Catriona marshall

If I could give zero I would. An international order to US, not delivered and not advised until 2 days later, when the occasion had passed. Caused huge personal embarrassment and I feel so annoyed having trusted interflora and been let down so badly.

Beyond surprise and disappointment that any customer facing business can be so poor. We booked the restaurant at the New York branch from the UK. For all of us, we were looking forward to a special lunch. As it happens the company (apparently from the CEO) don’t want to cater for vegetarians. One of us simply wanted to substitute the chicken and bacon in a salad for asparagus (on menu as a side dish). To cut it short, they said it was possible but they refused to do it. The manager was inflexible, dismissive and had no comprehension of customer service. Sadly we all left with hungry tummies after the most bizarre conversation about how they won’t accommodate our very flexible vegetarian friend. For all of us it’s fallen from grace.