Rapid Response Heating Reviews 119

Great service once again from this team. Easy to arrange service, arrived punctually and had updates for arrival time.
When the engineer arrived he was friendly and explained everything. Even diagnosed a fault and went the extra mile to solve it and no extra charge.
Just brilliant first class service. Well done and thanks.
I will be using this team for years to come.

All that you want/need to be confident that your boilers covered and in good hands. Professional, polite, informative and tidy. Extremely happy 😁

Very helpful and professional. I have used their services for the past a few years and very happy.

Good communication and efficient service

From the engineers to the office staff all very helpful nothing is too much trouble.
Rapid Response replaced a BOILER and servicing at a very competitive price, which is why I will always use them.
My daughter also had her radiator replaced by Rapid Response once again a very good high standard job can’t recommend them enough

Engineer, was on time, polite, professional, smartly dressed, clean tidy completed boiler maintenance log record, also had the time to answer questions and explain the use of the wireless heating control that I had forgotten, very satisfied client.

Great communication throughout professional service and pleasant engineer

Great prompt and friendly service and a reasonably priced service plan. I’m notified each month before the payment leaves my account which is useful for budgeting.

Josh was very professional in his job highly skilled and would recommend Rapid Response to anyone Josh was pleasant polite and a very clean worker

First of all the engineers,John and Jay , arrived when they said they would, on time ⭐️
John explained that a little more work was required to validate the guarantee ⭐️ he could have replaced one for one sited as previous.
Jay was employed doing the go for jobs whilst John carried on with the more technical aspects ⭐️ neither one was sat doing the square root of bugger all , they used the time productively ⭐️
They were polite , cheerful and helpful in explaining the operation and care of the boiler and answered all my questions with easy to understand answers and demonstrated the controls that I could operate without needing an engineer in attendance ⭐️
Thanks to both of you . See you at the first service!😃

Avoid this company at all costs. Their behaviour is completely unprofessional and misleading. Instead of providing honest advice or helping you find the right product, they push outdated stock they're clearly desperate to get rid of — all while pretending it’s a top-of-the-line solution.

There is zero transparency, no real consultation, and certainly no regard for customer service. It feels like their only goal is to offload old inventory, not to meet the customer's needs.

If you’re expecting integrity, expert guidance, or even basic professionalism — look elsewhere. This is not a company you can trust.

Arrived on day stated, serviced the boiler. What's not to like. (These days it's nice to have a company that's dependable).

Excellent service, installed a condenser pipe, re-routed it to stop it freezing up in tie winter excellent work.

Also serviced boiler

Very helpful and professional from beginning to end..

The fitter was on time and did a very good job

Andy and Ben had made an excellent job. Their work showed excellently professional and customer-centred. Highly recommended!

Andy came out to repair and replace my leaking radiator. He came out on an initial visit to stop the leak and did this immediately out of hours. He was pleasant, polite and professional. Transparent with the quote and offered annual boiler plans etc. He went through all the options I had with the radiator etc. could not fault this company. The admin team are brilliant as well, really helpful and again transparent with pricing, no hidden costs. I’m and relieved to finally find a decent tradesman. Could not be more grateful and thankful for the brilliant service received. I will only use this company now for gas and plumbing needs. Fantastic service. Thank you so much.

5 stars for: Good communication, ease and speed of getting several quotes to cover a range of boilers, competitive pricing, easy to book in a fitting, punctual, hard working, polite and friendly.

Job: installation of a new system boiler to replace 3 combi boilers
We chose Rapid Response to undertake a significant job in our large Victorian house for a number of reasons: 1) the reviews on Trust pilot were great (just shows how important it is for businesses to be reviewed); and 2) it was a small family business, which, to me, made it more likely that they would do their utmost to get it right and do a good job, as well as provide an overall good/great service. We chose well. From the outset, i was impressed with Andy who came over to assess the job. he promptly provided a very detailed quote of what the job entailed - not some flimsy whatsApp message with a figure, but a full breakdown of what would be involved and what products would be required and installed. this was very impressive. Before accepting the quote, the heating engineer, John, came round to discuss the logistical aspects of the job - eg look at pipework, radiators, assess the current system and discuss options for where the new system could be fitted. Ours was a complicated job - we had 3 boilers, each boiler covering each floor of the house. As a single occupancy home with 4 people in it, this system was ridiculous (but it was in situ when we moved in 18 months ago). plus the boilers were old and the system inefficient. John outlined all of our options and advised what, in his professional opinion, would be best for us in our home. In our case, installing a 50kw system boiler and water cylinder. He did, however, discuss alternatives, such as replacing the combi's like-for-like, because i wanted to be clear about our options so i could make an informed decision. I was very impressed by all of this. The quote was competitive as well, but even if it hadn't been, i would have chosen them anyway due to the level of expertise and general approach. The work started within a few weeks. it was scheduled to take between 3-4 days. John and Jay attended each day. The work was quite invasive as old pipework had to be disconnected and new pipework installed. They were very tidy and having them in the house was not a problem at all. Both extremely friendly and professional. We encountered a few problems during the installation of the system, namely the hot water not working as efficiently as it should have been. Our house is old with a lot of pipework, so it was never going to be an easy job. The problem was diagnosed and remedied pretty much immediately. Brandon the electrician installed a new twin Hive on the ground floor to control water and heating and he connected our existing Hives to the new ssystem . Ben also attended and between all of them they delivered a fantastic new system which works brilliantly. The hot water is scorching and the radiators are hotter than they ever were. The Hives are very responsive - receivers were fitted by Brandon given we have 3 hives over 3 floors. We are Extremely happy with the job and we would not hesitate to recommend this firm to anyone. They provided a personal, yet very professional service and definitely went the extra mile to ensure we were very happy with the job.