saka.fi Reviews 183

The second time I bought a car from Saka, second time it broke down the following day. Saka is a miserable company, where something fundamental has gone wrong in the operations and management. They seem to do very little to check the quality of both the cars they buy and sell. I can't understand how it's beneficial from their point of view to sell broken cars, hand out replacement cars, handle all the after-sales maintenance, all why trying desperately to keep a customer relationship. It's a high-stakes gamble by a large company, also unfortunately to their disadvantage, as reading the news articles about lawsuits going on. Sorry, Saka, I'd like to do business with you in the future, but you just keep on making fatal mistakes. For new customers, stay away for now!

I bought one used car from Niittykumpu shop at 11.7.25
I left from the shop about 16.30
16.32 I was back because the right mirror didn't work. The seller confirm it. He promised to take care. Still waiting. I had to go by myself to Hyundai to find a solution. Probably I must pay for it.
But the best of all is that.. Seller forgot to make the transfer to Trafi from my old car to them
He called me next day and asked if I can make the transfer because he forgot. If I wanted I could keep both cars.

There was the guy Joonatan Tiirola. He is a gem, just a gem for saka.
I went so many places but this guy was the nicest, funniest and happiest. He is born for customer service.
Wherever you are, we just wish the best in the future.

Everything was good but it would be better if I had each and every information of the car like broken, rusty or any damaged or not in a good condition parts because sometimes customers would not know each and every parts of the car.

Got a great service from Gabriel from Saka team. He knows the car in and out and provided amazing support. Would not have bought the car if it wasnt thank to him. Highly recommend

Some of the salespeople in this company are joking, because it's the second time in a year that I've been interested in cars and these comedians start writing and briefly answering some questions and then disappear like they were magicians and don't answer any more. I'm very dissatisfied with these salespeople from this company👎🏻.The first time I don't remember where the seller was, but this time it was from the Saka company in Jyväskylä.

I like to thank Karl Ahvenmaa for an excellent service and experience this past week, helping us buy a Toyota in the Tampere SAKA.

I visited the Herttoniemi location for a car wash, and Markus recognized me. He asked if I bought the car he handed over for a test drive, and I mentioned accidentally scratching the loading area while handling the winter tires. Markus checked it out and had the service department fix it during the wash. I couldn’t have been more grateful- great customer service!

We asked our car dealer numerous questions and had many doubts. We were not the easiest customers, but she was persistent and patient throughout the process. She demonstrated a very strong work ethic and an iron attitude, always staying composed. Her solid expertise and honesty helped dispel all our doubts and won us over with her professionalism. It was easy to work with her, and she was readily accessible whenever needed.

Saka, probably the best place to buy a used car in Finland. Highly Recommended.

Simon from Saka Hämeenlinna, Finland very knowledgeable and helpful

Almost every second car from saka has some serious issues. Got a Toyota yaris 2008, it has serious issues in gear box. We found within hour of purchase. We forced saka to exchange or return. They only offered repair. Which took a month of time. But car has so many other issues. As a buyer we don't know what the condition of car is, such big dealers are responsible to give us detail info of car. They hide major issues by small fix. Never buy any used car from them.

MY EXPERIENCE OF BUYING A TESLA MODEL Y FROM SAKA!

In the end of November last year I bought a Tesla Model Y from SAKA Raisio. The car was advertised to be Model Year 2022.
I received multiply offers from the salesman with different monthly payments depending on how much I put I down payment. In all those offers the car has been offered as YEAR 2022. EVEN the salesman reffered to a another 2022 and said that it's the same MODEL YEAR.
The delivery receipt of the car also says 2022 and not 2021.

Then two weeks after the purchase of the car and a accepted offer, I did accidentally check the VIN number cause I did realize that I didn’t have some upgrades like a 2022 should have (like heated wipers and AMD processor). Then I found out that they’ve sold me an 2021 instead of a 2022.
I contacted the salesman directly and he said that there’s no chance that he has sold me a 2021, so he researched for one day and checked with his colleagues. Then contacted me and admitted that he has sold me an 2021 and not an 2022.
He excused me for his mistake and started offer me compensation with like high-end tiers (I was already promised tires for 1000 € included in the original deal with 2022).
I denied the offer cause I didn’t want better tires, I wanted the car that I paid for, not an 2021 I wanted my 2022.
Then he sent me to their reklamation-site, they instantly declined and said that I have NO rights to get any compensation and they have NOT done anything wrong. Then out of the blue they offered me 500 € and denied it.
Then I contacted KKV (Konsumentombudsmannen on Ahvenanmaa) and he said that this is definitely on them and also wrote them a mail saying clear facts that they as a business has faulty advertised me as a customer without telling me.
They denied the suggestion KKV had to either fix me a 2022 as I have from the beginning bought or give me a refund of 4000-5000 €.
After suggestion from KKV I took the refund of 500 € and he wanted me to take it further to consumer dispute board and that will be the next thing for me to do.

I have contacted the sales executive, business manager and the CEO on SAKA without any success and giving them multiply chances to fix this.

I can’t believe how big companies like SAKA are allowed to do this without getting issues with the consumer law, what’s even the idea with consumer law if they’re still now followed?
I recommend everyone to be AWARE of doing business with them, they have NO arguments of that they’ve done it right.

SUMMARY;
I paid for a Tesla Model Y 2022 and got a Tesla Model Y 2021.
I didnt get;
* AMD Processor
* Larger batteri (WLTP higher)
* Larger HIGH-voltage battery
* Heated wipers
* Double glass around the car
* Less load-weight (the total weight you can carry in the car)

I DONT RECOMMEND, I DONT RECOMMEND!
+ I have more pictures and proofs + the whole conversation with the salesman.
I want to add, I have nothing against the salesman, he atleast admitted his mistake and excaused me, no one else from SAKA has excaused me for these problems.