A documentation to guide the user could…
A documentation to guide the user could be provided to fulfill / submit the initial credentials on the portal. I was able to proceed wire the online help / support agent who has explicitly provided the required link and the process steps to be followed
September 23, 2025
Reply from SafetyWing
Hi Nilgun 👋
I tried to look up your case to identify the reasons behind the issues you were facing, but could not find a policy under this name.
You can reach out to us via chat and online 24/7.
On a separate note, we have launched unified claim process where the experience includes enhanced document guidance. This should make the claim process more seamless.