Heymondo Travel Insurance Reviews 2,870

TrustScore 4 out of 5

4.1

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the straightforward and efficient process of purchasing insurance, highlighting the ease of navigating the website and the clarity of information provided. Customers found it simple to compare policies, select the right coverage, and complete the payment process. The accessibility of the service through the app, especially while traveling, was also well-received. People value the prompt and courteous customer service, with quick responses to inquiries and efficient resolution of issues. However, some consumers reported issues with communication and policy adjustments. Some had difficulties getting immediate responses, particularly via email and phone. Others experienced problems with refunds to non-Spanish accounts and delays in reimbursement. A few reviewers also mentioned technical issues with the app and website, such as error messages and difficulties in updating information. Despite these concerns, many customers expressed overall satisfaction with the service and peace of mind provided by Heymondo.

Based on these reviews

Rated 4 out of 5 stars
Verified

Choosing a plan and paying for it it's easy and straightforward. I hope I never have to use it but, in that case, I hope to experience the same simplicity to get paid back.

Company replied

Rated 4 out of 5 stars
Verified

Easy to close deal. Clear offer. Frombother side, after payment from Montenegro I download app on the ohone and it was on spanish language I did nit find a way to move it either englishnor montwnegri... See more

Company replied

Rated 4 out of 5 stars

I use Heymondo, and made a claim for lost/delayed luggage on 6/24/2024, I uploaded everything I was requested and on 8/19 after several attempts to get a payment I was told my payment is being maile... See more

Company replied

Rated 4 out of 5 stars
Verified

After completing the purchase the app wrote ‘something went wrong’ and I did the entire process again. The result is that you charged me twice and sold me two identical insurances. Customer service... See more

Company replied

Rated 5 out of 5 stars
Verified

Heymondo, Insurance is simply the best! I did a lot of research, and they offer the most affordable and complete coverage for travelers — combining medical, sports activities, flight delays, flight i... See more

Company replied

Rated 5 out of 5 stars

I have purchased travel insurance several times and the customer service has been excellent ... ease of purchase and prompt replies to queries, every time. When I did have to cancel a previous trip f... See more

Company replied

Rated 5 out of 5 stars
Verified

It was easy: I read the options, made up my mind, paid by card and received the insurance. How cannot this be a great experience? And how many times before was it that easy for me?

Company replied

Rated 5 out of 5 stars
Verified

Very simple to use and to understand, and competitive pricing compared to some travel insurances. Lets just hope I don't need to use it, but it gives me peace of mind to have this just incase.

Company replied

Rated 5 out of 5 stars
Verified

All I needed was medical coverage for a quick trip, and Heymondo was one of ony a handful that offered it. Best prices, budget options for people that just need medical coverage. Would have been nice... See more

Company replied

Rated 5 out of 5 stars

I purchased travel insurance with Heymondo, and after some time I realized I hadn't covered the stopover in Thailand on my return flight. I requested an email to update my insurance, and they did it... See more

Company replied

Rated 3 out of 5 stars

In terms of medical issues it works nice. They have 24/7 doctors online and also you can call them 24/7. However, the devolutions service is very bad. I have a bill from 22nd of October that today,... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to subscribe and interesting fee (cheaper than others offering the same insurance coverage). I do hope my trip will go on fine so I won't have to find out how fast they treat a case. But all th... See more

Company replied

Rated 3 out of 5 stars
Verified

Although I have used heymondo several times it seems impossible to buy a new insurance within the app. The webpage wasn't much better. It kept resetting the form every time I changed tab. The prices a... See more

Company replied

Rated 5 out of 5 stars
Verified

Fortunately, I did not need to use the services provided. However, the entire insurance booking process was smooth, the value for money is good, and the services offered (in theory) appear to be very... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased travel insurance through Heymondo, but made an error when I completed the application form. I only saw this after making payment and receiving the documentation. I emailed Heym... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy and clear I liked that I was able to select the two countries that I was visiting, as opposed to other options where it said to put the farthest country but in my case, being in different dire... See more

