Restoration Hardware Reviews 40

What's happened. The quality of the furniture has gotten so bad, poor workmanship. We waited over 4 months to receive the order that came in damaged. They delivered a replacement that was worst than the first. This order takes two trucks and 4 men. they just don't care. Give your local discount furniture store a chance, i believe you will get a better quality product.

Overall wonderful experience. We've purchased more than $50K worth of furniture in the past year and everything from the in-store experience to delivery and customer support has been excellent. I cannot say enough good things about this company and the quality of the pieces we've received.

We ordered a CAYDEN CAMPAIGN 4-DOOR MEDIA CONSOLE on the 3/6/2025 we recieved an email as below on the 11/6/2025 with the delivery dates.
As predicted on the 15th i received a call asking to schedule in the delivery (Bullshit) what they were doing was pushing the date to the 6th of August!!!!
We had the same performance when we ordered a coffee table off them.

Dear T
We are pleased to inform you that the following items from your order are in transit to our delivery provider. Your items will be ready for delivery between 2025-07-15 and 2025-07-26 and we will contact you soon to schedule a delivery appointment.
Your payment method has now been billed for the items in this shipment.

Thank you for shopping at RH.

RH is the worst most expensive furniture company. This is a continuation of a review I had already done. I finally received the 'quote' for a new slipcover for a RH discontinued sofa. The sofa itself is in perfect condition. The point of buying is slipcover sofa is ease of replacement / change in decor color or whatever. Well the quote just for the slipcover was $2,200 - ridiculous and RH does not even care. I can purchase a new sofa on sale for that price.

Their website is so misleading it's a joke. The members price is only their sale price despite them implying that the sale discount is over and above their members price. They want £200 to become a member with no benefits other than unlocking their sale price. Complete waste of time. They shouldn't be allowed to trade....

Beyond surprise and disappointment that any customer facing business can be so poor. We booked the restaurant at the New York branch from the UK. For all of us, we were looking forward to a special lunch. As it happens the company (apparently from the CEO) don’t want to cater for vegetarians. One of us simply wanted to substitute the chicken and bacon in a salad for asparagus (on menu as a side dish). To cut it short, they said it was possible but they refused to do it. The manager was inflexible, dismissive and had no comprehension of customer service. Sadly we all left with hungry tummies after the most bizarre conversation about how they won’t accommodate our very flexible vegetarian friend. For all of us it’s fallen from grace.

Most items got faulty within one year - The wiring of lighting fixtures were done horribly with no safety standards whatsoever. Customer service is one of the worst teams I have seen. I will not recommend anyone to buy from this horrible company who neither has quality nor customer service. They sell products with exorbitant prices.

While I cannot comment on their customer service nowadays, but I have ordered more than several items from Restoration Hardware when we moved in several years ago - our bed, mattress, curtains, curtain rods and hooks, our bathroom sink, and mirrors. Therefore, based on all these items in our home - they’re still holding up and in great shape. The customer service experience we’ve experienced were solid and while yes, there were a couple of delays - the items were fulfilled eventually. We are planning on ordering a couple more items from them soon and let’s just hope they’re still as solid as before.

We purchased several items from RH, and I have to say, they truly have their act together. From our experience working with an interior designer, Rob, at the Melrose showroom in LA to the seamless selection process, delivery, and post-delivery service, it was one of the best retail experiences I’ve had. Communication was excellent throughout, and every interaction was with knowledgeable, professional people. Well done! The furniture itself appears well-made and has held up beautifully so far.

Bought 20+ bath towels from them less than 6 years ago. All of the towels have rips and tears. Meanwhile my 26 year-old Ralph Lauren towels look and feel great.

AND for the past 5+ years I have called and asked RH NOT to send me their 5 pound tree killing catalog. Every year the damn thing arrives.

I HATE RH.

Over the past six months I have ordered from RH two couches, 4 swivel chairs, a dining room table and 8 chairs, an oversized coffee table and end table, and pendant lighting for a total of well over $40k. It was all part of renovation to my home, with the last room being the master bedroom. I was told there would be a one-time delivery fee, but when I was charged another $299 for the bedroom delivery and asked that it be credited, I was told they “waived the delivery fee several times already” and refused to issue a credit. It didn’t matter what I had spent, or the fact that many of the deliveries were due to their out of stock items or special orders. I cancelled the order, and that was fine with them. Spend your hard earned dollars elsewhere.

