Zoomo Reviews 385

Very Nice humble Staff

If I could give a 0 I would. Got my e-scooter and was told my uber account should be activated since they’ve uploaded the documents from their end. 6 days later they’ve failed to provide me with the certificate and any assistance. The worst customer support. The scooter even died on my way to their store which they said would cost me £75 for roadside assistance. It clearly states on their website that the roadside assistance is included in all of their plans. How hard is it to provide a motor insurance certificate? I am so tired of their service. This has costed me my entire rent and now I have to pay for scooter’s rent tomorrow when it’s been sitting in my driveway. Absolute nightmare

Basically a scam. Seat that hurts you in 20 minutes, “assistance” weak, and non existent at the hint of the first inclination of the road. Customer service non existent, fake, and doesn’t want real solutions other than answering you with chat gpt. This is not suitable for delivery, is slow; hurting, weak and malfunctioning.

Great customer service

Terrible customer service, misleading pricing (website says one thing, they charge more), and filthy, used bikes. One staff member in particular, a Latino guy, is extremely rude and unprofessional. Absolutely unacceptable. Save yourself the headache and go anywhere else. ZOOMO should be ashamed.

Jason was amazing very helpful

⭐ (1/5 stars) LONDON
AVOID - Defective bike caused financial ruin, company charges late fees while bike doesn’t work
Purchased electric bike to earn income during financial hardship. BIG MISTAKE.
What went wrong:
• Bike failure - constant breakdowns
• Transmission problems made it unreliable for work
• Can’t earn money = can’t make payments
• Company response? RESTRICT my account and charge LATE FEES.

The cruel irony: They charge me late fees on a bike that doesn’t work, which is WHY the payments are late in the first place.

Current situation: Going without food because I’m paying for a useless bike that’s supposed to help me make money but instead costs me money I don’t have.
Company’s “solution”: More restrictions, more fees, zero accountability for selling a lemon.
This isn’t just bad customer service - it’s predatory. They’ve trapped me in a cycle where their faulty product prevents me from paying for their faulty product.
Next step: Filing with ombudsman for selling defective goods and unfair contract terms.
WARNING TO OTHERS: Don’t make my mistake. Buy elsewhere or you’ll end up paying monthly for something that doesn’t work while they profit from your misery.
UPDATE NEEDED: Still waiting for company response to make this right…

COLLECTIONS CALL - I just had a call, the collections team admitted ZOOMO were to blame, however asked me to pay all the same.…how is this fair?

We supplied stock to Zoomo in December 2023 under clear terms, yet nearly 18 months later they have still failed to pay in full. Of the four invoices issued, only three have been settled — and even those were dragged out over an unreasonably long period despite constant chasing.

The conduct of their directors, Mina Nada and Michael Johnson Deia, has been outright deceptive and abusive. They have repeatedly ignored emails, failed to communicate, and offered no explanation for the delayed payment. For a company of Zoomo’s size and global presence, this behaviour is unacceptable and shows a blatant disregard for their obligations to suppliers.

It is unacceptable for any business, let alone a global operator like Zoomo, to string along a supplier and avoid accountability in this way. This experience has shown us that Zoomo is willing to exploit smaller businesses and shirk their obligations when it suits them.

Suppliers beware: ensure you are paid upfront when dealing with Zoomo.

** UPDATE - Response from CEO Michael Johnson Deia **
Now expecting us to wait 24 months for payment.

'Hi James and team. I’m writing to confirm that we’re unable to pay you this month.

I appreciate this is frustrating. I want to reiterate that we do intend to pay you but it’s likely going to be towards the end of the year. We will update you before then.'

I rented an e-moped from Zoomo to use for Uber Eats deliveries, and it was one of the most frustrating experiences I've ever had with any company.

I paid £80 for the rental, £15 for insurance/theft cover, and a £150 deposit. They connected my Uber account through their portal, and I started the process of adding the vehicle to Uber Eats.

