Rugs Direct Reviews 1,171

Rugs direct were great. Good communication and the rug was beautiful. Really pleased. The only reason I didn't give 5 stars was because the delivery company did not let me know when they would be co... See more

The online ordering service was easy to navigate and the rug I ordered was delivered on schedule. The rug itself, for the price seems to be robust and as described on the website.

Rug is lovely quality and prompt delivery. Just removed a star because the colours in the pattern were not exactly as per the picture so very slightly disappointed but overall still very happy with pu... See more

Good service. Easy to use. Able to change delivery date with no issues.

Excellent product! I purchased the anti slip matting to put under sofa seat cushions which kept slipping forward. Cured the problem immediately. Good price with free.delivery which was incredibly quic... See more

Beautiful rug, perfect for our living room. Ordering couldn't have been easier. Arrived the next day! Fantastic service and good quality item. Highly recommend Rugs Direct.

Order a rug and was promised a delivery date but was 2 days late. They have told me it’s the delivery company they use (DX) if it is them this isn’t my first time being left waiting for parcels. I don... See more

Great website, good offers and reasonable prices. I ordered a back door mat. It was free shipping and a fast despatch time. Delivery was on time, the mat was well packaged and arrived in an excellent... See more

Easy ordering, fast delivery and best price! This Turtle charcoal stripe door mat is gorgeous. Will be shopping with Rugs Direct again for sure.

A very interesting ‘abstract’ rug which could be matched with most interiors of beige, light brown creams and golds. Easy to order and arrived well packaged, on time. Minor issue is that it feels thin... See more

Excellent from start to finish. Before delivery, I’d contacted RD customer services twice, receiving prompt and excellent replies. The rug was left in a safe place by the couriers and was well packed... See more

Rug was initially sold out when I ordered it but I only waited a few days for it to arrive and I was kept updated throughout. The colour is perfect and actually is dark grey. The pile is so thick... See more

The low score is solely due to the awful couriers that Rugs Direct use. DX Express who failed to arrive on the date arranged even though their tracking system said they would arrive and so we wasted a... See more

Unfortunately, when unrolled, the rug we had ordered was found to contain a flaw. Spoke to Lewis at Rugs Direct, he immediately organised a collection and within a couple of days, the replacement arr... See more

Easy ordering. I forgot to include the 10% discount code but this was quickly resolved by Customer Services. The rug arrived promptly and is beautiful. I didn't need the underlay so I am now sending... See more

We've been after a rug for the sitting room for a while. After reading the positive reviews for this company we went for a natural colour rug. It arrived today via an excellent courier service. T... See more

Received the rug very soon after ordering and it was just as shown in the photo. Didn't take long to flatten out and very pleased with our purchase thank you.

Great selection - style and size (I needed a large rug). Competitive prices. Despatched as promised. When it arrived I was delighted at how true the online colours were to the actual colours and sha... See more

Having already bought from another company (& returned) a "Sandstone Stripe" Turtle Mat because I thought they'd sent an incorrect colour; I decided to try Rugs Direct. To my surprise (& disappointm... See more

Really pleased with the Rug I ordered, I've been looking for something not too modern or too traditional for ages and this ticked all the right boxes and more importantly is even nicer than I ex... See more

This is the third rug I've ordered and again, ordering on line easy, rug well wrapped and a speedy delivery with dates and times provided by the courier.

Received new rug on 24/01/25 rug well wrapped delivered with care. Rug was even better than anticipated. Colour better than pictured. So comfortable to stand on couldn’t be more pleased Would highly... See more

We are delighted with the quality of the rug that we received. There was an impressive choice to consider. The company will also very helpful about holding our order until we had returned from hol... See more

Easy to order and delivered on time. A little expensive for the size in my humble opinion and took several days to lie flat! Lovely colours as per the photographs. Maybe offer fee returns? If th... See more

The first rug was the wrong colour for us so I returned it in person as your warehouse is only an hour from us and postage was going to be £30+ and very swiftly received a credit. The second rug was p... See more

10/10 on quality and service for my recent order. Delivery was speedy, absolutely love the rug and already looking at purchasing my next one from Rugs direct. Great choice on designs and colours are... See more

Not what reviews usually say but the photos do not do this rug justice. It is bright, ivory white and the silver sheen is beautiful. It really has the 'Wow' and we love it.

Although the non slip liner that I ordered arrived as expected yesterday, the rugs were delivered to the wrong location, a house about a quarter of a mile away. Fortunately the family in that house... See more

I ordered this rug before Christmas, the company had difficulty in acquiring the rug from the manufacturer and a refund was given me. I saw an advert online and on checking my rug was in stock an... See more

Beautiful rug, colours very true to photo. Lovely quality, feels lush underfoot. Delivered on time snd delivery person carried it into room. Good overall experience. Would use company again and defin... See more

Excellent product, good pricing and fast delivery!!Needed to clarify order via telephone in office hours - call answered promptly and not only that, the first person I spoke to was able to resolve t... See more

Great quality rug at excellent price. Good delivery updates also provided. Would buy again from Rugs Direct and recommend to friends and family too.

An extremely good quality rug, it looks a lot nicer down than it did on screen. I just wish I had used the £10 off voucher now. I didn't realise it was there until I had made the order, but never min... See more

Very pleased with the rug I ordered from Rugs direct it’s exactly like the photo and a good price. Delivery was very quick.

Although I received my order promptly, it transpired that the rug was not suitable. I contacted the customer service team and the lady I spoke to was very helpful and dealt with my request to have the... See more

Mat arrived on stated date and was minimally but well packed. Was delighted with the quality and the colours. Very happy with my purchase, thank you

Fantastic item well pleased I would recommend this company 110%. Ordered about 7,in the evening delivered 09:00 the next morning.

I opted for a delivery date, which was accepted, then the rug was delivered a day early. Fortunately I was at home.

I have used Rugs Direct before and always been very pleased with the items and quality of carpets/rugs from them. Good price and quick delivery

Great rug lovely colours that match my new decorated hall. Modern and light, so pleased with it

Quick delivery though delivery firm came to the back of the garden as satnav not accurate.

Excellent service and lovely rug and delivered on time thanks.

Not fully examined the rug but process was fast and efficient and delivery very speedy

Delivery on time. Driver very pleasant and well presented

The rug was delivered very quickly. Also it is a beautiful rug. Well made.

Yes I received my order

Nice looking rug and fast delivery

Good value product with quick delivery

Nice large rug. Good underfoot. Looks great

Saw it, ordered it, it turned up, all good!