Company replied

Rated 5 out of 5 stars
Verified

Comparing to a few other insurance companies i decided that the coverage and price of Heymondo meet my expectations. Hope not to need it but pleased to be covered and was an easy process👌

Company replied

Rated 5 out of 5 stars
Verified

I tried the service and it was very easy to purchase the policy—they send everything automatically. Their customer service is fast and responsive, and although I haven’t had to use it (thank God), I c... See more

Company replied

Rated 5 out of 5 stars

Heymondo is the best Travel Insurance. I wish to thank you Ms. Costantina in particular and all the staff for the support and professionality, super fast to reply and the app is very efficie... See more

Company replied

Rated 4 out of 5 stars
Verified

It was easy and simple to transact The really beauty is that this company unlike many other online insurers do not have too many restrictions and limitations as to the buyers country of residence.... See more

Company replied

Rated 5 out of 5 stars

I bought a cancellation insurance policy for a trip to Mauritius, but I later realized that if I had also included health insurance, it would have cost me less overall. I kindly asked customer ser... See more

Company replied

Rated 5 out of 5 stars
Verified

simple and easy to use service. have only had to contact company once to update information and issue was resolved immediately. haven’t needed to utilize coverage yet, but amazing customer service so... See more

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Rated 5 out of 5 stars

What made my experience great? Just one word, Ivano, he's the most polite and caring worker I've ever talk too, efficency and crystal clear responses

Company replied

Rated 4 out of 5 stars
Verified

Obtaining the insurance is very easy, and if you make a mistake in the details and ask them to correct it they will (like, listing the wrong country). But I've never made a claim so I guess that's the... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to navigate website with clear information of coverages. Very easy to complete the payment information. One small feedback. Some consulates require the insurance certificate to also print the... See more

Company replied

Rated 5 out of 5 stars

I made a mistake, Heymondo fix it Filling the fields for a new contract, I made a mistake in the CF that did not allow me to use the app: just an email to the support and they fix it so I can leav... See more

Company replied

Rated 3 out of 5 stars
Verified

I had no issues purchasing this insurance, and it was convenient to have both a mobile app and a PDF file with the insurance confirmation. However, I've never had to make a claim, so I can't speak to... See more

Company replied

Rated 3 out of 5 stars
Verified

Insurance companies asking reviews just after the insurance was sold .. this always puzzled me. So what should I say? How well did you sell the policy? Yeah, the policy buy experience was pretty neat.... See more

Company replied

Rated 5 out of 5 stars
Verified

We love using this insurance when we extend trips and are already abroad. Super easy to organise on the App. Wish the age limit was higher as we won't be able to use it next year!!!

Company replied

Rated 5 out of 5 stars
Verified

Easy to use website. All information laid out simply and main benefits listed clearly. Cheapest quote by far with more benefits!

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Rated 3 out of 5 stars
Verified

Everything went fast, but I had a question and it took a few days before 1 of the 3 people who responded, gave me an answer that I could use.

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Rated 4 out of 5 stars
Verified

It was easy enough. But could have been made easier by just placing a renewal button in the app.

Company replied

Rated 5 out of 5 stars
Verified

Super easy to use the site, compare policies and choose the right insurance for my trip! Would recommend to a friend.

Company replied

Rated 5 out of 5 stars
Verified

The process of buying the travel insurance was well. The site is helpful.

Company replied

Rated 5 out of 5 stars
Verified

easy no hassel quote, with great coverage and does not break and arm and a leg for the insurance

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Rated 5 out of 5 stars

Very good and fast response. Very good customer assistance. Very friendly and helpful. Professional helpful instead of ignoring.

