. It seems like the attachment which broke is not available and you're also not able to buy it online. It's an essential part and if it breaks, there your money go out of the window. I also contacted Samako directly - over phone and email. I sent to them all my personal information to send me the part, including pictures of the broken part and a description. On 15th of August they said the part is sent to me, while no part has arrived and I haven't received an email about a package being delivered to me neither. They also stopped answering my emails and now they also do not have a phone number for calling anymore.

Reply from Samako Cleaning
Customer service is very good
After reading the manual again we experienced that small problems were fixed easily
I have purchased the stick vacuum…
I have purchased the stick vacuum cleaner and it has been absolutely fantastic. Having used Dyson for years and I can honestly say that Samako does an amazing job. Does everything it promises and it’s super easy to use and the battery time is more than enough for a two storey big house. I am so happy with my purchase and already recommended it to all my friends. It is the vacuum cleaner that every house needs. Lightweight, great led light and long battery life. Thank you Samako.
Well done Samako
First of all, world class customer service. I requested some help and got my answers promptly. Then the product just as shown in the website, restored my furniture like new. Easy to use and handy in almost cleaning everything.
Product work beautifully!
Product work beautifully!
Received it quickly and the stain remover smells great.
Vacuum cleandetect + Customer support
We bought the Vacuum Cleandetect and have nothing but praise for this vacuum cleaner. It handles well and feels very sturdy. It’s actually fun to vacuum with, and we now use it every day.
On top of that, their customer support is amazing. If you ever have a small issue with the device, they go out of their way to help you in the best possible way!
perfect nothing more to say....
Came in defect
Came in defect, steam and vacuum mode only worked for +-10 min. After that no more vacuum.
edit: Got a reply, need to send them a video. Going to send it back based on 14 days return policy.

Reply from Samako Cleaning
Wonderful Product!
Easy to use, fast to assemble, and cleans everything perfectly. The steam simply
Makes the work super easy.
very good product
no delivery after 14 days
I ordered a vacuum cleaner from Samako Cleaning over two weeks ago and have had no success contacting them about my missing delivery. They took full payment immediately, but according to the tracking number there is no active shipment. Multiple attempts to reach them have gone unanswered. This has been a very disappointing and concerning first experience, and I am beginning to suspect this company may not be legitimate.
Additional information after the response from Anna at Samako Cleaning - it is not correct that all emails have been responded to. The first email sent on August 5th was responded to on August 6th - this just comment that you are looking into the matter and will respond back with more information.
Since then I have sent follow up emails on August 7th and August 11th without any response.
I therefore very much disagree with the statement and I do not believe this is seen as ideal customer service.
Update on 22nd August 2025:
The product arrived approximately a week ago and I would like to give it 5 stars! It is indeed value for money and I can highly recommend it. I wish I had the speedy delivery in the first instance as I would then have given it a total of 5 stars.

Reply from Samako Cleaning
Prompt replacement after issue.
We bought the "Power Clean Pro" and tried it out.
The result was splendid!
Unfortunately, after a few days, the machine stopped working. It kept switching between the different cleaning modes.
We connected Samako Cleaning and they send us prompt a new one.
Till now this is working perfectly.
Nice product
Nice product, size, and was cleans well Bit more power and less noise will be good
Excellent product and customer service!
I purchased the Steelstofzuiger CleanDetect that unfortunately had a defect. However, I was extremely impressed with the post-sales support I received. The customer service team was incredibly attentive and promptly sent me a replacement product. I am very satisfied with their excellent service and the way they handled the situation. After I had my product replaced, I’m super happy with the quality of the product itself! Highly recommend!
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