Then the problems started: Uber Eats required insurance details, so Zoomo told me to download it from their website and upload it to the Uber app. I tried multiple times — and it kept getting rejected. I emailed and messaged Zoomo repeatedly, and their support was completely useless. They opened tickets and closed them without helping, sending automated replies like, “Thank you, is there anything else we can help with?”

Out of pure frustration, I went all the way to their Tower Bridge store in London, waited in line, and explained everything. After 25 minutes of waiting for a response, the staff told me, “Uber deleted your vehicle – it’s not our issue.” They gave me no solution and kept passing the blame. I even showed them Uber's message confirming that Zoomo’s insurance violates their terms, and they still didn’t help.

It’s now Thursday (I rented the vehicle on Monday afternoon), and the bike has been parked unused outside my house this entire time. I’ve lost days of delivery work, wasted money, and I’m beyond frustrated.

Zoomo failed to provide the basic service they promised. Their customer support is slow, careless, and disrespectful, and their staff show no urgency or responsibility. The entire experience has been a waste of time, money, and energy — and I’ve been left without any real help or refund.

⚠️ If you rely on this vehicle for work (like Uber Eats or Deliveroo), do not rent from Zoomo. They are not ready to support you, and you will be stuck.

Hello everyone hope you doing well.
Zoomo is worst company. they always trying to snitching your money.when you go for bring new moped they tell you maintainance is included but when you go for service they start charge you unnecessary if you say you will not pay for this because you say maintainance are included they will tell you return moped you will loss your pay till you arrange another moped. today I was go for the service to zoomo service centre because there is a problem with sub herness wire i show them issue they saying I have to pay for this i say I'll not pay for this because you said maintainance is included then they arguing with me they said return our moped they taken return my moped and charge me 885.49 pounds worse service centre worst mechanic he don't know anything he always try to find your small mistake and charge you and he is very roude and stupid men zoomo is rubbish I will suggest go for another company don't go for zoomo thank you.

Good service, staff responsive and helpful

Brilliant service from the Bethnal team!

Great service from the best in the business Sean 👍

The app hasn't been working over 2 weeks now and it looks like the support can not do anything about it. Unsolved problem, terrible customer service and technical support

I would like to praise the mechanic who serviced the motorcycle on June 13th. The motorcycle did not need anything done. Everything was ok! Perfect. Very good service! Polite and very friendly. On (Zoomo) London Bridge

It is with a heavy sense of disappointment that I recount my experience at this so-called bike rental establishment—a place that should serve the public with decency, yet instead hosts an employee whose mannerisms belong more to a tantrum-throwing child than a professional adult.

The young man at the front desk acted with the decorum of someone who had just been yanked into adulthood without any of the necessary upbringing. Incoherent, passive-aggressive, and entirely devoid of etiquette, he spoke as though it pained him to offer clarity. His presence didn’t simply fail the customer—it contaminated the entire interaction. If his job was to turn away genuine customers through attitude alone, then he has succeeded beyond measure. It was like watching someone lose their trousers in front of a crowd—humiliating not just for him, but for the business he represents.

The bikes themselves matched the service: dusty, grimy, and clearly not maintained with any real care. Presentation was poor, hygiene non-existent, and no effort had been made to uphold the bare minimum standard. This isn’t a bike rental—it’s a rust exhibit.

What’s worse, the entire atmosphere felt like it was only meant to cater to a specific crowd, implicitly alienating others like myself who simply came in as respectful members of the broader local community. That’s not just bad business—that’s divisive.

In short: I came as a genuine customer and left as a witness to a theatre of disgrace. This business adds no value to the area, and as one of the local elders, I will be making it known. If shame could wear a name tag, it would be the one behind that front desk.

Giovanni is the best Guy in zoomo rent !
He help me to every questions for the bike and more ! Thanks Again !

Bad experience
Extra charges
Very very bad service