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Rated 5 out of 5 stars
Verified

I was referred to Hey Mondo from my long time Australian travel insurer that was no longer able to extend our policy due to their underwriter changing rules. Have only just purchased Hey Mondo policy... See more

Company replied

Rated 5 out of 5 stars
Verified

Without doubt the easiest and most professional way to buy travel insurance online! So good.... I needed travel insurance with covid cover and Heymondo provide this while most other providers specific... See more

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Rated 4 out of 5 stars
Verified

Second policy I have taken out. Questions are answered by email, never been able to do live chat. App shows policies and link to help. Being able to purchase and extended when travelling is helpfully... See more

Company replied

Rated 5 out of 5 stars
Invited

I’ve been using Heymondo travel insurance for more than 2 years now and I can’t recommend them enough. I love how easy it was to get whatever I needed through the app: they even offer a direct chat wi... See more

Company replied

Rated 3 out of 5 stars

Hey there, So far so good !But I just noticed my COVID certificate doesnt mention the dollar/eur amount of the insurance that I got ( I need specification of that because the minimum amount t... See more

Company replied

Rated 5 out of 5 stars
Verified

The service around issuing the policy was excellent. My questions were answered promptly and courteously and the policy was delivered automatically over email upon receipt of the premium payment. The... See more

Company replied

Rated 4 out of 5 stars
Verified

Poor communication to start with. No confirmation arrived after I purchased my policy online. Inquired via email but again, no reply after 48 hours. I called their office from Canada, during business... See more

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Rated 5 out of 5 stars
Verified

you application on the phone works fine, however on the pc browser using chrome, its impossible to request q quote cause it keep giving an error message. Also the link for the reveive quote does not... See more

Company replied

Rated 5 out of 5 stars
Verified

Just signed on today. So far, an excellent service and experience! As a medical doctor, I am well aware of the intricacies of the human body and experience, and also how expensive the systems can b... See more

Company replied

Rated 5 out of 5 stars
Invited

I’ve been using Heymondo for a few years now, and I don’t plan to switch anytime soon. Heymondo has been a huge help during my trips, whether I lose my luggage, fall ill, or get hurt and need medical... See more

Company replied

Rated 5 out of 5 stars

I was travelling around Asia with my partner and kids for a year. We used Heymondo as our insurance and were really happy. We had mixed luck, a few injuries and infections but had access to incre... See more

Company replied

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Company details

  1. #19 of 25 best companies in Travel Insurance Company
  2. #92 of 103 best companies in Insurance Agency
  3. #30 of 34 best companies in Insurance Broker
  4. #39 of 53 best companies in Insurance Company

About Heymondo Travel Insurance

Written by the company

Hey traveler!
We are Heymondo, your trusted travel companion. Our mission is to make life easier for travelers like you.
We prioritize your peace of mind with top-rated travel insurance plans. Our customers' experiences speak for themselves, as numerous Heymondo reviews highlight our exceptional service and comprehensive coverage. Whether you’re a digital nomad, an adventure enthusiast, or planning a family vacation, our insurance plans cater to every need.

Get a quote


Insurance for every kind of trip
Our diverse offerings include Long Stay Insurance and Annual Multi-Trip Insurance, ensuring you won’t have to worry about coverage during extended trips. For those seeking short-term solutions, Heymondo’s Single-Trip Insurance is designed to offer robust protection tailored to your specific travel plans.

Comprehensive coverage

Heymondo premium plans offer extensive coverage, including trip cancellation and emergency medical expenses, providing you with the highest level of protection. Planning an adventure? Our policies cover a wide range of adventure activities, so you can enjoy your travels without worry. For digital nomads and frequent travelers, our insurance solutions are tailored to fit your dynamic lifestyle.

24/7 medical chat and customer support
Customer service is at the core of our business. With a 24/7 medical chat and an efficient claims process, we ensure that help is always within reach. Our dedicated customer support team is here to assist with any inquiries or issues, making your experience smooth and hassle-free. Our insurance reviews frequently commend our prompt and effective customer support, which is available to address any concerns you may have.

Reviews about Heymondo on Trustpilot
Travelers around the world trust us, and our many positive reviews speak volumes about Heymondo. Our insurance reviews frequently commend our prompt and effective customer support, which is available to address any concerns you may have. When you contact Heymondo, you’re engaging with a team that truly cares about your travel experience.