I purchased several pieces of furniture and a pricey
rug.

Their furniture that is now in their stores is made in
Vietnam. It has a terrible smell inside of the pieces
that do NOT go away, no matter what.
The dresser: left the drawers open, windows open, put bakng soda inside a container in each of the eight drawers, tested an item of clothing 3 weeks after delivery...transferred immediately to the clothes.
Rug....almost $5,000...when opened (mailed to me),
a different nondescript pattern and faded color...
wrong side table, wrong finish....chair....fabric from China....not stated on website.
EXHAUSTED and disappointed.

I don’t care if they’re giving stuff away their social irresponsibility of killing thousands of trees to spam people with unsolicited and unrequested catalogs is an absolute travesty. Stop sending these useless catalogs and clogging up the mail system. It’s 2024 it’s time to stop destroying the environment.

Furniture looks nice but in our experience is of poor quality. It doesn't hold up well.

Our project with RH (Tampa, FL) started in September, 2023, and our final order was placed in April, 2024. Over this seven month period, we worked with Victoria (Tampa). WOW - what a pleasant experience working with Victoria: She was pleasant, helpful, thorough, and had a great sense of humor to boot. When we'd call to add and/or remove from our order, Victoria was extremely quick to return calls. Victoria delivered the customer experience one would hope for (but seldom receives). THANK YOU, Victoria, for making the furniture experience both fun and exciting.

Just received delivery of my bedroom furniture and it's beautiful!! The actual delivery was seamless and very professional, the furniture is amazing, is solid oak, and those poor delivery guys managed to get a 400 lb triple dresser up the stairs with ease. The furniture is so much better in person as I made the purchase just from looking at it on line. Totally thrilled with my purchase!!

Cheaters and scammers. They buy cheap products made from china and sell it for an unbelievable mark up through a luxury looking storefront. Please avoid at all costs if you care about your money.

I ordered an item as a holiday present in November 2023 and they said the item would arrive by 12/28/23. Now on 12/26 they are saying it won't arrive until March 2024. There was absolutely NO COMMUNICATION about this and when I called them they said "it must have gone in your spam folder" which is total bullsh#t because I checked my spam and I have nothing from them. Now I am without a gift and RH isn't gonna do anything about it. This is the last time I order anything from them.

They want to charge high prices but the product is cheap crap. I bought a table with ‘reclaimed’ wood but it was infested with powderpost beetles. I couldn’t understand why noise was crackling from my table till I saw more and more holes appear. A floor standing fan I bought, well the whole ‘cement’ like anchor at the base just crumbled into pieces and came away from the stainless cover. This fan stood in the same place away from heat or sunlight for years. Just crumbled.

They are not heirloom or investment or high quality at all.

RH Interiors' ridiculously heavy 1.3 Kg paper catalogue was dumped by Amazon (whom we avoid for ethical reasons) on everyone's doorstep in our street. I guess that monopolist has everyone's address in the UK by now. Addressed to The Homeowner, it probably technically didn't breach ICO rules. Nonetheless, it was unsolicited and unwanted. We're trying to reduce consumption.

Its address label says, “If undeliverable print return label.” Where is said label? There is no URL, only 4 QR codes, one leading to a massage parlour in Vancouver, the others to sign up to some weird Internet services in Hong Kong and elsewhere – all rather off-putting: Were these just incredibly gauche, overweight scam-baits?

As most were in our recycling bins the next day, this was a shocking waste of paper, on top of the excess fuel (electric vehicles also consume more fuel the heavier the load) needed to deliver so many overweight tomes to so many homes.

Internet research finds the furniture to be made in China (mostly), India, Indonesia, and the USA - so all of it will be unsustainably shipped to the UK, if anyone here is suckered into buying it, adding to the carbon footprint.

Apart from those faux-pas on the increasingly sustainability-conscious Brits, it is an underwhelming catalogue printed in shades of beige (a contemptuous synonym for 'boring' to the young here), so comes across as colourlessly monotonous. Most of the furniture looks far too big for the average British home - perhaps someone didn't do their homework? The styles are tediously 'moderne' and slick, not the quirky or shabby-chic look that most Brits prefer now. Indeed, more and more of us are buying secondhand - much better for the planet.