Join the growing community of satisfied Heymondo customers and travel with complete confidence, knowing you are covered wherever you travel. With Heymondo, you can focus on enjoying your trip, we’ll cover the rest.

Get to know us

Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thank you so much for your positive feedback! We're delighted you had such a quick and positive experience with our service 🚀

Rated 5 out of 5 stars
Verified

It was easy

It was easy: I read the options, made up my mind, paid by card and received the insurance. How cannot this be a great experience? And how many times before was it that easy for me?

October 3, 2025
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thank you so much for your positive feedback! Making the process as easy and straightforward as you described is exactly what we aim for. We're thrilled it was a great experience for you! ✅😊

Rated 5 out of 5 stars
Verified
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thank you so much for your positive feedback! We're delighted to hear you found our support team both fast and reliable. ⭐

Rated 5 out of 5 stars
Verified

Great

Great, easy to find

October 7, 2025
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thank you for your review, Ricardo! We're so glad you found our website easy to navigate. ✨

Rated 5 out of 5 stars
Verified

The process of buying the travel…

The process of buying the travel insurance was well. The site is helpful.

October 2, 2025
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thanks for your review, Janeska! We're so pleased you found our site helpful and that everything went smoothly with your purchase. ✨

Rated 4 out of 5 stars
Verified

Easy and straightforward process

Choosing a plan and paying for it it's easy and straightforward.
I hope I never have to use it but, in that case, I hope to experience the same simplicity to get paid back.

October 2, 2025
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thank you so much for your positive feedback, Tristano! We’re glad to hear you found our process easy and straightforward. We understand you hope you won’t need us, but if you ever do, we’ll be right here to make sure the experience is just as simple. You can count on us! 😊

Rated 5 out of 5 stars
Verified

Clear and quick

Simple and clear instructions
Obtaining the visa was very quick

September 17, 2025
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thank you so much for your positive feedback, Rita! It's great to know that you found the process clear and quick. We put a lot of effort into making everything as simple as possible for you. 😊

Rated 5 out of 5 stars
Verified

Easy to book online

October 1, 2025
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thanks for your review! We're so glad you found our online booking process easy to use. We've put a lot of effort into making it as simple as possible! 💻

Rated 1 out of 5 stars

I would give zero stars if I could.

I would give zero stars if I could.
I do not recommend this company for travel insurance.
While travelling in Europe, credit cards and passport was stolen.
This caused a whole chain of unforeseen expenses. We reported to the police, got a report and tried to make a claim.
Initially, I was told since we were not physically assaulted or robbed with a weapon, they were not going to cover any of the expenses on my claim.
Then the rep told me that I could submit my claim with the police report and supporting documentation of expenses.
I did that and have not heard anything, did not even get an acknowledgement of receipt of my email.
Never purchasing insurance from this company again.

Update: A representative reached out and said they were trying to get missing documentation but I submitted the police report and documentation already so no point in re-submitting.

The fact it that this company does not reimburse for stolen property unless the theft was done with violence, which makes no sense because whether a theft occurs with violence or not, the result is that items were stolen causing unforeseen expenditure.

I will just say lesson learned and not purchase travel insurance from this company and any future travel insurance, read the fine print.

September 9, 2025
Unprompted review
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Hello Carlene, thank you for your review.
We’re very sorry to hear about the difficulties you faced during your trip and that the claims handling did not meet your expectations. We take your feedback very seriously and it will help us improve our services.
We’ve already contacted the claims team to request an update on your case. They confirmed they reached out to you to request the missing documents. We’ll get back to you as soon as we have further news.
In the meantime, we verify that one of our agents has already contacted you to support you with the claim process. 
As always, we remain at your full disposal for any clarification.

Kind regards
Heymondo team

Rated 5 out of 5 stars
Verified

Heymondo

Heymondo, Insurance is simply the best! I did a lot of research, and they offer the most affordable and complete coverage for travelers — combining medical, sports activities, flight delays, flight interruptions, and lost baggage. Prices are very reasonable, and no one can beat them. Super easy to fill out everything online and adjust the policy to your needs.

September 26, 2025
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thank you so much for your positive feedback! We're glad our efforts to provide complete, affordable coverage and a simple online experience helped you choose us. Your detailed review is really appreciated! ✨

Rated 5 out of 5 stars
Verified
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thank you so much for your positive feedback! We're really happy that you appreciate our 24/7 customer service. Being available to help you at any time is super important to us! 🕒

Rated 5 out of 5 stars
Verified

International travel insurance

Comparing to a few other insurance companies i decided that the coverage and price of Heymondo meet my expectations. Hope not to need it but pleased to be covered and was an easy process👌

September 25, 2025
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thank you so much for your positive feedback, Katya! It's fantastic to know you found the process easy and that our coverage met your expectations. We also hope you have a smooth and uneventful trip, but please know that if you ever need us, we'll be right here and happy to help. Safe travels! ✈️

Rated 5 out of 5 stars
Verified

Very simple to use and to understand

Very simple to use and to understand, and competitive pricing compared to some travel insurances. Lets just hope I don't need to use it, but it gives me peace of mind to have this just incase.

September 25, 2025
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thank you so much for your positive review, Donna! It's fantastic to hear you found everything simple and clear. We understand you’re hoping for a trouble-free trip, but rest assured that if you ever need us, we'll be here and happy to help. 😊

Rated 5 out of 5 stars

Very good and fast response.

Very good and fast response.
Very good customer assistance.
Very friendly and helpful.
Professional helpful instead of ignoring.

September 23, 2025
Unprompted review
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thank you so much for your positive feedback, Andreas! We're delighted to hear you found our team to be fast, friendly, and helpful. We really appreciate your kind words! 😊

Rated 4 out of 5 stars
Verified

It was easy enough

It was easy enough.

But could have been made easier by just placing a renewal button in the app.

September 22, 2025
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thanks for your feedback, William! We appreciate you sharing your suggestion for a renewal button in the app 💡 We're always looking for ways to improve, so we'll be sure to pass this on to our team.

Rated 5 out of 5 stars
Verified

Great

Fortunately, I did not need to use the services provided. However, the entire insurance booking process was smooth, the value for money is good, and the services offered (in theory) appear to be very advantageous.

March 20, 2025
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thank you for sharing your feedback, Alexa! We're delighted to know the booking process was easy for you and that you found our plans to be a great value. The best trip is one where you don't need us, but rest assured we are always ready and happy to assist if you do! 😊

Rated 5 out of 5 stars
Verified

Very good and fast service.

Very good and fast service.

September 20, 2025
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thank you so much for your positive feedback, Iulian! We're really happy to know you found our service to be so good and fast. 🚀

Rated 5 out of 5 stars
Verified

Easy to take

August 27, 2025
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thanks for your review, Gio! We're so glad you found the process easy. That's exactly what we aim for! 😊👍

Rated 5 out of 5 stars

Best rates and customer service

I have purchased travel insurance several times and the customer service has been excellent ... ease of purchase and prompt replies to queries, every time. When I did have to cancel a previous trip for medical reasons, they promptly referred me to the insuring agent. My claim was processed so quickly and fully! Would highly recommend as they also have the best rates.

September 16, 2025
Unprompted review
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Celia, thank you so much for your positive feedback! We're so happy to know you've had such a great experience with us, from the ease of purchase to the efficient claims process. We really appreciate you taking the time to share your thoughts. ⭐

Rated 5 out of 5 stars
Verified

Easy

Easy, efficient, cost effective

September 3, 2025
Heymondo Travel Insurance logo

Reply from Heymondo Travel Insurance

Thanks for your review, Sharon! It's fantastic to hear you found our service easy, efficient, and cost-effective. We appreciate you sharing your experience! ✨

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